Diamond Certified Company Report

Farrar Construction Inc.

Diamond Certified Company Report

Farrar Construction Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 107 VERIFIED CUSTOMERS i

Joe L.

VERIFIED Farrar Construction Inc. CUSTOMER

1 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell them that they were meticulous, fabulous with their word, they followed through, they were on time, and they were fun. It was great.

Everything including their work ethic, it was a great experience.

Bill K.

VERIFIED Farrar Construction Inc. CUSTOMER

2 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

Friendly, committed, and responsible

Well, they were willing to take on a job that other people did not want to take on. They were willing and enthusiastic. It was very pleasant and rewarding for us to work with them.

Claudia S.

VERIFIED Farrar Construction Inc. CUSTOMER

3 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd just say that they did excellent work. I was very satisfied with my deck. I worked with the owner's son. I can't remember his name, but I enjoyed having him working with me. They were friendly and positive.

I would have to say that I have a wonderful deck. It's well constructed, and I'm very satisfied with the service that they provided.

Read All 107 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mark (L) and Scott Farrar, Owners

Farrar Construction Inc. offers a variety of services to residential clients in Sonoma and Marin Counties, including bathroom and kitchen remodeling, new construction, and deck building. Owner Scott Farrar says he truly loves his work, which makes his company stand out in its industry. “People really appreciate good work and service. We take pride in what we do, and our customers respond to our dedication.”

Mr. Farrar became co-owner of Farrar Construction in 2013 and recently assumed ownership of the company after the retirement of his father, Mark Farrar. He says much of Farrar Construction’s success can be attributed to its ability to meet and exceed its clients’ expectations. “We strive to understand and realize each client’s vision. Instead of coming in and taking over their project, we listen closely to their ideas and work hard to give them exactly what they want.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Farrar Construction Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County

SERVICES PERFORMED

Bathrooms
Decks
Kitchens
New Construction
Remodeling

BRANDS Supported
  • Azek Deck

  • Trex

  • AZEK

  • Ipe

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Farrar Construction Inc.

Farrar Construction built this two-level redwood deck in Santa Rosa.

Company Profile

Farrar Construction Inc. offers a variety of services to residential clients in Sonoma and Marin Counties, including bathroom and kitchen remodeling, new construction, and deck building. Owner Scott Farrar says he truly loves his work, which makes his company stand out in its industry. “People really appreciate good work and service. We take pride in what we do, and our customers respond to our dedication.”

Mr. Farrar became co-owner of Farrar Construction in 2013 and recently assumed ownership of the company after the retirement of his father, Mark Farrar. He says much of Farrar Construction’s success can be attributed to its ability to meet and exceed its clients’ expectations. “We strive to understand and realize each client’s vision. Instead of coming in and taking over their project, we listen closely to their ideas and work hard to give them exactly what they want.”

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Company Philosophy

“We let our customers know we care by doing the job right and making sure they’re comfortable having workers in their homes. We always complete jobs on time and on budget, which is crucial, but we believe our customers appreciate our service more than anything else.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For Farrar Construction Inc., the key to achieving and maintaining high levels of customer satisfaction is working closely with its clients to ensure their building projects meet and exceed their expectations. “We really strive to understand and realize each client’s vision,” says owner Scott Farrar. “It sounds simple, but it’s true. We don’t just come in and take over a project—we listen closely to the client’s ideas and do our best to give them exactly what they want.”

Farrar Construction has been building decks, remodeling kitchens and bathrooms, and providing various general construction services for residential clients in Sonoma and Marin Counties since 1995. Mr. Farrar credits much of the company’s success to his and his employees’ love of the building process. “We truly take pride in what we do, and our clients respond to that,” he says. “They appreciate how dedicated we are to delivering quality work and service.”

Unlike less experienced construction companies that strive to maximize their workload volume by completing projects as quickly as possible with little regard for details, Farrar Construction takes a personalized approach to each project that prioritizes client relationships over profits. “Many contractors rely on their ability to produce change orders in order to make a profit, but that affects the trust that’s necessary to develop and maintain long-term relationships with customers,” says Mr. Farrar. “Our clients know they won’t have to pay an arm and a leg if they want to change something, and they really value that.”

