Diamond Certified Company Report

MCA Remodeling Inc.

Diamond Certified Company Report

MCA Remodeling Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 18 VERIFIED CUSTOMERS i

Joe T.

VERIFIED MCA Remodeling Inc. CUSTOMER

1 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable about everything that we were having done and everything we asked about.

They did it in a timely manner.

Alisa P.

VERIFIED MCA Remodeling Inc. CUSTOMER

2 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were comfortable when we hired them and they were always on time. They kept us informed and Mitchell supervised really well. They were all polite.

Easy to work with, and they have a good sense of humor.

Jim H.

VERIFIED MCA Remodeling Inc. CUSTOMER

3 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

They do good work.

Victor Marza

Read All 18 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

MCA Remodeling Inc. remodels kitchens and bathrooms, installs pavers and hardscapes, and offers various general contracting services to residential and commercial clients in San Mateo, Santa Clara, Alameda, and Contra Costa Counties. The family-owned and operated company utilizes its in-house design capabilities to take a full-service approach to every project, from the initial planning stages to the finishing touches.

Co-owner Mitch Alves says MCA Remodeling’s honest, customer-oriented approach to the construction process has been a crucial aspect of its success. “We do what we say we’re going to do and prioritize developing a good rapport with our clients. They really appreciate how much communication is involved with their projects—it shows we truly care about their satisfaction.”

MCA Remodeling implements a systematic management system to ensure each project runs smoothly from beginning to end. “We have a great track record for delivering projects on schedule, on budget and with the desired level of quality, and our project management is a big reason for that,” says Mr. Alves. “By working together on every phase of a job, we’re able to accomplish the client’s goals.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON MCA Remodeling Inc.

Service AREA

San Mateo County
Santa Clara County
Alameda County
Contra Costa County

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SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Pavers & Hardscapes
Flooring
Sunrooms
Patio Covers
Landscaping
Room Additions

DIAMOND CERTIFIED RESEARCHED ARTICLES ON MCA Remodeling Inc.

A recent residential remodeling project by MCA Remodeling

Company Profile

MCA Remodeling Inc. remodels kitchens and bathrooms, installs pavers and hardscapes, and offers various general contracting services to residential and commercial clients in San Mateo, Santa Clara, Alameda, and Contra Costa Counties. The family-owned and operated company utilizes its in-house design capabilities to take a full-service approach to every project, from the initial planning stages to the finishing touches.

Co-owner Mitch Alves says MCA Remodeling’s honest, customer-oriented approach to the construction process has been a crucial aspect of its success. “We do what we say we’re going to do and prioritize developing a good rapport with our clients. They really appreciate how much communication is involved with their projects—it shows we truly care about their satisfaction.”

MCA Remodeling implements a systematic management system to ensure each project runs smoothly from beginning to end. “We have a great track record for delivering projects on schedule, on budget and with the desired level of quality, and our project management is a big reason for that,” says Mr. Alves. “By working together on every phase of a job, we’re able to accomplish the client’s goals.”

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Company Philosophy

“We believe in the old saying, ‘The customer is always right.’ Our goal is to leave our clients 100 percent satisfied with our service, so we strive to keep their projects on time and on budget, with a constant focus on quality. With our expertise and technology, we can bring our customers’ ideas to reality.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For MCA Remodeling Inc., the best way to achieve high levels of customer satisfaction is to approach each job on an individual basis. “Every project is different, so we really focus on what our clients want and help them bring their ideas to reality,” says co-owner Mitch Alves. “Our goal is to ensure each client is 100 percent satisfied from start to finish.”

MCA Remodeling has been remodeling kitchens and bathrooms, installing pavers and hardscapes, and offering various general contracting services to residential and commercial clients in San Mateo, Santa Clara, Alameda, and Contra Costa Counties since 2013. The family-owned and operated company takes a full-service approach to each project, from the initial design/planning stages to the finishing touches.

