Diamond Certified Company Report

Johnson & Daly Moving & Storage

Diamond Certified Company Report

Johnson & Daly Moving & Storage

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Lisa H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were amazing. I have told others about how great they were.

They were extremely helpful, kind, and careful. The fact that they were able to move everything without a single thing breaking was amazing. They were great.

Brenda B.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and I have encouraged others to use them.

They were efficient and the people are friendly. I have some specialty items and they did a nice job packing and nothing got broken. I also have some items in storage and they are well taken care of.

Terry R.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred people I know to use them.

They were efficient, friendly, and helpful. Things went very smoothly and I was very satisfied with their work.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Johnson & Daly Moving & Storage offers local, long distance, and international moving services to residential and commercial clients throughout the Bay Area. Its professional crews use fully equipped trucks to handle every aspect of customers’ relocations, from packing and wrapping to custom crating and arranging furniture. The company also provides mobile container and warehouse storage services at its San Rafael facility.

President Tim Johnson established Johnson & Daly Moving & Storage more than 30 years ago with two employees and one truck. Today, Mr. Johnson is proud to have turned his company into the largest moving firm in Marin County. “We have a fleet of 22 trucks, and we move eight to 10 homes and offices every day,” he says. “We pledge to provide integrity, dependability and value for every customer.”

Johnson & Daly Moving & Storage’s professional movers are trained to implement efficient packing, loading, driving and unpacking techniques, and they’re required to pass rigorous background tests and drug screenings. The company also assigns a “Move Coordinator” to each job to act as a single point of contact and guide customers through each step of the moving process.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Johnson & Daly Moving & Storage

COMPANY CONTACT
Service AREA

The San Francisco Bay Area

SERVICES PERFORMED

Full-Service Moving & Storage
Local
Cross-Country
International

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Johnson & Daly Moving & Storage

Johnson & Daly’s trucks can fit all types of driveways.

Company Profile

Johnson & Daly Moving & Storage offers local, long distance, and international moving services to residential and commercial clients throughout the Bay Area. Its professional crews use fully equipped trucks to handle every aspect of customers’ relocations, from packing and wrapping to custom crating and arranging furniture. The company also provides mobile container and warehouse storage services at its San Rafael facility.

President Tim Johnson established Johnson & Daly Moving & Storage more than 30 years ago with two employees and one truck. Today, Mr. Johnson is proud to have turned his company into the largest moving firm in Marin County. “We have a fleet of 22 trucks, and we move eight to 10 homes and offices every day,” he says. “We pledge to provide integrity, dependability and value for every customer.”

Johnson & Daly Moving & Storage’s professional movers are trained to implement efficient packing, loading, driving and unpacking techniques, and they’re required to pass rigorous background tests and drug screenings. The company also assigns a “Move Coordinator” to each job to act as a single point of contact and guide customers through each step of the moving process.

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Company Philosophy

"We work hard to ensure every customer feels confident during their move, from their initial phone call until our trucks drive away from their new house. Our success is due to our customers' satisfaction. We put their happiness ahead of making a profit, and we always have their best interests in mind."

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Comparative Summary

Johnson & Daly Moving & Storage provides a variety of services designed to give its customers flexibility in their moving plans. The company handles every aspect of clients’ relocations–from packing and wrapping to custom crating and arranging furniture–and its San Rafael storage facility is capable of holding about 900 shipping containers. As an alternative to traditional moving vans, it also offers moving pods and trailers, which customers can fill and have picked up from their homes.

Owner Tim Johnson began working in the moving business in 1979. “I started out with some blankets off my bed and a beat-up pickup truck,” he says. From that beginning, Mr. Johnson has expanded Johnson & Daly Moving & Storage into one of the largest moving companies in Marin County, with 24 trucks that move approximately 2,500 households every year. As an affiliate of nationwide moving firm Mayflower/United, the company can arrange all types of local, national and international relocations. “We can even ship boats,” adds Mr. Johnson.

Johnson & Daly Moving & Storage emphasizes quality above all. “In Marin, people tend to have very nice homes and furnishings,” says Mr. Johnson. “They want quality service and assurance that their belongings will arrive in good order.” To that end, the company employs long-term, highly-trained movers who share its philosophy for providing excellent service. “Most of our movers have been with us for more than 10 years, and the less experienced ones work as part of larger crews until they gain the experience to work on their own.”

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Industry Info

Streamlining the packing process can help create a convenient, simple move. Consider the following advice for packing individual household items:

Bureau drawers: Don’t overload—loads that are too heavy can cause damage. Remove firearms and any items that might break or leak. Firearms, along with serial numbers, must be registered with your van line representative before the move.

Canned goods and other non-frozen food: Pack upright with no more than 24 to 30 cans per carton. Don’t attempt to move perishables. Wrap glass containers and boxed foods individually and pack them in small cartons.

Clocks: Remove or secure the pendulums in large clocks. Grandfather clocks should be moved by expert service people.

Drapes and curtains: Hang drapes over the crossbars in wardrobe cartons or fold them in clean cartons. Remove curtains from their rods and fold and pack them in cartons or bureau drawers.

Lamps and lampshades: Remove bulbs, harps and shades. Roll up cords. Pack lamps with bedding or wrap them separately and place them upright in clean, tissue-lined cartons. Wrap lampshades in tissue, not newspaper, and place them upright in large, tissue-lined cartons.

