Diamond Certified Company Report

FixEm Appliance Repair

Diamond Certified Company Report

FixEm Appliance Repair

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 147 VERIFIED CUSTOMERS i

Bianca W.

VERIFIED FixEm Appliance Repair CUSTOMER

1 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who came out was extremely professional and able to fix my freezer extremely quickly. I appreciated all of his help.

He was professional, knowledgeable, and able to get the job done in one day.

Michelle J.

VERIFIED FixEm Appliance Repair CUSTOMER

2 of 147

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. They were quick and responsive. They even cleaned up after themselves.

The gentleman was really friendly and respectful. We appreciated that they were able to turnaround quickly and fix things for us.

Amy L.

VERIFIED FixEm Appliance Repair CUSTOMER

3 of 147

Quality 9
9 10
Loyalty Yes
CRITIQUE

They fixed the problem with our dryer.

They were available to come out quickly and it didn't take a long time to fix it.

Read All 147 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Moshe Spund (L) and Natan Framowitz are owners of FixEm Appliance Repair.

FixEm Appliance Repair fixes washers and dryers, ovens, refrigerators, dishwashers, and other large appliances for residential customers throughout Contra Costa and Alameda Counties. Owners Moshe Spund and Natan Framowitz have the training and equipment to service all major and minor brands, and they also perform preventative maintenance that’s designed to extend the lifespan of their clients’ appliances.

Mr. Spund says FixEm Appliance Repair’s customer-oriented business practices have been crucial to its success. “Our clients appreciate the personal touch we bring to their jobs. We’re respectful of their homes and we never hide anything from them. If we have to order parts or we’re unsure if a certain repair will work, we’ll let them know upfront so there are no surprises.”

FixEm Appliance Repair educates its customers about their appliances so they can ensure they’re getting the best possible performance and avoid potential issues in the future. “We believe it’s important for homeowners to know how to maintain their appliances,” affirms Mr. Framowitz. “Just as you can’t drive a car forever without taking it to the shop once in a while, you need to care for appliances to confirm they’re operating correctly. Our clients really value the advice and information we share with them.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON FixEm Appliance Repair

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Appliance Repair
Washers, Dryers, Ovens, Stoves, Ranges, Refrigerators, Dishwashers, Garbage Disposals, Trash Compactors & Outdoor Grills
Preventive Maintenance

BRANDS Supported
  • Whirlpool

  • KitchenAid

  • Bosch

  • Asko

  • Miele

  • LG

  • Sub-Zero

  • Wolf

  • General Electric

  • JennAir

  • Kenmore

  • Magic Chef

  • Samsung

  • Frigidaire

  • Maytag

  • Viking

  • Electrolux

  • Thermador

  • Amana

  • Dacor

DIAMOND CERTIFIED RESEARCHED ARTICLES ON FixEm Appliance Repair

A FixEm Appliance Repair technician works on a customer's dryer.

Company Profile

FixEm Appliance Repair fixes washers and dryers, ovens, refrigerators, dishwashers, and other large appliances for residential customers throughout Contra Costa and Alameda Counties. Owners Moshe Spund and Natan Framowitz have the training and equipment to service all major and minor brands, and they also perform preventative maintenance that’s designed to extend the lifespan of their clients’ appliances.

Mr. Spund says FixEm Appliance Repair’s customer-oriented business practices have been crucial to its success. “Our clients appreciate the personal touch we bring to their jobs. We’re respectful of their homes and we never hide anything from them. If we have to order parts or we’re unsure if a certain repair will work, we’ll let them know upfront so there are no surprises.”

FixEm Appliance Repair educates its customers about their appliances so they can ensure they’re getting the best possible performance and avoid potential issues in the future. “We believe it’s important for homeowners to know how to maintain their appliances,” affirms Mr. Framowitz. “Just as you can’t drive a car forever without taking it to the shop once in a while, you need to care for appliances to confirm they’re operating correctly. Our clients really value the advice and information we share with them.”

