Diamond Certified Company Report

Gruber Painting

Diamond Certified Company Report

Gruber Painting

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Sean A.

VERIFIED Gruber Painting CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. Joel is a great painter. His guys are also really good.

They were on time and within budget.

Alice L.

VERIFIED Gruber Painting CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a really good price and the quality of the paint job was worth it.

The price

Mac T.

VERIFIED Gruber Painting CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were way better than I expected, clean edges, clean lines, the prep was done correctly so the paint won't peel or crack in a couple years. They did a great job.

Finished project

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Joel Gruber, Owner

Gruber Painting provides a complete range of interior and exterior painting services for residential and commercial clients in San Mateo and Santa Clara Counties. The company has the training and equipment to paint all types of surfaces (including cabinetry), and it backs all its work with a comprehensive five-year warranty.

Owner Joel Gruber says Gruber Painting’s dedication to customer satisfaction has been a key factor in its success. “We genuinely care about the outcome of every painting project, so we take extra steps to ensure the quality of our work. Ultimately, we want our customers to have great experiences and feel like they got the best possible value for their money.”

Gruber Painting emphasizes clear communication throughout every phase of the painting process, which Mr. Gruber says is important for ensuring first-rate results. “We check in with our clients constantly during their jobs to make sure everything is going smoothly. We understand that home improvement projects can be stressful, so we make sure our customers are well-informed and treat them and their properties with the utmost respect.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Gruber Painting

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County

SERVICES PERFORMED

Interior and Exterior Painting
Cabinetry Painting

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Gruber Painting

Gruber Painting completed this exterior residence in Mountain View.

Company Profile

Gruber Painting provides a complete range of interior and exterior painting services for residential and commercial clients in San Mateo and Santa Clara Counties. The company has the training and equipment to paint all types of surfaces (including cabinetry), and it backs all its work with a comprehensive five-year warranty.

Owner Joel Gruber says Gruber Painting’s dedication to customer satisfaction has been a key factor in its success. “We genuinely care about the outcome of every painting project, so we take extra steps to ensure the quality of our work. Ultimately, we want our customers to have great experiences and feel like they got the best possible value for their money.”

Gruber Painting emphasizes clear communication throughout every phase of the painting process, which Mr. Gruber says is important for ensuring first-rate results. “We check in with our clients constantly during their jobs to make sure everything is going smoothly. We understand that home improvement projects can be stressful, so we make sure our customers are well-informed and treat them and their properties with the utmost respect.”

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Company Philosophy

“We strive for quality, cleanliness and customer satisfaction in everything that we do. Our goal is to build a positive, long-term relationship with every client, so we focus on maintaining high standards for quality control and finishing each project on time and within budget.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting contractors that have earned the prestigious Diamond Certified award. For Gruber Painting, the key to keeping clients happy is simple: draw upon its professionalism and experience to provide them with the best possible quality. “We know people have a lot of options when it comes to painters, so we focus on setting ourselves apart through the quality of our work and customer service,” says owner Joel Gruber. “At the end of the day, our clients want a smooth, stress-free experience, and that’s exactly what we provide.”

Gruber Painting has been providing interior and exterior painting services for residential and commercial clients in San Mateo and Santa Clara Counties since 2009. The company has the in-house capabilities to paint all types of surfaces (including cabinetry), and it backs each project with a comprehensive five-year warranty.

Unlike less experienced painting contractors that take on as many jobs as possible and create scheduling issues for their clients as a result, Gruber Painting focuses on fulfilling each customer’s needs in a timely manner. “Most people need their painting projects completed by a certain date, so we always make sure we’re on schedule with every aspect of our work,” says Mr. Gruber. “Ultimately, our goal is to achieve a high level of quality without adding any stress for the client, and the best way to accomplish that is to prioritize staying on schedule.”

Another distinguishing attribute of Gruber Painting is its company-wide dedication to quality control, which Mr. Gruber says is important for achieving first-rate results. “At the end of every project, we do a walkthrough to look for any necessary touch-ups and make sure the client is happy with our work. We even give them a handwritten review form that includes our in-house rating system and a comment card, which allows us to further confirm their satisfaction.”

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Industry Info

Choosing the right paint color for your house is all about personal preference.
Your home’s architectural design can help dictate which paint colors will fit best, but ultimately, it’s a matter of taste. Some people prefer to “warm” their living spaces with oranges, reds and pinks, while others prefer the calm, serene effect of blues, greens and purples. However, even white paint can take on warm or cool tones depending on the subtle colors that are mixed in, so in order to achieve the exact look you want, you should consider working with a professional color consultant.

There are thousands of pre-mixed paint shades available to purchase at retail paint stores, but you don’t have to choose a color that already exists or settle for a shade that doesn’t quite match your existing paint. Visit your local paint store or hire a painting contractor to receive custom color formulation and color matching services.

