Diamond Certified Company Report

Maximum Carpet Cleaning

Diamond Certified Company Report

Maximum Carpet Cleaning

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Jeff E.

VERIFIED Maximum Carpet Cleaning CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very trustworthy, and they did a great job.

They were right on the money, and the customer service was outstanding.

Yvonne E.

VERIFIED Maximum Carpet Cleaning CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very personable and did a very nice job. The carpets are older, but he did a good job and discussed future carpet purchases with us. He gave us advice on what type of carpet to purchase.

He was on time, courteous, friendly, and efficient. He got it done quickly and didn't leave the carpets too wet. He used a lot of extraction to get the water out of the carpets. He also had us do the right thing by having us open the doors and windows so that the carpets would dry faster.

Tom T.

VERIFIED Maximum Carpet Cleaning CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already told a friend. I refer all of my clients to Dave.

They're quick. Dave is a nice, knowledgeable guy. My carpets look and feel great when he is done.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dave Steely, Owner

Maximum Carpet Cleaning cleans all types of carpet, upholstery, area rugs, and tile and grout for residential and commercial clients throughout Central Contra Costa County. The company primarily uses the hot water extraction cleaning method—a soap-free, low-moisture process that’s designed to deep-clean without the use of harsh chemicals and has proven to be one of the most effective methods of cleaning carpets available today. Emergency water damage service is also available 24/7.

Owner Dave Steely, who works alongside his two sons, Brandon and Anthony, credits much of Maximum Carpet Cleaning’s success to its client-oriented business approach. “We don’t want to just have business relationships with our clients—we take the time to get to know them, earn their trust, build their confidence and provide personalized service,” he says. “At the end of the day, we want every client to know that we did everything in our power to improve the look of their home.”

Maximum Carpet Cleaning educates its clients about proper carpet maintenance so they can maximize the lifespan of their investments. “Basic carpet maintenance can go a long way toward long-term savings, so my sons and I always show our clients what they can do to keep their carpets looking good,” says Mr. Steely. “Also, we encourage them to call or email us if they ever have questions about their carpet or upholstery.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Maximum Carpet Cleaning

Locations

Central Contra Costa County

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SERVICES PERFORMED

Carpet
Upholstery
Area Rugs (Including Oriental Rugs)
Tile & Grout Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Maximum Carpet Cleaning

Maximum Carpet Cleaning is proud to be a family-owned and operated company.

Company Profile

Maximum Carpet Cleaning cleans all types of carpet, upholstery, area rugs, and tile and grout for residential and commercial clients throughout Central Contra Costa County. The company primarily uses the hot water extraction cleaning method—a soap-free, low-moisture process that’s designed to deep-clean without the use of harsh chemicals and has proven to be one of the most effective methods of cleaning carpets available today. Emergency water damage service is also available 24/7.

Owner Dave Steely, who works alongside his two sons, Brandon and Anthony, credits much of Maximum Carpet Cleaning’s success to its client-oriented business approach. “We don’t want to just have business relationships with our clients—we take the time to get to know them, earn their trust, build their confidence and provide personalized service,” he says. “At the end of the day, we want every client to know that we did everything in our power to improve the look of their home.”

Maximum Carpet Cleaning educates its clients about proper carpet maintenance so they can maximize the lifespan of their investments. “Basic carpet maintenance can go a long way toward long-term savings, so my sons and I always show our clients what they can do to keep their carpets looking good,” says Mr. Steely. “Also, we encourage them to call or email us if they ever have questions about their carpet or upholstery.”

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Company Philosophy

“We offer the peak of professionalism when caring for our clients’ homes. By utilizing our high levels of training and years of experience, we’re able to competently handle any textile situation and provide each client with the best possible value.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet cleaning companies that have earned the prestigious Diamond Certified award. For Maximum Carpet Cleaning, the key to achieving and maintaining high levels of customer satisfaction is simple: instill confidence in each client by taking a detail-oriented approach to their job, regardless of its size. “My customers appreciate the fact that I do quality work and take the time to establish relationships with them,” says owner Dave Steely. “This is a family-owned and operated business, so they know they’re going to get someone who has a vested interest in their satisfaction.”

Maximum Carpet Cleaning has been cleaning carpet, upholstery, area rugs, and tile and grout for residential and commercial clients throughout Central Contra Costa County since 2006. The company exclusively uses the hot water extraction cleaning method, which is designed to deep-clean without the use of soap or harsh chemicals, and it’s available 24/7 to clean water-damaged surfaces.