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Company Philosophy

“Our customers are very important to us, so we take the time to make sure they’re satisfied and their needs are fulfilled. Ultimately, our goal is to leave them with more knowledge of their appliances than they had when we first arrived.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for appliance repair companies that have earned the prestigious Diamond Certified award. For FixEm Appliance Repair, the key to keeping customers happy is educating them so they get the most out of their purchases. “We believe it’s very important for homeowners to know how to maintain their appliances,” affirms co-owner Moshe Spund. “These products need to be cared for in order to have a prolonged life and operate the way that they should. Our customers love that we answer their questions, give them advice and share our expertise.”

FixEm Appliance Repair has been fixing washers and dryers, ovens, refrigerators, dishwashers, and other large appliances for residential customers throughout Contra Costa and Alameda Counties since 2014. Mr. Spund and his partner, Natan Framowitz, have the training and equipment to service all major and minor brands, and they also perform preventative maintenance that’s designed to extend the lifespan of appliances.

Unlike less experienced appliance repair companies that rush through jobs and offer few details about their work, FixEm Appliance Repair takes the time to provide a personal touch on every job. “In this industry, not all repairs are obvious and some work requires multiple phases, but we’re always open and honest with our customers about what they need,” says Mr. Spund. “If we need to order a part or we’re not certain a repair will actually work, we’ll let them know upfront. We never hide anything from our customers.”

FixEm Appliance Repair further differentiates itself by acting more like a knowledgeable, helpful friend than a repair company. “We honestly evaluate each repair and help the customer decide whether repair or replacement is the more cost-effective solution,” says Mr. Spund. “We have the confidence to communicate with our clients and provide them with the best possible value. Keeping them satisfied is the most important part of our job.”

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Industry Info

When is an appliance worth keeping and when is it time to invest in a new one?

Major appliances are a big investment, so when your refrigerator starts to thump or your washing machine won’t drain, you’re faced with an important question: to repair or replace?

According to Moshe Spund, co-owner of FixEm Appliance Repair in Oakland, keeping older appliances might be the best move if they’re repairable. “I recommend hanging on to older appliances because in most situations older appliances were built better than newer ones,” he advises. “If the repair costs are reasonable and the appliance will function like new after the repair, the smaller fee and potentially longer life can outweigh the benefits of a new machine.”

Most experts recommend replacing appliances if repairs will cost more than 50 percent of what a new appliance would cost. However, if the repairs are more than you want to spend on an older appliance or if newer models have features you can’t live without (smartphone controls, better energy efficiency), investing in a new appliance may be worthwhile.

But don’t swap old for new too quickly. Even though trading up for an appliance with the latest bells and whistles may be tempting, consumers often find they’ve paid for features they don’t use and incur higher repair costs as a result. “Most people don’t use half of the features on their appliances, and that’s where most of the issues happen,” confirms Mr. Spund. “The more sophisticated the machine, the more computer cores and electronic sensors there are, which increases the chances of needing an expensive repair. Also, since older machines are mechanical, they tend to outlast electronic machines.”

If you decide to purchase a new appliance, make sure you protect your investment by buying carefully. It can be tempting to rush into the decision, especially if you have food melting in a malfunctioning freezer, but you deserve the right item for your specific needs. Experts say you should always look for long-term manufacturers’ warranties, trustworthy brands and stores that aren’t pushy.

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Frequently Asked Questions

Q: Will you tell me if my appliance is worth fixing?
A: Yes, we always let our customers know if it’s worth paying to repair their appliances. If we recommend replacement, we can even provide a few options that would work for your needs and price range.

Q: How long will it take to repair my appliance?
A: It depends on the appliance and the type of repair. We keep our service trucks stocked with common parts for large appliances, so most work can be done on the same day. If we need to order a part, we can usually get it by the next day and complete the repair soon after. Regardless, we’ll keep you informed about the specifics of your situation.

Q: Will you show me the old parts or return them to me?
A: By law, the old parts belong to you, so we’re not allowed to remove them from your property without your permission. If you want to keep them, you’re free to do so, but we can also remove and dispose of them if you’d prefer. The only exception is major control boards—the manufacturers want us to ship the damaged parts back to them so they can see what went wrong.

