Diamond Certified Company Report

Labourdette Construction

Diamond Certified Company Report

Labourdette Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 44 VERIFIED CUSTOMERS i

Dian N.

VERIFIED Labourdette Construction CUSTOMER

1 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did exactly what he said he was going to do. He was timely, he treated his workers well, he supervised well, and we were really happy with the job.

The way he treated his employees really impressed me and his price was very fair. I just recommended Steve to one of my neighbors.

Fran F.

VERIFIED Labourdette Construction CUSTOMER

2 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want someone with the highest level of skill in any capacity, from throwing up a roof, to redoing a difficult carport, to the finest woodworking, he's a visionary with outstanding skill. He's honest, fair, consistent, and delightful person to be around. He's on time, competent, reliable, responsible, and he has a great team working with him.

The quality of his work and his integrity, he has done major work in my home, and I'm beyond satisfied. He's like a homeowner's dream come true.

Gary B.

VERIFIED Labourdette Construction CUSTOMER

3 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very honest and trustworthy. I had no qualms about going out and leaving him here when I wasn't here.

They're very neat, fair, and honest. He met all of our expectations for what we needed and more.

Read All 44 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Steve Labourdette, Owner

Labourdette Construction remodels kitchens and bathrooms, builds decks and patios, and provides general construction services for residential clients throughout Sonoma and Marin Counties. The company takes a full-service approach to construction that allows it to handle every aspect of its customers’ projects, from the initial designs to the finishing touches.

Owner Steve Labourdette says much of Labourdette Construction’s success is due to its wealth of experience and ability to complete most projects without using subcontractors. “Over the years, we’ve acquired the expertise that’s necessary to effectively manage the various aspects that come into play during construction. This allows us to keep everything in-house and maintain full control of the building process, which is important for delivering high-quality results.”

Labourdette Construction implements several customer-oriented business practices that are designed to make the construction process as straightforward as possible, including pulling all necessary permits and tailoring its services to meet specific budgets. “We also back all our workmanship with a three-year warranty which isn’t always standard in the industry,” adds Mr. Labourdette. “Everything we do is geared toward fulfilling our clients’ needs.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Labourdette Construction

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Santa Rosa
Windsor
Petaluma
Rohnert Park
Cotati
Sebastopol
Sonoma

SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Room Additions
Decks & Patios
Design & Build
Custom Cabinets

BRANDS Supported
  • Kohler

  • Moen

  • Andersen

  • CertainTeed

  • Lutron

  • Grohe

  • Marvin

  • Milgard

  • James Hardie

  • Decore-ative Specialties

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Labourdette Construction

Company Profile

Labourdette Construction remodels kitchens and bathrooms, builds decks and patios, and provides general construction services for residential clients throughout Sonoma and Marin Counties. The company takes a full-service approach to construction that allows it to handle every aspect of its customers’ projects, from the initial designs to the finishing touches.

Owner Steve Labourdette says much of Labourdette Construction’s success is due to its wealth of experience and ability to complete most projects without using subcontractors. “Over the years, we’ve acquired the expertise that’s necessary to effectively manage the various aspects that come into play during construction. This allows us to keep everything in-house and maintain full control of the building process, which is important for delivering high-quality results.”

Labourdette Construction implements several customer-oriented business practices that are designed to make the construction process as straightforward as possible, including pulling all necessary permits and tailoring its services to meet specific budgets. “We also back all our workmanship with a three-year warranty which isn’t always standard in the industry,” adds Mr. Labourdette. “Everything we do is geared toward fulfilling our clients’ needs.”

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Company Philosophy

"Our mission is to utilize high-quality workmanship and exceptional service to take our customers' projects from vision to reality. We want to cultivate long-lasting relationships with our customers and fashion their projects into beautiful, functional pieces of self-expression."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Labourdette Construction, the key to achieving and maintaining high levels of customer satisfaction is simple: take a comprehensive approach to each project that allows it to maintain control throughout every phase of the building process. “We have journeyman and master level experience in all the building trades, which means we can seamlessly handle client changes,” says owner Steve Labourdette. “Our ability to handle our clients’ needs really makes us stand out. We listen closely to their ideas and utilize our knowledge and experience to create their new spaces. When a client’s project comes together, the whole is greater than the sum of its parts because of our expert orchestration of their vision.” Labourdette Construction has been remodeling kitchens and bathrooms; building patios, decks and room additions; and providing general construction services for residential clients throughout Sonoma and Marin Counties since 1999 (Steve’s remodeling experience goes back to 1989). The company is known for its customer-oriented business practices, which include pulling permits, customizing its services to meet specific budgets, and using all its resources to focus on each client’s unique needs.

