Diamond Certified Company Report

Hansen Landscape Contractor

Diamond Certified Company Report

Hansen Landscape Contractor

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 295 VERIFIED CUSTOMERS i

Adrian A.

VERIFIED Hansen Landscape Contractor CUSTOMER

1 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work in a timely manner.

They tell you when they're going to be there and in what time frame. They do what they say they're going to do. They come back if there are any problems and they fix them. They have good follow up.

Alan J.

VERIFIED Hansen Landscape Contractor CUSTOMER

2 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very professional, and the technician’s did what they said they would in the amount of time we needed. We have continued hiring them for maintenance, and they’ve kept the yard healthy, even replacing a few things.

I felt really secure about their work, and the design looked exactly like it was supposed to.

Charlie W.

VERIFIED Hansen Landscape Contractor CUSTOMER

3 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable and accommodating. We had to change the scope of our project, and it was not a problem for them. They kept us informed about when they were coming and going and what they were doing. As a result, we also signed up for their maintenance program. We’ve been very happy with their work.

It was very helpful to be able to go to their showroom to see the different materials installed. They spent time with us looking at the different choices, so we could get a good idea of what the choices would look like in our yard. The final product was great.

Read All 295 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Steve Hansen, Owner

Hansen Landscape Contractor provides landscape installation, design and consultation services (with a specialty in water-wise designs) for residential clients in the Greater Bay Area. Its team of landscape construction professionals are trained to handle both minor and major projects, from gardening to installing drainage and grading systems. The company also works on sprinkler and lighting systems, handles concrete work (including stamped concrete), builds ponds and waterfalls, prepares soil, and offers general landscape management and maintenance.

Owner Steve Hansen has a lifelong affinity for creating unique outdoor environments, and he says he always strives to implement fresh, creative ideas that result in landscaping projects that perfectly suit his customers’ needs, lifestyles and budgets. “I believe a yard should be an extension of a home and the lives of its occupants. It should provide an oasis for family and friends to relax and enjoy quality time together.”

Hansen Landscape Contractor has a half-acre outdoor landscape showyard in Castro Valley that displays water-wise entertainment areas, masonry, and deck and hardscape options that include synthetic turf. “Our customers can touch and see everything we offer,” says Mr. Hansen. “We’ll walk them through our process and help them solidify their project ideas to create truly customized landscapes.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Hansen Landscape Contractor

COMPANY CONTACT
Service AREA

The East Bay
Tri-Valley Areas

SERVICES PERFORMED

Water-Wise Landscape Consultation & Design
Landscape Installation

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Hansen Landscape Contractor

Company Profile

Hansen Landscape Contractor provides landscape installation, design and consultation services (with a specialty in water-wise designs) for residential clients in the Greater Bay Area. Its team of landscape construction professionals are trained to handle both minor and major projects, from gardening to installing drainage and grading systems. The company also works on sprinkler and lighting systems, handles concrete work (including stamped concrete), builds ponds and waterfalls, prepares soil, and offers general landscape management and maintenance.

Owner Steve Hansen has a lifelong affinity for creating unique outdoor environments, and he says he always strives to implement fresh, creative ideas that result in landscaping projects that perfectly suit his customers’ needs, lifestyles and budgets. “I believe a yard should be an extension of a home and the lives of its occupants. It should provide an oasis for family and friends to relax and enjoy quality time together.”

Hansen Landscape Contractor has a half-acre outdoor landscape showyard in Castro Valley that displays water-wise entertainment areas, masonry, and deck and hardscape options that include synthetic turf. “Our customers can touch and see everything we offer,” says Mr. Hansen. “We’ll walk them through our process and help them solidify their project ideas to create truly customized landscapes.”

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Company Philosophy

“We pride ourselves on providing consistent customer satisfaction—we deliver on our promises and stand behind our work 100 percent. Our integrity, attention to detail and dedication to customer care have rightly earned us a reputation as ‘the ones you can recommend.’”

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Comparative Summary

Few landscape contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 30 years of industry experience, but that’s exactly the case for Hansen Landscape Contractor. The skills needed to be a top-quality landscape designer and installer are diverse, and it takes decades to master them all, from drainage and irrigation systems to soil preparation, plants and water features. “We’ve been around long enough that we’ve surpassed the learning curve that most landscaping companies experience,” explains owner Steve Hansen. “Our familiarity with the industry gives us a distinct advantage.”

Hansen Landscape Contractor has been designing and installing landscapes for Bay Area homes and businesses since 1978. The family-owned and operated company’s work includes grading and drainage, sprinkler and irrigation systems, lighting, concrete work (including stamped concrete), ponds and waterfalls, decks and patio covers, soil preparation, planting, gardening and follow-up care. “We also do full-scale renovation projects where we come in, tear everything out and remake the landscape,” adds Mr. Hansen.