Q: Do you charge a diagnostic fee?
A: We charge $75 for all diagnostics and estimates. If you decide to have us handle the repairs, we’ll waive that fee.

Q: What types of appointment windows do you offer?
A: We offer three-hour appointment windows, but we understand that this can be quite a long time for many people. So, as a courtesy, we always call 30 minutes before we arrive to let customers know we’re on the way.

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SELECTED PHOTOS FROM FixEm Appliance Repair

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Moshe Spund

Expert CONTRIBUTOR PROFILE
  • Moshe Spund is owner of FixEm Appliance Repair, a Diamond Certified company. He can be reached at (925) 386-6928 or by email.

Moshe Spund: Assembling a Livelihood

By James Florence, Diamond Certified Resource Reporter

OAKLAND — As a kid, Moshe Spund enjoyed taking things apart and reassembling them, but he never thought he’d one day make a career out of it. “I’ve always had an interest in knowing how things work,” he affirms. “To me, it’s like a puzzle. If something isn’t working right, I enjoy the challenge of figuring out what’s causing it and how to repair it. Still, I never considered a career in appliance repair until I saw an online job listing. When I went in for the interview, I was skeptical, but once I started, I fell in love with the trade.”

In 2018 (roughly five years after he started as an appliance repair technician), Moshe and his longtime friend, Natan Framowitz, decided to join forces and start their own appliance repair company. “Natan and I have known each other since we were kids, and after I started doing appliance repair, I convinced him to join me in the trade. Eventually, we wanted to be more independent and provide better service for our clients, so we started our own business.”

Today, as owner of FixEm Appliance Repair, Moshe says his favorite part of his job is interacting with customers. “I enjoy meeting new people, getting to know them, hearing their stories and sharing some of mine. Along the way, I try to provide the best service I can and offer advice on appliance maintenance.”

A resident of Richmond, Moshe spends the bulk of his free time outside. “I’m a pretty outdoorsy guy, so I try to enjoy the California weather as much as possible,” he affirms. “I enjoy going hiking, skiing, and camping in places like Lake Tahoe and Yosemite.”

In his life and career, Moshe espouses the value of positivity. “I try to do at least one positive thing every day,” he says. “Whether I’m dealing with a client or a complete stranger, I make it a point to be kind and act in a selfless manner. I don’t like negativity—I’m all about keeping things positive and doing right by others.”

When asked the first thing he’d do if he were to retire tomorrow, Moshe says he’d probably start a new business. “I like to keep busy. I have a hard time imagining a life of just sitting on a beach and drinking margaritas. That may be fun for a while, but it would get old pretty fast.”

Ask Me Anything!

Q: What was your first job?

A: I was an assistant manager of the furniture department at Office Depot.

Q: Music or talk radio?

A: Talk radio. I listen to NPR a lot.

Q: If you could travel anywhere in the world, where would you go?

A: India.

Q: What’s your favorite snack?

A: I like healthy snacks like fruit.

Q: What’s the most death-defying feat you’ve ever attempted?

A: A while back, I was working on acquiring a skydiving license. I stopped after six or seven jumps, but I’m still hoping to go back and complete it one day.

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Expert articles
  • An Important Dryer Maintenance Measure

    OAKLAND — Have you noticed that your dryer isn’t working as well as it used to? Is it taking longer to dry your clothes? Is your dried laundry full of loose lint? Believe it or not, these issues can all stem from a clogged lint filter.

    When a dryer’s lint filter isn’t cleaned between loads, it can inhibit operating efficiency and result in longer drying times. Plus, when the filter is full, it can’t properly capture lint, which will instead end up all over your freshly dried clothes.

    What’s more, cleaning your lint filter is an important safety measure. Every year, thousands of house fires are caused by dryers, and a good number of these result from clogged lint filters. So, don’t let this happen to you—clean your dryer’s lint filter after each load.

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Expert video tip
  • Video: Dryer Lint Filter Maintenance

    Complete Video Transcription:

    OAKLAND — Host, Sarah Rutan: If your dryer seems to be underperforming, it may be a symptom of neglected maintenance. Today we’re in Oakland with Diamond Certified Expert Contributor Mo Spund of FixEm Appliance Repair to learn more.

