Diamond Certified Company Report

Good & Clean Co. Inc.

Diamond Certified Company Report

Good & Clean Co. Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 82 VERIFIED CUSTOMERS i

Lee P.

VERIFIED Good & Clean Co. Inc. CUSTOMER

1 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely reliable and extremely responsive. They are good cleaners and they know their business.

I deal with Jeremy a lot. He is just really on top of things and a pleasure to work with.

Angie Y.

VERIFIED Good & Clean Co. Inc. CUSTOMER

2 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them and use them often. They're wonderful.

I can trust them. I know that when I tell them where to clean, they do it and do a great job. They go above and beyond. They're fantastic.

Davina C.

VERIFIED Good & Clean Co. Inc. CUSTOMER

3 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and thorough.

Everybody was responsive. They returned calls, and they showed up when they were supposed to.

Read All 82 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Milton Gooden, Owner

Good & Clean Co. Inc. provides a wide range of cleaning services for residential and commercial clients throughout the Bay Area. The company utilizes a variety of  traditional and Green methods and products to clean everything from windows and carpet to tile and grout, and it also has the capabilities to offer complete  janitorial services to medical facilities, restaurants, schools, churches, and other commercial establishments.

Owner Milton Gooden credits much of Good & Clean’s success to its ability to act as a “one-stop shop” for all its customers’ cleaning needs. “Instead of calling a different vendor for each cleaning job, our customers can trust us to take care of everything,” he explains. “If they just need their windows cleaned, for example, we’ll send a team that specializes in windows. This type of focused expertise is valuable because it allows us to maintain high standards of quality.”

Good & Clean strives to maximize convenience for its clients by offering daily, weekly, bi-weekly  and monthly housekeeping schedules. “We always consult with our customers before any work begins so we can create detailed schedules that meet their specific needs,” says Mr. Gooden. “Whether it’s a one-time cleaning for a special event or a weekly cleaning for an entire house, we’re able to handle it.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Good & Clean Co. Inc.

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Residential & Commercial Cleaning
Windows
Move-in/Move-out Cleaning
Tile & Grout Cleaning
Green Cleaning
Carpets

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Good & Clean Co. Inc.

Company Profile

Good & Clean Co. Inc. provides a wide range of cleaning services for residential and commercial clients throughout the Bay Area. The company utilizes a variety of  traditional and Green methods and products to clean everything from windows and carpet to tile and grout, and it also has the capabilities to offer complete  janitorial services to medical facilities, restaurants, schools, churches, and other commercial establishments.

Owner Milton Gooden credits much of Good & Clean’s success to its ability to act as a “one-stop shop” for all its customers’ cleaning needs. “Instead of calling a different vendor for each cleaning job, our customers can trust us to take care of everything,” he explains. “If they just need their windows cleaned, for example, we’ll send a team that specializes in windows. This type of focused expertise is valuable because it allows us to maintain high standards of quality.”

Good & Clean strives to maximize convenience for its clients by offering daily, weekly, bi-weekly  and monthly housekeeping schedules. “We always consult with our customers before any work begins so we can create detailed schedules that meet their specific needs,” says Mr. Gooden. “Whether it’s a one-time cleaning for a special event or a weekly cleaning for an entire house, we’re able to handle it.”

Read moreRead Less
Company Philosophy

"Our goal is simple: provide our clients with high-quality, affordable cleaning services. We take a lot of pride in what we do, so we always make sure our work is as detail-oriented as possible. We believe every element of the cleaning job contributes to the overall quality of our service."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Good & Clean Co. Inc., the key to maintaining and achieving high levels of customer satisfaction is simple: take a detail-oriented approach to the cleaning process that includes communicating clearly throughout every step of every job. “We provide our customers with a direct line of contact to their cleaning professionals,” says owner Milton Gooden. “Instead of leaving a message with our office and hoping it gets to the right person in time, they can call their team supervisors and discuss schedule changes or service requests, which they really appreciate.”

Good & Clean has been providing cleaning services for residential and commercial clients throughout the Bay Area since 1996. The company uses a variety of methods and products to clean windows, carpet, tile, grout, and other surfaces, and it also has the equipment and training to offer complete janitorial services to commercial establishments like medical facilities, restaurants, schools, malls, offices and churches.

Unlike less experienced cleaning companies that strive to reduce their operating costs by using outdated cleaning products and technology, Good & Clean exclusively uses state-of-the-art equipment that allows its employees to maintain high standards of quality, including microfiber technology and Oreck and Miele vacuums with HEPA filters. “Regardless of the type of cleaning job, we have the equipment to handle it,” affirms Mr. Gooden. “Whether it’s our high-grade vacuums or our floor protectors that protect against baseboard scratches, everything we bring to the jobsite is designed to improve our customers’ lives and keep their homes looking great.”