Unlike construction firms whose owners send less experienced salespeople or estimators to bid for jobs, MCA Remodeling is always represented by Mr. Alves or his wife, co-owner Leslie Alves. “We go to homes, give estimates and sign the contracts,” he explains. “No only that, I project-manage and personally inspect every job. I look at each project like a long-term relationship with the client, and people really respond to that.”

Ultimately, Mr. Alves sees MCA Remodeling’s ability to provide fair pricing and excellent value as its biggest attribute. “Our bids usually fall in the middle of the spectrum, and we’re known for giving our clients a good value,” he says. “We offer quality work and professionalism, including 24/7 access to my expertise, and we strive to do the work correctly the first time.”

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Industry Info

Trusting your remodeling contractor is important for your comfort and the outcome of your job.

It’s just a little project, right? As long as the contractor is licensed and insured, what’s the harm in choosing the lowest bid or the first contractor you call? Well, according to building experts, rushing the process of choosing a contractor can leave you frustrated, disappointed and left with a substandard product.

Mitch Alves, co-owner of MCA Remodeling Inc. in Union City, says trust is crucial when it comes to hiring a remodeling company. “There are a lot of complaints against our industry. Some contractors are making bad names for the good contractors. They aren’t licensed or bonded—they’re using other people’s licenses or taking money upfront and not returning to the job. Those are the things consumers need to be aware of.”

Mr. Alves says homeowners need to do their due diligence and research contractors they’re considering to make sure their work histories are clean. “Call references. Have the contractor give you more than three and actually talk to the people.”

Along with phone calls to references and license and insurance verification, Mr. Alves says good contractors should be willing to take potential clients to see jobs that are in progress. This enables you to see the workers in action, notice the care given to the jobsite and possibly even talk to current clients. It also gives you a chance to ask questions about the planning and construction elements, as well as spend time getting to know your contractor. After all, they’ll be in your home and have access to your personal space, so respect, honesty, transparency and a good working relationship will matter.

Mr. Alves says that when you talk to a contractor, you should get answers to your questions and feel comfortable with their willingness to help you envision the work. “Expect an open book. The contractor should give you full disclosure before you sign a contract with them. You have to trust your contractor 100 percent. If you don’t, you shouldn’t go through with the project.”

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Frequently Asked Questions

Q: Do you use subcontractors on your projects?
A: We don’t use subcontractors unless it’s for mechanical work, like a new HVAC system or ducting. Ninety-nine percent of the jobs we do are kept in-house.

Q: What types of warranties do you offer?
A: We offer a 10-year warranty on labor, and materials and products come with a variety of manufacturers’ warranties.

Q: Can you provide design services?
A: Yes, we can provide custom, 3-D design plans.

Q: Do you perform background checks on your crew members?
A: Yes. We’re pretty meticulous about the people we hire. Honesty and integrity are very important to us, so when we send someone to a client’s house, we make sure they’re presentable and professional.

Q: Are there any new advancements in kitchen and bathroom designs that I should know about?
A: When we started, we were designing kitchens with graph paper, drawing tiles and white cabinets. Now, not only can we create 3-D renderings for clients, the software can tell us details like the square footage of surfaces and the required components.

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SELECTED PHOTOS FROM MCA Remodeling Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mitch Alves

Expert CONTRIBUTOR PROFILE
  • Mitch Alves is owner of MCA Remodeling Inc., a Diamond Certified company. He can be reached at (650) 273-5399 or by email.

Mitch Alves: A Hands-On Inclination

By James Florence, Diamond Certified Resource Reporter

UNION CITY — When asked how he got involved in home remodeling, Mitch Alves says it was just part of his upbringing. “My father and grandfather were both builders—real hands-on guys. I learned to do carpentry and masonry work at a young age and went right into the trades following high school. I wound up working for one of the largest general contractors in the United States, where I was eventually promoted to Western Regional Manager.”