    Diamond Certified Expert Contributor, Mo Spund: You know how sometimes your dryer takes too long to dry your clothes? It seems like it’s not working? Well, here’s something that you can do to maintain it yourself. That little lint filter in the front, make sure that it’s clean before and after each use. Not only is that going to help your dryer dry more efficiently, it’s going to prevent a lot of other issues from happening – lint building up in your vent or inside the machine, which is actually a fire hazard. Make sure you stay safe and maintain your appliances.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Natan Framowitz

Expert CONTRIBUTOR PROFILE
  • Natan Framowitz is owner of FixEm Appliance Repair, a Diamond Certified company. He can be reached at (925) 386-6928 or by email.

Natan Framowitz: Unlocking Potential

By James Florence, Diamond Certified Resource Reporter

OAKLAND — Natan Framowitz might never have known he had a talent for appliance repair were it not for the encouragement of a close friend. “Around 2014, my longtime friend, Mo, started doing appliance repairs and convinced me that I should join him in the field,” he recounts. “I was hesitant at first—the idea of people relying on me to fix their appliances was a bit intimidating. But soon after I started, I realized I had a knack for it. I found I was able to fix things that other technicians couldn’t, and it basically became second nature.”

In 2018, after three years working together at the same company, Natan and Mo decided to team up and start their own appliance repair business. Today, as co-owner of FixEm Appliance Repair, Natan says his favorite part of his job is interacting with customers. “Doing service calls gives me the opportunity to meet a lot more people than I would otherwise. Even though I’m only there for an hour or so, I enjoy talking with customers and making those small connections.”

A resident of Oakland, Natan spends the bulk of his time outside of work on creative pursuits. “My main hobby is making music,” he details. “That’s how I relax—whenever I’m stressed, I just grab my guitar and start playing, and the whole world gets erased. I’m also in the midst of building my own acoustic guitar.”

In his life and career, Natan espouses the value of believing in one’s self. “Never give up on your goals—believe in yourself and you’ll get there,” he says. “Even if you’re unsure whether you’ll succeed, don’t be afraid to try. As I mentioned earlier, I was hesitant about doing appliance repair, but I didn’t let my doubts stop me. Because of that, I ended up unlocking potential I didn’t even know I had. So, don’t be afraid to take that first step. You never know what hidden talents you may discover.”

When asked the first thing he’d do if he were to retire tomorrow, Natan says he’d spend more time making music. “I’d probably build a little home recording studio where I could chill out and pass the time exploring music.”

Ask Me Anything!

Q: If you could immediately master any musical instrument, what would you choose?

A: The bagpipes.

Q: What kinds of music do you like?

A: I mainly enjoy rock and heavy metal, but lately I’ve really been getting into jazz.

Q: Are you an early bird or a night owl?

A: Before I started doing appliance repair, I was more of a night owl, but I’ve since become an early bird out of necessity.

Q: What’s your favorite dessert?

A: Vanilla ice cream.

Q: If you could time travel, would you go to the past or the future?

A: I would go back to a time before cellphones and social media, when people had more palpable connections with each other.

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Expert articles
  • Why You Shouldn’t Use Your Oven’s Self-Clean Feature

    OAKLAND — These days, most ovens come with a feature called “self-clean.” At first glance, this seems like a great feature—after all, if your oven cleans itself, that’s one less task you have to worry about. However, as convenient as it sounds, this feature can potentially cause serious problems.

    When in self-clean mode, an oven will reach an extremely high temperature. In some instances, this extreme heat can actually cause the oven’s control board to overheat and burn out. Not surprisingly, this will cause the oven to shut off and become inoperable. What’s worse, since the oven door locks shut during self-clean (a protective measure to ensure no one opens it during cleaning), it’ll remain locked after the unit shuts down. At this point, the only way to open the door again is to pry it open.