If you find the perfect color at a paint store, get a sample and write down the brand, grade and color so your painting contractor can find that exact shade. Also, after you’ve made your choice, look at the paint sample in the natural light of your home during different times of the day to determine if it’s the right fit before painting begins. Ask your contractor to apply a sample in the room to be painted so you can live with the color for a while and confirm you’ve made the right choice.

If environmental responsibility is important to you, consider choosing a paint product that’s low in volatile organic compounds (VOCs). Not only are these paints more environmentally friendly, they’re also relatively odorless, which can be a big benefit to people who have to live in their homes while painting is underway.

“There are also many oil-water hybrid products coming out that provide a harder, more durable finish while still falling into that low-VOC category,” adds Joel Gruber, owner of Gruber Painting in Mountain View. “In fact, one of my favorite all-purpose primers to come out in recent years is an oil-water hybrid. That type of paint technology is constantly improving—it provides the same quality as oil finishes from the ’50s and ’60s, but with environmentally-friendly benefits.”

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Frequently Asked Questions

Q: How much will it cost to paint my house?
A: It depends on several factors, but once we schedule an onsite estimate appointment and look at your house, we’ll be able to give you a proposal based on the scope of work.

Q: Do you offer a warranty on your work?
A: Yes, we provide a five-year warranty on every project. Once we perform the estimate, we’ll send you a digital copy of the warranty along with our proposal.

Q: Why do I need primer?
A: It’s simple: primer sticks to things, and paint sticks to primer. So, if we’re working on a previously painted surface, we don’t need to use primer because the new paint will just stick to the old paint. On the other hand, any unpainted surface needs a coat of primer before new paint is applied.

Q: What type of paint sheen do you recommend?
A: When it comes to paint sheens, you have a wide spectrum to choose from, from flat to gloss and everything in between. Different types of sheen work on different surfaces. For example, a flat sheen provides a truer color, but if the surface gets dirty and you scrub it, you’re going to leave marks, so you should take that into account before making your choice. For areas like doors and trim, we always recommend at least satin sheen.

Q: Do I need to be home throughout the course of my exterior painting project?
A: No. We’d like you to be home at the beginning of the project so you can point out any areas of concern and we can make sure we’re all on the same page, but after that, we can handle the actual painting process and you can go about your normal routine. The only reason we would need you to be home is to paint entry doors, because we need to open the doors to paint the edges. However, we usually do that on the last day of the project.

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SELECTED PHOTOS FROM Gruber Painting

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Joel Gruber

Expert CONTRIBUTOR PROFILE
  • Joel Gruber is owner of Gruber Painting, a Diamond Certified company. He can be reached at (650) 741-0231 or by email.

Joel Gruber: Choosing a Focus

By James Florence, Senior Writer

SAN JOSE — After years of splitting his livelihood between two seasonal jobs, Joel Gruber came to a point where he had to choose between a paintbrush and a snowboard. “Over a six-year period following high school, I worked two jobs,” he explains. “During the summer, I was a painter, and during the winter, I was a ski lift operator up at Squaw Valley. It was an awesome time. Eventually, however, I realized I needed to choose a focus. Ultimately, I chose to go with painting. Since I had a lot of experience, I decided my best move would be to start my own business. When I started in 2009, I was basically a one-man operation; today, we have six crews going, so it has grown quite a bit over the years.”

Today, as owner of Gruber Painting, Joel says his favorite part of his job is hearing from happy customers. “As a painter, customer satisfaction has always been my main priority. Since I don’t do much of the actual painting anymore, I’m very focused on hiring the right people and training them to my standards. I love it when I get a call from a customer who tells me, ‘Everything is beautiful and you guys were so nice to work with!’”

A resident of Mountain View, Joel spends most of his time outside of work with his wife, Devan, and their two daughters. “My girls are still young, so my life pretty much revolves around them at the moment. Occasionally, I’ll fit in a round of golf, but for the most part it’s just family life. That’s what I look forward to at the end of the workday.”

When asked about a professional philosophy, Joel emphasizes the importance of employee care. “It goes without saying that you have to take care of your customers, but it’s also crucial to take care of your employees,” he says. “As a business grows, it becomes more challenging to maintain the quality of service. For us, the key has been to focus on our employees, because I know that if we take care of them, they’ll take care of our customers. That’s why we put things in place like health care and 401(k) benefits—they help us attract people who are serious about their careers as painters. Our clients are always happy with the quality of our work and the way our crew members treat them, so it has definitely paid off.”

When asked what his life might look like after his eventual retirement, Joel says he’ll head back to the slopes. “I always enjoyed being a ski lift operator, so when I retire someday, I’ll probably go back to doing that. That’s my retirement plan: live in the mountains, work a minimum wage job and just have fun.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Amarin Thai Cuisine in Mountain View.