Another distinguishing feature of Good & Clean is its utilization of Green cleaning products that are both effective and safe for the environment. “Being Green is very important to us, so much so that our cleaning crews drive Priuses to save on gas and emissions,” says Mr. Gooden. “Ultimately, we want all our cleaning efforts to go toward conserving the environment and ensuring a healthier population for the future.”

Read moreRead Less
Industry Info

Take simple steps to clean the stainless steel appliances in your home. Stainless steel refrigerators, stoves, dishwashers, and other appliances have become increasingly popular with homeowners and business owners because of their upscale appearance and longevity, but some people still don’t make the switch because they believe it’s difficult to keep these surfaces shiny, smooth, and free from fingerprints and cleaning marks without the help of a professional cleaning company. In truth, there are several steps you can take to keep your stainless steel appliances clean for extended periods of time.

According to Milton Gooden, owner of Good & Clean Co. Inc. in Stinson Beach, the first thing you should do is find the right cleaning product for the job. “Some stainless steel cleaners are oil-based while others are water-based, so if you use a mixture of those products, it can leave smears on the surface,” he explains. “If you decide to hire a professional cleaning service, ask which type of product they use or tell them which type you’d prefer so you’re using the same product base—it’ll keep your stainless surfaces looking good between cleaning appointments. I usually recommend oil-based cleaners because they bond better than water-based cleaners and add more life to the metal. Baby oil and olive oil are great natural products.”

Mr. Gooden says it’s also important to use the right cleaning techniques. “You should always clean stainless steel in the direction of the grain. Some appliances have a grain that runs horizontal, while others run vertical. You have to clean in the natural direction of the grain in order to get a smooth finish. I suggest using a microfiber cloth or handkerchief, as anything harder can potentially scratch the steel surface. Never use steel wool or abrasive scrubbers to clean a stainless steel surface—they can permanently mar the shine and grain.”

Read moreRead Less
Frequently Asked Questions

Q: What are your cleaning rates?

A: We charge $35 an hour, but we also give discounted rates to our regular clients. For window cleaning, we charge $40 an hour

Q: Can you customize your cleaning services to meet my specific needs?

A: Yes. For example, if you want specific items cleaned but other items left alone, or if you want things cleaned a certain way, we’ll adhere to your wishes. As long as you’re specific about how you want your belongings cleaned or moved, we’ll follow your directions.

Q: How do you remember your customers’ special requests?

A: We make a profile for each customer that includes all of their requests, and we use that information every time we come to their homes so we can make sure we’re doing everything right. Any time you want to make adjustments to your cleaning profile, we’ll sit down with you and go over everything to make sure all your requests are included.

Q: Will I always have the same cleaning team at my home?

A: Yes. We believe in sending the same team whenever possible. Sometimes we have to make changes if our staff changes or someone is out sick or on vacation, but the team leader and majority of the cleaning professionals always stay the same.

Q: What if I need to make a change or contact my cleaning team leader?

A: We’re available by phone 24/7, so you can contact us any time to change your schedule or ask questions. Most of our customers develop relationships with their team leaders, so they feel comfortable calling or texting them about their jobs. Sometimes they even call because they’re out of town and forgot to turn off the heat or lights, and we’re happy to help them with things like that.

Q: Do I have to worry about theft or broken items?

A: No, our employees are honest and trustworthy, and we’ve never had a problem with theft. We’re very careful when we’re cleaning, but if an accident does occur, our employees are trained to report any damage. The company covers these types of damages, so they’re free to be honest about what happened.

Read moreRead Less

SELECTED PHOTOS FROM Good & Clean Co. Inc.

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Milton Gooden

Expert CONTRIBUTOR PROFILE

Milton Gooden: Clean Living

By James Florence, Diamond Certified Resource Reporter

STINSON BEACH — While professional success is often the result of a deliberate venture, in some cases, it develops as a natural outgrowth of a prior occupation. For Milton Gooden, it was a job showing vacation homes for a realty company that served as a springboard to an entrepreneurial enterprise. “I saw that the company I worked for was spending a lot of money to have the rental homes professionally cleaned, so I offered to start doing it on the side,” he remembers. “It wasn’t long before I assembled a small crew. People who were renting the vacation homes started asking us to do their private homes as well, and things just continued to progress from there.”