    While this scenario doesn’t happen all the time, it happens often enough to recommend against using the self-clean feature. A better choice is to clean your oven using a grease remover like EASY-OFF®. It may not be as convenient as self-cleaning, but at least you won’t run the risk of an expensive repair bill.

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FixEm Appliance Repair WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON FixEm Appliance Repair
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 147 VERIFIED CUSTOMERS i

Bianca W.

VERIFIED FixEm Appliance Repair CUSTOMER

1 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

The guy who came out was extremely professional and able to fix my freezer extremely quickly. I appreciated all of his help.

He was professional, knowledgeable, and able to get the job done in one day.

Michelle J.

VERIFIED FixEm Appliance Repair CUSTOMER

2 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were great. They were quick and responsive. They even cleaned up after themselves.

The gentleman was really friendly and respectful. We appreciated that they were able to turnaround quickly and fix things for us.

Bill P.

VERIFIED FixEm Appliance Repair CUSTOMER

3 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They are good and do good work.

They are pretty good.

Efren L.

VERIFIED FixEm Appliance Repair CUSTOMER

4 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They got the job done and followed up on everything. It was good.

Clean, professional, nice, easy to work with, and got the job done

Lynn G.

VERIFIED FixEm Appliance Repair CUSTOMER

5 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were prompt and knew what they were talking about.

His knowledge was great.

Bobby C.

VERIFIED FixEm Appliance Repair CUSTOMER

6 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them.

Quick, reliable, and professional

Lance V.

VERIFIED FixEm Appliance Repair CUSTOMER

7 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were prompt, courteous, knowledgeable, and respectful of our space during Covid. They went above and beyond the scope of projects at times and they bake sourdough bread.

All of it

Alex B.

VERIFIED FixEm Appliance Repair CUSTOMER

8 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were great, on time, got work done, and explained everything,. They were awesome.

Nothing in particular, they did a great job.

Sophia P.

VERIFIED FixEm Appliance Repair CUSTOMER

9 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were very quick, easy to schedule and professional.

They were super easy to work with.

George W.

VERIFIED FixEm Appliance Repair CUSTOMER

10 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They did the job as quickly as it could be done and fixed it on the first try.

They were very careful due to Covid and wore the appropriate protective gear.

Katie D.

VERIFIED FixEm Appliance Repair CUSTOMER

11 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were straightforward, honest, and efficient.

They were easy and I trust that they did a good job.

Keri F.

VERIFIED FixEm Appliance Repair CUSTOMER

12 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were reliable, professional, and got the job done.

Very professional, did a good job, and we were pleased.

Al W.

VERIFIED FixEm Appliance Repair CUSTOMER

13 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job and I would definitely use them again.

Quick, easy to schedule, and did a great job.

Nancy S.

VERIFIED FixEm Appliance Repair CUSTOMER

14 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

I have already referred them. They are polite, timely, and respectful under the circumstances of the pandemic.

Calling ahead and showing up on time

Bill R.

VERIFIED FixEm Appliance Repair CUSTOMER

15 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were fast, reliable, and got the job done right.

Overall, a great experience

Mila B.

VERIFIED FixEm Appliance Repair CUSTOMER

16 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

I have already recommended them to friends.

It was a really weird installation. He had to go back and forth to the hardware store, but he was really cool about it and didn't complain.

Beverly P.

VERIFIED FixEm Appliance Repair CUSTOMER

17 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were honest, which is a big thing these days. They can analyze the problem and repair whatever is broken.

They were honest.

Ethan G.

VERIFIED FixEm Appliance Repair CUSTOMER

18 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were able to come out quickly, were affordable, and everything works now so no complaints.

We called several companies and they were the first to get back to us and were able to come out the fastest.

Jal H.

VERIFIED FixEm Appliance Repair CUSTOMER

19 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick and reliable.

They fixed what needed to be fixed.

Mary H.

VERIFIED FixEm Appliance Repair CUSTOMER

20 of 147

Quality 10
10
Loyalty Yes
CRITIQUE

They were very responsive, very honest, and very skilled.

Responsive, I called during the holidays and no one would answer, but they did.

Read All 147 Survey Responses at Ratings View

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