Diamond Certified Company Report

Integrity Electric, Inc.

Diamond Certified Company Report

Integrity Electric, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Sandy R.

VERIFIED Integrity Electric, Inc. CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Integrity Electric did a whole huge project for me and they really did a beautiful job. They were very trustworthy and I was totally satisfied.

They seemed to know what they were doing, they were extremely cordial people, and easy to work with.

Chris W.

VERIFIED Integrity Electric, Inc. CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a locally-owned business with quality service. The owner Jerry, drives the business and makes sure to meet your expectations.

I liked that they have ideas to share and I never feel ripped off. They do things without argument and they make themselves available to you.

Deborah F.

VERIFIED Integrity Electric, Inc. CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are very good, very reliable, and very honest. On the other hand, they are a little expensive.

They were punctual and did what they promised they'd do.

Read All 325 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owners Jerry and Kari Thompson and family

Integrity Electric, Inc. installs, repairs, and upgrades electrical systems for residential and commercial clients in Marin, Sonoma, and San Francisco Counties. The company works on projects of all sizes, from new home construction to small troubleshooting jobs. Its services include electrical work for remodels, service panel upgrades, computer networking, wall TV units, LED light retrofitting, spa wiring and much more. Electric vehicle hook-up needs are a niche for Integrity Electric—it installs electric car chargers and handled the wiring in Tesla’s Corte Madera showroom.

Owner Jerry Thompson has more than three decades of experience in the electrical contracting industry. He established Integrity Electric with his wife, Kari, to provide consistent quality and excellence for Bay Area customers. Mrs. Thompson says the company’s name is a reflection of her husband’s work ethic. “When I met Jerry, I was struck by his integrity and huge heart. Any job he takes on is completed with the utmost care and reliability.”

Integrity Electric also offers building inspection services that include detailed reports and per item price lists for all indicated repairs or code violations. “We take an in-depth approach to each electrical inspection, which allows us to gain an accurate picture of the scope of work and ensure there are no oversights,” says Mr. Thompson.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Integrity Electric, Inc.

COMPANY CONTACT
Service AREA

Marin County
Sonoma County
San Francisco
San Rafael
Novato
Santa Rosa
Rohnert Park
The Mission District

SERVICES PERFORMED

Residential and Commercial
Installations
Complete Homes and Remodels
Service Panel Upgrades
Hot Tubs and Spas
Tenant Improvements
Troubleshooting

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Integrity Electric, Inc.

Company Profile

Integrity Electric, Inc. installs, repairs, and upgrades electrical systems for residential and commercial clients in Marin, Sonoma, and San Francisco Counties. The company works on projects of all sizes, from new home construction to small troubleshooting jobs. Its services include electrical work for remodels, service panel upgrades, computer networking, wall TV units, LED light retrofitting, spa wiring and much more. Electric vehicle hook-up needs are a niche for Integrity Electric—it installs electric car chargers and handled the wiring in Tesla’s Corte Madera showroom.

Owner Jerry Thompson has more than three decades of experience in the electrical contracting industry. He established Integrity Electric with his wife, Kari, to provide consistent quality and excellence for Bay Area customers. Mrs. Thompson says the company’s name is a reflection of her husband’s work ethic. “When I met Jerry, I was struck by his integrity and huge heart. Any job he takes on is completed with the utmost care and reliability.”

Integrity Electric also offers building inspection services that include detailed reports and per item price lists for all indicated repairs or code violations. “We take an in-depth approach to each electrical inspection, which allows us to gain an accurate picture of the scope of work and ensure there are no oversights,” says Mr. Thompson.

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Company Philosophy

"Our business approach is simple: We answer our phones, keep our promises and provide superior electrical work. Happy customers are the best form of advertisement, so it's very important for us to continue to serve them with integrity and honesty."

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SELECTED PHOTOS FROM Integrity Electric, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jerry Thompson

Expert CONTRIBUTOR PROFILE
  • Jerry Thompson is a 32-year veteran of the electrical industry and president of Integrity Electric, Inc., a Diamond Certified company since 2008. He can be reached at (415) 347-6975 or by email.

Jerry Thompson: Electrical Integrity

By James Florence, Diamond Certified Program Reporter

SAN RAFAEL — When Jerry Thompson was 18 years old, he wasn’t sure which direction his professional path would take. Fortunately, with a little paternal guidance, he was able to forge his way to a successful career. “I got involved in the electrical trade through the encouragement of my father,” he explains. “When I graduated high school, I wasn’t sure what I wanted to do. My father was an electrician, and he said the trade had done him well and encouraged me to take the exam for an electrical apprenticeship. I took his advice, passed the exam and, within a couple of years, began my apprenticeship. From there, I worked my way up to journeyman status and eventually founded my own company in 1993.”

