Diamond Certified Company Report

Engineered Soil Repairs, Inc.

Diamond Certified Company Report

Engineered Soil Repairs, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 471 VERIFIED CUSTOMERS i

Denise D.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

1 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always very responsive and walked me through the repairs when necessary. They are always nice and courteous.

They do good work. I think their field guys are really, really nice.

Alan K.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

2 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

You're in good hands with responsible, ethical and cost effective people.

I like their ability to take care of an entire design build project.

Peter S.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

3 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a great company. They did what they said they would do, and they did it in a timely fashion. The work was done under budget, and they kept me informed during the process.

They were very professional, on time, under budget, and kept me informed.

Read All 471 Survey Responses at Ratings View
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Diamond certified company PROFILE

Engineered Soil Repairs, Inc. is a design/build construction company that provides solutions to soil-related problems, including landslide and creek bed repair; foundation underpinning, replacement and reinforcement; re-leveling; retaining walls; and drainage systems. Its clients include homeowners, property managers, attorneys, architects, and other engineers and contractors throughout most of Northern California.

Founded in 1992 by current owners Steve O’Connor, Bill Gibson, Mark Wilhite and Morgan Anderson, Engineered Soil Repairs has a complete staff of engineers that enables it to provide in-house engineering on all projects. This inclusive design/build approach allows clients to work with only one entity, which can significantly accelerate project time. The company can also prepare bids based on plans designed by others, and it’ll work with outside design professionals to develop cost-effective repairs.

Engineered Soil Repairs has completed more than 3,000 projects since its inception, ranging in cost from $1,500 to $7 million. It has a ready fleet of trucks and large equipment, including pickups, dump trucks, excavators, loaders, dozers and compactors.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Engineered Soil Repairs, Inc.

COMPANY CONTACT
Service AREA

The San Francisco Bay Area
Northern California

SERVICES PERFORMED

Foundation Repairs
Retaining Walls
Landslide Repairs
Seawalls
Creek Bank Stabilization
Drainage and Earthquake Retrofitting

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Engineered Soil Repairs, Inc.

Telegraph Landing: Podium slab waterproofing and restoration of the common area brick patio and landscape areas

Company Profile

Engineered Soil Repairs, Inc. is a design/build construction company that provides solutions to soil-related problems, including landslide and creek bed repair; foundation underpinning, replacement and reinforcement; re-leveling; retaining walls; and drainage systems. Its clients include homeowners, property managers, attorneys, architects, and other engineers and contractors throughout most of Northern California.

Founded in 1992 by current owners Steve O’Connor, Bill Gibson, Mark Wilhite and Morgan Anderson, Engineered Soil Repairs has a complete staff of engineers that enables it to provide in-house engineering on all projects. This inclusive design/build approach allows clients to work with only one entity, which can significantly accelerate project time. The company can also prepare bids based on plans designed by others, and it’ll work with outside design professionals to develop cost-effective repairs.

Engineered Soil Repairs has completed more than 3,000 projects since its inception, ranging in cost from $1,500 to $7 million. It has a ready fleet of trucks and large equipment, including pickups, dump trucks, excavators, loaders, dozers and compactors.

Read moreRead Less
Company Philosophy

“Client satisfaction is our highest priority. Over the years, we've grown to where the majority of our current work is from previous client referrals. Therefore, it's incredibly important that all our clients remain satisfied, from the start of a project to the finish. Our office and field staff are dedicated to providing the highest quality work on every project.”

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Comparative Summary

Foundation repair work is a specialized field that requires extensive engineering expertise–there are few firms to begin with, and even fewer that stay in business for many years. Walnut Creek’s Engineered Soil Repairs has been in the foundation repair business since 1992. It’s a one-stop shop for foundation work–all project plans and engineering are done in-house, and the firm manages all necessary permits and inspections, so clients deal with one firm instead of two or three.

