Diamond Certified Company Report

Johnson & Daly Moving & Storage

Diamond Certified Company Report

Johnson & Daly Moving & Storage

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 296 VERIFIED CUSTOMERS i

Lisa H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

1 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were amazing. I have told others about how great they were.

They were extremely helpful, kind, and careful. The fact that they were able to move everything without a single thing breaking was amazing. They were great.

Brenda B.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

2 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and I have encouraged others to use them.

They were efficient and the people are friendly. I have some specialty items and they did a nice job packing and nothing got broken. I also have some items in storage and they are well taken care of.

Terry R.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

3 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred people I know to use them.

They were efficient, friendly, and helpful. Things went very smoothly and I was very satisfied with their work.

Read All 296 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Johnson & Daly Moving & Storage offers local, long distance, and international moving services to residential and commercial clients throughout the Bay Area. Its professional crews use fully equipped trucks to handle every aspect of customers’ relocations, from packing and wrapping to custom crating and arranging furniture. The company also provides mobile container and warehouse storage services at its San Rafael facility.

President Tim Johnson established Johnson & Daly Moving & Storage more than 30 years ago with two employees and one truck. Today, Mr. Johnson is proud to have turned his company into the largest moving firm in Marin County. “We have a fleet of 22 trucks, and we move eight to 10 homes and offices every day,” he says. “We pledge to provide integrity, dependability and value for every customer.”

Johnson & Daly Moving & Storage’s professional movers are trained to implement efficient packing, loading, driving and unpacking techniques, and they’re required to pass rigorous background tests and drug screenings. The company also assigns a “Move Coordinator” to each job to act as a single point of contact and guide customers through each step of the moving process.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Johnson & Daly Moving & Storage

COMPANY CONTACT
Service AREA

The San Francisco Bay Area

SERVICES PERFORMED

Full-Service Storage
Local Moving
Interstate Moving
International Relocations

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Johnson & Daly Moving & Storage

Johnson & Daly’s trucks can fit all types of driveways.

Company Profile

Johnson & Daly Moving & Storage offers local, long distance, and international moving services to residential and commercial clients throughout the Bay Area. Its professional crews use fully equipped trucks to handle every aspect of customers’ relocations, from packing and wrapping to custom crating and arranging furniture. The company also provides mobile container and warehouse storage services at its San Rafael facility.

President Tim Johnson established Johnson & Daly Moving & Storage more than 30 years ago with two employees and one truck. Today, Mr. Johnson is proud to have turned his company into the largest moving firm in Marin County. “We have a fleet of 22 trucks, and we move eight to 10 homes and offices every day,” he says. “We pledge to provide integrity, dependability and value for every customer.”

Johnson & Daly Moving & Storage’s professional movers are trained to implement efficient packing, loading, driving and unpacking techniques, and they’re required to pass rigorous background tests and drug screenings. The company also assigns a “Move Coordinator” to each job to act as a single point of contact and guide customers through each step of the moving process.

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Company Philosophy

“We work hard to ensure every customer feels confident during their move, from their initial phone call until our trucks drive away from their new house. Our success is due to our customers’ satisfaction. We put their happiness ahead of making a profit and we always have their best interests in mind.”

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Comparative Summary

Johnson & Daly Moving & Storage provides a variety of services designed to give its customers flexibility in their moving plans. The company handles every aspect of clients’ relocations–from packing and wrapping to custom crating and arranging furniture–and its San Rafael storage facility is capable of holding about 900 shipping containers. As an alternative to traditional moving vans, it also offers moving pods and trailers, which customers can fill and have picked up from their homes.

Owner Tim Johnson began working in the moving business in 1979. “I started out with some blankets off my bed and a beat-up pickup truck,” he says. From that beginning, Mr. Johnson has expanded Johnson & Daly Moving & Storage into one of the largest moving companies in Marin County, with 24 trucks that move approximately 2,500 households every year. As an affiliate of nationwide moving firm Mayflower/United, the company can arrange all types of local, national and international relocations. “We can even ship boats,” adds Mr. Johnson.

Johnson & Daly Moving & Storage emphasizes quality above all. “In Marin, people tend to have very nice homes and furnishings,” says Mr. Johnson. “They want quality service and assurance that their belongings will arrive in good order.” To that end, the company employs long-term, highly-trained movers who share its philosophy for providing excellent service. “Most of our movers have been with us for more than 10 years, and the less experienced ones work as part of larger crews until they gain the experience to work on their own.”

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Industry Info

Streamlining the packing process can help create a convenient, simple move. Consider the following advice for packing individual household items:

Bureau drawers: Don’t overload—loads that are too heavy can cause damage. Remove firearms and any items that might break or leak. Firearms, along with serial numbers, must be registered with your van line representative before the move.