Unlike remodeling contractors that lack the capabilities to design construction projects, Labourdette Construction’s versatile expertise enables it to keep every project in-house from the beginning stages. “Our ability to provide design services saves our customers money and allows us to organize jobs in the most cost-effective ways possible,” explains Mr. Labourdette. “By setting our clients’ expectations, we’re best-suited to meet and exceed what they’re expecting. The result is a more beautiful, affordable remodel. Also, this expertise allows us to bring any architect’s or designer’s plans to realistic fruition.”

To further differentiate itself from its competition, Labourdette Construction provides every project with the hands-on expertise of Mr. Labourdette himself. “I don’t just stay in the office and delegate work to my employees–I’m with them on the jobsite, overseeing every detail and taking part in the process,” he says.

Ultimately, Labourdette Construction’s number one concern is taking care of its clients and making sure every product, trade technique and management aspect is geared toward quality. “There’s no larger part of a remodeling project than the labor that goes into building it,” says Mr. Labourdette. “We have a relentless drive to ensure every move we make counts toward beauty, function and longevity.”

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Industry Info

When taking on a remodeling project, make sure you choose the right wood. It may seem like a small detail, but selecting the right wood is one of the most important decisions you can make during a remodeling project. Different types of wood have different advantages and disadvantages in terms of aesthetics, quality and durability, so it’s crucial to do your homework and get the right wood for your specific needs. Consider the following information:

Exterior choices
When choosing wood for decks, patios, siding or railings, the most important attribute to look for is moisture resistance—it can affect the lifespan of an outdoor wood structure by a decade or more. “The invariable result of using wood that isn’t appropriate for the outdoors is rotting and premature deterioration,” explains Steve Labourdette, owner of Labourdette Construction in Sebastopol. “Different woods have different levels of natural rot resistance, regardless of how they’re treated, so it’s important to choose one that’s well-equipped to withstand the elements. For example, cedar and redwood are better options than Douglas fir because they possess natural tannins that provide good rot resistance.”

Interior choices
Free from the weather-related restrictions of exterior woodwork, the spectrum of wood choices for interior remodeling projects is comparatively broad. In addition to more common species such as spruce, oak, Douglas fir, redwood and pine, there are many lesser known varieties like hickory, alder and zebrawood. Since the possibilities are so vast, choosing wood can be overwhelming for homeowners who don’t have the benefit of a carpenter’s expertise. That’s why it’s a good idea to do some independent research or seek the advice of a knowledgeable contractor before choosing a type of wood for your interior remodeling project.

Along with the obvious factor of price, you should also consider the nature of your project when choosing a type of wood. For example, if you’re planning to stain the wood a certain color, you should pick a type that readily accepts stain, like alder or oak. Mr. Labourdette also recommends using what’s already in your home. “That way, you’ll have wood that’s cohesive in terms of the overall impression your house gives,” he says. “You don’t want your woodwork to look like patchwork.”

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Frequently Asked Questions

Q: How long will my project take to complete?

A: It depends on the project, but we always work as quickly and efficiently as possible. For example, we’ll order all the necessary materials in advance of your start date so we don’t get held up waiting for materials to arrive. By planning ahead and looking at your project as a whole, we’ll be able to keep to our estimated schedule and complete the job on time. Also, since we do most of the building in-house, there’s no downtime between trades. Bathrooms can take as little as one week to remodel, and kitchens can take as little as four weeks from the start of demolition.

Q: Can I stay in my house during the remodel?

A: Certainly. This is a great way to build a team with you and give you the exact remodel you want. Once we get an idea of what you’re looking for, we’ll show you the most appropriate vendors for everything you need. We’ve been in this area for 24 years, so we know all the right places to go.

