Diamond Certified Company Report

Los Gatos Roofing

Diamond Certified Company Report

Los Gatos Roofing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 400 VERIFIED CUSTOMERS i

Bob W.

VERIFIED Los Gatos Roofing CUSTOMER

1 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do a very good job. Their pricing is very clear pricing and so are all the costs.

They kept their word at all times and within the time frame that they quoted.

Marc G.

VERIFIED Los Gatos Roofing CUSTOMER

2 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They take pride in their work.

I really connected with the project manager, Dave. He was a really personable guy who took the time to explain everything to me. There was a strong customer service element.

Ann H.

VERIFIED Los Gatos Roofing CUSTOMER

3 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've had wonderful service over the years. I think it's a good company, and I'm happy to do business with them.

The workers who actually did the work were very quick, very efficient, and very neat. They were in and out. It was great. Even when I thought I needed a new roof, they let me know how I could extend the life of my existing roof.

Read All 400 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Los Gatos Roofing provides residential reroofing and roof repair services for clients in Southern San Mateo, Santa Clara, Santa Cruz, Alameda, and Contra Costa Counties. The company can work on most roof systems and has special expertise in composition shingles, wood shakes and shingles, and concrete and clay tiles. It also installs attic insulation and ventilation systems.

The owners of Los Gatos Roofing have more than 90 years of combined experience in the roofing industry, and they say their expertise guarantees every one of their projects is completed correctly and on-time. Rather than letting one manufacturer dictate what it sells and installs, the company considers each customer’s needs, both aesthetic and budgetary, then identifies construction nuances in the client’s house and neighborhood before settling on the best product.

Los Gatos Roofing’s factory-trained and certified installers follow stringent safety procedures to ensure each job meets the firm’s high standards for excellence. The company also holds the distinction of being named one of the top roofing companies in the United States by Roofing Contractor magazine.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Los Gatos Roofing

COMPANY CONTACT
Service AREA

Southern San Mateo County
Santa Clara County
Santa Cruz County
Alameda County
Contra Costa County

SERVICES PERFORMED

Residential Re-Roofing
Roofing Repairs
Wood Shingles

BRANDS Supported
  • CertainTeed

  • GAF/ELK

  • Owens Corning

  • Boral

  • US Tile

  • Bellaforte

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Los Gatos Roofing

Los Gatos Roofing recently installed this shake roof.

Company Profile

Los Gatos Roofing provides residential reroofing and roof repair services for clients in Southern San Mateo, Santa Clara, Santa Cruz, Alameda, and Contra Costa Counties. The company can work on most roof systems and has special expertise in composition shingles, wood shakes and shingles, and concrete and clay tiles. It also installs attic insulation and ventilation systems.

The owners of Los Gatos Roofing have more than 90 years of combined experience in the roofing industry, and they say their expertise guarantees every one of their projects is completed correctly and on-time. Rather than letting one manufacturer dictate what it sells and installs, the company considers each customer’s needs, both aesthetic and budgetary, then identifies construction nuances in the client’s house and neighborhood before settling on the best product.

Los Gatos Roofing’s factory-trained and certified installers follow stringent safety procedures to ensure each job meets the firm’s high standards for excellence. The company also holds the distinction of being named one of the top roofing companies in the United States by Roofing Contractor magazine.

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Company Philosophy

"We treat each customer honestly and fairly, from the first estimate to the completion of the job. We're committed to growing our business, adapting to industry changes and offering the highest quality craftsmanship available. Our goal is to be an organization that develops excellent roofing technicians and services from the ground up, and we're dedicated to offering our customers the results of our hard work."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Los Gatos Roofing, the key to achieving and maintaining customer satisfaction is providing a single point of contact for every project–a journeyman roofer who is responsible for the completion of each phase, from beginning to end. “This approach allows the homeowner to follow up with the same person throughout the entire job,” says General Manager Cameron Radonich. “We want to make sure our clients are satisfied with every aspect of their roofing projects.”

Unlike roofing companies that limit their services to installations and force clients to hire separate contractors for repairs and maintenance, Los Gatos Roofing offers a full range of services that are designed to optimize customer satisfaction. “We obtain permits from local municipalities, work with suppliers to get the best materials and much more,” says Mr. Radonich. “After every job, we want the client to feel like we took care of all the details and did the best possible work for them.”

