Diamond Certified Company Report

Environmental Pump Services, Inc.

Diamond Certified Company Report

Environmental Pump Services, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

F.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they promise they will do.

They are always on time, and they are very clean.

B.C.C.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They're prompt, very tidy, and very professional. There is no job too big or too small for them.

They show up on time, and they know what they're doing. I also like how clean they are.

B.B.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent customer service

Consistent, and they have a good line of communication, which is nice.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Environmental Pump Services, Inc. pumps septic tanks, cleans grease traps and provides wine waste removal for wineries. The family-owned and operated company works with commercial and residential clients in Sonoma, Marin, and Napa Counties on the proper cleaning, service, and maintenance of their septic, grease trap, and wine waste systems. Technicians are available seven days a week to handle emergency situations.

Owner Blaine Cristando says Environmental Pump Services’ dedication to quality in every aspect of its work has been a crucial aspect of its success. “We take a lot of pride in what we do, and I think that’s what makes us stand out. Instead of taking shortcuts, we pay close attention to details and make sure every job is completed to the customer’s satisfaction.”

Environmental Pump Services is registered to transport inedible kitchen grease for commercial establishments, and it educates its customers about their grease trap and septic systems so they can avoid potential problems in the future. “We like to educate our customers so they have a better idea of what types of systems they have and how to maintain them going forward,” explains Vice President Eric Hawley. “We want to save them as much grief as possible on future services, and education is an important part of that service we provide.” 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Environmental Pump Services, Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County

SERVICES PERFORMED

Septic Tank Pumping & Minor Repairs
Grease Trap Cleaning & Service
Fryer Oil Waste Collection
Restaurant Hood Cleaning
Winery Waste Pumping & Removal

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Environmental Pump Services, Inc.

Company Profile

Environmental Pump Services, Inc. pumps septic tanks, cleans grease traps and provides wine waste removal for wineries. The family-owned and operated company works with commercial and residential clients in Sonoma, Marin, and Napa Counties on the proper cleaning, service, and maintenance of their septic, grease trap, and wine waste systems. Technicians are available seven days a week to handle emergency situations.

Owner Blaine Cristando says Environmental Pump Services’ dedication to quality in every aspect of its work has been a crucial aspect of its success. “We take a lot of pride in what we do, and I think that’s what makes us stand out. Instead of taking shortcuts, we pay close attention to details and make sure every job is completed to the customer’s satisfaction.”

Environmental Pump Services is registered to transport inedible kitchen grease for commercial establishments, and it educates its customers about their grease trap and septic systems so they can avoid potential problems in the future. “We like to educate our customers so they have a better idea of what types of systems they have and how to maintain them going forward,” explains Vice President Eric Hawley. “We want to save them as much grief as possible on future services, and education is an important part of that service we provide.” 

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Company Philosophy

"Customer satisfaction is our number one goal, so we focus on providing the highest quality of service in the industry and doing the job right the first time. We go above and beyond on every service, and we take the time to make sure our customers are completely satisfied with the services that we've provided them."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for septic service companies that have earned the prestigious Diamond Certified award. For Environmental Pump Services, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: go above and beyond on every job by supplying its clients with useful information that helps them avoid potential problems in the future. “Most people aren’t familiar with how their septic system even works, so we take the extra step and time to educate our customers so they have a better understanding of what’s going on,” says owner Blaine Cristando. “Our goal is to save them as much grief as possible on future services.”

Environmental Pump Services has been pumping septic tanks, cleaning grease traps and providing wine waste removal for wineries since 2008. The family-owned and operated company works with commercial and residential clients in Sonoma, Marin, and Napa Counties on the proper cleaning, service, and maintenance of their septic, grease trap, and wine waste systems, and its technicians are available seven days a week to handle emergencies.

Unlike less experienced septic service companies that take a “one size fits all” approach to each project and end up sacrificing quality control in the process, Environmental Pump Services takes pride in performing a thorough job every time. “Some companies will ‘short pump’–they only pump what’s visible and what they can get by dropping their hose straight down in the tank, which leaves the residual at the bottom,” explains Vice President Eric Hawley. “Other companies will even go as far as only pumping one side of the tank. We never leave a job until the tank is completely clean. We also have special equipment that allows us to mix and clean tanks exceptionally well, which a lot of companies can’t and won’t do.”

Another distinguishing attribute of Environmental Pump Services is its ability to take on a variety of work that other companies don’t have the experience or equipment to handle. “We’ve worked on everything from residential septic systems to large-scale pumping and hauling projects for city municipalities,” says Mr. Cristando. “Regardless of how big or small the job is, we provide the highest quality service in the industry and do the job correctly every time. If we don’t, we’ll be back to correct it.”

