Diamond Certified Company Report

Gladiator Repipe, Inc.

Diamond Certified Company Report

Gladiator Repipe, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 52 VERIFIED CUSTOMERS i

N.W.M.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

1 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they do what they say they're going to do, they stand behind their word, and they're friendly.

They communicate very well, their prices are fair, and they're helpful when troubleshooting. They've been great.

D.G.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

2 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and very quick, they do things as promised, and they are very thorough.

They're clean and fast. I was extremely satisfied.

A.V.R.P.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

3 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They get the work done, and they've been very responsive.

Read All 52 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

James Bailey, President

Gladiator Repipe, Inc. provides whole house copper repiping services for residential clients in Santa Clara, Alameda and Santa Cruz Counties. In addition to its pipe replacement and installation capabilities, the company has the training and equipment to perform general plumbing work like sewer line repairs and water heater installations, and its technicians are available 24/7 to handle plumbing-related emergencies.

President James Bailey credits much of Gladiator Repipe’s success to its hands-on approach to customer service. “Whenever customers call our office, they deal directly with one of the owners, so they’re more confident that we’re going to do whatever it takes to meet their needs,” he explains. “Our clients really appreciate our detailed communication, quickness to respond and willingness to go the extra mile to take care of them.”

Gladiator Repipe is known for providing same-day copper repiping, which Mr. Bailey says is important for minimizing inconvenience for its clients. “We have the tools and skills to repipe almost any home in just one day without sacrificing quality. The copper materials we use are designed to last a lifetime, so once our customers’ projects are complete, they don’t have to worry about their pipes again.” 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Gladiator Repipe, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
Alameda County
Santa Cruz County

SERVICES PERFORMED

Whole House Copper Pipe Replacement
Water Heater Installation & Repair
Drain Cleaning
Sewer Repair 

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Gladiator Repipe, Inc.

A Gladiator Repipe technician works on a residential project.

Company Profile

Gladiator Repipe, Inc. provides whole house copper repiping services for residential clients in Santa Clara, Alameda and Santa Cruz Counties. In addition to its pipe replacement and installation capabilities, the company has the training and equipment to perform general plumbing work like sewer line repairs and water heater installations, and its technicians are available 24/7 to handle plumbing-related emergencies.

President James Bailey credits much of Gladiator Repipe’s success to its hands-on approach to customer service. “Whenever customers call our office, they deal directly with one of the owners, so they’re more confident that we’re going to do whatever it takes to meet their needs,” he explains. “Our clients really appreciate our detailed communication, quickness to respond and willingness to go the extra mile to take care of them.”

Gladiator Repipe is known for providing same-day copper repiping, which Mr. Bailey says is important for minimizing inconvenience for its clients. “We have the tools and skills to repipe almost any home in just one day without sacrificing quality. The copper materials we use are designed to last a lifetime, so once our customers’ projects are complete, they don’t have to worry about their pipes again.” 

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Company Philosophy

“Our goal is to build a long-term reputation as one of the top companies in the industry, and the best way to do that is to provide every customer with exceptional service that leaves them completely satisfied. Ultimately, we want to produce results that consistently meet and exceed our clients' expectations.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for sewer line contractors that have earned the prestigious Diamond Certified award. For Gladiator Repipe, Inc., the best way to keep customers satisfied is to provide the kind of quality assurance that can only come from the top of the chain. “One of the benefits of working with us is all three of the owners are hands-on,” says President James Bailey, who runs the company with his brothers, Joseph and Brian. “Any time there’s an owner involved on a project, the quality goes way up. Plus, since we have a vested interest in our long-term success, we do whatever it takes to maintain customer satisfaction.”

Gladiator Repipe has been replacing and installing pipes for residential clients in Santa Clara, Alameda, and Santa Cruz Counties since 2013. The company also has the training and equipment to perform general plumbing work like water heater installations and sewer line repairs, and it’s available 24/7 to handle plumbing-related emergencies.

Unlike less experienced plumbing contractors that are difficult to reach when not on the jobsite, Gladiator Repipe establishes clear lines of communication from the outset. “In addition to being onsite estimating and managing projects, my brothers and I give out our cellphone numbers so clients can reach us directly,” says Mr. Bailey. “That way, if they have questions or concerns, they don’t have to go through a chain of employees to get in touch with an owner-they get direct results.”

Another distinguishing attribute of Gladiator Repipe is its highly efficient process, which includes sending five or six technicians to each jobsite. “Of course, this allows us to get the job done faster, but it also allows us to maintain consistent quality because there are several eyes on each phase of the work,” explains Mr. Bailey. “We have what it takes to repipe almost any home in one day without sacrificing quality, and that’s pretty rare in this industry.”

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Industry Info

Plastic water piping may be an economical option, but when it comes to long-term value, copper is king. With today’s sophisticated synthetic technology, plastic has become a popular choice for water piping, particularly for homeowners on limited budgets. However, when it comes to choosing pipes, there’s a lot more to consider than the bottom line, which is why homeowners should educate themselves on their options.

“PEX piping is cross-linked polyethylene tubing, which basically means it’s an extremely durable type of plastic,” says James Bailey, president of Gladiator Repipe, Inc. in San Jose. “It has a few noteworthy advantages like being inexpensive and quick to install, and it also offers superior flexibility and is about eight times quieter than copper in terms of the sound of water travelling through it.”

However, despite these benefits, Mr. Bailey says PEX piping has a couple of drawbacks consumers should know about. “One of the main disadvantages of PEX piping is its leaching quality, which means some of the polyvinyl chlorides in the pipe end up in the water. Even though today’s PEX piping has been engineered to bring the leaching down to an acceptable level, this is still something for health-conscious consumers think about.”