Unlike carpet cleaning companies that hire inexperienced workers in an effort to reduce their operating costs, Maximum Carpet Cleaning provides the expertise of an IICRC Certified cleaner on every job. “I take a lot of pride in being IICRC Certified,” affirms Mr. Steely. “To achieve the status of Master Textile Cleaner, I had to earn certification in areas like upholstery cleaning, leather cleaning and spot dyeing, which means I’m a specialist in everything I do.”

Another distinguishing attribute of Maximum Carpet Cleaning is its commitment to staying at the forefront of industry innovation. “My goal is to give my customers the best of what the carpet cleaning industry has to offer,” says Mr. Steely. “By researching new products, attending supplementary education courses and reading about upcoming developments, I’m able to do just that.”

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Industry Info

If you need your carpets cleaned, consider the benefits of hot water extraction. As the carpet cleaning industry has continued to develop over the years, innovation has led to numerous cleaning methods, and one of the most common is hot water extraction. Sometimes erroneously referred to as “steam cleaning,” hot water extraction uses a combination of high water pressure and hot water to ensure a thorough cleaning. According to Dave Steely, owner of Maximum Carpet Cleaning in Concord, hot water extraction offers many practical benefits. “This method gets as much dirt out of carpet as possible while leaving minimal residual moisture,” he explains. “Whereas some methods can leave a carpet wet for days, with hot water extraction, drying usually takes place within an eight-hour period.”

Besides being an inconvenience, a carpet that stays wet for an extended period of time can result in other, more serious issues. “When a carpet remains saturated for too long, it can lead to mold or mildew growth,” says Mr. Steely. “You might start to notice a moldy odor and, in some cases, when you pull up the carpet, you’ll see mold on the backing, which is a health hazard for everyone in your house.”

In addition to leaving carpets drier, another benefit of hot water extraction is that it’s approved by most carpet manufacturers. “In many cases, a carpet’s warranty will only be good if the owner uses a manufacturer-approved method like hot water extraction,” says Mr. Steely. “By hiring a company that uses an alternative method like Chem-Dry, you could potentially void your carpet’s warranty.” To avoid this, be sure to review your carpet warranty before hiring a carpet cleaning company.

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Frequently Asked Questions

Q: Can you remove any type of stain?

A: We can remove most stains, but if it sounds complicated, we may need to come to your house and look at it before giving you an answer.

Q: What if a stain reappears after you’ve treated it?

A: If a stain reappears, give us a call—we’ll come back and clean it again.

Q: Can you get rid of pet urine odor?

A: Yes, we use a deodorizer to remove odors caused by dog or cat urine. Besides getting rid of the smell, the deodorizer decreases the chance of your pet going back to that same spot because it’s no longer a marked territory for them.

Q: How long will my carpet be wet after you clean it?

A: Our hot water extraction method allows us to clean carpet with a minimal amount of residual moisture, so your carpet should be fully dry within eight hours.

Q: What if I have an emergency and need my carpet to dry faster?

A: That’s no problem; we can leave fans to speed up the drying process, and we’ll come by later to pick them up.

Q: Do you use organic products?

A: Yes. We originally switched to organic products because some of our old products had a very strong smell that was irritating some of our customers. Our organic carpet cleaning products are odorless, highly effective and completely safe.

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SELECTED PHOTOS FROM Maximum Carpet Cleaning

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dave Steely

Expert CONTRIBUTOR PROFILE
  • Dave Steely is a 22-year veteran of the carpet cleaning industry and owner of Maximum Carpet Cleaning, a Diamond Certified company. He can be reached at (925) 526-5930 or by email.

Dave Steely: Maximum Integrity

By James Florence, Diamond Certified Program Reporter

CONCORD — Dave Steely started cleaning carpets right out of high school, but it took him a while to find businesses that shared his personal values and professional integrity. “Back then, the bait-and-switch tactic was very prominent, with fly-by-night companies closing as fast as they were opening,” he recalls. “One time, I showed up to work to find the door padlocked because the IRS had seized the property. Another time, I showed up to an empty building—the company owner had skipped town without paying us. It wasn’t long before I decided this was no way to make a living.”

Fortunately, rather than giving up, Dave started doing some research and found that even though there were less-than-virtuous carpet cleaning companies out there, there were also many legitimate businesses that held a high regard for customer satisfaction. “Once I realized I could actually earn a living doing quality work with a reputable company, I began to see more of a future in the industry,” he says. “I spent some time working for a couple of the major carpet cleaning companies, but eventually I decided I could do even better on my own and started my own business.”

Today, as owner of Maximum Carpet Cleaning, Dave says his favorite part of his job is the instant gratification it provides. “Since carpet cleaning provides immediate results, I get to see my hard work pay off right away. Even better, I get to see my clients’ reactions when they see how I’ve transformed their dirty carpets, so that’s very satisfying.”