Canned goods and other non-frozen food: Pack upright with no more than 24 to 30 cans per carton. Don’t attempt to move perishables. Wrap glass containers and boxed foods individually and pack them in small cartons.

Clocks: Remove or secure the pendulums in large clocks. Grandfather clocks should be moved by expert service people.

Drapes and curtains: Hang drapes over the crossbars in wardrobe cartons or fold them in clean cartons. Remove curtains from their rods and fold and pack them in cartons or bureau drawers.

Lamps and lampshades: Remove bulbs, harps and shades. Roll up cords. Pack lamps with bedding or wrap them separately and place them upright in clean, tissue-lined cartons. Wrap lampshades in tissue, not newspaper, and place them upright in large, tissue-lined cartons.

Mirrors, paintings and pictures: Tell your mover about valuable paintings that require special care. Wrap small mirrors, pictures, paintings and frames, and place them on their edges in cartons. Place large pictures and paintings on their edges in heavy cardboard containers. Large wall or dresser mirrors should be taken down by movers and placed in special cartons. For added safety, place tape diagonally across mirrors to protect them from damage. Don’t place newspaper directly against paintings.

Silverware: Wrap each piece of silverware in cloth or low sulfur content paper to prevent tarnishing. Use an old blanket or moving pad as a wrap to prevent scratching the silverware chest.

Tools: Drain fuel from power tools (don’t ship flammables under any circumstances). Pack tools in small, strong cartons. Wrap them separately if they’re valuable.

Tim Johnson, owner of Johnson & Daly Moving & Storage in San Rafael, says people should purchase sufficient moving insurance to cover the costs of their belongings. “The Public Utility Commission, which regulates movers, only requires $0.60 per pound,” explains Mr. Johnson. “That means if you have a valuable painting that weighs two pounds, you’ll get a maximum of $1.20 if it’s damaged. You really need more than that.”

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Frequently Asked Questions

Q: How do you charge for packing and moving services?

A: We charge by the hour. For large moves that require more than two movers, we’ll give you a firm estimate. If it takes longer than our maximum estimate, you don’t pay anything additional.

Q: Do you move pianos and other large objects?

A: Yes.

Q: Do you disconnect appliances and reconnect them at the other end?

A: We can help you do that, but the responsibility for disconnecting and connecting appliances, especially water and gas lines, is ultimately yours.

Q: Do you pack and ship jewelry and coins?

A: No. You should pack and transport small, highly valuable items yourself.

Q: What do I need to do to prepare for my move?

A: Even if we’re doing all the packing for you, there are many preparation steps, from getting rid of excess belongings to ensuring your utilities are cancelled. Our website has a detailed list of steps, as well as moving tips and advice.

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SELECTED PHOTOS FROM Johnson & Daly Moving & Storage

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mario Batz

Expert CONTRIBUTOR PROFILE
  • Mario Batz is a veteran of the moving industry and general manager of Johnson & Daly Moving & Storage, a Diamond Certified company since 2007. He can be reached at (415) 763-5980 or by email.

Mario Batz: A Moving Opportunity

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL — When Mario Batz got a job as a mover during college, he never thought it would turn into a lifelong career. “I needed a way to support myself while attending community college, so I took a job as a helper with a small moving company in Tiburon,” he recounts. “I liked the job—it was challenging and it paid well…plus, I was able to cancel my gym membership! Over time, I advanced from a helper to a driver to a foreman, until I was basically running the company for the owner.”

From there, Mario went to work for another Marin-based moving company, where he got into sales and later became sales manager for a large mover in San Francisco. Just when he thought he’d reached the top of the ladder, he was presented with an even greater opportunity. “I got a call from the owner of Johnson & Daly Moving & Storage in San Rafael, who wanted to recruit me to be their new general manager. He gave me a great offer, but what really put it over the edge for me was the shorter commute!”

Today, Mario says his favorite part of his job is creating positive customer experiences. “I enjoy taking the stress out of the moving process. For me, there’s nothing more satisfying than when a customer who was dreading their move tells us we made it much smoother and easier than they’d expected.”

A resident of Fairfax (where he lives with his wife, Gerry), Mario expresses his appreciation for life and work in Marin County. “When I was a driver, I traveled through the 11 western states, which gave me a greater appreciation for where I live. Besides the great weather, it’s the diversity of the people that makes it stand out from other places. On any given job, I never know who I’m going to meet, whether someone who scraped up enough money to get a one-bedroom apartment in the Canal Area or a famous actor or musician.”