Today, as owner of Integrity Electric, Inc., Jerry says his favorite part of his job is receiving positive feedback from happy customers. “Besides enjoying the work itself, I like the fact that people are thankful when we finish. When you restore power to someone’s home after an outage, they’re generally very appreciative, which feels good.”

Originally from San Francisco, Jerry currently resides in Novato with his wife and business partner, Kari. “Living and working in Marin County has provided us with a lot of great opportunities,” he says. “I appreciate the fact that the economy has enabled us to expand even in the face of a recession. I also like not having to cross too many bridges to get to work.”

Outside of work, Jerry engages in a variety of active pastimes, from playing drums to swimming. “I play drums in my church worship band, as well as in a local group called Factor 11. I’m also on the swim team at Rolling Hills Club in Novato.” In addition to his personal hobbies, Jerry enjoys spending time with Kari and their two daughters, Isabelle and Danielle, whether going on ski trips or solving jigsaw puzzles together.

In his life and career, Jerry espouses the importance of being present when opportunity knocks. “Woody Allen said, ‘80 percent of success is showing up,’ which I definitely agree with,” he says. “Even if you’re just starting out and don’t know anything, if you simply show up, have a good attitude and give your all, you’ll be surprised how far you can go. On the other hand, a good attitude won’t make much difference if you don’t seek out opportunities to succeed.”

When asked the first thing he’d do if he were to retire tomorrow, Jerry says he would do some traveling before returning to give back to his community. “I enjoy travel, so I’d spend about a year roaming the planet. After a while, however, I think that would lose its luster and I’d want to get involved in something more rewarding, like charity work. I think I have a gift for service, so I’d probably devote some of my time to volunteering in the community.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: Do you have a favorite board game to play with your family?
A: Besides jigsaw puzzles, we like games like Sorry and Monopoly Deal, which is an offshoot of the original Monopoly.

Q: What’s your favorite type of food?
A: Thai.

Q: If you could immediately master any musical instrument, what would you choose?
A: If I could play harmonica like John Popper, I would be really happy.

Q: Do you collect anything?
A: I have a collection of $2 bills. I have no idea why.

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Expert articles
  • A Crucial Consideration When Buying an Electric Car

    SAN RAFAEL — An electric car offers several advantages, from eliminating fossil fuel usage to reducing maintenance needs. However, if you’re thinking about purchasing an electric vehicle, one factor you’ll need to consider is how you’re going to charge it.

    Since residential power capacity varies from home to home, you’ll need to make sure yours is capable of handling the output required to charge an electric vehicle. Have an electrical professional come out and perform a load calculation, which will determine how much energy output your home can handle. In some cases, you’ll have to upgrade your electrical panel or utility electrical system to accommodate the power load needed to charge your vehicle.

    Another related consideration is the amount of driving you do. Depending on the model, the range of an electric vehicle varies between 40 and 100 miles between charges. The frequency and distance you typically drive will determine how often your vehicle needs to be charged, which in turn will determine how much power you’ll need.

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Expert video tip
  • Video: Considerations for Buying an Electric Car

    Complete Video Transcription:

    SAN RAFAEL — Host, Sarah Rutan: If you’re thinking about buying an electric car, you’ll want to consider a few different factors, including how you’re going to charge it. Today we’re in San Rafael with Diamond Certified Expert Contributor Jerry Thompson of Integrity Electric to learn more.

    Diamond Certified Expert Contributor Jerry Thompson: If you’re considering buying an electric car, you have to consider charging it. Everyone’s home has a certain amount of power. Some homes have more than others. You will have to take this into consideration when buying your car. Your demand, the amount of driving that you do, the amount of distance that the car can travel, these all vary from electric vehicle to electric vehicle.

    I recommend getting an electrical professional to come and tell you what the load calculation is, that’s what you’re looking for. You’re looking for the load calculation of your home and the amount of extra power that you have to charge your vehicle. In any case, this is considered a continuous load. A continuous load is anything that’s more than three hours of continuous charging. So with that in mind, you should consider contacting a professional to give you some feedback about what your home can provide for you and your new purchase.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Integrity Electric, Inc. WEBSITE AND EXTERNAL FEED
  • Integrity Electric, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Integrity Electric, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i
Integrity Electric, Inc. : Average 9.0 out of 10 based on 325 unique customer surveys of customer satisfaction.