To further differentiate itself from its competition, Los Gatos Roofing provides each crew with its own dump truck, which allows them to clean up jobsites at the end of each work day and haul away waste instead of leaving it for the end of the project. “We always clean up the premises and use a magnet sweep to pick up nails and metal,” adds Mr. Radonich. “We also don’t leave dumpsters or piles of debris in driveways or yards. We’re very respectful of our clients’ properties.”

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Industry Info

Green roofing services can simultaneously reduce your energy bills and help the environment. Most industries are changing to meet customer demands for Greener products and services, and the roofing industry is no exception. “It’s challenging to be Green in this industry, specifically because ‘Green’ isn’t clearly defined for roofers, but many companies are doing their best to offer eco-friendly services,” says Cameron Radonich, general manager of Los Gatos Roofing in San Jose.

Before you decide to hire an environmentally-friendly contractor, consider the following information to determine if Green roofing is right for you:

Repair. Repair is almost always a Greener option than replacement, and it’s usually more cost-efficient as well. Make sure your roofing contractor is able to honestly present your options instead of defaulting to replacement.

Products. For a roofing material to be considered Green, several factors must be taken into account, including its composition and manufacturing process. Clay tile, for example, is one of the most popular Green roofing options because of the way it’s naturally produced. “Clay tiles are made from the earth, and when it’s time to tear them off, they can be returned to the earth,” explains Mr. Radonich.

Energy efficiency. Energy-efficient roofing products include cool roofs, roof coatings and even living roofs that prevent energy absorption. “Radiant barrier products can also make your home more energy efficient,” adds Mr. Radonich. “They keep radiant heat from entering your home and reduce attic temperatures so you don’t have to run your air conditioner as often.”

Insulation. New and existing roofs can benefit from additional roof insulation, regardless of the climate in which you live. Well-insulated roofs keep home temperatures more stable and lower heating and cooling costs.

State codes and manufacturer recommendations. “One of the best ways to be Green is to follow the new California energy and building codes,” shares Mr. Radonich. In fact, when roofers don’t install roofs to code or to manufacturers’ specifications, they can void energy efficiency ratings that are promised by the manufacturers. Correct installation preserves design features that preserve energy.

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Frequently Asked Questions

Q: When can you start my roofing project?

A: That depends on the time of year. We’ll be honest with you—if we can’t start your job soon, we’ll put you on a waiting list. Then we’ll try to schedule the project so it fits your plans and avoids any big events or family vacations.

Q: How long will my roofing project take to complete?

A: It depends on the scope of the work, but we’ll provide you with a detailed schedule at the beginning of the project and do our best to follow it.

Q: Are there any extra costs once you start my roofing project?

A: We’re very upfront about extra costs. Typically, we only charge extra if we find termite or dry rot damage, because that requires us to tear off the roof and inspect the deck.

Q: Are your installers well-trained and qualified?

A: Yes. All our installers are factory-trained and certified, and they follow the most stringent safety measures to ensure each job is completed to an exceptionally high standard. From estimating and tear-off to installation and final inspection, they treat every customer with honesty and integrity.

Q: Will you leave a mess at my house?

A: No. Each of our crews has its own dump truck, and they always clean up the jobsite at the end of every work day. They even use a magnet sweep to pick up nails and metal. Once we’ve completed your job, our crews will immediately finish the cleanup.

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SELECTED PHOTOS FROM Los Gatos Roofing

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Cameron Radonich

Expert CONTRIBUTOR PROFILE
  • Cameron Radonich is marketing director at Los Gatos Roofing, a Diamond Certified company since 2005. He can be reached at (408) 256-3960 or by email.

Cameron Radonich: Bring it on Home

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Aiming for a career in professional sports, Cameron Radonich was in the process of earning his master’s degree when a simple realization led to an abrupt change in direction. “I was working on a master’s in organizational leadership, with the intention of coaching professionally,” he explains. “Halfway through the program, however, I realized I wasn’t willing to take a job outside of the Bay Area.” Recognizing that this provision was incompatible with his coaching aspirations, Cameron opted to take a route that would fulfill both his personal and professional criterion: he joined his father’s business, Los Gatos Roofing. “Going to work for my father gave me an opportunity to remain in my hometown while applying my formal education in a professional capacity.”

