Diamond Certified Company Report

General Roofing Company

Diamond Certified Company Report

General Roofing Company

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 371 VERIFIED CUSTOMERS i

Don C.

VERIFIED General Roofing Company CUSTOMER

1 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using them for years, and I recommend them highly. I was very satisfied with their work quality and have never had any problems.

I like that they arrive promptly, they are straightforward in their work, they are easily to deal with. They do their work efficiently.

Lou T.

VERIFIED General Roofing Company CUSTOMER

2 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, very knowledgeable, and experienced. They knew exactly what was needed to repair my room, and they did a good job. I have not had any problems up there since.

I liked that they were professional, responsive, and they came on time. I liked that they fixed my roof quickly, and there has not been a problem since.

Manuel S.

VERIFIED General Roofing Company CUSTOMER

3 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work. We had used them many years ago, which is why we called them back again.

I liked that they were flexible with our scheduling needs, and they were very accommodating.

Read All 371 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Michael Wakerling is owner of General Roofing Company.

General Roofing Company installs roofing for residential, commercial and industrial clients throughout the Bay Area. The family-owned and operated company offers a variety of roofing, maintenance and repair solutions tailored to fit customers’ specific needs. Specialties include composition shingles, wood shingles and shakes, composite shakes and slate, all flat roof systems, tile and slate roofs, skylights, and ventilation systems.

Owner Michael Wakerling runs General Roofing Company with the same set of principles put forth by his grandfather, founder Jacob Wakerling: craftsmanship, integrity and reliability. Since opening its doors in 1924, the company has completed thousands of residential and commercial roofing jobs and stayed updated on the industry’s numerous technological advancements.

General Roofing Company is a CertainTeed SELECT ShingleMaster™ and a member of the Western States Roofing Contractors Association. For a complete list of services and photos of before and after work, Mr. Wakerling invites potential customers to visit www.generalroof.com.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON General Roofing Company

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Roofing Systems
Gutters
Ventilation Systems
Skylights
Repairs
Maintenance

BRANDS Supported
  • CertainTeed

  • IB Roof Systems

DIAMOND CERTIFIED RESEARCHED ARTICLES ON General Roofing Company

General Roofing Company’s technicians have always been known for their dedication to quality.

Company Profile

General Roofing Company installs roofing for residential, commercial and industrial clients throughout the Bay Area. The family-owned and operated company offers a variety of roofing, maintenance and repair solutions tailored to fit customers’ specific needs. Specialties include composition shingles, wood shingles and shakes, composite shakes and slate, all flat roof systems, tile and slate roofs, skylights, and ventilation systems.

Owner Michael Wakerling runs General Roofing Company with the same set of principles put forth by his grandfather, founder Jacob Wakerling: craftsmanship, integrity and reliability. Since opening its doors in 1924, the company has completed thousands of residential and commercial roofing jobs and stayed updated on the industry’s numerous technological advancements.

General Roofing Company is a CertainTeed SELECT ShingleMaster™ and a member of the Western States Roofing Contractors Association. For a complete list of services and photos of before and after work, Mr. Wakerling invites potential customers to visit www.generalroof.com.

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Company Philosophy

“We’re a forward-thinking company that integrates history and experience with new technology. We’ve worked hard to create a professional, well-run organization, and our loyal clients are proof of our success. Our dedication to quality workmanship and excellent customer service has allowed us to offer premier roofing services for almost 100 years.”

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Comparative Summary

Founded in 1924 by Jacob Wakerling, General Roofing Company is a family-owned business built on the principles of craftsmanship, integrity and reliability. Jacob Wakerling’s grandson, current owner Michael Wakerling, runs the company under those same fundamental principles.

Mr. Wakerling maintains that every customer deserves superior quality roofing and an easy, trouble-free process. He says his business regards itself as a “forward thinking company with traditional business values” that combines cutting-edge technology with an old-style approach to customer service.

