Hometown Heating & Air Conditioning

Diamond Certified Company Report
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Hometown Heating & Air Conditioning
457 SURVEYS
13 CONSECUTIVE YEARS
SINCE NOVEMBER 2013
CERT 2090

Diamond Certified Ratings Dashboard

457
Verified Customers
Surveyed
Customer Loyalty
Customer Satisfaction
Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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  • Diamond Certified Video Player
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Diamond Certified Company Report SUMMARY UPDATE November 2025

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Hometown Heating & Air Conditioning

Rated Highest in Quality and Helpful Expertise for 13 Consecutive Years.

Quick Summary

  • Diamond Certified since 2013
  • Installs, repairs, and maintains HVAC systems for homeowners in Contra Costa, Alameda, and Solano Counties
  • Family-owned and operated
  • Available 24/7 to handle HVAC emergencies

Top News Updated

COMPANY MILESTONES

Hometown Heating & Air Conditioning is celebrating its 13th anniversary in 2025.

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SPECIAL PROMOTIONS

Hometown Heating & Air Conditioning is currently offering several promotions, including $50 off on repairs, free estimates on tankless water heaters, and a free Wi-Fi thermostat with the purchase and installation of a new HVAC system.

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Top Survey Responses

From a recent Diamond Certified Survey Response: “Their service is the best. When I call them about my air conditioner, they come over within two hours. There’s no delay when I need service—I’m really impressed.”

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From a recent Diamond Certified Survey Response: “They were very responsive—as soon as my old unit broke, they were out here immediately. The service was terrific and they were pleasant and efficient when they did the installation.”

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Blogs & Articles

Hometown Heating & Air Conditioning recently published a new blog on its website titled, “Fall HVAC Maintenance Checklist for Concord Homeowners.”

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Hometown Heating & Air Conditioning
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Hometown Heating & Air Conditioning

Air Quality - Indoor & Heating & Air Conditioning
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Alameda  Contra Costa  Solano Counties
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457 SURVEYS
13 CONSECUTIVE YEARS
SINCE NOVEMBER 2013
CERT 2090

Rated Highest in Quality & Helpful Expertise Performance Guaranteed

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  • Business Practices
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Diamond Certified Researched Articles on Hometown Heating & Air Conditioning

researched article

Baker, one of Hometown Heating & Air Conditioning’s senior technicians, is dedicated to providing customers with the best support for their HVAC needs.

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Hometown Heating & Air Conditioning, originally founded in 2012, is a family-owned and operated business led by Brian Waskow and his daughter, Jessica Lobban, along with her husband, Alex Lobban. Their commitment to customer satisfaction and community values has driven the company’s success.

Hometown Heating & Air Conditioning specializes in installations, repairs, and maintenance of all central heating and air conditioning systems. The company offers free estimates on system replacements, including furnaces, air conditioners, ductless systems, ductwork, zoning systems, heat pumps and indoor air quality audits. Its mission is to ensure clients enjoy comfort in their homes year-round.

Hometown Heating & Air Conditioning prioritizes hiring highly trained technicians who are skilled in using modern HVAC equipment and follow best practices in installation and maintenance. With a dedicated team and a strong community presence, the company continues to build trust and provide top-tier HVAC solutions across the region.

(L to R) General Manager Alex Lobban, Owner Jessica Lobban and Owner Brian Waskow-Hometown Heating & Air Conditioning
(L to R) General Manager Alex Lobban, Owner Jessica Lobban and Owner Brian Waskow

Diamond Certified Researched Capabilities on Hometown Heating & Air Conditioning

Service Area

serving area
Contra Costa County Alameda County
Solano County
Serving Contra Costa, Alameda and Solano Counties

Main Services

Air Quality - Indoor
  • Air Conditioner Repair
  • Air Quality Inspection
  • Furnace Repair
  • Heating And Cooling
  • Home Air Quality Testing
Heating & Air Conditioning
  • Ac Tune Ups
  • Air Conditioner Repair
  • Air Conditioning
  • Ductless Heating And Cooling Systems
  • Furnace Repair
  • Heat Pump Repair
  • Heating
  • Hvac Installation
  • Hvac Replacement
  • Mini Splits

Additional Services

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Company Info

Hours
Mon
07:00 am - 07:00 pm
Tue
07:00 am - 07:00 pm
Wed
07:00 am - 07:00 pm
Thu
07:00 am - 07:00 pm
Fri
07:00 am - 07:00 pm
Sat
Closed
Sun
Closed
Closed
Contact
Hometown Heating & Air Conditioning

