Diamond Certified Company Report

Gutter Pros

Diamond Certified Company Report

Gutter Pros

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 366 VERIFIED CUSTOMERS i

Judith C.

VERIFIED Gutter Pros CUSTOMER

1 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. They always discussed everything with me and listened to what I had to say.

The workers were very efficient and courteous.

Marilyn G.

VERIFIED Gutter Pros CUSTOMER

2 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were nice, professional, clean, and quick. They got the job done.

They were very flexible with my schedule, and had no problem with rescheduling. I am selling my house, and I'm going to make sure the new owners have the name of Gutter Pros for future reference.

Bonnie K.

VERIFIED Gutter Pros CUSTOMER

3 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient, knowledgeable, and they did what they promised to do. The price was reasonable.

The owner made me feel at ease. He was very knowledgeable, and the crew was on time and very efficient.

Read All 366 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Gutter Pros installs seamless rain gutter systems for residential customers and contractors in Santa Clara County. The company carries a wide variety of copper, steel and aluminum gutter products, and it also provides maintenance services for existing gutters, including cleaning, screening and general repairs.

Owner Omar Calderon began working for Gutter Pros in 1998 and acquired the company in 2006. Since taking over operations, Mr. Calderon says he has dedicated himself to establishing a diverse base of loyal, satisfied customers and maintaining the company’s long-standing reputation for quality, service, and affordability.

Gutter Pros’ installation crew members have each been with the company for 10 years or more. To ensure customers’ exact needs and specifications are met, Mr. Calderon involves himself with every installation. The company offers a five-year warranty on installations and manufacturers’ warranties on materials.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Gutter Pros

COMPANY CONTACT
Service AREA

The Greater Bay Area
Santa Clara County

SERVICES PERFORMED

Seamless Rain Gutter Installation
Residential Customers
Contractors
Screening - Gutter Protection
Maintenance - Gutter Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Gutter Pros

Two Gutter Pros technicians work on a client’s gutter project.

Company Profile

Gutter Pros installs seamless rain gutter systems for residential customers and contractors in Santa Clara County. The company carries a wide variety of copper, steel and aluminum gutter products, and it also provides maintenance services for existing gutters, including cleaning, screening and general repairs.

Owner Omar Calderon began working for Gutter Pros in 1998 and acquired the company in 2006. Since taking over operations, Mr. Calderon says he has dedicated himself to establishing a diverse base of loyal, satisfied customers and maintaining the company’s long-standing reputation for quality, service, and affordability.

Gutter Pros’ installation crew members have each been with the company for 10 years or more. To ensure customers’ exact needs and specifications are met, Mr. Calderon involves himself with every installation. The company offers a five-year warranty on installations and manufacturers’ warranties on materials.

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Company Philosophy

“We believe in adhering to an upfront business approach during all phases of a project, from initial phone conversations to finishing touches. We do every job like we're working on our own homes, and our customers receive a personal guarantee that everything will be completed to their satisfaction. We strive to ensure our customers have positive, problem-free experiences and are delighted with the results.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for gutter companies that have earned the prestigious Diamond Certified award. For Gutter Pros, achieving and maintaining high levels of customer satisfaction is entirely dependent on matching the quality of its customer service to the quality of its actual work. “We approach every project like we’re working on our own homes–with courteousness, respect and attention to detail,” says owner Omar Calderon. “When we leave a jobsite, we want the customer to know we’ve done everything in our power to provide the best possible experience.”

Gutter Pros has been installing seamless rain gutter systems for residential customers and contractors throughout Santa Clara County since 1993. The company carries a wide variety of copper, aluminum and steel gutter products, and it also provides maintenance services for existing gutters, including screening, cleaning and general repairs.

Unlike gutter companies that strive to reduce their operating costs by hiring inexperienced installers who have a limited amount of training, Gutter Pros maintains a staff of highly trained professionals who have been with the company for more than 10 years. “Our installers have been trained from day one to ensure the quality of every project, and our customers recognize and appreciate that,” says Mr. Calderon. “We have a good sense of teamwork, and that allows us to emphasize customer service in everything we do.”

To further differentiate itself from its competition, Gutter Pros provides its clients with comprehensive follow-up services that are designed to ensure they remain satisfied with both its products and workmanship. “Following up after the job is complete tells the client we’re truly interested in quality, and that translates into positive feedback and referrals,” says Mr. Calderon. “When our customers see how great our team works together and tell us how happy they are, it makes us realize that we’re doing the right thing.”

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Industry Info

If you want to install new gutters on your home, consider the benefits of a seamless gutter system. Seamless gutters have become increasingly popular with homeowners in recent years, mostly because they can be customized to fit any roof line and are specifically designed to prevent leaks. “Gutters that have seams and joints expand and contract with changes in the weather, which can create leaks that cause a lot of damage,” explains Omar Calderon, owner of Gutter Pros in San Jose. “Also, they only come in sections of 30 feet or less, so if your house has a section that exceeds 30 feet—and most do—that can be a problem. With seamless gutters, a contractor can actually fabricate extra pieces on the spot that fit without any joints.”

Another advantage of seamless gutter systems is their ability to reduce noise created by storms. “When you hear a dripping noise from your downspouts, it’s usually because they’re the old, square-style models,” says Mr. Calderon. “Seamless gutters have round downspouts that are angled to provide a smoother flow, which creates less noise. They’re also sloped, so debris travels through them better and is less likely to get stuck, which makes maintenance much faster and easier.”