Unlike landscape contractors that rely solely on positive word-of-mouth to prove their landscaping capabilities, Hansen Landscape Contractor showcases much of its work at a half-acre outdoor showyard in Castro Valley, where customers can view different types of patios and decks, walkways, water features, arbors, barbeque areas, and timber and concrete materials. “It’s one-of-a-kind in the Bay Area,” says Mr. Hansen. “I don’t believe any other company has such a facility. Our customers can see our design style firsthand and get a sense for who we truly are.”

To further differentiate itself from its competition, Hansen Landscape Contractor maintains a staff comprised of landscaping professionals with specific industry expertise–a comprehensive approach that allows the company to specialize in different aspects of its clients’ projects. “We’re small enough to provide personalized service, but we’re also large enough to employ technicians who specialize in design, hardscaping, softscaping, water features and more,” says Mr. Hansen. “Because of our wide ranging expertise, we’re able to deliver on our promises and stand behind all our work.”

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Industry Info

When taking on a landscaping project, it’s essential to synchronize design and installation. Landscaping can be divided into three broad categories: design, installation and maintenance. If your project requires all three, it’s best to choose a company that can handle everything under one roof instead of a solo designer that has to use subcontractors. “That way, the installation work is in line with the spirit of the design, and the plan can be tweaked to meet the realities on the ground without incurring additional design costs,” explains Steve Hansen, owner of Hansen Landscape Contractor in Castro Valley.

Mr. Hansen says it’s also important to get two separate price quotes, one for the design work and one for the installation and ground work. “A good designer can give you a rough idea of the total cost very early on, but no one can provide a firm quote on the actual installation costs until the design is complete.” Mr. Hansen suggests dividing the project into phases if cost becomes an issue. “The great thing about landscaping is you can usually break the project into pieces and execute it over time. It’s not like building a house, where everything basically has to be done at once.”

When it comes to creating a written contract for your landscaping project, make sure you clearly state your expectations and leave no room for confusion. Your final contract should include the following:

• Detailed plans and a description of all work to be done by the contractor, including provisions for who will clear debris from the site
• Type and quality of materials to be used
• Total cost of work to be completed
• A detailed payment schedule
• A retention clause, which requires a certain percentage of the total cost (usually 10 percent) to be held back until satisfactory completion
• A schedule of approximate dates when work is to start and be completed
• A completion clause penalty, which protects you if the contractor doesn’t meet the start and stop dates
• A close-out clause, which shows how the contract may be terminated if things don’t work out between you and the contractor
• Property lien provisions, which make the contractor responsible for obtaining lien releases from subcontractors and suppliers so you don’t end up with liens against your property or have to pay for things twice

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Frequently Asked Questions

Q: Do you work on small projects?

A: Yes. We don’t have a minimum project size. We’re happy to do something as straightforward as installing a new lawn, sprinkler system or tree.

Q: Do you use subcontractors?

A: Ninety percent of our work is done by our own employees. We do subcontract for certain specialty tasks like concrete work, but all our subcontractors are licensed, bonded and insured. We’ve worked with them for years, so we know they’ll provide our customers with high-quality products and services.

Q: Do you provide landscaping plans that are required by homeowners’ associations (HOAs)?

A: Yes. We’ve worked with many different HOAs over the years, and providing plans for their approval is a standard part of our job.

Q: How long does it take you to install a landscape?

A: That varies with the scope of the job, but most of our landscape installation projects take between three and eight weeks to complete.

Q: Do you offer free estimates?

A: Yes. We’re happy to educate our customers about project costs so they can establish realistic budgets. We do, however, have to charge for the design work itself.

Q: Do you provide maintenance and after-care for your projects?

A: Yes. We have a separate division called My Gardener that provides routine gardening and maintenance services.

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Diamond Certified RATINGS ON Hansen Landscape Contractor
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 295 VERIFIED CUSTOMERS i
Hansen Landscape Contractor : Average 9.1 out of 10 based on 295 unique customer surveys of customer satisfaction.

Adrian A.

VERIFIED Hansen Landscape Contractor CUSTOMER

1 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work in a timely manner.

They tell you when they're going to be there and in what time frame. They do what they say they're going to do. They come back if there are any problems and they fix them. They have good follow up.

Alan J.

VERIFIED Hansen Landscape Contractor CUSTOMER

2 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very professional, and the technician’s did what they said they would in the amount of time we needed. We have continued hiring them for maintenance, and they’ve kept the yard healthy, even replacing a few things.

