Diamond Certified Company Report

Heavenly Touch

Diamond Certified Company Report

Heavenly Touch

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 199 VERIFIED CUSTOMERS i

Brenda

VERIFIED Heavenly Touch CUSTOMER

1 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been very satisfied with them. We have tried other cleaning companies but he is the only one that we've used more than once.

I liked that the employees were friendly and did a good job.

Cheryl D.

VERIFIED Heavenly Touch CUSTOMER

2 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're extremely reliable and they do a great job. They're the best.

I like the personal service, by far. I've used them for over twenty years and they've done my house and my rental. They have come running every time I have an accident. Any time I need any carpet care they are just Johnny-on-the-spot, and they can handle anything.

Debbie L.

VERIFIED Heavenly Touch CUSTOMER

3 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

I like their responsiveness. They do a great job and they're quick with their work. I've used them about ten times.

Read All 199 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rodrigo Bejar, Owner

Heavenly Touch cleans carpets, upholstery, tile, grout, and delicate wool and silk area rugs for customers throughout the South Bay. The company also specializes in polished and stained concrete projects, as well as the restoration and sealing of natural stone surfaces.

Heavenly Touch has been family-owned and operated since 1996. Rodrigo Bejar has assumed the responsibilities of the family-owned business and is the current owner. Rodrigo says he’s taking customer service to a new level with the philosophies of Diamond Certified excellence.

To reduce its carbon footprint, Heavenly Touch uses environmentally-safe, soapless cleaning methods that leave no chemical residues. The company provides complimentary carpet cleaning tips on its website, www.heavenlytouchcarpets.com, that explain how to lift stains caused by red wine, heavy oils, starches and more. It also has a stone care division that features an online store for customers to purchase do-it-yourself supplies.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Heavenly Touch

Service AREA

the South Bay

SERVICES PERFORMED

Carpet Cleaning
Upholstery Cleaning
Tile and Grout Cleaning
Oriental Rug Cleaning
Grout, Marble and Stone Restoration
Concrete Sealing, Polishing, Decorative Finishing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Heavenly Touch

Company Profile

Heavenly Touch cleans carpets, upholstery, tile, grout, and delicate wool and silk area rugs for customers throughout the South Bay. The company also specializes in polished and stained concrete projects, as well as the restoration and sealing of natural stone surfaces.

Heavenly Touch has been family-owned and operated since 1996. Rodrigo Bejar has assumed the responsibilities of the family-owned business and is the current owner. Rodrigo says he’s taking customer service to a new level with the philosophies of Diamond Certified excellence.

To reduce its carbon footprint, Heavenly Touch uses environmentally-safe, soapless cleaning methods that leave no chemical residues. The company provides complimentary carpet cleaning tips on its website, www.heavenlytouchcarpets.com, that explain how to lift stains caused by red wine, heavy oils, starches and more. It also has a stone care division that features an online store for customers to purchase do-it-yourself supplies.

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Company Philosophy

“Customer satisfaction is extremely important to us, and we accomplish it by exceeding each customer’s expectations. We strive to always be on time and offer the best carpet cleaning services possible. Our team is focused on implementing strict quality control and creating long-term relationships.”

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Comparative Summary

Carpet and upholstery cleaning companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Heavenly Touch sets itself apart by offering all-inclusive services so its customers don’t experience any cost overruns or surprises. “The price we provide is the price the customer pays,” confirms owner Rodrigo Bejar. “We don’t upsell or bid low and then add extra packages. We simply provide prompt, owner-operated service and top-of-the-line equipment.”

Heavenly Touch has been cleaning carpets, upholstery, tile, grout, and delicate wool and silk area rugs for customers throughout the South Bay since 1995. The company also has the training and equipment to take on polished and stained concrete projects, as well as natural stone surface restoration and sealing jobs.

Unlike less experienced carpet and upholstery cleaning companies that claim their customers have to wait several days for their carpets to dry, Heavenly Touch uses equipment that ensures carpet is dry five to eight hours after being cleaned. “All of our machines are state-of-the-art, which makes dry time a lot faster,” affirms Mr. Bejar. “This industry is always changing and evolving, so we make sure we’re staying on top of the equipment and environmentally-friendly cleaning materials we use. That way, we’re able to give our customers the best possible value.”

To further differentiate itself from its competition, Heavenly Touch guarantees all of its work for 30 days. “If there’s a problem, we always come back and make it right,” says Mr. Bejar. “Sometimes people will call and tell us their carpet changed color. We’ll check and see that they put down towels and trapped the moisture inside. Even if it wasn’t our fault, we don’t even question it—we go back and take care of it. The customer is always right with us.”

