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McHale’s Environmental Insulation, Inc.

Diamond Certified Company Report

McHale’s Environmental Insulation, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 381 VERIFIED CUSTOMERS i

Cara H.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

1 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They were fast and ultra clean.

They are trustworthy and gave good advice.

Amy P.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

2 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

When they removed old insulation from our attic that we didn't feel was safe, something happened where a light went out. They stuck around, figured out what the problem was, and they fixed it. They took the time to make sure everything worked well and right before leaving.

They were willing to take the time to make sure the job was done right.

Ken K.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

3 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They are really conscientious and they kept the house clean.

Read All 381 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

McHale’s Environmental Insulation, Inc. is a home energy specialist that installs cellulose, fiberglass, cotton, and radiant barrier insulation for residential and commercial clients throughout the Greater Bay Area. The company specializes in thermally and acoustically controlling building envelopes (attics, walls and floors), but it can also remove old insulation and provide free inspections of existing materials to determine if they’re still effective or need to be replaced.

Tom and Shelly McHale established McHale’s Environmental Insulation in 1978 to help Bay Area customers decrease their energy bills, reduce unwanted sound, and enjoy more comfortable and quiet living environments. President Daniel Hair took over the business in 2007 and brings more than 30 years of journeyman experience to every project.

McHale’s Environmental Insulation can help its customers qualify their homes for available utility rebates and incentives, which make the potential savings gained from the company’s services even greater, says Mr. Hair. Financing is also available for customers on qualified projects.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON McHale’s Environmental Insulation, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Energy Assessments by Certified BPI Building Analyst
Insulation: Cellulose, Fiberglass, Wool, Cotton & Radiant Barrier
Vapor Barriers

BRANDS Supported
  • Bonded Logic

  • Mountain Fiber

DIAMOND CERTIFIED RESEARCHED ARTICLES ON McHale’s Environmental Insulation, Inc.

A McHale’s Environmental Insulation technician works on a customer’s insulation project.

Company Profile

McHale’s Environmental Insulation, Inc. is a home energy specialist that installs cellulose, fiberglass, cotton, and radiant barrier insulation for residential and commercial clients throughout the Greater Bay Area. The company specializes in thermally and acoustically controlling building envelopes (attics, walls and floors), but it can also remove old insulation and provide free inspections of existing materials to determine if they’re still effective or need to be replaced.

Tom and Shelly McHale established McHale’s Environmental Insulation in 1978 to help Bay Area customers decrease their energy bills, reduce unwanted sound, and enjoy more comfortable and quiet living environments. President Daniel Hair took over the business in 2007 and brings more than 30 years of journeyman experience to every project.

McHale’s Environmental Insulation can help its customers qualify their homes for available utility rebates and incentives, which make the potential savings gained from the company’s services even greater, says Mr. Hair. Financing is also available for customers on qualified projects.

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Company Philosophy

“We treat our customers with respect, and we strive to make them happy by providing quality products that will serve them for the entirety of their homes' life spans. Our goal is to provide courteous, professional service every time–people often tell us they're amazed with the level of service we offer and how quickly we respond to issues when they arise. The most effective advertising is a satisfied customer base, so we do all we can to make their experiences with us as positive as possible.”

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Comparative Summary

Generally, people are interested in saving money and helping the environment at the same time. One way to do this is by adding eco-friendly insulation to your home. McHale’s Environmental Insulation Co., Inc. takes great pride in the expertise it brings to homeowners who want to improve their home’s energy efficiency.

“We provide free, in-house energy saving inspections and estimates,” says Daniel Hair, the company’s president. “We come to your home and look at all the different areas that can be targeted for improved energy efficiency. We look at the attic. We determine whether or not there’s insulation in the walls or under the floor. We take a look at the supply duct work and the weather stripping.” After a thorough inspection, an expert from the company can recommend the best type of insulation to use.

McHale’s Environmental Insulation Co., Inc. specializes in insulation work for existing homes. The company can inject the insulation (usually environmentally-friendly cellulose) through a small hole that completely fills cavities in the walls without having to open them. This is often done in conjunction with a remodeling project. When the removal of old insulation is deemed necessary during a project, the McHale’s crew will safely remove it and dispose of it without leaving a mess.

For McHale’s Environmental Insulation Company, providing quality service that earns customer satisfaction is a high priority. “We follow through with our customers from start to finish, and we guarantee they’re 100 percent satisfied,” says Mr. Hair. “We always like to touch base with the owner at the end of a job as well as the beginning–we do a walk-through to make sure everything went smoothly and they’re happy with the results.”

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Industry Info

When you’re thinking about having new insulation installed, it’s smart to do your homework. “There are a lot of different insulation materials on the market today,” says Daniel Hair, president of McHale’s Environmental Insulation Co., Inc. “Since there are many choices, you should research each one and be careful about the type of material you use.”

Some of the insulation materials available are:

• Fiberglass, a common and familiar insulation that comes in a blown-in or batting-type form.
• Ultra-touch cotton insulation, which is made from denim or blue jean products—an environmentally-friendly product.
• Rigid Board, for areas that have limited cavity depth to achieve a high r-value.
• Cellulose, a wood-based fiber that’s made mainly from recycled newsprint and cardboard that is treated with a fire retardant—another environmentally-friendly product that requires less energy to make. It’s also useful in blocking sound.
• Spray foams, which are mostly petroleum-based. Spray foams expand, so they don’t always work well in a retrofit or remodel application where the walls are intact.
• Reflective Insulation and Radiant Barrier to block radiant heat, used in conjunction with insulation.