General Roofing Company’s team is committed to finding the best roof that works for its clients’ homes. Though its prices are competitive, the company refuses to compromise quality in order to keep its bids low, says Mr. Wakerling. “We pay attention to the smallest details of every job, because we believe that’s how roofing work should be performed.”

All General Roofing Company’s employees must pass a background check, and its installation crew undergoes monthly training and weekly safety training sessions. The company also conducts monthly meetings during which employees learn about new products and technologies or concentrate on areas of improvement.

Honesty is a paramount value at General Roofing Company, says Mr. Wakerling. “We keep our promises when it comes to finishing work, and we continue until the job is done correctly.”

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Industry Info

If you’re unfamiliar with the roofing process, ask your contractor to educate you. Michael Wakerling, owner of General Roofing Company, suggests people find out if their roofer uses quality materials. Cheap shingles cost only marginally less than quality ones, he says, so the decision to use them is hard to justify.

Some contractors use OSB (oriented strand board) instead of plywood, because it runs $5 cheaper and could save $500 on a roofing bill. Before you agree to OSB, Mr. Wakerling suggests you ask your contractor to review the pros and cons (OSB loses its waterproof quality when the surface is cut, for example).

Mr. Wakerling suggests you take other precautions as well. Check that any contractor you consider hiring is licensed and insured, and ask them to produce certificates of coverage that come from the insurance company. He also advocates using a company that’s been in business a long time—at least 20 years, he says, which is the life expectancy of a general roof.

Mr. Wakerling advises to work with a contracting company with whom you share a comfortable connection. He also warns against shopping solely based on price. “There will always be someone who wants to give it to you cheaper. Sometimes it’s legitimate, but often there’s a reason for that price difference.”

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Frequently Asked Questions

Q: How long will my roofing job take?

A: That depends on the scope of the job. We can give an accurate timeline after we’ve looked at the roof and determined what needs to be done.

Q: Is there a lot of debris that goes into the attic or around the ground?

A: We usually don’t tarp the inside of an attic for liability reasons, but if you ask in advance, we can accommodate. We work hard to minimize the problem of debris falling into the attic. We put tarps on plants and the ground, and we do a ground cleanup with blowers and magnets to catch nails.

Q: Can you explain the different types of shingles that are available?

A: The 30- and 40-year shingles have turned into the basic shingles. It’s like having a Chevrolet or Ford—you drive it to work every day and it’s dependable. One question we always ask is, ‘How long do you plan on staying in your home? Are you going to get the value back if you choose a more expensive shingle, or will a 40-year shingle work?’

Q: What type of warranties do you offer?

A: A typical shingle warranty is pro-rated for 30 years, so if your roof fails in the 15th year and the material was originally $2,000, your warranty will cover $700 or $800. If you get the CertainTeed manufacturer’s extended warranty (which are included on 50-year roofs), the replacement isn’t pro-rated. CertainTeed pays for the tear off, the dump and the whole redo.

Q: What can you tell me about ventilation?

A: Ventilation is an important component to making a roof last. We try to educate our customers on different options. For example, you can install a ridge vent system or you can upgrade to a power fan. We try and design a system that works for our customers and ventilates their roofs as much as possible.

Q: How do I know if I need a whole new roof?

A: We’re completely honest when we assess a roof. We’ll maintain it if possible, and we’ll never suggest a new roof just to get the work.

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SELECTED PHOTOS FROM General Roofing Company

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Michael Wakerling

Expert CONTRIBUTOR PROFILE
  • Michael Wakerling is a 44-year veteran of the roofing industry and owner of General Roofing Company, a Diamond Certified company since 2002. He can be reached at (510) 761-5937 or by email.

Michael Wakerling: The Old-Fashioned Way

By James Florence, Diamond Certified Resource Reporter

OAKLAND — As the third-generation owner of General Roofing Company in Oakland, it’s no surprise that Michael Wakerling has been immersed in the roofing industry throughout his entire life. “My grandfather started the business back in 1924 and it’s been in the family ever since,” he says. “When I was a little kid, I used to go to work with my dad on weekends, and over time I just gravitated toward the trade.” Mike’s deep industry roots also explain his commitment to upholding the old-fashioned service approach his grandfather originally instilled in the company. “My grandfather had a set of rules that he did business by, and we’ve tried to keep those rules with us. I think that’s one of the reasons we’ve been able maintain our loyal customer base over the years, including relationships that span multiple generations.”