Another attribute that sets Farrar Construction apart from its competition is the exceptional quality of its workmanship. “Not only do we work very efficiently, but our workmanship is impeccable as well,” confirms Mr. Farrar. “When people see our work, they think, “These people must really enjoy what they do,’ and that’s exactly the case. We have fun building and remodeling things, and that’s reflected in the details and nuances of our finished products. Ultimately, that’s what sets us apart from the rest.”

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Industry Info

If you’re having a deck installed on your property, make sure you know exactly what you want before hiring a contractor.

A little research goes a long way when it comes to determining the type of outdoor deck you want. Even if you don’t have a clear concept of what you’re looking for, taking pictures of other people’s decks, looking though home improvement magazines and browsing the internet can be great ways to formulate ideas. Once you know what you want, you’ll be able to better communicate with your contractor and ensure your deck is a realization of your vision, not someone else’s.

Having a preliminary idea of the deck you want will also help you navigate the numerous styles and materials available on the market, which have greatly expanded in recent years due to an exponential growth in industry innovation. In the past, decks were strictly made of wood, but newer synthetic materials have become extremely popular because they offer a low-maintenance alternative. “A lot of people still like authentic cedar and redwood decks, but composite surfaces have taken over the majority of the market,” says Scott Farrar, owner of Farrar Construction Inc. in Petaluma. “Today’s consumers are less concerned about having real wood than they are about reducing the amount of sealing, power washing and general maintenance they have to do.”

After you decide the type of deck you want to build, you should consider your railing options. While many older deck railings consist of wooden pickets, modern metal railings have become the predominant style—not just for their sturdiness and weatherproof coating, but also for the aesthetic options they present. “Metal railings have a more finished, elegant look than the old-style redwood pickets,” says Mr. Farrar. “Most people want railings that meet local codes but aren’t quite as obtrusive as big pieces of wood. With a metal railing, you can sit on your deck and look out without having your view obstructed by lots of pickets or horizontal elements. If you’re building a deck in an area of your yard that has a nice view, it’s a great option.”

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Frequently Asked Questions

Q: How long will it take you to complete my project?
A: Most projects generally take one to three weeks to complete, depending on the complexity and scope of the work. An average deck takes about a week, for example, but a kitchen remodeling project can take more. We’ll give you an accurate estimate for your project before any work begins.

Q: Do I need a permit for my project?
A: It varies from township to township—different areas have different requirements depending on the nature of the project. If your project needs a permit, we’ll give you a realistic idea of how long it’ll take to get through that process and into the job itself.

Q: How many people will be working on my project?
A: Generally, no more than three—that’s the optimal crew size for the work we do.

Q: What types of materials do you use for your wood deck projects?
A: We use hard-grade redwood for all our wood decks. There are cheaper grades of redwood out there, but we prefer to use the best.

Q: Do you use nails to put together your decks?
A: No. All modern decks are built with screws, not nails.

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SELECTED PHOTOS FROM Farrar Construction Inc.

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Diamond Certified RATINGS ON Farrar Construction Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 107 VERIFIED CUSTOMERS i
Farrar Construction Inc. : Average 9.5 out of 10 based on 107 unique customer surveys of customer satisfaction.

Joe L.

VERIFIED Farrar Construction Inc. CUSTOMER

1 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell them that they were meticulous, fabulous with their word, they followed through, they were on time, and they were fun. It was great.

Everything including their work ethic, it was a great experience.

Bill K.

VERIFIED Farrar Construction Inc. CUSTOMER

2 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

Friendly, committed, and responsible

Well, they were willing to take on a job that other people did not want to take on. They were willing and enthusiastic. It was very pleasant and rewarding for us to work with them.

Claudia S.

VERIFIED Farrar Construction Inc. CUSTOMER

3 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd just say that they did excellent work. I was very satisfied with my deck. I worked with the owner's son. I can't remember his name, but I enjoyed having him working with me. They were friendly and positive.

