Diamond Certified Company Report

Mason Plumbing, Inc.

Diamond Certified Company Report

Mason Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Fred H.

VERIFIED Mason Plumbing, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to anyone without hesitation.

They are always on time, very competitive in their pricing, and they provide excellent customer service on the phone. I cannot say enough about how much we appreciate their professionalism.

Richard P.

VERIFIED Mason Plumbing, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, and theyve done a wonderful job. We are extremely satisfied. If you have any problems, plumbing or contractual problem, call Mason. They'll fix the plumbing and give you a referral if they can't address the contract work.

I asked him about electrical contractors just for a backup in case we have any electrical problems. I hadn't thought about the storm, and he gave me a couple of names and recommended them highly. I like his professionalism. He as a person is very, very congenial and very knowledgeable. He explains everything and does the work himself. He's been here a number of times, and he's been very professional, his staff as well. As far as I'm concerned, they're 100 percent.

Martin G.

VERIFIED Mason Plumbing, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and honest.

They get it done immediately. If it's an emergency, they get it done. I've used them for a long time, and they're first rate.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Cameron Mason, CEO

Mason Plumbing, Inc. provides a wide range of plumbing maintenance and repair services for residential and commercial clients throughout Marin County. In addition to handling routine work like faucet replacements and toilet repairs, the family-owned and operated company has the training and equipment to clean sewers, perform video pipe inspections, install and repair tankless water heaters, and more.

CEO Cameron Mason says Mason Plumbing’s success can be attributed to a combination of reliability, accountability and customer service. “We’re known for our integrity—we’re fair and honest with our recommendations, we show up when we say we will, and we do what we say we’re going to do. Our customers know that when they call us, they’re going to get our best possible service.”

Mason Plumbing’s small size allows it to take a hands-on approach to each job and prioritize quality control throughout every aspect of its work. “We’ve kept our company smaller so we can continue to provide our customers with a high level of quality,” says Mr. Mason. “We’re able to connect with them on a personal level and make sure they have positive experiences, which they really appreciate.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Mason Plumbing, Inc.

COMPANY CONTACT
Service AREA

Marin County

SERVICES PERFORMED

Plumbing Maintenance & Repair
Sewer & Drain Cleaning
Video Pipe Inspections
Tankless Water Heaters

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Mason Plumbing, Inc.

One of Mason Plumbing’s service vans

Company Profile

Mason Plumbing, Inc. provides a wide range of plumbing maintenance and repair services for residential and commercial clients throughout Marin County. In addition to handling routine work like faucet replacements and toilet repairs, the family-owned and operated company has the training and equipment to clean sewers, perform video pipe inspections, install and repair tankless water heaters, and more.

CEO Cameron Mason says Mason Plumbing’s success can be attributed to a combination of reliability, accountability and customer service. “We’re known for our integrity—we’re fair and honest with our recommendations, we show up when we say we will, and we do what we say we’re going to do. Our customers know that when they call us, they’re going to get our best possible service.”

Mason Plumbing’s small size allows it to take a hands-on approach to each job and prioritize quality control throughout every aspect of its work. “We’ve kept our company smaller so we can continue to provide our customers with a high level of quality,” says Mr. Mason. “We’re able to connect with them on a personal level and make sure they have positive experiences, which they really appreciate.”

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Company Philosophy

“Our goal is to build long-term relationships with our customers, and the best way to do that is to provide them with excellent service that exceeds their expectations. We have a deep connection to the communities we serve, and we’re committed to providing plumbing help whenever it’s needed.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Mason Plumbing, Inc., keeping customers satisfied comes down to three factors: reliability, accountability and customer service. “We show up when we say we will and do what we say we’re going to do,” affirms CEO Cameron Mason. “By staying committed to serving our community and treating our customers fairly, we’ve been able to set ourselves apart.”

Mason Plumbing has been providing plumbing maintenance and repair services for residential and commercial clients throughout Marin County since 2003. In addition to handling routine work like toilet repairs and faucet replacements, the family-owned and operated company has the in-house capabilities to clean sewers, perform video pipe inspections, install and repair water heaters (including tankless models), and more.