Having migrated from San Mateo to Concord in 2005 (where he lives with his wife, Michelle, and their sons, Brandon and Anthony), Dave says he appreciates the area’s comparatively slow-paced character. “We moved to Concord when our boys were young because we wanted to give them more opportunities to be outdoors. Ten years later, we continue to enjoy its quiet, small-town atmosphere.”

Outside of work, Dave likes spending time with his family, especially on outdoor excursions. “We have a motor home, so we like to take road trips and go camping,” he affirms. “Michelle and I enjoy taking short trips to the coast when we get a chance, and the boys and I like going go to campgrounds and areas where we can ride our dirt bikes.”

In his professional career, Dave espouses the importance of designating enough time to ensure customer satisfaction. “One of the best parts of working for myself is I’m able to make my own schedule,” he says. “Since I don’t have that pressure to hurry from one job to the next, I can devote as much time as necessary to ensure a quality job for each client. I understand that time equals money, but in the end, customer satisfaction is the most important thing.”

When asked the first thing he’d do if he could retire tomorrow, Dave says he’d hit the open road. “The first thing I’d do is pack up the motor home and take off on a cross-country trip with my family. Maybe we’d head north toward the Oregon Coast and just see where we end up.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The San Francisco Giants and the San Francisco 49ers.

Q: What’s your favorite season?
A: It’s a tie between summer and winter. During the summer, we spend a lot of time at the beach and barbecuing, whereas in the winter, we do more camping and dirt bike riding.

Q: What’s your favorite local restaurant?
A: La Veranda Cafe in Clayton.

Q: What’s your favorite thing to eat for breakfast?
A: A couple of egg whites with half a chicken breast or some ground turkey—lean proteins, mainly.

Q: What was your favorite toy as a child?
A: My bicycle.

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Expert articles
  • A Thorough Procedure for Preventing Carpet Stains

    CONCORD — Spills on the carpet are never anticipated, but knowing what to do in the event of one can help you prevent a permanent stain. Follow this thorough stain prevention procedure:

    1. With a tightly folded, 100 percent cotton towel, begin blotting the affected area. Why 100 percent cotton? Because cotton is the most absorbent material—much more so than nylon carpet. As you blot (don’t scrub, it’ll only spread the stain), rotate the towel as each section becomes inundated with liquid. Depending on how much liquid there is, you might need a second towel.

    2. Once you’ve reached a point where your towel ceases to absorb liquid, take some table salt and spread a generous amount over the area. Gently rub your hand over the carpet fibers to further spread the salt. After letting the salt sit for 15 minutes, run your vacuum over the area to remove it.

    3. Using a simple mixture of one part white distilled vinegar, two parts water and a splash of dishwashing liquid, wet a new towel and blot the affected area. Keep an eye out for color transfer—it’ll tell you if your towel is still picking up anything from the carpet.

    4. When you see you’re no longer getting any color transfer, place a dry cotton towel over the affected area and put something heavy on top of it (equivalent to the weight of a 1-gallon water jug). A plastic container works best; don’t use wood or metal containers, as they can potentially stain the carpet themselves. Leave that to set for at least an hour, allowing it to absorb any remaining residue in the carpet. Finally, after letting the carpet sit for 24 hours, run a vacuum over the area to reinvigorate the fibers.

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  • How to Properly Vacuum an Area Rug

    PLEASANT HILL — If you own a fine wool, Oriental or Persian area rug, you obviously want to preserve its beauty and integrity. The simplest way to do this is by vacuuming it regularly. However, it’s not enough to merely take a quick pass with your vacuum cleaner every so often. Fine rug fibers (wool fibers in particular) tend to trap a lot of dry soil, so it takes a thorough job to actually get the rug clean. Follow this procedure for vacuuming your fine area rug:

    1. Adjust your vacuum to an appropriate height. If the vacuum’s level is set too low, it can create a suction seal to the rug, which actually makes it less effective at pulling up dirt. You want to allow a little air in between the vacuum and the rug, so if it’s noticeably hard to push, raise the level up a bit.

    2. Take multiple passes over the top side of the rug. Start with two complete up-and-down vertical passes. Go nice and slow to give the vacuum time to pull up as much dirt as possible. Next, take a couple of side-to-side passes—this way, you’re sure to hit those fibers from every angle.

    3. Vacuum the bottom side of the rug. Even if the bottom side of the rug hasn’t been tread upon, it may still be harboring a lot of dust and soil. Move the rug and sweep the floor beneath to provide a clean surface. Next, flip the rug over and take a few passes with your vacuum to pull out the soil.