Capabilities Table

Company Name
Hometown Heating & Air Conditioning
Managers
Brian Waskow, Owner
Years in Industry
46 (Manager)
# of Employees
36
License
1005143
Founded
2012
Payment Accepted
american express,
discover,
mastercard,
visa

Key Factors

Select Photos From Hometown Heating & Air Conditioning

1 of 29Picture of A welcoming presence behind a sleek desk, embodying the quality outcomes Hometown Heating & Air Conditioning is known for. Their commitment to customer satisfaction earned them a Diamond Certified rating. Copyright ©2025 Diamond Certified Resource - Hometown Heating & Air Conditioning
A welcoming presence behind a sleek desk, embodying the quality outcomes Hometown Heating & Air Conditioning is known for. Their commitment to customer satisfaction earned them a Diamond Certified rating. Copyright ©2025 Diamond Certified Resource
Picture of A welcoming presence behind a sleek desk, embodying the quality outcomes Hometown Heating & Air Conditioning is known for. Their commitment to customer satisfaction earned them a Diamond Certified rating. Copyright ©2025 Diamond Certified Resource - Hometown Heating & Air Conditioning
Picture of Amidst a neatly arranged desk, a Hometown Heating & Air Conditioning employee exudes confidence and approachability, embodying the company’s focus on quality outcomes. Copyright ©2025 Diamond Certified Resource

 - Hometown Heating & Air Conditioning
Picture of In the back of a fully equipped service truck, three technicians from Hometown Heating & Air Conditioning share a moment of camaraderie. Their preparation and attention to detail underline the company's focus on quality outcomes. Copyright ©2025 Diamond Certified Resource - Hometown Heating & Air Conditioning
Picture of A technician prepares a hand truck in a well-organized service vehicle, showcasing Hometown Heating & Air Conditioning's commitment to quality outcomes. With high customer satisfaction ratings, the company ensures every tool is ready for efficient service delivery. Copyright ©2025 Diamond Certified Resource 

 - Hometown Heating & Air Conditioning
Picture of A lone heat pump endures the winter chill, showcasing Hometown Heating & Air Conditioning's commitment to quality outcomes. The snow-covered unit stands ready to provide warmth, a testament to their Diamond Certified expertise. Copyright ©2025 Diamond Certified Resource

 - Hometown Heating & Air Conditioning
Picture of In a quiet corner of innovation, Hometown Heating & Air Conditioning installs the Air Scrubber, a device boosting indoor air quality. This pursuit of excellence reflects their high customer satisfaction ratings. Copyright ©2025 Diamond Certified Resource

 - Hometown Heating & Air Conditioning

Diamond Certified Expert Contributor Advice & Tips

Brian Waskow is a veteran of the HVAC industry and owner of Hometown Heating & Air Conditioning, a Diamond Certified company since 2013. He can be reached at (925) 456-4967 or by email.

Brian Waskow is a veteran of the HVAC industry and owner of Hometown Heating & Air Conditioning, a Diamond Certified company since 2013. He can be reached at (925) 456-4967 or by email.

Brian Waskow: Career 2.0

By James Florence, Diamond Certified Resource Reporter

CONCORD — For most people, retirement means the end of a career, but for Brian Waskow, it was also the beginning of another. “I had a ‘20 years and out’ deal working as a refrigeration mechanic for the plumbing and pipe fitting union, which enabled me to retire in my early 40s,” he relates. “Since I was still fairly young, I wanted to find another industry to get involved with, so I answered a newspaper ad posted by a local heating and air condi...

Read Full Article - Brian Waskow: Career 2.0

Hometown Heating & Air Conditioning Website and External Feeds

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By Hometown Heating & Air Conditioning

Hometown Heating & Air Conditioning Ratings and Survey Responses (reviews)

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Hometown Heating & Air Conditioning
457 SURVEYS
  • 4.5
  • star image
  • star image
  • star image
  • star image
  • star image
13 CONSECUTIVE YEARS
SINCE NOVEMBER 2013
CERT 2090

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance
Hometown Heating & Air Conditioning

Based in Concord, CA

4.5 avg. star score from 457 Verified Customer Phone Survey Responses

(Reviews: Scroll down to read them.)

Our surveys of only verified real customers produce the country’s most accurate ratings of local companies. Hometown Heating & Air Conditioning scored Highest in Quality and Helpful Expertise and passed the credential-based checks to earn Diamond Certified.

A Star Equivalent Score is calculated for each verified customer rating by weighting the 1–10 Quality score, the YES/NO Loyalty (intent to return) score and the YES/NO Helpful Expertise score. If Helpful Expertise wasn’t surveyed or didn’t apply, it’s simply not shown.