Q: Do you handle the permit process?

A: Yes. We have a lot of experience dealing with the various building departments throughout Sonoma County, so we know exactly what to give them and how to avoid the red tape that can delay a project and add costs.

Q: Do you build room additions?

A: Yes, we design and build room additions and have set per-square-foot prices for different projects.

Q: Do you build custom cabinetry?

A: Yes. Building custom cabinets requires a higher level of skill than doing finish carpentry around walls, doors and windows. You have to be extremely detail-oriented to build beautiful cabinets, and we apply this level of detail to every aspect of a remodel.

Q: Do you provide free estimates?

A: Yes, but we also like to give ballpark prices over the phone so our clients can prepare realistic budgets.

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SELECTED PHOTOS FROM Labourdette Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Steve Labourdette

Expert CONTRIBUTOR PROFILE
  • Steve Labourdette is a 28-year veteran of the construction industry and owner of Labourdette Construction, a Diamond Certified company. He can be reached at (707) 234-5963 or by email.

Steve Labourdette: A Labor of Love

By James Florence, Diamond Certified Resource Reporter

SEBASTOPOL – When Steve Labourdette took his first remodeling job as a young man, it was simply a means to earn extra money for an upcoming trip. However, the passion he developed for his work would later blossom into a full-fledged career. “When I was 20 years old, I decided I wanted to do some traveling,” he remembers. “I’d already had some construction experience, so I was able to get a second job doing home remodels to save up some money. I found that I really had a knack for it, so when I returned after six months of traveling, I decided to get back into it. Later, I got my license and started my own company, and that’s how I got where I am today.” Since 1999, Sonoma County residents have been benefitting from Steve’s expertise as owner of Labourdette Construction.

Steve is a lifetime resident of the Bay Area—after living everywhere from the Presidio in San Francisco to Novato, he eventually settled in Sonoma County, where he resides with his wife, Maya, and daughters, June and Eva. “Since I’m the only guy in the house, we have a joke that when we got cats, I made sure they were males,” he laughs. “The truth is I love being surrounded by all this girl power.” When asked his favorite part about living and working in the Bay Area, Steve cites its versatile population. “There are so many different types of people here. I’ve worked for CEOs and winemakers, and I’ve worked for people who punch a clock, so it’s been a neat opportunity to build relationships with folks from all different walks of life.”

Outside of work, Steve enjoys a variety of pastimes, from playing acoustic guitar to outdoor activities such as hiking. “I love to go on hikes to the beach, in Annadel or on any West County trail,” he affirms. “I also read a lot, and I’m a fairly avid gardener.”

In his life and work, Steve espouses the importance of personal authenticity. “I went through a difficult time as a teenager, and when I opened up to my dad about it, he gave me a quote I hadn’t heard before: ‘Be true to yourself and no one can deceive you.’ It was just what I needed to hear at that time. I think it really helped me become who I am today, and it’s something I continue to live by.”

When asked what he’d do if he could retire tomorrow, Steve says he’d devote more time to a couple of his favorite hobbies. “I would probably double the size of the workshop I have now and focus more on building cabinets and furniture, which is an aspect of carpentry that I enjoy but currently don’t do much of. I’d also build a recording studio on top of the shop where I could play and record my music.”

Ask Me Anything!

Q: What’s your favorite movie genre?
A: I like all kinds of movies, but documentaries are probably my favorite. The first year we had Netflix, my wife and I watched documentaries almost exclusively, and we still watch them often.

Q: Are you an early bird or a night owl?
A: I could be either. Sometimes I stay up late, other times I’m up early—never back to back, though.

Q: What’s your favorite season?
A: Fall. I love the nice, mild weather.

Q: Ever have a conversation with a famous person?
A: One time at a Giants game, I found myself in an elevator with Willie Mays and ended up chatting with him for a few moments.

Q: If you had a warning label, what would it say?
A: “Grumpy When Hungry.”

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Expert articles
  • The Importance of Proper Deck Waterproofing

    SEBASTOPOL — When installing a new deck, waterproofing is a crucial aspect of attaching it to your house. By taking thorough measures to properly waterproof your deck, you can expect it to have a longer lifespan and avoid rot issues with both the deck and your house.