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Industry Info

When it comes to hiring a carpet or upholstery cleaning company, it’s a good idea to look beyond cost.

You’ve probably seen ads in newspapers and weekly circulars that promise professional carpet cleaning services for ridiculously low rates. “There’s a lot of competition in this industry, so some companies try to get jobs by undercutting price,” explains Rodrigo Bejar, owner of Heavenly Touch in San Jose. “But there’s a standard price for these types of services, so if you see a price that’s too good to be true, it probably is.”

Mr. Bejar says some companies advertise whole house carpet cleaning for $79, which is nearly impossible. How are they able to offer such cut-rate services? “Either they’re not insured or bonded, they’re not using any chemicals, they’re not steam cleaning, or they’re finding a way to charge a higher price at the end of the job. If you think about it, $79 will barely pay for gas and cleaning chemicals, let alone two or more hours of labor. Those companies are most likely upselling their customers—they’ll add fees for every little thing and you’ll end up paying the same price that reputable companies charge, if not more.”

Mr. Bejar says the damage often isn’t limited to paying more for substandard carpet cleaning services. “Cheap companies may also use poor equipment that ruins your carpet or destroys the pad underneath. If that happens, you’ll have to replace your entire carpet, which can run you thousands of dollars.”

So, what should you do to protect yourself from carpet cleaning scams? Mr. Bejar and other experts recommend shopping smart and looking for good value instead of low price. Don’t bother with companies that advertise rates that seem too good to be true. Instead, make your decision among licensed, insured, bonded companies that have reputations for taking care of their customers. Compare bids and look for detailed estimates that outline all of the details of your job, including services, rooms, square footage, and cleaning chemicals and processes. Ask if stains or other problems will cause the price to go up and find out if there will be any extra charges for your job. Then ask the company to explain those charges before work begins or as soon as you notice them, not at the end of the job.

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Frequently Asked Questions

Q: How long does a typical job take to complete?
A: Carpet, tile and upholstery cleaning takes one to two hours to complete. We try to keep it within that time limit, but if the job is really big, we’ll let you know beforehand.

Q: What type of dry time should I expect?
A: Typically, tile will be dry within one to two hours, carpet will be dry within five to eight hours, and upholstery will be dry within one to two hours.

Q: Why is your carpet drying time so much shorter than that of other companies?
A: It’s because of the state-of-the-art equipment we use. All of our machines are updated, which makes dry time a lot faster.

Q: Can I walk on my carpet or tile while it’s drying?
A: It’s OK to walk on the carpet or tile as long as your feet are clean. We generally recommend not walking on tile for one to two hours in case it needs to be sealed, but it’s pretty much ready to walk on when we’re done.

Q: How far out do I need to book an appointment?
A: That depends on the season. In winter, we book three to four days in advance, but in summer, it’s usually seven to 10 days. Sometimes our morning appointments are booked two or three weeks in advance because people usually want early appointments.

Q: Do you offer weekend appointments?
A: We offer Saturday hours by appointment only. That’s a very popular time for commercial cleaning, since most companies are closed on Saturdays. We like to start commercial jobs on Saturday in case we’re not able to finish and need to take care of the rest on Sunday.

Q: Can I trust you to be on time for my appointment?
A: Yes. We’re on time 90 percent of the time and we always give you a heads up when we’re coming. Even if we’re running five minutes late, we’ll let you know so you’re not waiting around.

Q: Do you use Green products?
A: Yes. A lot of the products we use are biodegradable and leave behind no chemical residue. They won’t cause any harm to you, your kids or your pets.

Q: What should I do if my pet has an accident or there’s a stain on my carpet?
A: It depends on when your carpet cleaning appointment is. If your appointment is in the next couple of days, just leave it alone. If your appointment is a week away, soak a terrycloth towel in warm water and dab the spot. Don’t spray any chemicals on the area—you could accidentally set the stain.

Q: How should I maintain my carpet between professional cleanings?
A: We recommend vacuuming your carpet once a week. If you let it go for longer, the dirt gets ground in and your carpet will get dirtier faster. If you have minor stains, get an environmentally-friendly enzyme cleaner, spray it on a towel with a bit of warm water and dab the spots. When the stain is gone, vacuum the area. With tile, stone, travertine, marble, limestone or engineered wood, you can use environmentally-friendly cleaners. Don’t use cleaning products with harsh chemicals—they can break down floor sealants in just one or two cleanings.

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SELECTED PHOTOS FROM Heavenly Touch

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Rodrigo Bejar

Expert CONTRIBUTOR PROFILE
  • Rodrigo Bejar is co-owner of Heavenly Touch, a Diamond Certified company since 2003. He can be reached at (408) 782-4978 or by email.