I felt really secure about their work, and the design looked exactly like it was supposed to.

Charlie W.

VERIFIED Hansen Landscape Contractor CUSTOMER

3 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable and accommodating. We had to change the scope of our project, and it was not a problem for them. They kept us informed about when they were coming and going and what they were doing. As a result, we also signed up for their maintenance program. We’ve been very happy with their work.

It was very helpful to be able to go to their showroom to see the different materials installed. They spent time with us looking at the different choices, so we could get a good idea of what the choices would look like in our yard. The final product was great.

Georgia B.

VERIFIED Hansen Landscape Contractor CUSTOMER

4 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

One-stop shopping, they do everything from design, lighting, drip systems, pots, and getting the plants. Their attention to detail is wonderful. They were neat and cleaned up after themselves. They were speedy and arrived on time. The supervisor was fabulous. If I changed my mind about something, he went with it. He was terrific.

Accessibility, if I had a question, they responded quickly.

John B.

VERIFIED Hansen Landscape Contractor CUSTOMER

5 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality work at decent price

We had a number of technical issues, and they did it really easily.

Liz B.

VERIFIED Hansen Landscape Contractor CUSTOMER

6 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, great job, and the people are extremely nice and helpful.

The planning, as I trusted them to do what I told them to do, and they did a very fine job.

Janice F.

VERIFIED Hansen Landscape Contractor CUSTOMER

7 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are upfront with what they are going to do and what the costs are. They are professional, they have enough people to do the job, and they are just wonderful. A number of years ago, we called them with questions, and they came out, answered all of our questions, and consulted us, but we didn't follow through at the time. When we decided we needed a landscape contractor, we contacted them, because of how wonderful they were back then.

They handled a pesky neighbor very nicely.

Janet J.

VERIFIED Hansen Landscape Contractor CUSTOMER

8 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very conscientious, did good work in a timely manner, and I'm am really satisfied.

We had to have a paver-driveway replaced. They removed each paver and stacked them up. We numbered them and then put them back exactly how they were before, without having to cut not one.
They all went right back into place.

Debbie L.

VERIFIED Hansen Landscape Contractor CUSTOMER

9 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and professional.

They are very reliable and professional.

Kevin M.

VERIFIED Hansen Landscape Contractor CUSTOMER

10 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have the most beautiful yard due to their craftsmanship. We didn't have a clue of what we wanted. They provided the information, and we went with it. We are 100% happy.

They are professional and quick in delivery. They came in and got it done quickly, which is another wonderful aspect of their work. It has been a few years, and we love it just as much today.

Madeleine N.

VERIFIED Hansen Landscape Contractor CUSTOMER

11 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. I had input on what I wanted, and they listened. They were efficient, started when they said they would, and ended within a sufficient amount of time.

The way my backyard looks, the design

Ebony O.

VERIFIED Hansen Landscape Contractor CUSTOMER

12 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work, have great communication, and good service all the way around. Their prices are a little bit higher than others, but the outcome is so good that it is worth it.

Customer Service

Steve P.

VERIFIED Hansen Landscape Contractor CUSTOMER

13 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality and Professional

Just that they are on time and do what they say they're going to do

Alan P.

VERIFIED Hansen Landscape Contractor CUSTOMER

14 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They looked at options, reviewed them, and provided professional opinions.

It was hard to tell that work had been done afterwards. They put everything back perfectly in place, so you couldn't even tell.

Kathy S.

VERIFIED Hansen Landscape Contractor CUSTOMER

15 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very satisfied. He does excellent work but a little pricey.

He was prompt and communicated what we wanted done. The work was great.

Cynthia R.

VERIFIED Hansen Landscape Contractor CUSTOMER

16 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them several times to friends and actually other landscapers looking for employment.

They have great work skills and are proficient in all aspects of landscape.

Rick W.

VERIFIED Hansen Landscape Contractor CUSTOMER

17 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

We used them for the design and the construction and it was completely redone. Their design was very creative and the materials they used really expanded the living space.

The workers were great and the workers cleaned up everyday.

Peggy K.

VERIFIED Hansen Landscape Contractor CUSTOMER

18 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and the workers are all so nice. I was also so pleased that they cleaned up everyday when they were done working.

They are very approachable and want to please. They provide a lot of follow-through.

Bruce H.

VERIFIED Hansen Landscape Contractor CUSTOMER

19 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They may be expensive, but it is worth every dime.

You can talk to them and they will give you an answer. If they don't have the answer, they will get the information and get it to you immediately.

Kim L.

VERIFIED Hansen Landscape Contractor CUSTOMER

20 of 295

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are punctual and creative.

They have a clean crew.

Read All 295 Survey Responses at Ratings View