    One of the main components of deck waterproofing is the flashing, which consists of a couple different elements. First, there’s the Z bar, which is a piece of metal in the shape of a “Z” that fits over the wooden ledger to deflect rain and moisture. Another important component is membrane flashing, which is installed under the Z bar, behind the ledger and in any area where moisture is a concern.

    Siding is also important when it comes to deck waterproofing. When attaching a deck to a house, cement siding works best because it provides a solid, waterproof barrier. Often, when a contractor replaces a deck, they’ll find the house has been infected with rot due to inappropriate siding installation.

    When completed, both the deck and the home will be protected by several layers of waterproofing material that include various pieces of flashing and siding. All these components work together like shingles to repel water, which will keep your deck and home safe from rot.

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Expert video tip
  • Video: Proper Deck Installation

    Complete Video Transcription:

    SEBASTOPOL — Host, Sarah Rutan: When remodeling your deck, its important to know about proper installation. Today we’re in Sebastopol with Diamond Certified Expert Contributor Steve Labourdette of Labourdette Construction to learn more.

    Diamond Certified Expert Contributor, Steve Labourdette: I’m going to show you the proper way to attach a deck to a house that will ensure years of good quality without any rot to the house or the deck and the structural way to hold the deck together well.

    So, one of the most important parts when you are attaching a deck to the house is the flashing. That’s this metal piece here is the flashing. This black stuff here is also the membrane flashing. This is the ledger, which ill show you in a minute, that’s the structural part of the deck and this is showing some siding which is a great siding to use for under the deck because oftentimes when you are replacing a deck, the house has been rotted because it wasn’t attached this way and you want to use a really good rot proof siding which can be underneath that deck. You never have to see it but its never going to rot because it is actually made of cement.

    So the flashing here as you can see goes over the metal so when that rain hits this flashing and this has whatever siding your house has over it over this and as that rain hits the siding, the stucco, whatever it is, its going to hit this flashing, then its going to hit this metal and then its going to hit this other flashing and then its going to hit the ledger. Behind the ledger, you’ve got more flashing and the siding like I discussed this cement siding. So lets take a look over at this house and I can show you how all these pieces look when they are on the house.

    You can see this part of a Z bar right here is also right here on the house is that part of the Z bar right there. You can see it’s on top of the ledger keeping that water off the ledger. Now on top of this metal is the rubberized flashing like I showed you which ties into the other flashing of whatever your house is protected with, hopefully protected with felt paper behind the siding of your house.

    Now this here is the ledger and you can see that’s been painted and that’s where the deck is structurally attached to the house. You can see the bracket here, which is also attached to the house, which we did not have in the mock up. You can see here is the cement siding behind the flashing and some more Z bar down here. So all of these steps here are like shingles in a way where one is keeping the water off of the thing that is below it and then you get all the way down to where you have your house protected from top to bottom from the rain intruding in.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Labourdette Construction WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON Labourdette Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 44 VERIFIED CUSTOMERS i
Labourdette Construction : Average 9.3 out of 10 based on 44 unique customer surveys of customer satisfaction.

Dian N.

VERIFIED Labourdette Construction CUSTOMER

1 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did exactly what he said he was going to do. He was timely, he treated his workers well, he supervised well, and we were really happy with the job.

The way he treated his employees really impressed me and his price was very fair. I just recommended Steve to one of my neighbors.

Fran F.

VERIFIED Labourdette Construction CUSTOMER

2 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want someone with the highest level of skill in any capacity, from throwing up a roof, to redoing a difficult carport, to the finest woodworking, he's a visionary with outstanding skill. He's honest, fair, consistent, and delightful person to be around. He's on time, competent, reliable, responsible, and he has a great team working with him.

The quality of his work and his integrity, he has done major work in my home, and I'm beyond satisfied. He's like a homeowner's dream come true.

Gary B.

VERIFIED Labourdette Construction CUSTOMER

3 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very honest and trustworthy. I had no qualms about going out and leaving him here when I wasn't here.

They're very neat, fair, and honest. He met all of our expectations for what we needed and more.

Fran R.