Outside of work, Mario engages in a variety of pastimes, from sports to family activities. “I’m an avid San Francisco Giants fan, and I also enjoy bowling, camping, and hanging out with friends and family. Gerry and I just had our first grandchild a year ago, so we’ve been enjoying being grandparents.”

In his life and career, Mario espouses the importance of integrity. “I run this company pretty much the same way I live my life: with integrity,” he affirms. “If we break something, we’re going to fix it for the client, whether or not it’s insured. If you hire a plumber, you don’t have to take out insurance in case they screw up your plumbing, and the same goes with hiring a mover. We’re professionals, and as such, we stand behind our work.”

When asked the first thing he’d do if he were to retire tomorrow, Mario says he’d take a trip to the Emerald Isle. “I’ve never been to Ireland and I have distant relatives from there, so it would be fun to go on ancestry.com and do some digging into my family history.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: Definitely an early bird—I’m up at 5am every day.

Q: What’s your favorite local restaurant?
A: Gestalt Haus in Fairfax.

Q: What’s your favorite thing to do on a rainy day?
A: Take my dogs on a hike.

Q: What was your first pet?
A: A cat named Pooter.

Q: Do you collect anything?
A: Sports memorabilia. I have some signed 49ers and Giants jerseys, a foul ball I caught at a baseball game, and a few other things.

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Expert articles
  • Downsizing Before a Move

    SAN RAFAEL — The average four-person household in the United States accumulates 1,000 pounds of new possessions each year, which, over time, can amount to several tons of excess “stuff.” While the ensuing clutter can be bad enough, in the event of a relocation, an overabundance of belongings can result in an exorbitant moving bill. That’s why, if you’re planning to move in the near future, it’s a good idea to take stock of your belongings and downsize. Here’s a good rule: If you haven’t used something in more than a year, it should be a candidate for downsizing.

    Once you’ve determined which of your belongings you’re going to get rid of, you’ll need to figure out the best avenue for doing so. Here are three options to consider:

    Sell
    Whether holding a garage sale or using an online seller’s hub like craigslist or OfferUp, there are plenty of ways to sell your unwanted items. Besides reducing your moving bill, this will put a little more money in your pocket to pay for it.

    Donate
    If you can’t sell your unwanted items, another option is to donate them. There are plenty of charities that will take your unwanted items and put them to good use. Some, such as The Salvation Army, will even come to your home and pick up your donation if you give them a couple of weeks’ notice. As an added bonus, you can write off your charitable donations on your taxes.

    Dump
    If you have items you can’t sell or donate, your last option is to take them to the dump. While dumping your unwanted items costs money, it’s a lot less expensive than moving them. There are a couple of ways to go about this, the simplest (and cheapest) being to haul your items to the dump yourself. If you don’t have the time or resources to do this, you can call a service like 1-800-GOT-JUNK? to handle it for you.

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Expert video tip
  • Video: Three Ways to Downsize Your Belongings

    Complete Video Transcription:

    SAN RAFAEL — Host, Sarah Rutan: If you’re downsizing in advance of a move, make sure you consider all available avenues for discarding your unwanted items. Today we’re in San Rafael with Diamond Certified Expert Contributor Mario Batz of Johnson & Daly Moving & Storage to learn more.

    Diamond Certified Expert Contributor, Mario Batz: Here are a few tips on what to do before you move, if you’d like to downsize. We recommend downsizing as much as possible before you move, because you absolutely don’t want to pay the movers to move things to the new place that you haven’t used in a while or that you don’t need.

    The first thing you should do is try to sell it. If you can’t sell it, try harder. What you need to do is you need to get it on Craigslist. You need to get it on OfferUp. You need to put it on Nextdoor. Any possible way you can get some money for it, sell it. It’s probably worth something. It’s just probably not worth what you think it’s worth. But sell it anyway. It’ll save you from moving it, it’ll save you from storing it, and it’ll save you money in the long run.

    If you can’t sell it, my next advice to you is to donate it. There’s a lot of people that can use it. There’s a lot of charities out there. Goodwill. Salvation Army will come pick it up if you give them a couple weeks notice. There’s a lot of ways to donate. A lot of people could use the help, and you can get a nice tax deduction for it. It’s a great way to get a little money without having to sell the things if they’re not sellable.