Even after he’d expanded into cleaning private residences, Milton wasn’t satisfied to stop there. “Once we established our house cleaning operation, I started getting into the janitorial side of the business, which I’d had some prior experience in,” he says. “Additionally, we started getting a lot of requests for carpet and window cleaning, so I decided to add a division to handle those needs as well. Before I knew it, Good & Clean Co. Inc. had grown from a small, single-team operation to a company with 36 employees.”

Originally from New Orleans, Milton first came to the Bay Area while serving in the U.S. Coast Guard, and he liked it so much that he decided to stay. Having settled in Corte Madera—where he lives with his wife, Lucenita—Milton says he appreciates the enlightened lifestyle that characterizes his adopted locale. “Besides the weather, I really like the healthy living here. Since I was raised in an area where fatty foods are dietary staples, it’s refreshing to be in a cultural climate that encourages good health.”

Outside of work, Milton participates in a variety of pastimes, including basketball, fitness and chess. “I love basketball—I used to coach, and I play at least three times a week,” he says. “I work out on the days that I don’t play basketball, so every day of the week I’m exercising in one form or another.” In addition to his personal hobbies, Milton takes time to keep up with his three grown children, Jeremy (who works alongside him as office manager), Joanne and Cedric.

In regard to his professional career, Milton says one of the most crucial ingredients of his success has been keeping his employees happy. “It’s commonly said that the client comes first, but I think taking care of your employees is equally important, because without a great staff, you won’t have any clients. Plus, in this industry, if your employees aren’t happy, they’ll leave and start their own businesses. I have people who have been with me since day one, because they’re made to feel like a part of the company rather than just employees.”

When asked the first thing he’d do if he could retire tomorrow, Milton says he’d relocate to Brazil. “That’s where my wife is from, and we go down there to visit her family at least once a year. Over my many visits, I’ve developed a fondness for the Brazilian people and culture…not to mention the food!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Dallas Cowboys.

Q: Are you an early bird or a night owl?
A: Both, actually—I usually go to sleep at midnight and get up around 6am.

Q: Coffee or tea?
A: Tea.

Q: What’s your favorite type of food?
A: Brazilian.

Q: If you were a professional athlete, what number would you wear on your jersey?
A: Forty-four, the number I wore in high school. I played football, basketball and baseball.

Q: Do you collect anything?
A: Silver coins.

Read moreRead less
Expert articles
  • How to Properly Clean Stainless Steel

    STINSON BEACH — Manufactured from a material called chromium, stainless steel is a beautiful, durable metal that’s used in almost every kitchen. It’s resistant to stains and corrosion, but it’s not indestructible—in fact, if you use the wrong cleaning products and methods on a stainless steel surface, you can potentially damage it.

    There are two types of products used to polish stainless steel: oil-based and water-based. While oil-based products tend to perform better, if you’ve been cleaning your stainless steel with water-based products for some time, it’s better to stick with that. The reason is simple: oil and water don’t mix, so switching between products can create an oily film that causes streaking when you clean.

    Prior to polishing, it’s a good idea to perform a general cleaning of your stainless steel surface. Use a microfiber cloth to apply a mild detergent like dishwashing soap. Avoid using a sponge, steel wool or linen cloth, as these can cause surface scratches. Also, don’t clean in a circular motion; instead, clean in the direction of the grain. After thoroughly drying the surface, you can use the same procedural guidelines to apply your polish.

    Read moreRead less
Expert video tip
  • Video: Cleaning Your Stainless Steel

    Complete Video Transcription:

    STINSON BEACH — Host, Sarah Rutan: When it comes to cleaning stainless steel, its important to know the proper methodology. Today we’re in Stinson Beach with Diamond Certified Expert Contributor Milton Gooden of Good & Clean Company to learn how to clean stainless steel.

    Diamond Certified Expert Contributor, Milton Gooden: Stainless steel is a beautiful, durable metal made from chromium, which makes it stainless and resist corrosion.

    First, I must tell you what not to use or to do when cleaning stainless steel. You do not want to use steel wool, you do not want to use a sponge and you do not want to use a cloth with linen. You do not want to use that product with chlorine products in it. And never clean in a circular motion when cleaning stainless steel.

    What you’re going to want to use is a mild detergent like dishwashing soap to clean all of the excess dirt and print completely off the stainless steel. I’m using a microfiber cloth, one that’s soft and a mild dishwashing liquid like I have here and if you notice the grain is going up and down on the refrigerator and you’ll always want to clean going in the direction of the grain. Make sure it is really good and clean – pardon the pun – and then dry it completely going with the grain.

    Now once its dry, you can use either olive oil or baby oil if you are environmentally conscious or you can use a product like this which is an oil based product. One thing to keep in mind is there are two types of products you can buy over the counter. They are oil-based products and there is a water-based product but if you already started cleaning your stainless steel with an oil-based, stick to the oil-based. If you started with a water-based, stick to the water-based. If you mix the two together, you know water and oil don’t mix, you will create a film and it will start streaking and there will be splurges everywhere.