I would have to say that I have a wonderful deck. It's well constructed, and I'm very satisfied with the service that they provided.

Bill B.

VERIFIED Farrar Construction Inc. CUSTOMER

4 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark and the people that work for him are very professional. I was very satisfied. They met and surpassed my needs. I was very happy with the work and the time frame too as the overall quality was good.

Mark and his people took the time and answered any questions my wife and I had.

Dee B.

VERIFIED Farrar Construction Inc. CUSTOMER

5 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality work, on time, and they clean up well afterwards. They are very nice people to work with. They are just wonderful.

That they are Diamond Certified, and the quality of the work is very good. We are really happy. This is the second or third time we have used them. They built a 1100 square foot deck for us.

Tom S.

VERIFIED Farrar Construction Inc. CUSTOMER

6 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, on time, and conscientious.

They took care of all of my needs.

Dennis T.

VERIFIED Farrar Construction Inc. CUSTOMER

7 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

On time, honest, clean, organized, and aware of the family in the home they were working on, perfect, I would say.

They stuck to the quoted bid.

Kurt M.

VERIFIED Farrar Construction Inc. CUSTOMER

8 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did really good work and were really reasonable in price. He explained everything really well. That's what I got from it.

He worked well regarding timeliness, and he was just very courteous throughout the whole thing, especially as far as not disrupting our lives. It was good. I was really happy.

Kathleen P.

VERIFIED Farrar Construction Inc. CUSTOMER

9 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, according to my husband. They really worked hard to please us and to do what we wanted. They did an excellent job at no extra cost. They were also able to fix some things for us gratis.

They were very friendly. They did a good job. They were very responsible, as far as when they started the job, and they were willing to work late to finish it.

Bob K.

VERIFIED Farrar Construction Inc. CUSTOMER

10 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do fabulous work, they follow up, and they have good communication.

They are dependable.

Bob F.

VERIFIED Farrar Construction Inc. CUSTOMER

11 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, very personable, and they did a beautiful job.

Just how personal they are and they listened and they knew exactly what I wanted and they did it.

Dave M.

VERIFIED Farrar Construction Inc. CUSTOMER

12 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

He picked high quality materials that were the right materials. They were more expensive, but they were the right choice. He quoted me a price, and he held that price throughout. He monitored the job, and I am a satisfied customer. He has a super nice personality, very knowledgeable, and he has great people working for him.

His foreman is highly qualified. He answered all of my questions. He did nice finish work.

Kurt S.

VERIFIED Farrar Construction Inc. CUSTOMER

13 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and quick.

They do good work.

Leah S.

VERIFIED Farrar Construction Inc. CUSTOMER

14 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough, and they pay attention to all of the needed permits. They make sure everything is done according to code and to exact specifications.

I like their thoroughness and their attention to the details.

Lydia M.

VERIFIED Farrar Construction Inc. CUSTOMER

15 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, and they are honest. They are good craftsman, and they are on top of it.

I think their quality of work

Cynthia L.

VERIFIED Farrar Construction Inc. CUSTOMER

16 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

Attention to construction details

Dennis H.

VERIFIED Farrar Construction Inc. CUSTOMER

17 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very thorough, very clean, extremely professional, and very trustworthy. I have no qualms leaving my house totally unlocked with these guys.

Reliability and workmanship, we've been using Mark for years.

Don S.

VERIFIED Farrar Construction Inc. CUSTOMER

18 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told friends that they are very professional. They clean up after themselves. They were very nice to us. We love their work.

I like the way they finished the job. It was beautiful.

Don H.

VERIFIED Farrar Construction Inc. CUSTOMER

19 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have built a couple of houses myself. They do good work.

The quality of their work is high.

John S.

VERIFIED Farrar Construction Inc. CUSTOMER

20 of 107

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're thorough, and they do excellent quality work.

They do quality work.

Read All 107 Survey Responses at Ratings View