Unlike larger plumbing companies that take an “assembly line” approach to every job in an effort to maximize their workload volume, Mason Plumbing focuses on providing personalized service in order to maintain a high level of quality. “By keeping our company small, we’ve been able to improve the ways we connect with our clients and train our technicians,” says Mr. Mason. “We want to do right by every customer, and the best way to do that is to take a personal, hands-on approach to their job.”

To further differentiate itself from its competition, Mason Plumbing offers a variety of water-saving options to help eco-conscious customers do their part to help the environment. “New products like high-efficiency tankless water heaters and recirculating pumps give homeowners instant access to hot water, which can save hundreds of gallons of water a month,” explains Mr. Mason. “Other options like high-efficiency toilets and appliances add to water savings without sacrificing comfort and convenience.”

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Industry Info

If you’re planning to install new plumbing appliances or fixtures, consider products that will maximize your water efficiency without sacrificing comfort.

Despite the public pleas for water efficiency, many Bay Area residents are suffering from conservation fatigue after years of low-water conditions. But according to Cameron Mason, CEO of Mason Plumbing, Inc. in San Anselmo, even those who are tired of carefully monitoring their water usage can find solutions that conserve without cramping comfort. “High-efficiency tankless water heaters and recirculating pumps are good examples of new technology that has changed in recent years,” he explains. “Such systems allow homeowners to have instant access to hot water, which can save thousands of gallons of water per household per year.”

Options like high-efficiency toilets, appliances, and fixtures contribute to water savings without sacrificing comfort and convenience. Consider the following information:

·      WaterSense products (labeled by the EPA) help consumers choose water-conscious fixtures that are efficient and still function well. Items like showerheads, toilets, bathroom and kitchen faucets, and toilets have been tested and certified for exceptional performance.

·      Low-flow toilets are improving. Today’s low-flow toilets save up to 2 gallons per flush compared to toilets installed prior to 1993, and they flush better than early versions of water-saving toilets. Look for dual-flush models that allow you to choose the amount of water per flush for even more water savings.

·      Low-flow faucets that restrict flow from 2.2 gallons per minute to 1.5 gallons per minute don’t noticeably use less water, but they can save upward of 700 gallons per year.

·      Aerating showerheads and faucets mix air and water to offer desired water pressure while still using less water. Some manufacturers even offer rain-style, massaging and center-jet showerheads that feel like high-flow fixtures.

·      Sensors and low-flow irrigation systems allow you to water your lawn and preserve curb appeal with less water usage by only watering when your plants need it. Systems that self-detect leaks and other problems can prevent wasted water by warning homeowners about leaks and irrigation system damage.

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Frequently Asked Questions
Q: Can you help me save money on my energy bill?
A: “Yes, we offer services that are designed to save money and help the environment at the same time. For example, we can install a tankless water heater and reduce your energy bill by up to 45 percent.”
 
Q: Do you perform plumbing inspections?
A: “Yes. We have the ability to provide comprehensive plumbing system inspections, including video pipe inspections.”
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SELECTED PHOTOS FROM Mason Plumbing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Cameron Mason

Expert CONTRIBUTOR PROFILE
  • Cameron Mason is a 25-year veteran of the plumbing industry and owner of Mason Plumbing, Inc., a Diamond Certified company. He can be reached at (415) 484-6836 or by email.

Cameron Mason: An Unplanned Profession

By James Florence, Diamond Certified Resource Reporter

SAN ANSELMO — When Cameron Mason started plumbing to pay his way through college, he never thought it would become his primary livelihood. “I worked as a plumber while earning my degree in physical therapy,” he explains. “After graduating, I did an internship with a local physical therapist, but eventually I realized it wasn’t for me. I had fond memories of plumbing, so I decided to return to the trade full-time. After completing my five-year apprenticeship, I started my own business.”