    4. Take a final pass over the top side. After vacuuming the back side of the rug, flip it over again and go over the top once more. Don’t worry about going slow or coming from different angles—this is just a quick final pass for good measure.

    Depending on your lifestyle, you should perform this procedure every one to three months. For instance, if you have children or pets, or the rug is in a high-traffic area, you should probably do it more frequently. By following proper procedure, you’ll preserve your fine area rug for the long-term.

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Expert video tip
  • Video: The Proper Way to Vacuum an Area Rug

    Complete Video Transcription:

    PLEASANT HILL — Host, Sarah Rutan: In order to maintain a fine area rug, you need to know the proper way to vacuum it. Today we’re in Pleasant Hill with Diamond Certified Expert Contributor Dave Steely of Maximum Carpet Care to learn more.

    Diamond Certified Expert Contributor, Dave Steely: So, here’s a pro tip for all you homeowners with area rugs. Today we’re going to talk about the proper way to vacuum your area rugs, especially wools, Orientals, Persians, things of that nature. Wool fibers tend to trap a lot of dry soil in there. Most homeowners will take their vacuum cleaner and just do a quick single pass right over the rug and think that that’s good enough. Well, it’s not. You really need to thoroughly vacuum these rugs. In order to get all the dry soil out of them, it’s going to require to go a little bit slower, make multiple passes.

    So, the first thing you’re going to want to do is allow your vacuum to work properly. The way you do that is by adjusting the height to the thickness of your area rug. If your vacuum is set too low and it becomes too hard to push, it’s actually not moving air, it’s not breaking up the dust, it’s not pulling anything, it is simply creating a suction almost like a seal to the area rug itself and will not remove any of the soil. So, you got to adjust that correctly. Then we’re going to go over it nice and slow. You’re going to go up once, bring it back. So, make two complete passes on there, and then we’re going to go in different directions. You’re going to go up and down vertically, then we’re going to go side to side to make sure we’re hitting those fibers from every angle.

    Once that is done, once we’re finished vacuuming the top of the rug, we can lift the rug up, and sometimes we’ll see visible dry soil underneath the rug. At that point we’re going to want to sweep the floor to remove that, get rid of all that, flip the rug over, and then vacuum the other side. When we vacuum from behind, we will pull even more soil out of there. So, then we flip it back over once again, we’ll be back to the surface of the rug, and then we’ll go over it one more time not quite as aggressively, not quite as slowly, just to vacuum it and finish it off.

    This is a process that should be done probably about every one to three months, depending on your lifestyle: depending on if you have kids, pets, is the rug being used every day, where is it located at, things of that nature. And again, this is all something to help preserve the life of your rug. So, just follow these simple steps, and this will go a long way to properly maintaining your area rugs in between professional cleanings.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Cleaning Spills on Your Carpet

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: When a spill occurs on your carpet, knowing how to deal with it properly can make all the difference in preventing a permanent stain. Today we’re in Concord with Diamond Certified Expert Contributor Dave Steely of Maximum Carpet Cleaning to learn more.

    Diamond Certified Expert Contributor, Dave Steely: So, today, we’re going to address what to do when something gets spilt on your carpet. This is the proper way to absorb – and this can be any kind of liquid. For this demonstration we’re going to use red wine – which is unfortunately a common occurrence with our clients – but anything will do.

    We got a little bit of a red wine spill here. So, first thing you want to do is grab a one hundred percent cotton towel. You’re going to place that towel right on top of the affected area. Now, cotton is much more absorbent than your nylon carpet. So, as you can see, we’re getting color transfer, and that’s what we’re looking for. So, we’re going to rotate that towel, and we’re just going to keep blotting. We’re trying to get as much liquid out of here as we possibly can. Now, this may take one or two towels, maybe more depending on how much liquid. But, we just keep repeating, repeating, repeating.

    Once we’ve got it to the point where we’re no longer getting any transfer, we’re going to just kind of lightly spread this apart. We’re going to grab some table salt, and we’re going to put a generous amount of salt on there. The salt is going to absorb the liquid. So, what we want to do – once we get it on – we’re going to spread that carpet again, let that salt work its way all the way down to the back end of the carpet just by gently rubbing it here. Then we’re going to apply some more.

    Now, we’re going to want to let that sit for at least fifteen minutes. Once that’s done, we’re going to take our vacuum and we’re just going to vacuum it up. Then we’re going to take a simple mixture – this is one part white distilled vinegar, two parts water, and just a splash of dishwashing liquid – we’re going to apply that on the affected area. Once again, we’re going to get our cotton towel. We’re going to put that on there, and we’re going to blot again. What we’re looking for is color transfer. We want to see is anything still coming off onto the towel.