Another disadvantage of PEX piping concerns the fittings. Unlike copper pipe fittings, which are soldered on, the fittings for PEX piping aren’t bonded to the pipe. Even though they fit tight at the time of installation, the vibrating of the pipes eventually causes the fittings to loosen. “It’s not a matter of ‘if’ the pipe will leak; it’s a matter of ‘when,’” says Mr. Bailey.

Regardless of its faults, PEX piping still has a 25-year lifespan, which gives homeowners a reasonable value for their investment. However, when compared to copper piping’s 50-year expected lifespan, its true cost-effectiveness is called into question. Copper piping is more expensive to install at the outset, but with double the longevity, it offers a substantial long-term value. Additionally, unlike PEX piping, copper doesn’t leach any harmful chemicals and is recyclable, so it’s a superior choice for both personal health and the environment.

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: From start to finish, our process takes four days: two days of work and two days of inspections. The first day is for repiping, and your home will be without water for approximately six to eight hours. On the second day, the city does its inspection. On the third day, we do the sheetrock and patching. On the fourth day, we conduct the final inspection.

Q: Do you use subcontractors?

A: No, all of our technicians are employees. We’re happy to provide a list of employees upon request, as well as proof of liability and workers’ compensation insurance.

Q: Can you add custom features or additions?

A: Yes, that’s a common request. Whether you want to install a water softening system or extend piping access to certain rooms, we’ll be happy to take a look, figure out the most cost-effective way to do it and make it happen.

Q: How do I know if I need to replace my pipes?

A: There are several signs to look for, including the presence of rust in the water and multiple leaks throughout your piping system. In general, if your home has old, galvanized steel piping, it’s a good idea to have it replaced. These pipes are prone to corrosion, which can cause a lot of problems over time.

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SELECTED PHOTOS FROM Gladiator Repipe, Inc.

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Diamond Certified RATINGS ON Gladiator Repipe, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 52 VERIFIED CUSTOMERS i
Gladiator Repipe, Inc. : Average 9.1 out of 10 based on 52 unique customer surveys of customer satisfaction.

N.W.M.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

1 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they do what they say they're going to do, they stand behind their word, and they're friendly.

They communicate very well, their prices are fair, and they're helpful when troubleshooting. They've been great.

D.G.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

2 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and very quick, they do things as promised, and they are very thorough.

They're clean and fast. I was extremely satisfied.

A.V.R.P.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

3 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They get the work done, and they've been very responsive.

Kathleen A.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

4 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, and their price is comparable.

It's family owned, and they have someone to answer to the phone during business hours. I was very satisfied with their service.

Lani G.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

5 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy, professional, and simple

The end result, and they were very responsive.

Alex N.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

6 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest and on time

Honest and on time

Rita

VERIFIED Gladiator Repipe, Inc. CUSTOMER

7 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner was really nice and knowledgeable. The service was very good, excellent. They were very clean and very careful. They just did a wonderful, extremely professional job, and they explained everything to me as they were doing it. I would recommend them.

They worked on both sides of the duplex, and they treated the property as if it were their own. They even showed me the new pipes that they were bringing in and the pipe that was damaged. The crew did a wonderful job.

Claire W.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

8 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time, and they do what they say they're going to do.

They were punctual, and they had good customer service.

Madeline

VERIFIED Gladiator Repipe, Inc. CUSTOMER

9 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very punctual.

Everything was great. They were just very efficient. They were really good.

Alyssa L.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

10 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They kept their appointments, and if something came up, they always called to let me know when they would show up.

The people who did the work were wonderful, and the work they did was great.

Catrina P.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

11 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really nice young men, ambitious, and trying hard to please their customers

That they wanted my job

Heidi R.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

12 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, efficient, and they got the job done. I gave them a Yelp review as well.

They were awesome. They got the job done, and they didn't try to upsell me on anything.

Jeana B.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

13 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsible and efficient. They got the work done as promised and on time.

I appreciated the personal contact of the owner. He was there every day. We did two different four-plexes, and we had a little problem with the permitting on the first one, which was handled. The owner made sure that everything was lined up for the permitting on the second one. I respect their work.

Frederick R.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

14 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and they kept the house clean as they went along.

The customer service, the owners listen very well and help you whenever you need it. They wanted to make us happy.

Chris M.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

15 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional.

I'm happy with their work.

Karen D.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

16 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're knowledgeable, reliable, and dependable.

There was no hassle. They took care of everything.

Lisa P.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

17 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, honest, and hardworking.

The personal contact and the clarity of the service, they explained everything, and they were very polite.

Alejandro Z.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

18 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very family-oriented, very hands on people. They walked me through everything. I went with them even though they were a higher quote, because they explained everything to me. We felt more comfortable about the quality of the work they were going to do. Also, the owner stopped by during the work to check the work and check in with us.

While they were doing the work I had hired them for, they saw other issues that I had and worked with me. They gave me good ideas on options to resolve the issues. They were very quick, very professional, clean, and they were in and out. I called them after the work was done, because one of the pipes was leaking, and they soldered a new valve in and took care of it for me. They also told me the work they did on my plumbing is covered for the lifetime of the house.

Maria F.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

19 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gladiator sets themselves apart from regular contractors, because they keep their appointments, and they follow up on everything.

The level of professionalism that they showed me, I give them a AAA Diamond rating. They do an awesome job.

Evelyn A.

VERIFIED Gladiator Repipe, Inc. CUSTOMER

20 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied and happy with their work.

They were on time, courteous, and they did a good job.

Read All 52 Survey Responses at Ratings View