Despite his prominent position, Mitch felt drawn toward a more hands-on professional situation. “As an employee of another contractor, I would often see flaws in the way things were done,” he explains. “After a while, I started thinking, ‘I could do this better on my own.’ I wanted to go out there and make a difference with contracting in terms of quality and customer service. Eventually, I decided to take that path and get my contractor’s license.”

Today, as owner of MCA Remodeling Inc., Mitch says his favorite part of his job is making his clients happy. “I enjoy exceeding my clients’ expectations for their finished products. It’s very satisfying to see the smiles on their faces when it’s all said and done.”

A resident of Castro Valley (where he lives with his wife, Leslie), Mitch likes to spend his free time enjoying the outdoors. “We have some property on the north fork of the Stanislaus River, so we like to go up there when we can,” he details. “We do a lot of fishing and off-roading with our ATVs. In the winter, we like to go skiing at Tahoe.” Mitch and Leslie also enjoy spending quality time with their six children and three grandchildren.

In regard to a professional philosophy, Mitch espouses the importance of staying true to one’s word. “Basically, my philosophy is to let your ‘yes’ be ‘yes’ and your ‘no’ be ‘no,’” he explains. “I’m more of an old-school, handshake agreement kind of guy, and I really pride myself on the fact that I stand by my word. When dealing with customers, you have to do what you say you’re going to do and be clear about it so there’s no miscommunication. If you can do that, you’ll do all right.”

When asked the first thing he’d do if he were to retire tomorrow, Mitch says he’d take an extended vacation. “My wife and I often talk about traveling, but it’s hard to pull away from the business for a long period of time. So, if I retired, we’d probably plan a big trip—maybe go overseas and see some more of the world.”

Ask Me Anything!

Q: Do you collect anything?

A: I collect watches.

Q: What’s your favorite local restaurant?

A: Genghix Asian Fusion in Castro Valley.

Q: What’s your favorite sports team?

A: The Oakland Raiders.

Q: If you could time travel, would you go to the past or the future?

A: I’d probably go 20 or 30 years into the future to see how far technology has come.

Q: Pancakes or waffles?

A: Waffles.

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Expert articles
  • Comparing Quartz and Granite Countertops

    UNION CITY — When it comes to kitchen countertops, two of the most popular materials on the market are quartz and granite. Both materials are similar in some ways while very different in others. To make an informed choice, it’s a good idea to learn about these similarities and differences.

    Similarities

    Fabrication/Installation: Both quartz and granite countertops are fabricated and installed in virtually the same way.

    Dimensions: Regardless of what material it’s made of, your countertop will have the same thickness (typically two to three centimeters).

    Differences

    Composition: Quartz is a man-made, non-porous material that is easy to clean and doesn’t require any auxiliary sealers. Granite, on the other hand, is a natural stone product. Any stone product is porous, which means it will absorb liquids and form stains. For this reason, granite countertops need to be sealed and resealed from time to time to protect against staining. Fortunately, if you get a quality sealer, your countertops should only need to be resealed every 25 years.

    Price: You can get a granite stone slab for as little as $8 to $10 per square foot or as high as $150 per square foot. In contrast, quartz has a much narrower price range: $30 to $60 per square foot.

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Expert video tip
  • Video: Comparing Quartz and Granite Countertops

    Complete Video Transcription:

    UNION CITY — Host, Sarah Rutan: Are you in the market for new kitchen countertops? If so, it’s a good idea to learn about your options. Today we’re in Union City with Diamond Certified Expert Contributor Mitch Alves of MCA Remodeling to learn about two popular choices.