Today, as Los Gatos Roofing’s marketing director, Cameron says he enjoys his daily interactions with co-workers and customers most of all. “My favorite part about my job is the people I work with. I like the mentality of the people who work in construction, and I also enjoy being able to work with homeowners.”

Residing in San Jose with his wife, Katie, and their daughter, Gulianna, Cameron expresses his appreciation for both the local community and the region’s topographical attributes. “There’s a highly educated population base here in the Silicon Valley, so there are always good conversations to be had,” he says. “I also love the Santa Cruz Mountains. We have a family ranch up there, and I have a lot of fond memories from spending time there during my childhood.”

Outside of work, Cameron engages in a variety of pastimes, from playing sports to winemaking. “My favorite thing to do is play baseball and softball, which I do at least once a week, whether with friends or in my local league. I’ve also become very interested in winemaking—in fact, we recently started looking into developing the land on our ranch into a vineyard.”

In his life and career, Cameron finds inspiration in a quote from 19th century American writer Ralph Waldo Emerson. “The quote I have on my wall is basically Emerson’s definition of success, which is to have left the world a better place,” he explains. “My favorite parts are where he says, ‘To laugh often and much’ and ‘to win the respect of intelligent people and the affection of children.’ I try to apply this in my own life by making my business a place where employees enjoy coming to work and customers feel appreciated.”

When asked the first thing he’d do if he could retire tomorrow, Cameron says he would redirect his vocational efforts and apply them toward winemaking. “I’d spend more time developing our family’s vineyard and trying to make that successful.”

Ask Me Anything!

Q: Do you have a favorite sports team?
A: The Oakland A’s and the San Francisco 49ers.

Q: If you could time travel, would you go to the past or the future?
A: The past—there are parts of history I’m fascinated with and would like to see firsthand.

Q: If you could drive any car, what would it be?
A: A 1968 Ford Mustang Fastback.

Q: What do you like on your pizza?
A: Basil and tomatoes.

Q: What was your favorite toy as a child?
A: Any kind of ball—baseball, softball, tennis ball, whatever.

Q: Do you collect anything?
A: Air Jordan basketball shoes. I have about 30 pairs!

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Expert articles
  • A Systematic Approach to Roofing

    SAN JOSE — When it comes to choosing materials for a new roof, there are a couple of ways to go about it. Many homeowners opt to trust the expertise of their roofing contractors and let them use the materials they would normally use. However, a much better option is to ask your contractor to install a complete roofing system.

    The problem with leaving the choice of materials up to a contractor is that some roofers will install the cheapest ones they can find. When materials are chosen based on price alone, the quality between components like shingles, underlayment, and ventilation can vary significantly and potentially jeopardize the integrity of your roof. In contrast, when you have a complete roofing system installed, materials are chosen by manufacturer rather than price. Whether you go with Owens Corning or CertainTeed, you’ll get shingles, underlayment, ventilation and all other materials from that manufacturer, which will ensure that all the components used to build your roof are of equal caliber.

    This systematic approach also provides assurance that the manufacturer you choose will back up your entire roof, not just certain components. In addition, when installing a complete system, most qualified contractors offer extended warranties on their workmanship.

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Expert video tip
  • Video: Considerations for Buying a Roofing System

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: Prior to investing in a new roof, its good to know the full extent of your options. Today, we’re in Los Gatos with Diamond Certified Expert Contributor Cameron Radonich of Los Gatos Roofing to learn more about the benefits of a manufactured roofing system.

    Diamond Certified Expert Contributor, Cameron Radonich: When shopping for a new roof, it’s important to talk to a contractor who can offer you a complete manufacturer roofing system.

    A lot of roofers when promising a shingle, will go out and buy whatever the cheapest components they can find to that roof. So, if that means cheap felt, they put on cheap felt. And if they can find a generic brand of ventilation, they do that.

    A good contractor should be able to offer you a complete roofing system. So, if Owens Corning or CertainTeed shingles are what you choose, then you use that entire line. If you choose a CertainTeed shingle, let’s use CertainTeed felt, CertainTeed starter, CertainTeed ventilation and, obviously, the shingle itself. And if you choose Owens Corning, then use Owens Corning felt, starter, and ventilation.

    This provides you the assurance that the manufacturer will back up your entire roof system, and in most cases, a qualified contractor can usually give you an extended warranty on the actual workmanship of their product.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Expert Reports at experts.diamondcertified.org.