Sandy R.

VERIFIED Integrity Electric, Inc. CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Integrity Electric did a whole huge project for me and they really did a beautiful job. They were very trustworthy and I was totally satisfied.

They seemed to know what they were doing, they were extremely cordial people, and easy to work with.

Chris W.

VERIFIED Integrity Electric, Inc. CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a locally-owned business with quality service. The owner Jerry, drives the business and makes sure to meet your expectations.

I liked that they have ideas to share and I never feel ripped off. They do things without argument and they make themselves available to you.

Deborah F.

VERIFIED Integrity Electric, Inc. CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are very good, very reliable, and very honest. On the other hand, they are a little expensive.

They were punctual and did what they promised they'd do.

Kelly S.

VERIFIED Integrity Electric, Inc. CUSTOMER

4 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy work, and they were quick.

They were quick.

Anya B.

VERIFIED Integrity Electric, Inc. CUSTOMER

5 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very dependable, they provide great service, they're usually able to identify a problem and correct it, there's good communication from the office, and the electricians they usually send are good.

They're very dependable, they provide great service, they're usually able to identify a problem and correct it, there's good communication from the office, and the electricians they usually send are good.

Karen L.

VERIFIED Integrity Electric, Inc. CUSTOMER

6 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them.

The guy was available and then he did the job well.

Judy C.

VERIFIED Integrity Electric, Inc. CUSTOMER

7 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and reasonable.

The fellow that came out was very determined to find a solution and he worked until he found out what it was. He didn't give up and say they needed to get someone else out here.

Alex T.

VERIFIED Integrity Electric, Inc. CUSTOMER

8 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt. I was able to get them to schedule the work for us relatively quickly so didn't have to wait too long, they were on time, and I think everything worked out pretty well.

I guess I'd say that they were attentive.

Joe C.

VERIFIED Integrity Electric, Inc. CUSTOMER

9 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do an excellent job.

They were very quick and very professional.

Judy K.

VERIFIED Integrity Electric, Inc. CUSTOMER

10 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would use them again.

He showed up on time, he knew what he was doing, he was efficient, and the job was well done.

Elizabeth P.

VERIFIED Integrity Electric, Inc. CUSTOMER

11 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them many times.

They get the job done.

Carles P.

VERIFIED Integrity Electric, Inc. CUSTOMER

12 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, they earned my trust, and they're very professional in their dealings.

I think they are able to fix my problems or offer solutions as to what I need. They're very responsive.

Joan W.

VERIFIED Integrity Electric, Inc. CUSTOMER

13 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're honest. The only thing I didn't like is that I was quoted one price over the phone after telling them the situation, but when he got here, the price ended up being a higher price. That was my only dissatisfaction but I still use them.

The promptness and the fact that I've used them a lot in the past, so I'm comfortable with them and know they're trustworthy. They're also punctual and they come when they say will.

Rochelle B.

VERIFIED Integrity Electric, Inc. CUSTOMER

14 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional and prompt

They have a quick turnaround time from when you first call them, to them actually coming out to do the job. They're also very responsive via telephone.

Russell P.

VERIFIED Integrity Electric, Inc. CUSTOMER

15 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jerry Thompson is the best.

He's on time, knowledgeable, and he really knows what he's doing.

Sandy R.

VERIFIED Integrity Electric, Inc. CUSTOMER

16 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive to my needs. I had an entire addition in my home done by them. It was a fairly large job, taking roughly 2 months to complete. They worked at it until they got it right, they were very hardworking, and overall, I'm very pleased.

They were straightforward about what I could do, and what I couldn't do.

Sandy S.

VERIFIED Integrity Electric, Inc. CUSTOMER

17 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually recommended Integrity Electric to a couple of my neighbors. Jerry, the owner, is an intelligent man and he's very personable.

I like the ease of working with Jerry.

Shawn M.

VERIFIED Integrity Electric, Inc. CUSTOMER

18 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm not sure what I would specifically say, but I would recommend them.

They have a good service. They're thorough.

Steven K.

VERIFIED Integrity Electric, Inc. CUSTOMER

19 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthy

They're very quick to get the job done and they're efficient in doing so.

Susan B.

VERIFIED Integrity Electric, Inc. CUSTOMER

20 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional

I think they are very communicative and professional.

Read All 325 Survey Responses at Ratings View