Diamond Certified Company Report

JC Carpet & Upholstery Cleaning

Diamond Certified Company Report

JC Carpet & Upholstery Cleaning

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 169 VERIFIED CUSTOMERS i

Janene S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

1 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, responsible, and knowledgeable.

I liked that they are a family-owned business.

Ann M.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

2 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality, very detailed, and a lot of friendly service

I worked with them for years and they always have high standards.

Philippa H.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

3 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were here on time, very professional, and they were quick and clean.

Probably just the professionalism

Read All 169 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jorge Clara, Owner

JC Carpet & Upholstery Cleaning provides carpet, upholstery, and tile and grout cleaning services for residential and commercial clients in Solano, Contra Costa, San Francisco, and Alameda Counties. The family-owned and operated company also has the training and equipment to clean and restore heavily soiled carpet and remove stains caused by pets. Its technicians are available 24/7 to handle cleaning emergencies. 

Owner Jorge Clara says much of JC Carpet & Upholstery Cleaning’s success is due to its honest business practices, which include clearly communicating with customers about the extent of how soiled their carpet really is and making sure they get the best value. “We never mislead our customers—if we see something that can’t be cleaned or restored and is beyond cleaning, we’ll let them know right away. They really appreciate how honest we are.”

JC Carpet & Upholstery Cleaning uses the hot water extraction method (steam cleaning) to clean carpets, which Mr. Clara says is the best way to ensure high-quality results. “Steam cleaning allows us to keep carpets looking their best without using harsh chemicals and putting our customers’ health at risk. No matter what type of foot traffic a home or business gets, we’re able to clean or restore the carpet to its original beauty.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON JC Carpet & Upholstery Cleaning

COMPANY CONTACT
Service AREA

Solano County
Contra Costa County
San Francisco
Alameda County

SERVICES PERFORMED

Oriental, Persian & Other Area Rugs
Carpet Stretching
Carpet Repairs
Emergency Water Extraction

DIAMOND CERTIFIED RESEARCHED ARTICLES ON JC Carpet & Upholstery Cleaning

Company Profile

JC Carpet & Upholstery Cleaning provides carpet, upholstery, and tile and grout cleaning services for residential and commercial clients in Solano, Contra Costa, San Francisco, and Alameda Counties. The family-owned and operated company also has the training and equipment to clean and restore heavily soiled carpet and remove stains caused by pets. Its technicians are available 24/7 to handle cleaning emergencies. 

Owner Jorge Clara says much of JC Carpet & Upholstery Cleaning’s success is due to its honest business practices, which include clearly communicating with customers about the extent of how soiled their carpet really is and making sure they get the best value. “We never mislead our customers—if we see something that can’t be cleaned or restored and is beyond cleaning, we’ll let them know right away. They really appreciate how honest we are.”

JC Carpet & Upholstery Cleaning uses the hot water extraction method (steam cleaning) to clean carpets, which Mr. Clara says is the best way to ensure high-quality results. “Steam cleaning allows us to keep carpets looking their best without using harsh chemicals and putting our customers’ health at risk. No matter what type of foot traffic a home or business gets, we’re able to clean or restore the carpet to its original beauty.”

Read moreRead Less
Company Philosophy

"Our number one goal is to provide quality work, and we stand behind that in everything we do. Honesty is crucial to build trusting and lasting relationships with our clients, and the best way to do that is make them feel safe, satisfied, and confident that they've received the best possible service."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For JC Carpet & Upholstery Cleaning, the key to achieving and maintaining high levels of customer satisfaction is simple: emphasize quality over quantity on every job. “We’ve intentionally kept our operation small so we can focus on quality, and we only schedule three to four jobs per truck, which allows us to spend more than enough time at each job and make sure the work is done correctly the first time,” says owner Jorge Clara. “Also, since I’m closely involved with every job, I’m able to address small details and provide our customers with the best possible service.”

JC Carpet & Upholstery Cleaning has been providing carpet, upholstery, and tile and grout cleaning services for residential and commercial clients in Solano, Contra Costa, San Francisco, and Alameda Counties since 1999. The family-owned and operated company is also qualified to restore heavily soiled carpets and remove stains caused by pets. Its technicians are available 24/7 to handle emergencies.