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Los Gatos Roofing WEBSITE AND EXTERNAL FEED
  • Los Gatos Roofing SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Los Gatos Roofing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 400 VERIFIED CUSTOMERS i
Los Gatos Roofing : Average 9.4 out of 10 based on 400 unique customer surveys of customer satisfaction.

Bob W.

VERIFIED Los Gatos Roofing CUSTOMER

1 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do a very good job. Their pricing is very clear pricing and so are all the costs.

They kept their word at all times and within the time frame that they quoted.

Ann H.

VERIFIED Los Gatos Roofing CUSTOMER

2 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've had wonderful service over the years. I think it's a good company, and I'm happy to do business with them.

The workers who actually did the work were very quick, very efficient, and very neat. They were in and out. It was great. Even when I thought I needed a new roof, they let me know how I could extend the life of my existing roof.

Marc G.

VERIFIED Los Gatos Roofing CUSTOMER

3 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They take pride in their work.

I really connected with the project manager, Dave. He was a really personable guy who took the time to explain everything to me. There was a strong customer service element.

Cindy N.

VERIFIED Los Gatos Roofing CUSTOMER

4 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

You cannot go wrong with these people.

The supervision and the integration with other contractors was seamless.

Julie M.

VERIFIED Los Gatos Roofing CUSTOMER

5 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very qualified, quick, efficient and the cleanup was super.

Nothing to add other than our neighbors are also very satisfied with the company and have nothing but good things to say.

Rajasekhar C.

VERIFIED Los Gatos Roofing CUSTOMER

6 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job.

Very professional and on time

David B.

VERIFIED Los Gatos Roofing CUSTOMER

7 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them. Anyone who knows me, as I am very picky, knows that if I said use them, they should.

Good communication and fair pricing

Beatrice R.

VERIFIED Los Gatos Roofing CUSTOMER

8 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job.

I really can't pin point anything specifically.

Sunil T.

VERIFIED Los Gatos Roofing CUSTOMER

9 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job and were timely.

The overall experience met my expectations.

Greg G.

VERIFIED Los Gatos Roofing CUSTOMER

10 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Whatever they say, it happens.

Their representative John was fantastic. When he came to give us the quote, he suggested that we use insulation in the roofing process. We were so glad that we took his advice as it has made such a difference in the climate of our home. As a matter of fact, my wife wrote a letter to the company commending them on John and the services provided about the quality of their work.

John F.

VERIFIED Los Gatos Roofing CUSTOMER

11 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and on time

They were good economical ideas regarding our vent systems. They recommended a product that made a huge difference in the summer time that kept our house much cooler.

Peter C.

VERIFIED Los Gatos Roofing CUSTOMER

12 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was impressed with the way they worked on avoiding damage to our property around the house.

You get what you expect. Basically, you get what you think you should get, honest and dependable.

Mike T.

VERIFIED Los Gatos Roofing CUSTOMER

13 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good service and good communication

Nothing in particular

Tony P.

VERIFIED Los Gatos Roofing CUSTOMER

14 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, courteous and helpful.

They came out and did what they said they were going to do.

Mike S.

VERIFIED Los Gatos Roofing CUSTOMER

15 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great bunch of guys

They were on time and got the job done.

Shirley B.

VERIFIED Los Gatos Roofing CUSTOMER

16 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a high-end company that provides quality service that is fantastic.

They did more than what I expected, meaning I did not get anything for free, but what they did was more than I thought I would get from a service company.

John M.

VERIFIED Los Gatos Roofing CUSTOMER

17 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know what to say other than, they're great.

They were well organized and the sales rep was very helpful.

Larry P.

VERIFIED Los Gatos Roofing CUSTOMER

18 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was impressed with all of their reviews. I actually fell into using them by accident with a friend as I was telling him I was going on vacation or need a new roof. He said you have to use this company as they did such great work.

I would have to say that the sales rep John Sturm was the best part. He was very informative about the entire process and made it easy to understand.

Andrea C.

VERIFIED Los Gatos Roofing CUSTOMER

19 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional and thorough

The service was professional.

Chris P.

VERIFIED Los Gatos Roofing CUSTOMER

20 of 400

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work and show up on time.

They followed through, cleaned up after themselves, and showed up on time. I am so satisfied with them.

Read All 400 Survey Responses at Ratings View