A lifetime East Bay resident, Mike was born in Castro Valley and later settled in Livermore, where he lives today. Outside of work, he enjoys being outdoors, whether fishing in the mountains or spending a day at the beach in Carmel. In addition to personal hobbies, Mike keeps up with his sons, Matt and Shane, and makes frequent trips to Texas to visit his daughter, Laura, and grandson, Ethan.

In his life and career, Mike says he adheres to the age-old Golden Rule. “I always try to treat people how I like to be treated. People deserve to be regarded with respect and dignity, which is why, when dealing with customers, I try to be as upfront and honest as possible to ensure there are no surprises while we’re working on their roofs.”

As he draws nearer to retirement, Mike says he looks forward to passing his business down to its fourth generation of family ownership. “My son, Shane, works with me and is going to take over when I retire.” When asked one thing he’ll do after that takes place, Mike says he’ll likely take a vacation to trace some of his family roots. “I think I’ll head to Switzerland, because that’s where my grandfather immigrated from. We still have some distant relatives there, so I’d like to go see where my family came from.”

Ask Me Anything!

Q: What’s your favorite restaurant?
A: Italian Colors in Oakland.

Q: Have you ever had a conversation with a famous person?
A: I met Ricky Henderson, the former Oakland A’s outfielder, when we re-roofed his mother’s house. This was back when he was still playing, and he actually set us up to watch a game in his personal luxury box at the stadium.

Q: What’s your favorite dessert?
A: Key lime pie.

Q: If you had a theme song, what would it be?
A: “Margaritaville” by Jimmy Buffet.

Q: What’s your favorite newspaper comic strip?
A: “Marmaduke.”

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Expert articles
  • Considerations for Roofing System Design

    OAKLAND — Planning to replace your roof? If so, you’ll want to make sure your new roof meets your specific needs and preferences. Here are a few considerations to make when designing a roofing system:

    Long-term plans

    How long do you envision yourself living in the home? If you plan on moving in five years, a practical, mid-range roofing system will likely make more sense than a high-end, cosmetically appealing one.

    Aesthetics

    Do you have specific ideas about the visual look of your roof? In this case, your roofing contractor can tailor your roofing system to include aesthetic features like copper flashings and designer shingles.

    Fire risk concerns

    Wildfires have become a major concern in the Bay Area during the last several years. If you live in an area that has an elevated risk of fire, your contractor can design your roofing system with an emphasis on fire protection.

    Budget

    Naturally, the size of your budget will come to bear on the design of your roofing system. Keep in mind that you’ll also want to invest in future maintenance of your roof so it can achieve its full lifespan.

    These are just a few examples of factors that may affect the design of your roofing system. Discuss these and other concerns with your roofing contractor to make sure your new roof fulfills your expectations.

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  • Achieving Title 24 Compliance With Your Roof

    OAKLAND — California’s Title 24 energy code now extends to residential roofing, with specific requirements for both flat and sloped roofs. For this reason, if you’re planning to replace your roof in the near future, you’ll need to ensure it meets these requirements.

    Fortunately, there are many options for achieving Title 24 compliance with a roof. One is to use cool roofing materials, which are specifically designed to improve energy-efficient performance. For sloped roofs, these include cool roof shingles, synthetic shakes and slates; for flat roofs, these include cool roof coatings, as well as PVC and TPO style roofs.

    If you’re partial to a particular roofing material that’s not Title 24-compliant, don’t worry: there are alternative ways to achieve compliance. After all, the main concern is reducing heat gain in the attic, and there are several ways to achieve this beyond installing cool roofing materials. Examples include upgrading attic insulation to R38, having the home’s HVAC system (if located in the attic) wrapped and insulated, and improving attic ventilation.