Unlike less experienced carpet cleaning companies that try to up-sell their customers on unnecessary services, JC Carpet & Upholstery Cleaning makes honesty a top priority on every job. “Fairly often, we’ll come across a carpet that’s in such bad shape that a regular cleaning won’t make much of a difference,” explains Mr. Clara. “Some companies might go ahead with the cleaning anyway, but we always let our customers know what to expect if they decide to continue with regular cleaning as opposed to our restoration service. Or there are some occasions where we’ll tell them upfront that they should use that money to replace the carpet instead of investing it on a carpet that’s beyond cleaning, which they really appreciate.”

Another distinguishing attribute of JC Carpet & Upholstery Cleaning is its commitment to using quality products. “Many cleaning companies use the cheapest chemicals they can find, but it’s important to remember that when it comes to carpet and upholstery cleaning, you get what you pay for,” says Mr. Clara. “By using the highest quality products in the industry, we’re able to achieve great results every time.”

Read moreRead Less
Industry Info

If your carpet is in poor condition, be aware that a regular cleaning may not suffice. There are numerous methods for cleaning carpets, but the most common is hot water extraction, which is often referred to as steam cleaning. “Hot water extraction is performed with a ‘push wand,’ which is the primary tool that sprays 200-degree water as it’s pushed back and forth over the carpet,” explains Jorge Clara, owner of JC Carpet & Upholstery Cleaning in Vacaville. “At the same time, it sucks the water back up and removes all the chemicals that have been sprayed, along with the grime and dirt that was in the carpet. This ensures the carpet is thoroughly rinsed and all the chemicals do not remain in the carpet after it’s cleaned.”

While hot water extraction is an effective cleaning method, there are situations where more extreme measures are needed. When a carpet isn’t regularly maintained, the fibers and padding can become so inundated with dirt and grime that regular cleaning isn’t able to remove it. At this point, Mr. Clara says a carpet restoration may be needed. “Carpet restoration (RX20) is a tool that has five suction cups and three jets that spray water at the speed of 650 passes per minute. Between the heat it creates and the sheer weight of the equipment (98 pounds), it’s able to get dirt, grease and body oil out of the carpet and bring it back to life.”

When a spill occurs, think twice about treating it yourself. If you spill something on your carpet, your first instinct may be to treat it with a chemical solution. However, if you plan on having a professional carpet cleaner remove it, your best course of action is to simply leave it alone. “When you start applying chemicals to carpet, more often than not, it makes it more difficult for your carpet cleaner to remove it later,” says Mr. Clara. “By using the wrong solution, you can cause the stain to set instead of loosening it up.”

Often, people feel the need to tackle stains themselves because they think time is of the essence. In some cases, Mr. Clara says it is. “There’s at least one occasion where immediate attention is needed, and that’s if you spill paint or nail polish on your carpet. Once it dries, there’s nothing you can do to break it down, and even if you get somebody there within the hour, chances are they won’t be able to get it out.” Other than paint or nail polish, however, Mr. Clara says you shouldn’t worry about treating a stain immediately. “Even if you spill a bottle of red wine and let it sit for two months, a reputable carpet cleaning company can get the stain out, provided you haven’t tried to treat it yourself.”

Read moreRead Less
Frequently Asked Questions

Q: Can you give me an accurate estimate over the phone?

A: Yes, as long as you give us an accurate description of square footage and the condition of the work that needs to be done. Our estimates are usually right on the money.

Q: What information do you need when I call to schedule a service?

A: First, we need to know the square footage of your house. If you don’t know the square footage, you can take a few quick measurements of the main rooms to be cleaned. We also need to know the condition of the carpet, including when it was last cleaned, what method of cleaning was used and if there are any animals living in the house.

Q: How long until I can walk on the carpet?

A: You can actually walk on the carpet right away—it’ll be a little damp, but not soaking wet. Keep in mind that damp carpet could pose a slipping hazard.

Q: How long will it take for my carpet to dry?