    Once we see we’re no longer getting transfer, we’re going to take it and we’re just going to gently raise that carpet up. We’re going to take a dry cotton towel, we’re going to place that on the affected area, and then we want to take something that weighs about the equivalent of a gallon of water. We want to make sure this is a plastic container. We want to be sure we don’t use wood or metal. Wood or metal can both stain the carpet and create much more damage.

    We leave that set roughly for at least an hour – let it absorb the rest of that liquid out of there. Once it’s done, we’re just going to pull that up, remove it, let it sit for twenty-four hours, run a vacuum over it, and that should take care of it.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Maximum Carpet Cleaning WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Maximum Carpet Cleaning
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Maximum Carpet Cleaning : Average 9.5 out of 10 based on 175 unique customer surveys of customer satisfaction.

Jeff E.

VERIFIED Maximum Carpet Cleaning CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very trustworthy, and they did a great job.

They were right on the money, and the customer service was outstanding.

Yvonne E.

VERIFIED Maximum Carpet Cleaning CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very personable and did a very nice job. The carpets are older, but he did a good job and discussed future carpet purchases with us. He gave us advice on what type of carpet to purchase.

He was on time, courteous, friendly, and efficient. He got it done quickly and didn't leave the carpets too wet. He used a lot of extraction to get the water out of the carpets. He also had us do the right thing by having us open the doors and windows so that the carpets would dry faster.

Tom T.

VERIFIED Maximum Carpet Cleaning CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already told a friend. I refer all of my clients to Dave.

They're quick. Dave is a nice, knowledgeable guy. My carpets look and feel great when he is done.

Kathleen L.

VERIFIED Maximum Carpet Cleaning CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up and got the job done quickly. The carpets look great still.

They have specialty equipment for the type of carpets that I have, which most don't have.

Kirsten D.

VERIFIED Maximum Carpet Cleaning CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. The carpets came out nice.

Nothing specific

Carl P.

VERIFIED Maximum Carpet Cleaning CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, they do what they say, and they do it well.

I thought the cleaning was done really well.

Dana B.

VERIFIED Maximum Carpet Cleaning CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like that they are family-owned and local. They care about their customers and the quality of work they put out. They are great.

They are local.

Kathy W.

VERIFIED Maximum Carpet Cleaning CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. They came on time and did well.

They did a good job.

Janet G.

VERIFIED Maximum Carpet Cleaning CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, on time, and they do a good job.

It was all good, I mean, I guess their thoroughness.

Janet G.

VERIFIED Maximum Carpet Cleaning CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up for the appointment on time, and the cleaning turned out good, not much more to say.

They were professional and reliable.

Diana M.

VERIFIED Maximum Carpet Cleaning CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. We have used them many times over the years. I think they are great. They do a good job.

They are reliable.

Sue F.

VERIFIED Maximum Carpet Cleaning CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job cleaning waterless flooring, which would be a hardwood floor type, so it wasn't carpet. They did a great job. You have to have special equipment for the job, and they did great.

They came at the right time and got it done quickly. They were nice about getting things done professionally.

Barbara G.

VERIFIED Maximum Carpet Cleaning CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an amazing job on a light beige colored room that we have. It turned out great.

The carpet is still in great condition.

Jeremy C.

VERIFIED Maximum Carpet Cleaning CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They cleaned a place we moved out of to help us get our deposit back. We got most of it back. They did a really good job.

I thought they were quick, and obviously, got the carpets clean.

Jeff Y.

VERIFIED Maximum Carpet Cleaning CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really easy to work with, showed up when they said, and they did what they said they would do.

Just the cleanliness and specialty that they had

Linda E.

VERIFIED Maximum Carpet Cleaning CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really good. They showed up with all of the right stuff for the job, they were very professional, and they got things the way we wanted.

They were able to do what they said.

Matt T.

VERIFIED Maximum Carpet Cleaning CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job, no complaints.

I think their timeliness

Valarie R.

VERIFIED Maximum Carpet Cleaning CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, I would show them the area rug that they cleaned I guess. It turned out really nice.

Nothing specific, other than what I said, they did a good job.

Megan W.

VERIFIED Maximum Carpet Cleaning CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, the work is done quickly, and they do a really job getting it the cleanest they possibly can.

They were upfront about the possibilities of the outcome.

David K.

VERIFIED Maximum Carpet Cleaning CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

There is a lot I could say, but I think saying I would use them again after using them several time is enough.

They show up when they say they will

Read All 175 Survey Responses at Ratings View