    Since Title 24 requirements tend to get stricter as time goes on, it’s important to work with a roofing contractor that stays up to date with industry changes. They’ll be able to help you find a roofing solution that fulfills both Title 24 requirements and your personal preferences.

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  • Essential Roof Maintenance

    OAKLAND — Like your car, your roof is one of your most valuable assets, and as such, it requires ongoing maintenance to reach its maximum life expectancy. However, the type of maintenance needed depends in part upon what type of roof you have. For example, if your home has a flat roof, your biggest concern should be keeping its drainage system clear of debris. Due to a flat roof’s horizontal orientation, a clogged drain can lead to issues with standing water, such as leaks. Worse still, in extreme cases, the weight of standing water can result in a total collapse of the roof.

    If you have a sloped roof, keep an eye on the condition of its shingles. Regularly check for issues like curled shingles or broken/cracked ridge tile and have them repaired proactively. Additionally, make sure any pipes and protrusions on your roof are sealed, and keep your gutters and downspouts clear of debris.

    By investing a small amount of time and money into regular roof maintenance, you can avoid far more costly problems and ultimately maximize your roof’s longevity.

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  • The Benefits of Systematic Roofing

    OAKLAND — When it comes to roof replacement, many homeowners opt to take the least expensive route possible. However, a much more cost-effective option is to take a systematic approach. Far more than just installing new shingles, a systematic approach to roofing incorporates all related components to ensure maximum performance in terms of durability and energy efficiency.

    While shingles are an important part of any roof, there are many other related components that can impact a roof’s performance. For instance, in a system-based scenario, rather than placing new shingles over an existing underlayment, all flashing is replaced to ensure maximum protection from water intrusion. Another vital aspect is ventilation, where upgrades to attic, kitchen and bathroom ventilation can improve energy efficiency. Additionally, making upgrades such as replacing OSB sheeting with plywood can further augment a roof’s integrity.

    While a systematic approach to roofing offers many practical benefits, one of the biggest advantages is extended manufacturer warranties. By using high-quality components to bring a roof up to specific manufacturer standards, a roofing company can offer homeowners extended warranties that range from 25 years to lifetime, depending on the extent of the upgrades performed.

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Expert video tip
  • Video: Preventative Roof Maintenance

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: Though often overlooked, preventative maintenance is essential for the life of every roof. Today we’re in Oakland with Diamond Certified Expert Contributor Mike Wakerling of General Roofing Company to learn more.

    Diamond Certified Expert Contributor, Mike Wakerling: Though often overlooked, and often forgotten, a preventative roof maintenance program is essential for the life of every roof.  On slope roof systems, this can entail cleaning debris from the roof and gutters, flushing the downspouts to improve proper water drainage, and checking the seal where pipes and vents extend through the roof flashing, looking for cracking and deterioration.  Also flashings and counter-flashings at the chimeneas and roof to wall junctures should be checked as well for any issues and deteriorations of any sealants used.  Any overhanging foliage should be trimmed back off the roof at this time to prevent damage to the roof.  Roofs with composition shingles should be checked for missing, cracking, or curling shingles, which can indicate it may be time to consider replacing the roof.

    On flat roof systems, the flashing seals should also be checked for deterioration, but the most important issue on a flat roof is that debris should be cleaned off the roof, and the roof drains and downspouts should be clear and open of any debris to ensure that water can drain off the roof to the ground unobstructed.  Clogged drains and downspouts are the most common and damaging types of roof leaks we see because of the volume of water that is involved in these areas that can enter the structure if the drain or downspout is clogged.  Also with the weight of the water standing on the roof of a clogged roof drain, there is also the danger of the roof deck collapsing.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Title 24 Requirements for Roofs

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: When choosing a roofing product, it’s important to consider the impact of Title 24 energy efficiency requirements. To learn more, we’re in Oakland with Shane Wakerling of General Roofing Company, speaking on behalf of Diamond Certified Expert Contributor Mike Wakerling.