A: Drying times vary from as little as six hours to as long as a full day. To speed up the drying process, you can request that we leave blowers to expedite the drying time. You can also increase air circulation throughout your home by opening windows and using oscillating fans. However, if it’s cold outside, a better strategy is to turn on the heater and crack a couple of windows (about an inch)—it’ll help the moisture evaporate faster.

Q: Do you use Green cleaning methods?

A: We don’t consider ourselves a Green cleaner for the simple reason that a lot of stains can only be successfully removed by using mild solvents. However, nothing we do is harmful to our clients, their children or their pets. All cleaning agents we use are biodegradable, so you shouldn’t worry about health risks or harming the environment.

Read moreRead Less

SELECTED PHOTOS FROM JC Carpet & Upholstery Cleaning

JC Carpet & Upholstery Cleaning WEBSITE AND EXTERNAL FEED
  • JC Carpet & Upholstery Cleaning SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.jc-carpets.com
Diamond Certified RATINGS ON JC Carpet & Upholstery Cleaning
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 169 VERIFIED CUSTOMERS i
JC Carpet & Upholstery Cleaning : Average 9.5 out of 10 based on 169 unique customer surveys of customer satisfaction.

Janene S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

1 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, responsible, and knowledgeable.

I liked that they are a family-owned business.

Philippa H.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

2 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were here on time, very professional, and they were quick and clean.

Probably just the professionalism

Ruth S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

3 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

Never had a carpet cleaner so dedicated to getting stains out. They were so careful moving my furniture and just being respectful of my space and home. I have been using them for over 10 years now and have them come out to the house twice a year to use their service.

Never had a carpet cleaner so dedicated to getting stains out.

Ann M.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

4 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality, very detailed, and a lot of friendly service

I worked with them for years and they always have high standards.

Mercedes C.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

5 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner, Jorge Clara, was very knowledgeable and very professional. They were very dedicated to making sure that everything was done right.

Jorge really stood out for me. He was very thorough and followed up with us. If he had to come back out, he would have, because the work is guaranteed. He did such a great job that it wasn't necessary.

Tracy S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

6 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

They were professional, and the job they did was superior quality.

Rose W.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

7 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's an excellent business, and they do an excellent job.

They were consistent and on time.

Tina K.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

8 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did really great job on the carpet.

They did an unbelievable job.

Roxann C.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

9 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, honest, and upfront. They did a really good job.

I would say the outcome, I thought some of the spots were not going to come out, and they just did a great job.

Dan S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

10 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was in construction before, and I always got three quotes. Jorge came in with the best quote. I have used him twice, and he did a great job.

I really trusted him. I left him alone at the church, and when I came back, the carpets were done.

Yuvett B.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

11 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have already referred several people. They were very professional and always on time. I needed to sell my house right away, and he got me right in. My house sold in three days.

I liked the fact that he explained the areas that he was cleaning, how he was cleaning them, and what he was cleaning them with. It was very important to me, because I have a pet.

Tim K.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

12 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very high quality work. They were professional and reasonable. Anytime we have a carpet cleaning needs, we call JC.

They are very consistent. They always show up on time.

Wally J.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

13 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable about their work and very friendly. They are good people.

I have used them in the past, and they have always accommodated me.

Monica F.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

14 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good quality work, and they have good customer service. I have used them several times, and they really stand out.

I can always count on them to do a great job.

Ryan G.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

15 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a little pricey, but they do good work.

Their attention to detail stood out for me.

Sarah B.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

16 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job with great customer service. I use them once a year before a party that I have.

Their customer service stood out for me.

Don S.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

17 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They're the best.

The customer service stands out.

Ron K.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

18 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive, they came out on time, and they did a great job.

They did the job on short notice. I believe they came out earlier than expected, and it was a good experience.

Moira G.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

19 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, but they were very expensive.

The quality of the work stood out for me. I also liked the equipment that they used.

Karen W.

VERIFIED JC Carpet & Upholstery Cleaning CUSTOMER

20 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

I liked the way they did the stairs.

Read All 169 Survey Responses at Ratings View