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Industry Info

To avoid costly problems, be proactive about maintaining your property’s septic system. Like many household systems that aren’t readily visible to the eye, septic systems are easy to ignore. However, without proper maintenance, they can create costly repair situations for homeowners. “We get a lot of calls from people who haven’t had their tanks pumped in 20 or 30 years,” says Blaine Cristando, owner of Environmental Pump Services, Inc. in Healdsburg. “It’s like driving a car for 100,000 miles without ever changing the oil. We get there and find that everything in the tank has completely solidified, which requires a lot of time and effort to clean.”

In addition to the possibility of a more expensive service call, Mr. Cristando says a lack of maintenance can lead to problems within the septic system itself. One such problem is a lack of service on the tank, which helps contain bio mat and contaminants from the liquid that emerges from the tank to the leach lines. “When your tank goes too long without service, bio mat works its way out into your leach lines and starts to plug them up. Even after the tank is pumped, the system may back up again in a couple of months because it has been abused for such a long period of time.”

According to Mr. Cristando, since there are only a few visual indicators for when a tank needs to be serviced, people often don’t know they have a problem until the situation is already out of control. “One of the biggest red flags is when the toilet starts to back up or won’t flush down,” he says. “Often, you’ll hear a gurgling sound in the toilet or shower/tub drain, which is the sound of the sewage and waste water trying to go down. In most cases, this is followed by sewage backing up into a toilet or shower.”

The best way to avoid clogging or backup issues with your septic system is to have it serviced on a routine basis. Since the frequency of service can vary depending on the size of your tank and your household, consult a pumping company to determine an appropriate interval for your needs.

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Frequently Asked Questions

Q: How often should I have my septic tank pumped?

A: That depends on a few factors, including the size of the tank and the number of people using it. For example, if your household only has two people, your tank may only need to be pumped once every seven to 10 years, but if you have a household of four or more, it may need to be done every three to five years.

Q: Do you offer ongoing maintenance?

A: Yes. Based on the information we get when we service your tank for the first time, we’ll mail you a postcard to remind you when your tank is due for service. For commercial clients like restaurants, we can establish a regular schedule to have grease traps pumped as frequently as required by local waste water agencies.

Q: Can you inspect my system while you’re cleaning it?

A: Yes. Whenever we clean a tank, we inspect it for cracks, broken pipes and any other problems that need to be addressed. That way, if a repair is needed, you can get it taken care of as soon as possible before other issues arise.

Q: Do you clean up after the job?

A: Absolutely. We try to leave each jobsite as clean as it was when we got there, if not cleaner. We’ll even mop on our way out the door to make sure no residue or messes are left behind on the premises.

Q: Why is my grease trap overflowing?

A:  It’s likely due to a lack of regular maintenance or subpar work on the part of another pump company. In many cases, when we get a new customer, we have to clean up another company’s lack of thorough maintenance on the tank to get the system back to maximum operating performance.

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SELECTED PHOTOS FROM Environmental Pump Services, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Blaine Cristando

Expert CONTRIBUTOR PROFILE
  • Blaine Cristando is owner of Environmental Pump Services, Inc., a Diamond Certified company. He can be reached at (707) 785-6584 or by email.

Blaine Cristando: Pumped

By James Florence, Diamond Certified Program Reporter

HEALDSBURG — After a decade in the waste removal business, Blaine Cristando had grown tired of working for big companies that didn’t care about customer service. So, when a friend suggested they go into business together, he was pumped about the idea. “My business partner, Eric, and I met while working for Waste Management,” he recounts. “Later, after we’d both moved on to other companies, he approached me about starting our own business. In an industry dominated by large corporations, we knew there was potential for a smaller company that provided quality work and customer service, so we founded Environmental Pump Services in 2008.”

Blaine and Eric started out small, but with steady effort, they were able to build a positive reputation and a loyal customer base. “We grew the grease trap side of our business by going door-to-door to restaurants and grocery stores, and we relied on phone book advertising and word of mouth for the residential septic side,” explains Blaine. “Ultimately, I think it was our commitment to quality service that drove our business to where it is today.”

Today, as owner of Environmental Pump Services, Inc., Blaine says his favorite part of his job is educating his customers. “One thing we do that our competitors don’t is explain to our clients how their systems work. Whether it’s a septic system or grease trap, we tell them all the do’s and don’ts so they can avoid problems in the future. It makes me feel good to leave our customers feeling cared for and better informed.”

A resident of Healdsburg (where he lives with his wife, Cindy), Blaine expresses his appreciation for life in Sonoma County. “The way I look at it, we live in paradise,” he says. “We have the best weather you could ask for; there’s always something going on in the community; and we’re just a short drive away from the ocean, the mountains, and San Francisco.”