If longevity is an important characteristic you look for in a gutter system, Mr. Calderon recommends aluminum, but he warns that even though aluminum lasts the longest, it can also be easily damaged because it’s so thin. “Aluminum doesn’t deteriorate, so it will last a lifetime, but you’re probably going to have to replace a section or two due to physical damage,” he says. “If you want a system with more strength, I recommend stainless steel gutters. The products being made today are designed to last up to 40 years, whereas old galvanized steel gutters would only last 25.”

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Frequently Asked Questions

Q: How soon can you come to my house and provide an estimate?

A: Generally, we can be at your house within 48 hours of your initial call.

Q: What information can I expect from your proposal?

A: We’ll provide you with a comprehensive proposal package that contains linear footage and downspout details, warranty information, a color chart, all our license and insurance information, and pricing and scheduling details.

Q: What kind of gutters do you install?

A: We install all kinds of gutters, but we specialize in seamless extruded gutters made out of aluminum, steel and copper. All those gutters are available in a variety of colors.

Q: How long will it take to install my gutters?

A: We can complete most installations in one day, but some larger homes take two days. We’ve had some projects take a week to finish, but that’s rare.

Q: How soon can you schedule my installation?

A: We’re usually able to accommodate a new installation within one week, but sometimes it takes two weeks.

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SELECTED PHOTOS FROM Gutter Pros

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Diamond Certified RATINGS ON Gutter Pros
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 366 VERIFIED CUSTOMERS i
Gutter Pros : Average 9.5 out of 10 based on 366 unique customer surveys of customer satisfaction.

Judith C.

VERIFIED Gutter Pros CUSTOMER

1 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. They always discussed everything with me and listened to what I had to say.

The workers were very efficient and courteous.

Marilyn G.

VERIFIED Gutter Pros CUSTOMER

2 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were nice, professional, clean, and quick. They got the job done.

They were very flexible with my schedule, and had no problem with rescheduling. I am selling my house, and I'm going to make sure the new owners have the name of Gutter Pros for future reference.

Bonnie K.

VERIFIED Gutter Pros CUSTOMER

3 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient, knowledgeable, and they did what they promised to do. The price was reasonable.

The owner made me feel at ease. He was very knowledgeable, and the crew was on time and very efficient.

Debbie B.

VERIFIED Gutter Pros CUSTOMER

4 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and extremely easy to use.

The product actually was the best quality I could find.

Jeff B.

VERIFIED Gutter Pros CUSTOMER

5 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would use them again.

They were really professional and got the job done.

Mike B.

VERIFIED Gutter Pros CUSTOMER

6 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

Make sure you know the types of materials they will be using to secure the gutters, if you don't specifically request the better screws and what not, you may or may not get them. Hands down, they did a great job.

They were very quick, gave me updates, cleaned up afterwards, and were really professional.

Janis C.

VERIFIED Gutter Pros CUSTOMER

7 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said. Everything works how it is supposed to, and they were pretty friendly.

Everything functions.

Christine C.

VERIFIED Gutter Pros CUSTOMER

8 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess I would say to use them. They do a great job and follow through with what is agreed upon.

They were very professional.

Jackie D.

VERIFIED Gutter Pros CUSTOMER

9 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job. That's all I would really say.

They were very reliable with their work and schedule.

Pat E.

VERIFIED Gutter Pros CUSTOMER

10 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, use them or call them. Get them involved. They have great ideas, great products, and do great work.

They were timely even with the quote.

Lee G.

VERIFIED Gutter Pros CUSTOMER

11 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I figure, since I was referred to their services from a friend who had a good experience, I would feel comfortable referring them to another friend. They do good work.

They did an overall great job.

Tom G.

VERIFIED Gutter Pros CUSTOMER

12 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional. When I first called, they walked me through a series of questions before sending someone out. The guy who came out gave me a better idea of what was possible after doing measurements. I got the bid within like two days. They scheduled to work after about a week. All in all, things were finished in about 2 to 3 weeks. I told them this was a little longer than normal given the type of gutters that had to be made.

It was easy to work with them, no hassle at all.

Howard K.

VERIFIED Gutter Pros CUSTOMER

13 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the work was fine. I have recommended them in the past.

There are so many options with doing gutters with them. You can piece together something that fits what you want.

Carol M.

VERIFIED Gutter Pros CUSTOMER

14 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a great job. They were very professional, straightforward about everything, and got the work done pretty quickly.

They seemed very efficient.

Jason P.

VERIFIED Gutter Pros CUSTOMER

15 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job.

They were very timely with everything.

Bob R.

VERIFIED Gutter Pros CUSTOMER

16 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They knew their business, they gave all options that were available, like downspouts and what not.

Just the completed work, when they were done, it was what we expected.

Paul S.

VERIFIED Gutter Pros CUSTOMER

17 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work hard, great craftsmen, and get the work done.

They got straight to it.

Jennie S.

VERIFIED Gutter Pros CUSTOMER

18 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, they have great options, great prices, they do good work, and I would say, at least worth considering them.

The options and different selections they had

Andrea T.

VERIFIED Gutter Pros CUSTOMER

19 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommended them to a couple people. I would recommend them.

I think the work they did was really professional.

B.A.E.

VERIFIED Gutter Pros CUSTOMER

20 of 366

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very quick, friendly, straight to business, and affordable.

They were very professional.

Read All 366 Survey Responses at Ratings View