Today, as owner of Mason Plumbing, Inc., Cameron says his favorite part of his job is solving problems. “I enjoy going into a customer’s home, looking at the problem they’re having and coming up with a solution. As a plumber, every day brings a new challenge, as well as a new opportunity to help someone.”

A resident of Marin County (where he lives with his wife, Kamber, and their two children), Cameron expresses his appreciation for his longtime locale. “I was born and raised in Marin, so I feel very connected to my community. I really like the culture—it’s kind of a unique little bubble within the Greater Bay Area.”

Outside of work, Cameron spends the bulk of his time with his family. “During the last five years, my biggest hobby has been driving the kids to and from activities,” he laughs. “My son is a competitive swimmer and my daughter dances ballet, so I do a lot of chauffeuring.” When he’s not on call for child transportation, Cameron enjoys activities like mountain biking, working on his house and traveling. “We try to take a trip with the kids at least once every six months. We’ve been to Rome, Paris and Mexico, and we’re going to England later this summer.”

In his life and career, Cameron espouses the importance of integrity. “I believe in being a man of my word,” he affirms. “If I say I’m going to be somewhere at a certain time, I have to follow through with that. Basically, actions speak louder than words, and that’s what success in both life and business is all about.”

When asked about his future plans for retirement, Cameron says he doesn’t believe in bucket lists. “I’m already living the life I want to live. I work hard, but I get to have breakfast and dinner with my family every day, and I’m off nights and weekends. It’s a good balance, and you can’t ask for much more than that.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What’s your favorite TV show?
A: “Fixer Upper.”

Q: Music or talk radio?
A: Music.

Q: What kinds of music do you enjoy?
A: I’m all over the place—I’ll listen to anything from Edith Piaf to Rancid.

Q: If you could time travel, would you go to the past or the future?
A: I’d probably go to the future and try to figure out what we could do right now to make it better.

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Expert articles
  • Benefits of Hot Water Recirculation

    SAN ANSELMO — Growing up, I remember going to take my morning shower, turning on the water and then picking out my clothes while I waited two to three minutes for it to heat up. While this is still the case in many homes, it no longer has to be—with the advent of hot water recirculation, you can get instant hot water from even the fixtures furthest from your water heater.

    Hot water recirculation pumps have been around for a while, but the technology has advanced significantly over the last few years. One of today’s top products is Grundfos’ Comfort System. It starts with a 12-horsepower, 115-volt pump that’s installed on the top of your water heater. Next, manifolds are installed at the desired plumbing fixtures, from your shower to your kitchen sink. Once everything is hooked up, you simply program the system’s timer and you’ll have instant hot water to the connected fixtures.

    Besides the convenience of instant hot water, a hot water recirculation pump can save an estimated 16,000 gallons per year in a four-person household—almost three-quarters of a swimming pool! In an era when water is more precious than ever, hot water recirculation pumps should be in every Bay Area home.

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Expert video tip
  • Video: Hot Water Recirculation Pumps

    Complete Video Transcription:

    SAN ANSELMO — Host, Sarah Rutan: If you’re looking for ways to conserve water in your home, your first step should be installing a hot water recirculation pump. Today we’re in San Anselmo with Diamond Certified Expert Contributor Cameron Mason of Mason Plumbing to learn why.

    Diamond Certified Expert Contributor, Cameron Mason: I remember as a kid going to take a morning shower, you would turn on the hot water and then you’d go take three minutes to go pick out your clothes, because the hot water wasn’t going to be there for a long time. That is not the case anymore. The engineers at Grundfos have come up with a pump that will get hot water to your furthest fixture, your kitchen, your shower, your sink, instantaneously.

    So, all we need to do is take a pump like this, a little 12-horsepower, 115-volt recirc pump, pop this right on top of the hot water heater, put some manifolds at your furthest fixture in your kitchens or your bathrooms, set the timer or the aquastat, plug it in and you are good to go. And we’ll have instantaneous hot water to wherever you want, immediately. Saves 16,000 gallons a year for an estimated family of four. That is huge. That’s almost three-quarters of a swimming pool. So, in this time when water is so precious, a comfort pump system should be in every house.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Mason Plumbing, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.masonplumbing.com
Diamond Certified RATINGS ON Mason Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Mason Plumbing, Inc. : Average 9.1 out of 10 based on 100 unique customer surveys of customer satisfaction.