    Diamond Certified Expert Contributor, Mitch Alves: Hi, I’m here to discuss the similarities and differences between quartz, which is man-made, and a granite or quartzite natural stone. The similarities between of the two are: they both are two or three centimeters in thickness, they’re both fabricated, and installed virtually in the same way. The differences are, one is man-made, non-porous, easy to clean, no requirements for sealers with a man-made quartz product. But with a granite product, any stone is porous, and you have to seal it, from time to time, to protect it from stains. You can get granite stone slabs for as low as $8-$10 for a square foot, and as high as $150+ a square foot. Where your quartzite man-made product will range usually between $30 a square foot and as high as $60 a square foot.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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MCA Remodeling Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON MCA Remodeling Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 18 VERIFIED CUSTOMERS i
MCA Remodeling Inc. : Average 9.6 out of 10 based on 18 unique customer surveys of customer satisfaction.

Joe T.

VERIFIED MCA Remodeling Inc. CUSTOMER

1 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable about everything that we were having done and everything we asked about.

They did it in a timely manner.

Alisa P.

VERIFIED MCA Remodeling Inc. CUSTOMER

2 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were comfortable when we hired them and they were always on time. They kept us informed and Mitchell supervised really well. They were all polite.

Easy to work with, and they have a good sense of humor.

Greg R.

VERIFIED MCA Remodeling Inc. CUSTOMER

3 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them.

Quality and expedience

Bill L.

VERIFIED MCA Remodeling Inc. CUSTOMER

4 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was excellent in what he did and conscientious with his workers. He was there when he said he would be. They did excellent work, cleaned up, and took care of everything.

Quality of work and the fact that he was willing to roll with any changes

James J.

VERIFIED MCA Remodeling Inc. CUSTOMER

5 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

Friendly like family

Marilyn G.

VERIFIED MCA Remodeling Inc. CUSTOMER

6 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

They deliver more than expected.

They deliver more than expected.

Shannon W.

VERIFIED MCA Remodeling Inc. CUSTOMER

7 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great all-in-one team of designers and contractors, they're very convenient and they have all of the positions in-house. They stayed true to their quote, and overall, the design and workmanship was fantastic.

They stayed within the means of the quote and price. It turned out better than expected. They had some great design suggestions.

Julie A.

VERIFIED MCA Remodeling Inc. CUSTOMER

8 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

Attention to detail and a quick response time, they also stand by their work.

Quick response time

Bob B.

VERIFIED MCA Remodeling Inc. CUSTOMER

9 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very trustworthy and good work

They rescued us when we had a leak in our concrete while they were working, and they really saved us from that.

Spencer G.

VERIFIED MCA Remodeling Inc. CUSTOMER

10 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell everyone I know that if you want someone who is going to work for you and be straight up with the prices and how they are doing the work, use them.

Everything, the guy who runs the place is great and he has a wonderful stuff.

Matt B.

VERIFIED MCA Remodeling Inc. CUSTOMER

11 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with the workmanship.

They were helpful. I liked the workers.

Dennis K.

VERIFIED MCA Remodeling Inc. CUSTOMER

12 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good workmanship, good prices, and on time

Quality of their work

Peter D.

VERIFIED MCA Remodeling Inc. CUSTOMER

13 of 18

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very pleased with their work. It was good.

We were very pleased with the final product.

Jayden T.

VERIFIED MCA Remodeling Inc. CUSTOMER

14 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

They do a good job but they take longer than anticipated. Mitch is just a good person. They're good people.

The personal relationship

Rex U.

VERIFIED MCA Remodeling Inc. CUSTOMER

15 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

I felt they did very good work.

The quality of their work

Amelia C.

VERIFIED MCA Remodeling Inc. CUSTOMER

16 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

Definitely have him come in and look around at what you are looking for. They definitely saved us twice. They're wonderful. They really helped us.

They went above and beyond to help us out.

Jim H.

VERIFIED MCA Remodeling Inc. CUSTOMER

17 of 18

Quality 9
9 10
Loyalty Yes
CRITIQUE

They do good work.

Victor Marza

Karen Y.

VERIFIED MCA Remodeling Inc. CUSTOMER

18 of 18

Quality 6
6 10
Loyalty No
CRITIQUE

Don't use them. They don't follow through and they don't do a good job.

I liked the employees.

Read All 18 Survey Responses at Ratings View