Rodrigo Bejar: An Exceptional Touch

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Rodrigo Bejar never planned to go into the carpet cleaning trade, but when an unexpected need arose at his family’s business, what started as a temporary fill-in led to a permanent profession. “My dad and brother-in-law started Heavenly Touch in 1995,” he recounts. “In 2004, while I was attending college, my brother-in-law was in a motorcycle accident. Besides being a family emergency, it left an immediate need for someone to cover his absence at the business. So, he went into the hospital on Sunday and I started on Monday.”

Having little prior experience in the industry, Rodrigo says the transition was intimidating, to say the least. “I had helped my brother-in-law here and there in the past, but it wasn’t anything that could prepare me for cleaning four or five houses a day.” As time went on, however, he started to get the hang of things and eventually found himself enjoying the work. When his brother-in-law made a full recovery and returned to work six months later, Rodrigo had already made up his mind to stay.

Today, as co-owner of Heavenly Touch, Rodrigo says he has no regrets about his decision to become a carpet cleaning professional. “It wasn’t something I was aiming for, but I like it! I particularly enjoy the face-to-face interaction I get with our clients. We have a very loyal customer base, so I see a lot of familiar faces, which makes my job all the more rewarding.”

Born in Santiago, Chile, Rodrigo came to the United States with his parents at the age of three and has lived in San Jose ever since. Today, he says he appreciates the harmony between his profession and the local weather conditions. “In this industry, nice weather is a big plus. Not only do we get more business, but warmer temperatures actually help dry carpets quicker, which is always a good thing.”

Outside of work, Rodrigo likes to keep himself physically active, whether by snowboarding at Lake Tahoe or working out at the gym. “I like to stay in shape because the better shape I’m in, the better I feel,” he says. “I do a lot of running and weightlifting, and in the winter, I do a lot of snowboarding, which is also good exercise. Since our business tends to slow down in the winter, it gives me plenty of opportunities to get up to Tahoe and hit the slopes.”

In regard to his career, Rodrigo espouses the importance of straightforward honesty. “Unlike carpet cleaning companies that make outrageous promises, we’re honest about what’s going to come out of our customers’ carpets. I never tell a customer I’m going to make their carpets look like new again, because it’s just not reality. Not only does this establish realistic expectations, but if I happen to achieve a better result than anticipated, it makes the customer even happier.”

When asked the first thing he’d do if he could retire tomorrow, Rodrigo says he’d take his love of snowboarding to a new setting. “I would probably take a trip to the Swiss Alps and go snowboarding for the winter. That would be a dream come true.”

Ask Me Anything!

Q: What’s the most death-defying feat you’ve ever attempted?
A: Taking a 40-foot jump while snowboarding.

Q: What’s your favorite local restaurant?
A: High Five Pizza Company in San Jose.

Q: If you were a professional athlete, what number would you wear on your jersey?
A: 45, which was my high school basketball number.

Q: What’s your favorite snack?
Oreos.

Q: What was your favorite toy as a child?
A: My basketball hoop.

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Expert articles
  • Correct Techniques for Removing a Carpet Stain

    SAN JOSE — If you find a stain on your carpet, your first inclination might be to apply a stain removal product. However, when attempting to remove a carpet stain, it’s more important to use the correct technique—if you don’t, you may wind up doing more harm than good. Here are a few important guidelines:

    Don’t apply the cleaning product directly to the carpet. This can result in discoloration. Instead, apply the cleaning product to a moist, warm towel.

    Don’t overdo it. A common problem that people make when cleaning a stain is over saturating the area, either by using too much product or reapplying too many times. This can actually cause the stain to flare up rather than disappear, and it can also result in a reoccurring stain or even damage the carpet padding. In most cases, two or three squirts of a cleaning product are sufficient.

    Blot, don’t rub. Whereas rubbing can actually spread a stain and cause it to become more deeply embedded, putting mild pressure on the spot will allow your towel to absorb the stain.

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Expert video tip
  • Video: Do It Yourself Carpet Care

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: When a spill occurs on your home’s carpet, you can often prevent a stain by using basic household materials. Today, we’re in San Jose with Diamond Certified Expert Contributor Rodrigo Bejar of Heavenly Touch, to learn a simple spot cleaning method.

    Diamond Certified Expert Contributor, Rodrigo Bejar: So, I’m going to show you an effective way of spot cleaning your carpets between carpet cleans using mild soap, common soap, rather than any expensive chemical you find at the store.