    Shane Wakerling: Since 2014, California’s Title 24 requirement has now gone into roofing.  This now requires both low and residential steep slope roofs to be meeting certain energy requirements.  There are various options for you when considering cool roof solutions.  There are cool roof shingles, cool roof synthetic shakes and slates.  There are also cool roof coatings for your flat roofs as well as PVC and TPO style roofs.  If you do fall in love with a non-Title 24 compliant product, don’t worry.  There are several different exceptions that you can follow.  One being that you can have R38 insulation, another being that your HVAC system, if it is in the attic, is wrapped and insulated.  If you don’t have an HVAC system in your attic, that is also another option.  If you do have any questions, I suggest speaking to your qualified roofing contractor.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Considerations for Roofing System Design

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: Planning to replace your roof? If so, you’ll want to make sure your new roof meets your specific needs and preferences. To learn more, we’re in Oakland with Bill Richards of General Roofing Company, speaking on behalf of Diamond Certified Expert Contributor Mike Wakerling.

    Bill Richards: When going on an estimate, one of the first things we try and do is talk to the homeowner and ask a few questions.  That way we can get a feel for what they want, what is important to them, and what their expectations are.  One of the first questions we ask is: how long do you envision yourself being in the home?  This allows us to provide a solution with a similar longevity.  If you plan on moving in 5 years, a high-end cosmetically appealing roof may not be what you’re looking for, but maybe it is.  By asking what is important for us to consider for your job, we may find that aesthetics are the driving force.  We can then tailor the solution to include copper flashings or designer shingles.  Perhaps you live in an area prone to fire risk.  We can then adapt the system to bolster your fire protection.  Lastly, we’d like to know what your budget is.  Homeownership comes with its share of issues, and often protecting your investment means upkeep is required in multiple areas.  By understanding the overall plan with your home, we can provide a customized system that will fulfill your expectations.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Importance of Roof Maintenance

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: Whether your home has a sloped or flat roof, it’s important to take a preventative approach to maintenance. To learn more, we’re in Oakland with Shane Wakerling of General Roofing Company, speaking on behalf of Diamond Certified Expert Contributor Michael Wakerling.

    Shane Wakerling: A great pro tip is to keep your roof maintained. Your roof is one of your most valuable assets and, just like your car, requires maintenance for optimal life expectancy. For flat roofs, this includes keeping the roof drains clear of debris, as this could cause leaks or potential collapse after a heavy rain. For sloped roofs, this includes making sure that any shingle issues are taken care of, such as curled shingles or broken or cracked ridge tile. And any pipes and protrusions sealed and having your gutters and downspouts cleaned. This is the importance of making sure your roof is maintained.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Taking a Systematic Approach to Roofing

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: If you’re planning on remodeling your roof, you’ll want to consider taking a systematic approach. Today, we’re in Oakland with Diamond Certified Expert Contributor Michael Wakerling of General Roofing Company to learn more.

    Diamond Certified Expert Contributor, Michael Wakerling: If you’re thinking of having a new roof installed, we recommend installing a systematic roof system. A systematic roof system consists of components that the manufacturer has put together that will increase the longevity and life of your roof.

    This will include using a new sheathing, if needed; we prefer plywood, it holds the nails a little better, an upgraded felt underlayment, and ventilation on your roof, whether it be ridge vent, attic vent, and soffit venting. This will keep the attic cool and keep the shingles from prematurely aging.

    A systematic roof system, if you install one, you can get the manufacturer’s warranties that will increase the warranty parts to anywhere from 15 to 30 years to lifetime with a 25-year workmanship warranty. This is available through the manufacturer itself if you use the components they require for that roof system.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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General Roofing Company WEBSITE AND EXTERNAL FEED
  • General Roofing Company SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.generalroof.com
Diamond Certified RATINGS ON General Roofing Company
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 371 VERIFIED CUSTOMERS i
General Roofing Company : Average 8.9 out of 10 based on 371 unique customer surveys of customer satisfaction.

Don C.