Outside of work, Blaine spends the bulk of his time with his family, which includes his and Cindy’s sons Tanner (20) and Austin (18). “Being a small business owner, a lot of my time goes to my business, so when I’m not working, I’m usually with my family,” he says. “We’re all very active and enjoy sports, as well as going to San Francisco to hang out and explore.”

When asked the first thing he’d do if he could retire tomorrow, Blaine says he’d go on an extended vacation. “It’s hard to imagine myself retired, but I suppose I’d start by doing some traveling. I’m Italian, so maybe I’d go to Italy and try to trace some of my ancestry.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: Music or talk radio?
A: Music.

Q: What was your first concert?
A: Bryan Adams, during his 1984 “Reckless” tour.

Q: What’s your favorite snack?
A: Potato chips.

Q: What were you most known for in high school?
A: Playing nose guard and defensive tackle on the football team.

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Expert articles
  • Basic Septic System Maintenance

    HEALDSBURG — Due to a case of “out of sight, out of mind,” residential septic systems are often neglected. In some cases, homeowners will go for two or three decades without having their systems serviced, which is comparable to driving a car 100,000 miles without ever changing the oil. This lapse of maintenance often results in a costly situation, whether in terms of labor-intensive service or system repairs.

    Since there aren’t any visual indicators of when a septic system needs to be serviced, homeowners often don’t know there’s a problem until it manifests itself in an outward manner (i.e. sewage backing up through sink or shower drains). To avoid such a situation, you should have your system serviced on a routine basis. Frequency of service will vary depending on the size of your tank and household, so consult a local pumping company to determine an appropriate interval for your system. In most cases, service intervals range from once every 10 years for a household of two to every three to five years for a household of four.

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Expert video tip
  • Video: Maintaining Your Septic System

    Complete Video Transcription:

    HEALDSBURG — Host, Sarah Rutan: A septic system may be easy to ignore, but neglecting maintenance can result in adverse and expensive consequences. To learn more, we’re here in Healdsburg with Eric Hawley, vice president of Environmental Pump Services, speaking on behalf of Diamond Expert Contributor Blaine Cristando.

    Eric Hawley, vice president of Environmental Pump Services, Inc.: With residential septic, proper maintenance is going to keep you from having long-term, very costly repairs such as complete leach line, or if you have a mount system, failure. The longer you let the tank go, the more sludge and biomat you end up out in the field – and it completely plugs it and will shut it down. So proper maintenance will avoid that situation. So just a little bit of maintenance, saves a lot of money in the long run.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Environmental Pump Services, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Environmental Pump Services, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Environmental Pump Services, Inc. : Average 9.7 out of 10 based on 150 unique customer surveys of customer satisfaction.

F.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they promise they will do.

They are always on time, and they are very clean.

B.C.C.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They're prompt, very tidy, and very professional. There is no job too big or too small for them.

They show up on time, and they know what they're doing. I also like how clean they are.

B.B.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent customer service

Consistent, and they have a good line of communication, which is nice.

Greg A.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was in a pinch, and they got here in a hurry after a three-day weekend. They worked with my schedule very professionally.

They went above and beyond the services required.

Art A.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Call them.

Very efficient and friendly

Jake H.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They were punctual and knowledgeable. They were very nice too.

Kim O.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was the only one that followed through. He called us back in a timely fashion.

The follow-through

Keith S.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Absolutely excellent

They are really good. We have been using them for the last ten years, and they always do excellent work for us.

Brian S.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were timely and friendly.

Dwayne S.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and down-to-earth

Nothing

Frank S.

VERIFIED Environmental Pump Services, Inc. CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job in a timely fashion.

They were prompt.

Angel

VERIFIED Environmental Pump Services, Inc. CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service

Their customer service, they are always kind and helpful.

Angela

VERIFIED Environmental Pump Services, Inc. CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very quick and prompt.

Nothing

Austin

VERIFIED Environmental Pump Services, Inc. CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

They are very responsive.

David

VERIFIED Environmental Pump Services, Inc. CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always do a great job.

Nothing

Emily

VERIFIED Environmental Pump Services, Inc. CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, courteous, and friendly.

Nothing in particular

Eric

VERIFIED Environmental Pump Services, Inc. CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Eric is a good, friendly guy, and prompt.

Good at scheduling

Jerry

VERIFIED Environmental Pump Services, Inc. CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are Johnny-on-the-spot.

They check in with you when they are done with the job to make sure that you are satisfied with the work that they did.

John

VERIFIED Environmental Pump Services, Inc. CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are clean and professional.

Professional and honest

John

VERIFIED Environmental Pump Services, Inc. CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They are prompt and on time.

Read All 150 Survey Responses at Ratings View