When deciding who will do the work, it’s important to take into consideration the experience and reputation of a company. Choose a contractor who’s known for dependability, service and excellent customer relations. “Be conscious of the quality of work,” says Mr. Hair. “Make sure the contractor intends to follow all codes and guidelines for bringing the house up to current building standards.”

Always make sure anyone doing work in your home is licensed and insured. Ask for references and consider calling previous customers to ask if they were happy with the service and results of the job.

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Frequently Asked Questions

Q: Will installing insulation be a messy job?

A: For both exterior and interior jobs, we minimize mess as much as possible by putting down runners and covering or masking things. After the completion of a job, we thoroughly vacuum the area. We try to leave the home even cleaner than we found it.

Q: Do you use subcontractors?

A: No. We only use McHale’s Environmental Insulation Co., Inc. employees.

Q: How competitive are you?

A: We’re very competitive and will try to match or beat a legitimate estimate for a similar product and service.

Q: Will insulating my attic make a difference on my PG&E bill?

A: Definitely. By insulating your attic, you can save as much as 20 to 40 percent on your energy bills. It’s one of the smartest things a homeowner can do.

Q: If I qualify for energy rebates through PG&E, will you help with the appropriate paperwork?

A: Yes. We’ll complete our part of the paperwork and then forward it to you, so all you have to do is sign it, put your account number on it, and drop it in the mail.

Q: Do you offer any incentives or discounts?

A: We offer a senior citizens’ discount. We also offer multiple job discounts—for example, an attic wall job and a floor job done at the same time for a lower rate.

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SELECTED PHOTOS FROM McHale’s Environmental Insulation, Inc.

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Diamond Certified RATINGS ON McHale’s Environmental Insulation, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 381 VERIFIED CUSTOMERS i
McHale’s Environmental Insulation, Inc. : Average 9.2 out of 10 based on 381 unique customer surveys of customer satisfaction.

Cara H.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

1 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They were fast and ultra clean.

They are trustworthy and gave good advice.

Amy P.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

2 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

When they removed old insulation from our attic that we didn't feel was safe, something happened where a light went out. They stuck around, figured out what the problem was, and they fixed it. They took the time to make sure everything worked well and right before leaving.

They were willing to take the time to make sure the job was done right.

Ken K.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

3 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They are really conscientious and they kept the house clean.

John T.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

4 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were not the cheapest, but they did everything they promised they were going to do and on time. It was a great experience.

Very professional and very clean, they did everything they said they were going to do.

Kellie S.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

5 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I don't know. They were up in my ceiling.

Gary B.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

6 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and nice people.

They were punctual and efficient.

Bob H.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

7 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job well, quickly, and for a good price.

Did a good job

Joy J.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

8 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are an environmentally conscious product with a friendly responsive service. They have a good product, and they stand behind it. You can talk to the same person when you call, which is very reassuring. They keep track of me instead of me having to keep track of who I talked to. It is the way businesses used to be run and very refreshing to know there are people like that who can keep their business running while being environmentally sound and still offering great customer service.

I appreciated that they came back when something wasn't finished. They were very responsive and called me more than I called them to make sure it is was completed. Very professional, and they have a great customer service record.

Monica H.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

9 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have decades of experience, and they are very honest, a five-star service.

They didn't try to oversell me. They were honest about what I needed, which was completely unique, compared to the others I invited out for bids.

Glen B.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

10 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy that owns the company, I can't remember his name, but he was very good at taking the time to explain what we were asking about and what it meant. He pointed out things that we didn't think about, and we didn't get that from other companies that gave us bids. I asked him if he was going to be there at the job, and he said he would come to check on his people but that his people were really good and they were. McHale's even picked up after another company that was there, and they didn't have to do that.

They laid out a very good timeline. They were willing to stop work for other contractor to come in to do the air conditioning/HVAC and came back the next day. Other companies said they wouldn't come back for a week or so after the air conditioning was installed. They did what they said they were going to do. We brought in our own inspector, and she even commented on McHale's work and said that they are always up to standard, which is important when we are trying to get rebates.

Linda M.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

11 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They did what they said they were going to do when they said were going to do it.

Jessica C.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

12 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

Super reasonable, and the team was awesome. The installation went super smooth, and the team did a great job. They went above and beyond to make it as easy as possible for us.

The customer service of the installation team, specifically, as they were very detail-oriented. They did a quality job.

Catherine H.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

13 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient. They did the job they were hired to do for the price that was agreed on. No complaints, no mess, and they did a great job.

We had a big problem and had contracted with someone else that stopped in the middle of the job. McHale's came in, finished the job, and were really good about it.

Trish R.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

14 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They did a good job.

Gary G.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

15 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I don't know.

Bryan P.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

16 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

I was very hands-off. They came in and did what they said they were going to do. They were clean and did a great job.

Morgan T.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

17 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to know their business. They were thoughtful and kind.

We talked to other people and felt that they were trying to talk us into doing more, but McHale's didn't do that. They told us just what we needed.

Jane M.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

18 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

They made it painless and helped me through the decision making process.

Friendly and efficient

Danielle S.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

19 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very convenient, reliable, and cost effective

Nothing

Erin W.

VERIFIED McHale’s Environmental Insulation, Inc. CUSTOMER

20 of 381

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Nothing specific

Read All 381 Survey Responses at Ratings View