    So, I’m going to put a little bit on a presoaked towel that I soaked with warm water. I’m going to go over to the stain here and rather than rubbing, I’m just going to dab, kind of let the towel absorb most of the stain and not saturate our stain with any strong enzyme or anything like that we can’t rinse out later.

    So, we’re dabbing, flip the towel around a little bit, dab a little more and you see slowly the stain just disappearing. Use the clean part of the towel here, and that should be about it.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Heavenly Touch WEBSITE AND EXTERNAL FEED
  • Heavenly Touch SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Heavenly Touch
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 199 VERIFIED CUSTOMERS i
Heavenly Touch : Average 9.5 out of 10 based on 199 unique customer surveys of customer satisfaction.

Brenda

VERIFIED Heavenly Touch CUSTOMER

1 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been very satisfied with them. We have tried other cleaning companies but he is the only one that we've used more than once.

I liked that the employees were friendly and did a good job.

Cheryl D.

VERIFIED Heavenly Touch CUSTOMER

2 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're extremely reliable and they do a great job. They're the best.

I like the personal service, by far. I've used them for over twenty years and they've done my house and my rental. They have come running every time I have an accident. Any time I need any carpet care they are just Johnny-on-the-spot, and they can handle anything.

Debbie L.

VERIFIED Heavenly Touch CUSTOMER

3 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

I like their responsiveness. They do a great job and they're quick with their work. I've used them about ten times.

Joseph A.

VERIFIED Heavenly Touch CUSTOMER

4 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job.

The guys that came out were very friendly, and they had great personalities.

Katherine B.

VERIFIED Heavenly Touch CUSTOMER

5 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very good job, and I have used them for four or five years now. They respond quickly, they are personable, and they make sure everything is done well. They also clean up very well.

I like that they are a young company, and they are building a business.

Marilynn D.

VERIFIED Heavenly Touch CUSTOMER

6 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred many people to them. They do a great job.

They are just easy to work with, very nice, and the pricing is fair.

Sandra I.

VERIFIED Heavenly Touch CUSTOMER

7 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

We love Heavenly Touch. they are careful and professional. They're reasonably priced and they're really good at getting stains out of the carpet.

I like how responsive they are. We can call them and they'll come out the next day. They answer the phone and they're incredibly responsible. They're just really good at customer care. They are so good, and we've been using them for so long. We've been so happy.

Marta J.

VERIFIED Heavenly Touch CUSTOMER

8 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them every six months for four years now. I have also recommended them to others.

They get the carpet perfectly clean, and they are very fast and professional.

Ruth K.

VERIFIED Heavenly Touch CUSTOMER

9 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the only ones I use for my home and for my rental. I have used them for years and years. They are just the best. They go out of their way to please you.

They are very personable, and they aim to please.

Jeff L.

VERIFIED Heavenly Touch CUSTOMER

10 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a really good service.

They were on time, and they cared about the job they did.

Sandra M.

VERIFIED Heavenly Touch CUSTOMER

11 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest, did a good job, and were men of their word.

Integrity

Louis M.

VERIFIED Heavenly Touch CUSTOMER

12 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied and I would recommend them to anyone.

Actually nothing really, they explained what they were going to do, we left, and it was done quite quickly.

Moti M.

VERIFIED Heavenly Touch CUSTOMER

13 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best.

Nothing stands out, just who they are.

Kristina M.

VERIFIED Heavenly Touch CUSTOMER

14 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. They're professional, quick and do a good job.

They're very easy to work with.

Eileen P.

VERIFIED Heavenly Touch CUSTOMER

15 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough, dependable, and do a very good job. I can call and get an appointment when I need one. I have used them for many years.

I'm a real estate broker, and I consider them on my team.

Tim R.

VERIFIED Heavenly Touch CUSTOMER

16 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them for over ten years in my home and business. They do a great job.

They are really great guys with wonderful personalities. They work hard, do a great job and I really trust them.

Art R.

VERIFIED Heavenly Touch CUSTOMER

17 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are experienced and reliable. We have used them for many years.

I would say their attention to detail and reliability stands out for me.

Shashank S.

VERIFIED Heavenly Touch CUSTOMER

18 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was an excellent experience for me. They did a great job.

I was very satisfied.

Dan S.

VERIFIED Heavenly Touch CUSTOMER

19 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them.

I like the fact that I can talk to them about any additional services I may need to have done, and they take care of it.

Neha V.

VERIFIED Heavenly Touch CUSTOMER

20 of 199

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with them. I would definitely recommend them. I like their friendly people that come.

The carpet cleaning is always done very well. On top of that, they are super friendly. They teach me how to keep it clean. They move the furniture and are more than willing to do that. I love their work. So far, I've been happy with them.

Read All 199 Survey Responses at Ratings View