Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For Got Watts Electric, Solar & HVAC, the key to achieving and maintaining high levels of customer satisfaction is simple: take a personalized approach to every job, regardless of its size. “We treat our clients like family, so if someone isn’t happy with our service, we make it our personal business to resolve the matter quickly and efficiently,” says CEO Jeremy Carlock. “Whenever customer satisfaction is at stake, we do whatever it takes to make things right.”

Got Watts Electric, Solar & HVAC has been providing electrical services for residential and commercial clients throughout Contra Costa County since 2009. The company has the training and equipment to repair and maintain all types of electrical systems, and it’s also qualified to install whole house fans and electric vehicle chargers; perform panel and service upgrades; handle the electrical wiring for new construction and remodeling projects; and more.

Unlike less experienced electrical contractors that don’t have the resources or confidence to guarantee their work, Got Watts Electric, Solar & HVAC backs all its craftsmanship with a lifetime warranty, which means any work it performs is guaranteed to last for the lifetime of the product. “For example, if we install a conduit, we guarantee it won’t fall off the wall, and if it does, we’ll reinstall it free of charge,” explains Mr. Carlock. “We take a lot of pride in our work, and backing it with comprehensive warranties is a perfect example of that.”

Another distinguishing feature of Got Watts Electric, Solar & HVAC is its highly experienced technicians, all of whom are trained to utilize industry-best products and techniques. “Not only are our technicians well-versed in the electrical trade, they also make sure their service trucks are fully stocked, so they’re ready for almost any situation,” says Mr. Carlock. “Ninety percent of the time, we have everything we need to get the job done right away, which saves our clients both time and money.”

If you’re thinking about upgrading your home’s HVAC system, consider the benefits of a whole house fan.

Air conditioning systems have been the standard home-cooling appliance for many years, and while they continue to have an important function in today’s houses, there’s another, more energy-efficient appliance on the scene: the whole house fan. “A lot of homeowners are starting to realize that air conditioning isn’t always the best solution,” says Jeremy Carlock, CEO of Got Watts Electric, Solar & HVAC in Pleasant Hill. “For example, there are many times when it’s cooler outside than inside, and in those instances, people often wonder if there’s a way to bring in that outside air. That’s where the whole house fan comes in—it’s located in a centralized area of the home and cycles in air during the cooler parts of the day, which allows the homeowner to naturally cool and ventilate their house.”

Mr. Carlock says a whole house fan also provides numerous benefits when it comes to energy efficiency. “When you run an air conditioner, you’re using 10,000 watts of electricity or more. In contrast, when you run a whole house fan, you’re using less than 100 watts on a low setting, and only 300 or 400 watts on a high setting. Since you’re bringing in outside air that’s already naturally cool, you’re getting the same effect as with air conditioning but consuming a lot less energy.”

In addition to saving energy, Mr. Carlock says whole house fans save money over time. “If you don’t want to spend several thousand dollars for a new air conditioning system, you can get a whole house fan for about $1,500. Even better, since you’re now using significantly less power to cool your home, your monthly energy costs will be reduced, which means residual savings over time.”

Q: Do you charge by the hour or by the job?
A: We utilize a flat rate system, which means you’ll know how much your job will cost before we even start working, and that price won’t change without your knowledge. Also, we do all our transactions digitally, which means our technicians can build your quote onsite, capture your signature and immediately provide you with a printed contract.

Q: Should I replace my old electrical panel?
A: A lot of older residential electrical panels are becoming obsolete, particularly those manufactured by Zinsco and Federal Pacific. These outdated panels don’t have the capacity to handle modern power needs, and they can also represent a fire hazard, so we recommend replacing them as soon as possible, especially if they’ve lost their UL listing.

Q: Can my recessed light fixtures be retrofitted to accept LED bulbs?
A: With the increased interest in energy efficiency, LED lighting conversion is a popular request these days. While some situations are more complicated than others, existing recessed lights can typically be retrofitted without any drywall damage.

Q: Are your technicians knowledgeable?
A: We can confidently say that all of our technicians are personable, honest and reliable experts. We make it a point to only hire top-notch individuals—to even be considered, an applicant must have a minimum of three years’ experience and be either a state-licensed journeyman or in a state-appointed training program.