    If you can’t sell it or donate it, your last option is going to be to dump it. Unfortunately, it’s going to cost you a little bit of money. There are ways to do it a little more cost-effectively, which are take it to the dump yourself. If you don’t have the time or the resources, you can always call services like GOT JUNK, 800-GOT JUNK, to come get it. You can call a hauling service. There’s many in the paper. But get it out of there. You absolutely don’t want to pay the movers to take it to the new place, and we don’t want to haul junk. [laugh]

    So, those are your tips. A normal family of four accumulates about a thousand pounds a year, whether that’s through gifts, whether that’s through holidays. And to give you a little frame of reference, 5,000 pounds is a sparse two-bedroom apartment. So in five years, if you haven’t moved, you’ve accumulated—your family of four has accumulated a two-bedroom apartment’s worth.

    So even if you think, “I haven’t bought anything new, I haven’t gotten anything else, it’s the same stuff as when I moved last time,” it’s not. You have more stuff. And getting rid of ahead of time—getting rid of the stuff ahead of time is a great financial decision before you move.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Johnson & Daly Moving & Storage WEBSITE AND EXTERNAL FEED
  • Johnson & Daly Moving & Storage SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.jdmovers.com
Diamond Certified RATINGS ON Johnson & Daly Moving & Storage
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 296 VERIFIED CUSTOMERS i
Johnson & Daly Moving & Storage : Average 9.5 out of 10 based on 296 unique customer surveys of customer satisfaction.

Lisa H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

1 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were amazing. I have told others about how great they were.

They were extremely helpful, kind, and careful. The fact that they were able to move everything without a single thing breaking was amazing. They were great.

Brenda B.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

2 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and I have encouraged others to use them.

They were efficient and the people are friendly. I have some specialty items and they did a nice job packing and nothing got broken. I also have some items in storage and they are well taken care of.

Terry R.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

3 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred people I know to use them.

They were efficient, friendly, and helpful. Things went very smoothly and I was very satisfied with their work.

Stephen B.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

4 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

Highly professional, and they are very careful about everything.

Their responsiveness

Kat B.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

5 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good service.

Mike provides great service. I have been working with them for 7 years.

Donald B.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

6 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

Experienced, helpful, efficient, and neat

They have been in business a long time, and I can count on their service being available when it is supposed to be, and done right.

Mariel C.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

7 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, on time, and they knew what they were doing.

They were very professional and on time. They knew what they were doing.

Nigel D.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

8 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very helpful, very considerate, and accommodating

The speed of response

Kate D.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

9 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are easy to work with, prompt, polite, and they show up on time. They keep their work. They are willing to work with somebody around their needs and issues. I thought I could pack things myself, but I couldn't, so they sent over some packers. They were helpful and flexible.

Their reliability

Anne H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

10 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were there from the beginning, and they had somebody come in and look at our house to determine how long it would take. He stuck with us through the process and called to see how we were doing.

The staff and their responsiveness, the team who moved us was very good as well.

Trevor H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

11 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mike Volpe was amazing. He went above and beyond. He went over to our new home and scoped it out. He was able to get cones and estimated how many boxes we needed. He was very knowledgeable and on top of it.

They were very efficient and nothing was damaged. We started our move at 9:00 AM, and they were done with the move by 5:00 PM even though we had a lot of stuff to move. They were able to move some bunk beds up the stairs, took them apart, and put them back together.

Jack H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

12 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they came highly recommended by my real estate agent, and all of the people I dealt with were very nice and helpful. I have recommended them to others.

They arrived on time, and they did everything. My stuff is still in storage. Sandy was great.

Heidi H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

13 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great, professional moving company.

They were really pleasant people to work with, and they were really careful with my things.

Lynn H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

14 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

Our sales representative was great. She helped really organize how we planned the move, and she worked on the cost in a way that was insightful and helpful. The timing was great. They were on time and very professional.

Probably their clarity and flexibility

Sallie H.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

15 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them, because the quality of the customer service was top notch, and I know good customer service.

They were willing to negotiate the amount, which made it easier for the family, and they went out of their way to get me boxes. They even got me into my house earlier than I had expected by a day.

Brooke J.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

16 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

I dealt with Michael a lot, and he was great, very responsive and very helpful. The only bad experience I had is that one of the guys was not very kind, and he gave me an attitude. Although, I do not remember his name.

I thought they were reasonable. I had things in storage for over a year and nothing was damaged. It was a good experience overall.

Christina K.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

17 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient, thoughtful, and friendly.

They are efficient, thoughtful, and friendly.

Elizabeth K.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

18 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, and they really know what they are doing.

She knew exactly how many hours it would take and how many people we needed. Not a penny was wasted, and the movers took excellent care of my furniture.

Melinda K.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

19 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional

They were reliable.

Courtney M.

VERIFIED Johnson & Daly Moving & Storage CUSTOMER

20 of 296

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were nice, helpful, funny, and fun to work with.

They made the move as easy as possible.

Read All 296 Survey Responses at Ratings View