Fred H.

VERIFIED Mason Plumbing, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to anyone without hesitation.

They are always on time, very competitive in their pricing, and they provide excellent customer service on the phone. I cannot say enough about how much we appreciate their professionalism.

Martin G.

VERIFIED Mason Plumbing, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and honest.

They get it done immediately. If it's an emergency, they get it done. I've used them for a long time, and they're first rate.

Richard P.

VERIFIED Mason Plumbing, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, and theyve done a wonderful job. We are extremely satisfied. If you have any problems, plumbing or contractual problem, call Mason. They'll fix the plumbing and give you a referral if they can't address the contract work.

I asked him about electrical contractors just for a backup in case we have any electrical problems. I hadn't thought about the storm, and he gave me a couple of names and recommended them highly. I like his professionalism. He as a person is very, very congenial and very knowledgeable. He explains everything and does the work himself. He's been here a number of times, and he's been very professional, his staff as well. As far as I'm concerned, they're 100 percent.

Richard C.

VERIFIED Mason Plumbing, Inc. CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did their job well.

Very responsive

Leigh R.

VERIFIED Mason Plumbing, Inc. CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're accurate.

They're accurate.

Jennifer H.

VERIFIED Mason Plumbing, Inc. CUSTOMER

6 of 100

Quality 10
10 10
Loyalty No
CRITIQUE

That they need to be there while the work is being done

They are very responsive.

Charles M.

VERIFIED Mason Plumbing, Inc. CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them.

They were on time and did a great job.

Jane H.

VERIFIED Mason Plumbing, Inc. CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great plumbers. They get things done. They are orderly, timely, clean, and they know what they are doing.

I've used them for many years. I keep going back to them because I trust their judgement. When I have questions about things I don't know, they answer them. They solved a manufacture's problem. He went above and beyond to get things taken care of.

Suzanne F.

VERIFIED Mason Plumbing, Inc. CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were nice and timely.

The way that they treated me, I had an emergency and no one else would come out, but he did.

Elizabeth S.

VERIFIED Mason Plumbing, Inc. CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick, responsive, and they provided good friendly customer service.

I called with a question, and the owner called me back literally within 5 minutes of my call.

Krista H.

VERIFIED Mason Plumbing, Inc. CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable

Reliable

Eve B.

VERIFIED Mason Plumbing, Inc. CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

He explains things thoroughly.

John M.

VERIFIED Mason Plumbing, Inc. CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is honest, reliable, and trustworthy.

I like that fact that he is a local community member and that is how I met him.

Paul E.

VERIFIED Mason Plumbing, Inc. CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well qualified

Well qualified

Brian L.

VERIFIED Mason Plumbing, Inc. CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are so knowledgeable, helpful, and they are fair with pricing.

Vast knowledge and willing to educate their customers

Tom H.

VERIFIED Mason Plumbing, Inc. CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their service and professionalism

Cathy M.

VERIFIED Mason Plumbing, Inc. CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Cameron is local, and he is a very nice person.

Cameron and his wife make a great team. They are great.

Mary F.

VERIFIED Mason Plumbing, Inc. CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them highly.

They're good people, and they did a great job.

Sara D.

VERIFIED Mason Plumbing, Inc. CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did my drains, and they were very helpful. They were on time, helpful, and reasonably priced. He was local and didn't have any weird fees.

They were on time, helpful, and reasonably priced. There were no weird fees. I had a very simple problem. He was helpful, gave good advice, and he was clean. He was very responsive over Yelp too.

Jeffrey S.

VERIFIED Mason Plumbing, Inc. CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable, competent, and they got the job done.

Dependable and competent

Read All 100 Survey Responses at Ratings View