VERIFIED General Roofing Company CUSTOMER

1 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using them for years, and I recommend them highly. I was very satisfied with their work quality and have never had any problems.

I like that they arrive promptly, they are straightforward in their work, they are easily to deal with. They do their work efficiently.

Lou T.

VERIFIED General Roofing Company CUSTOMER

2 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, very knowledgeable, and experienced. They knew exactly what was needed to repair my room, and they did a good job. I have not had any problems up there since.

I liked that they were professional, responsive, and they came on time. I liked that they fixed my roof quickly, and there has not been a problem since.

Manuel S.

VERIFIED General Roofing Company CUSTOMER

3 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work. We had used them many years ago, which is why we called them back again.

I liked that they were flexible with our scheduling needs, and they were very accommodating.

Craig E.

VERIFIED General Roofing Company CUSTOMER

4 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fabulous.

They are fabulous.

Earl L.

VERIFIED General Roofing Company CUSTOMER

5 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent.

They seem to be very workmanlike. They cut the time and there wasn't any delay.

Patrick M.

VERIFIED General Roofing Company CUSTOMER

6 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done and it was very simple.

They were on time.

Wade J.

VERIFIED General Roofing Company CUSTOMER

7 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They took care of my problem.

Jack T.

VERIFIED General Roofing Company CUSTOMER

8 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them.

They were able to replace my roof.

William P.

VERIFIED General Roofing Company CUSTOMER

9 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality

They are very easy to contact and they did very good, clean work.

Mike K.

VERIFIED General Roofing Company CUSTOMER

10 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am a general contractor and I use them for jobs anyway.

Their professionalism, Bill Richards is my salesman and he is outstanding. I have worked with him on two other jobs. They are very professional and the workers listen. They take instructions well and they work well with me.

Cathy M.

VERIFIED General Roofing Company CUSTOMER

11 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to book them if they could.

They are very efficient, but it did take a while to schedule an appointment.

Jack W.

VERIFIED General Roofing Company CUSTOMER

12 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

That my roof got done

Beverly T.

VERIFIED General Roofing Company CUSTOMER

13 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

My roof didn't leak after they repaired it.

The roof doesn't leak and they did a good job. They didn't make a mess. They were on time and on schedule.

George A.

VERIFIED General Roofing Company CUSTOMER

14 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they were going to do and they did it quickly. They delivered what they said they would.

They did what they said they were going to do and they did it quickly. They delivered what they said they would.

Ken B.

VERIFIED General Roofing Company CUSTOMER

15 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job and I was very satisfied with everything that they did.

The guy came by a couple of times and looked over the situation. He told me exactly what it was and how much it would cost.

Mike W.

VERIFIED General Roofing Company CUSTOMER

16 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

To call them, because they are amazing. They were super responsive and they were able to come out the day before Thanksgiving in a torrential downpour. They had done work on another building that I had and he was able to get up on the roof to determine that it was not a roof, but a problem with the caulking on the side of the roof. Some of the bathrooms were not getting enough ventilation and I didn't have any fans. The price he gave me was very fair.

Super knowledgeable and super responsive, they show up which is important.

Gary A.

VERIFIED General Roofing Company CUSTOMER

17 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you are going to have a roof done or repair work, I would recommend them.

I spoke with the guy in charge of the estimates. He gave me an estimate, climbed up on the roof, and was pretty straightforward and exacting about what needed to get done.

Bill B.

VERIFIED General Roofing Company CUSTOMER

18 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. They're fine.

They did the job.

Sally D.

VERIFIED General Roofing Company CUSTOMER

19 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are worth giving a try, and they made appointments faster than other roofers. They can handle all kinds of roofs.

Making appointments, they were dependable. Also, they were able to provide an estimate first.

Judy D.

VERIFIED General Roofing Company CUSTOMER

20 of 371

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable and even helped with planning something in the yard. They seemed very knowledgeable, and I had no problems. The owner is a very nice guy.

The owner and the fact that they were quiet, went about their business, and got the job done

Read All 371 Survey Responses at Ratings View