Mirrors, paintings and pictures: Tell your mover about valuable paintings that require special care. Wrap small mirrors, pictures, paintings and frames, and place them on their edges in cartons. Place large pictures and paintings on their edges in heavy cardboard containers. Large wall or dresser mirrors should be taken down by movers and placed in special cartons. For added safety, place tape diagonally across mirrors to protect them from damage. Don’t place newspaper directly against paintings.

Silverware: Wrap each piece of silverware in cloth or low sulfur content paper to prevent tarnishing. Use an old blanket or moving pad as a wrap to prevent scratching the silverware chest.

Tools: Drain fuel from power tools (don’t ship flammables under any circumstances). Pack tools in small, strong cartons. Wrap them separately if they’re valuable.

Tim Johnson, owner of Johnson & Daly Moving & Storage in San Rafael, says people should purchase sufficient moving insurance to cover the costs of their belongings. “The Public Utility Commission, which regulates movers, only requires $0.60 per pound,” explains Mr. Johnson. “That means if you have a valuable painting that weighs two pounds, you’ll get a maximum of $1.20 if it’s damaged. You really need more than that.”

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Frequently Asked Questions

Q: How do you charge for packing and moving services?

A: We charge by the hour. For large moves that require more than two movers, we’ll give you a firm estimate. If it takes longer than our maximum estimate, you don’t pay anything additional.

Q: Do you move pianos and other large objects?

A: Yes.

Q: Do you disconnect appliances and reconnect them at the other end?

A: We can help you do that, but the responsibility for disconnecting and connecting appliances, especially water and gas lines, is ultimately yours.

Q: Do you pack and ship jewelry and coins?

A: No. You should pack and transport small, highly valuable items yourself.

Q: What do I need to do to prepare for my move?

A: Even if we’re doing all the packing for you, there are many preparation steps, from getting rid of excess belongings to ensuring your utilities are cancelled. Our website has a detailed list of steps, as well as moving tips and advice.

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SELECTED PHOTOS FROM Johnson & Daly Moving & Storage

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COMPANY WEBSITE
www.jdmovers.com
Diamond Certified RATINGS ON Johnson & Daly Moving & Storage
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Johnson & Daly Moving & Storage : Average 9.5 out of 10 based on 250 unique customer surveys of customer satisfaction.

Lisa H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were amazing. I have told others about how great they were.

They were extremely helpful, kind, and careful. The fact that they were able to move everything without a single thing breaking was amazing. They were great.

Brenda B.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and I have encouraged others to use them.

They were efficient and the people are friendly. I have some specialty items and they did a nice job packing and nothing got broken. I also have some items in storage and they are well taken care of.

Terry R.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred people I know to use them.

They were efficient, friendly, and helpful. Things went very smoothly and I was very satisfied with their work.

Tina D.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good and reliable. They don't have creepy people coming in my house moving my furniture.

No scummy people moving my stuff, they had all their teeth. I was just really happy with everything.

Helen H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

If someone just asked me because they needed help with moving or whatever, I've even had them come and move furniture, I'd say I highly recommend them. They're trustworthy and they did a good job. My daughter and I were just commenting when we were moving exercise equipment earlier that it was extremely heavy and they did it with very few people, even though I told them they could wait and get more.

They were professional, responsible, and I felt very safe, which is big when you're allowing people access to your home.

Brian C.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, try these guys. I'd recommend them.

Their efficiency

Larry M.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mike Volpe is the person I really liked and dealt with. They're trustworthy, responsible, and on time.

Offered good strategy for the move, and they are the best option. They didn't seem to be as concerned about making money as they did about your move.

Jack C.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them. They're the greatest.

They did an excellent job.

Katy H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are attentive to what your situation is and they help give you solutions to your situation.

They are attentive to what your situation is and they help give you solutions to your situation.

Kit S.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and I like the people who work for them.

I like their reliability.

Susan L.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everyone is really nice and helpful.

The staff are really helpful.

Cindy A.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They've always been pleasant and easy to work with. They are efficient and careful about packing things and they make sure items arrive safely. If they don't, then they take care of it.

They know what they are doing.

Kina M.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good people, very careful, and they are very nice as well.

I liked how careful they were. They did everything perfectly. They are great.

Claire M.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They moved something for me that I had left at my old place. I really felt like they went above and beyond for me.

I liked the guys working there. They were really nice, had great personalities, and I felt really comfortable around them. I trusted them.

Carlos S.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and a good value for the money.

They got done what they needed to get done. They're friendly, courteous, and professional. Because it's moving, it was important for it to be done in a timely manner and they did that, good experience all around.

Debbie M.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. I recommend them to all of my friends.

I wouldn't trust any other moving company. They are the best in the business.

Chris Z.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were a pleasure and very professional to work with.

They showed up on time, got the job done quickly, and it was an overall stress-free situation.

Jennifer P.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, courteous, and thorough.

They were prompt, courteous, and thorough. We received stellar service from them.

Barbara T.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very flexible and work around difficult situations very well. Everyone is very professional and they do a great job.

Their professionalism

Carol T.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, trustworthy, and do a good job.

They paid attention to what I wanted and did a lot of detail work.

Read All 250 Survey Responses at Ratings View