VERIFIED Labourdette Construction CUSTOMER

4 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very easy to work with. He has great ideas and is terrific.

I think his workmanship

Jennifer L.

VERIFIED Labourdette Construction CUSTOMER

5 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did a great job, and I am pleased with how my bathroom turned out.

He paid attention to detail and was thorough.

Karen L.

VERIFIED Labourdette Construction CUSTOMER

6 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing really, it was good.

They did what they said they would do, and they weren't slow.

Rose M.

VERIFIED Labourdette Construction CUSTOMER

7 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

All I can say is that his work is exemplary. He is just a nice man. He's honest, and he tries to work with the client. He worked with me and gave both my husband and myself what we wanted by taking care of our house. I am so pleased with their work. He's a perfectionist. I can't say enough good things about him. He's a good man who takes pride in his work and it shows.

I liked his professionalism. He showed up when he said he was going to show up, he was there when he was supposed to be there, and he did what he promised he would do. He gave us advice on what our part should be. He just takes pride in his work and it shows. I'm extremely pleased. He knew our budget was not high, but we wanted our three bathrooms remodeled before the holidays, and he got everything done by Thanksgiving, even though we hired him in September. When we wanted to purchase different cabinets on our own, he installed them. He's a lovely man to have working on our house. We had every bit of confidence in him, and he most recently remodeled our family room.

Roger A.

VERIFIED Labourdette Construction CUSTOMER

8 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very competent. They did an extremely good job, they did it in a very professional manner, cleaned up afterwards, and explained everything as they went along.

I liked their competence.

Mike C.

VERIFIED Labourdette Construction CUSTOMER

9 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He provides quality work, he listens to what you want, and then he delivers on it.

He's very easy to talk to, willing to discuss the project, and came up with ideas that worked with everybody. I think they do a good job. I've worked with contractors who are Diamond Certified, and my wife used to work for a Diamond Certified company, so we depend on Diamond Certified.

Gregory V.

VERIFIED Labourdette Construction CUSTOMER

10 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say he's great. He did what he said he was going to do, he showed up when he said he would, and he cleaned up after himself. He's amazing.

He kept me in the loop by explaining everything about the construction.

Colleen S.

VERIFIED Labourdette Construction CUSTOMER

11 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very professional, very nice, and he does an awesome job.

He was super professional and always on time.

Drew A.

VERIFIED Labourdette Construction CUSTOMER

12 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They pay attention and they have good quality.

Their availability

Fran R.

VERIFIED Labourdette Construction CUSTOMER

13 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's personable, he listens, and he's just a really nice guy.

He got the work done on time, he did what we asked him to do, and we were very satisfied. I would recommend him.

Margaret G.

VERIFIED Labourdette Construction CUSTOMER

14 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're friendly, professional, and efficient.

I felt comfortable having him in my house.

Bill K.

VERIFIED Labourdette Construction CUSTOMER

15 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very accommodating, honest, trustworthy, and they did a very good job.

They're accommodating, honest, and trustworthy.

Chris R.

VERIFIED Labourdette Construction CUSTOMER

16 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Steve is honest, and he does good quality, custom work.

He helped me come up with a solution with my fireplace and mirror.

David W.

VERIFIED Labourdette Construction CUSTOMER

17 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do high quality construction and home additions. They have tons of experience, and they do a solid job.

I liked that Steve was quick, and his quality was excellent. I have a lot of confidence in his work, and I also find him to be very personable. He's a good communicator.

Emily B.

VERIFIED Labourdette Construction CUSTOMER

18 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Steve is very responsive, respectful, and conscientious about doing what you want and what the best quality is.

I had a lot of confidence and trust in Steve's expertise. He's calm, personable, and he did a much more of a professional and thorough job than the previous contractor I used.

Jeff D.

VERIFIED Labourdette Construction CUSTOMER

19 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's honest, on time, and easy to work with. It was a very positive experience.

They're easy to work with. I was very happy with them.

Luke A.

VERIFIED Labourdette Construction CUSTOMER

20 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Steve is very honest, and he gives you very good advice with the experience that he has. He's really good.

He's a very honest person.

Read All 44 Survey Responses at Ratings View