Q: If you could travel anywhere in the world, where would you go?

A: Hawaii.

Q: What’s your favorite TV show?

A: “Star Trek: Voyager.”

Q: What’s the most death-defying feat you’ve ever attempted?

A: Snowboarding at Squaw Valley. During the six years I was there, I definitely did some crazy stuff. Busted my knee, smashed my face up…I broke myself a lot up there.

Q: What’s your favorite thing to do on a rainy day?

A: Relax on the couch and play video games with my daughter.

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Expert articles
  • Choosing the Right White for Your Trim

    SAN JOSE — When it comes to choosing interior paint, most homeowners tend to focus on wall and accent colors, but it’s also important to consider trim color. Although trim is generally white, choosing the right hue of white is no simple matter.

    From cooler whites to warmer whites to off-whites and everything in between, there are countless variations of white paint to choose from. Additionally, when choosing white trim, you need to account for all the existing whites in your home, like white doors, windows, ceilings, cabinets and appliances. Furthermore, white paint can take on warm or cool tones depending on the subtle hues that are mixed in, so it’s important to look at your trim in the context of your wall and accent colors.

    Choosing the right type of white paint for your trim isn’t easy, but when you find the perfect hue, it’ll help tie the entire project together and achieve the feel you want for your space.

     

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Expert video tip
  • Video: Choosing White Paint

    Complete Video Transcription:

    SAN JOSE — Joel Gruber: One of the most important parts of starting your paint job is getting the right colors, and while everybody wants to go straight to their wall colors and accent colors, we like to remind people that it’s always best to make sure you have the right trim color, which is generally white, both on inside and out. It’s good to get the right white color because from cooler whites to warmer whites, off-white to more of a pure white, there’s so many variations there, and by getting that white color to accent all of your other main body colors, it really helps to tie the whole project together and get the feel you want for your space.

    Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Gruber Painting WEBSITE AND EXTERNAL FEED
  • Gruber Painting SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Gruber Painting
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Sean A.

VERIFIED Gruber Painting CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. Joel is a great painter. His guys are also really good.

They were on time and within budget.

Becca R.

VERIFIED Gruber Painting CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were kind, friendly, very respectable of the house, and really overall professional.

I think the clean-up, a lot got cleaned and it looks great.

Eric C.

VERIFIED Gruber Painting CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are really efficient, the price is decent, the organization was good, overall, we were really satisfied.

They were very efficient and thorough.

Patricia W.

VERIFIED Gruber Painting CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are professional and they have a reasonable price.

They just did a great job.

Jen E.

VERIFIED Gruber Painting CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they did a good job. They have great attention to detail.

Just the attention to detail

Michael G.

VERIFIED Gruber Painting CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them we had a really good experience and that we are 100% satisfied.

The communication

Randy D.

VERIFIED Gruber Painting CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Their prices are not the lowest, but their quality is very good.

Their dependability

Sandra B.

VERIFIED Gruber Painting CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I don't know.

Prompt service and good work

Carrie D.

VERIFIED Gruber Painting CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Very affordable

You can get on the schedule quickly.

John G.

VERIFIED Gruber Painting CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They did good. The paint looks good.

I mean they were able to get the job done and it looks nice, not sure what else.

Judy B.

VERIFIED Gruber Painting CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were the best. I couldn't have asked for more.

They were on time everyday. I knew when to expect them. They were very detailed with their work and everything turned out really good.

Rita P.

VERIFIED Gruber Painting CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell them that they are good painters and that we were satisfied with their service.

The completed work

Luise H.

VERIFIED Gruber Painting CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

They did a good job. That's all I can really ask for.

Helen C.

VERIFIED Gruber Painting CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I had a good experience.

They listen and they are attentive.

Phil G.

VERIFIED Gruber Painting CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that they are professional and reliable. I know I can now depend on the quality. I would use them again.

They were quick and the work looks professional.

Greg M.

VERIFIED Gruber Painting CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would say, use them. We had a really good experience.

They were very professional.

Shelly Q.

VERIFIED Gruber Painting CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job. I have nothing negative I would say.

They really care about their customers and want them to be satisfied.

Ana L.

VERIFIED Gruber Painting CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Professional quality at a good price, they did a good job.

They were very accommodating.

Gloria J.

VERIFIED Gruber Painting CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are a great option. Honestly, I would suggest getting multiple quotes in your area, but they did a great job.

They were honest. I didn't feel pressured, they made sure everything was up to my standards.

Cindy L.

VERIFIED Gruber Painting CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Highly recommended

The quality of both the work and paint

Read All 100 Survey Responses at Ratings View

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