    So, I prefer oil-based. The reason I prefer oil-based is because it protects the metal longer and gives it a little bit more longevity and water will at times, you got damage to the stainless steel and water will cause corrosion on the stainless steel.

    Now, my next step I am going to be using a oil-based stainless steel cleaner, I put it on the rag, spray lightly and then I buff it in like so going with the grain and notice – beautiful shine.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Good & Clean Co. Inc. WEBSITE AND EXTERNAL FEED
  • Good & Clean Co. Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Good & Clean Co. Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 82 VERIFIED CUSTOMERS i
Good & Clean Co. Inc. : Average 9.0 out of 10 based on 82 unique customer surveys of customer satisfaction.

Lee P.

VERIFIED Good & Clean Co. Inc. CUSTOMER

1 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely reliable and extremely responsive. They are good cleaners and they know their business.

I deal with Jeremy a lot. He is just really on top of things and a pleasure to work with.

Angie Y.

VERIFIED Good & Clean Co. Inc. CUSTOMER

2 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them and use them often. They're wonderful.

I can trust them. I know that when I tell them where to clean, they do it and do a great job. They go above and beyond. They're fantastic.

Davina C.

VERIFIED Good & Clean Co. Inc. CUSTOMER

3 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and thorough.

Everybody was responsive. They returned calls, and they showed up when they were supposed to.

Caroline H.

VERIFIED Good & Clean Co. Inc. CUSTOMER

4 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient, and they do a good job.

They make a difficult job seem easy.

Alana M.

VERIFIED Good & Clean Co. Inc. CUSTOMER

5 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are kind and considerate. They were referred by my brother, and I would also refer them.

I have an injury, so I have to communicate what I want sometimes, and they are very accommodating.

Wendy C.

VERIFIED Good & Clean Co. Inc. CUSTOMER

6 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very prompt service, and they are really nice people.

I think the work was very detailed.

Sam S.

VERIFIED Good & Clean Co. Inc. CUSTOMER

7 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Overall, they provide a good service.

Their estimators, they turn over their proposals quickly and they are pretty accurate. Their schedule lead times are pretty good.

Angie Y.

VERIFIED Good & Clean Co. Inc. CUSTOMER

8 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Pretty hassle-free type of service

They make my job easy.

Mark C.

VERIFIED Good & Clean Co. Inc. CUSTOMER

9 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good cleaning company. They come out and make sure all your needs can be met, they are accurate with the time it will take for each visit. They are wonderful to deal with.

I have been using them for a while now, but at first I would have to say that it was the quoting process. Now it is the quality of cleaning. I love when my home gets cleaned by them.

Robert C.

VERIFIED Good & Clean Co. Inc. CUSTOMER

10 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They combine high quality with responsiveness.

I would say, the quality of the work.

Joy D.

VERIFIED Good & Clean Co. Inc. CUSTOMER

11 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them. They are conscientious, gracious, and they get the job done.

They are always prompt.

Larry Z.

VERIFIED Good & Clean Co. Inc. CUSTOMER

12 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always come out when I ask them or I need them to. They communicate well.

Their follow-through

Diane H.

VERIFIED Good & Clean Co. Inc. CUSTOMER

13 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have always been professional.

They are good at scheduling and fitting me into their schedule.

Jeff S.

VERIFIED Good & Clean Co. Inc. CUSTOMER

14 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them several times. They are on time and don't break stuff, pretty much all you can really hope for from cleaners.

They are responsive, responsible, courteous, friendly, and very helpful.

Denice S.

VERIFIED Good & Clean Co. Inc. CUSTOMER

15 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go for it.

I can't say.

Laura S.

VERIFIED Good & Clean Co. Inc. CUSTOMER

16 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They're easy to use.

Michael B.

VERIFIED Good & Clean Co. Inc. CUSTOMER

17 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are very polite and thorough with the job

The staff was amazing and pricing was fair.

G. E.

VERIFIED Good & Clean Co. Inc. CUSTOMER

18 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional. They do a great job every week, without fail.

I had confidence that they would do the job correctly.

Shannon R.

VERIFIED Good & Clean Co. Inc. CUSTOMER

19 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service and good quality cleaning

The service

Nancy H.

VERIFIED Good & Clean Co. Inc. CUSTOMER

20 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Efficient and good service, we use them a lot, their bi-weekly services.

They were efficient and able to work within the limits of my schedule. They are good at what they do.

Read All 82 Survey Responses at Ratings View