Engineered Soil Repairs’ employees are experienced foundation workers who have been with the company for years. Each work crew is headed by a foreman, who manages the site, and a superintendent, who visits each site daily. The firm’s registered engineers are always available for questions or problems that arise during the course of work.

Because Engineered Soil Repairs has in-house, registered engineers, clients can be assured their foundation work will be done correctly. The first step in a client engagement is an assessment by one of the firm’s engineers. This survey, which typically takes about 90 minutes, consists of determining the extent and cause of the client’s problem.

For example, a survey for a foundation problem is a complete assessment of the house to determine the unevenness of its floors and an inspection of its crawl space to determine the type and condition of the existing foundation. It’s a complete survey that results in a detailed written proposal and lump-sum cost of the work required. Once clients accept the proposal, engineers will develop the plans and prepare all the necessary submissions for relevant city and county agencies. Once permits are issued, the work is scheduled.

“Because we’ve been around since 1992, we’re well-known by industry professionals,” says co-owner Bill Gibson. “We get a lot of referral work from other professionals in the field. Most of our work comes from word-of-mouth reputation. People know our work, and everywhere a client turns, they hear we’re the company to hire.”

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Industry Info

Verifying licenses and insurance is an important first step in evaluating a potential foundation contractor, but it’s not enough. For example, a firm can hold an “A” engineering contractor’s license without having any registered engineers on staff. “You’re better off hiring a firm with registered engineers,” advises Bill Gibson, co-owner of Engineered Soil Repairs, Inc. in Walnut Creek. “Foundation repairs are complicated and should be handled by licensed engineers, not just an estimator who’s familiar with construction.”

Damaged foundations can often be repaired by reinforcing them with beams or underpinning them with piers. But sometimes, damage is such that the foundation must be replaced. Only an engineer can reliably make the assessment of exactly what must be done.

Mr. Gibson also notes that very few customers actually call references before hiring a contractor. Checking references is a vital step, he says. Beyond that, he advises asking other professional engineers for their opinions about various firms. Often, professional references may be reluctant to state anything negative about a firm, but you can usually tell by their tone of voice whether the recommendation is an enthusiastic one. Rather than asking an opinion about a particular firm, ask what firms they refer clients to. “That’s an excellent way to find the top two or three foundation repair firms in the area,” says Mr. Gibson.

Obtaining multiple bids is also a way to evaluate the quality of firms. Bids not only give you pricing information, but if one firm submits a bid that’s significantly different in price or scope of work, then something may be wrong. “You should always get a couple of bids,” says Mr. Gibson. “A good firm will be comfortable with where its prices stand in relation to the rest of the industry. A client should be comfortable when they make their choice.”

Onsite safety and security are also important. Check the firm’s policies on covering holes and replacing fences at the end of a day’s work. Also ask how long its employees have been with a firm. Firms with many new hires and a large turnover rate may be introducing untrustworthy people into your home.

While foundation work may involve complex engineering expertise, choosing a foundation contractor doesn’t have to. Key elements to look for are on-staff engineers who conduct the design and planning (not just construction estimators), verifiable licenses and insurance, references and solicited professional opinions about the firms, and the existence of multiple bids.

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Frequently Asked Questions

Q: Can I live in my house during repairs?

A: In almost all cases, yes. It may get a little noisy at times, but all the work is done from the exterior. Even the work under the house is accessed from outside. If we dig any holes, we cover them, and we put any fences back up at the end of the day. The house remains attached to the foundation and is always stable during construction, and the re-leveling process usually only takes half a day. During re-leveling, we use hydraulic or gear jacks to move the house, but it’s only about an eighth of an inch at a time.

Q: How soon can you start work?

A: Since we usually run eight or ten crews, our backlogs aren’t large. We can usually get to a job within two weeks of signing a contract. This is in contrast to small firms that run only one or two crews. There, the backlog can be several months.

Q: Is a permit required for foundation work?

A: Yes, but we can take care of that for you. We do all the engineering, plans, permits, and coordinate all the inspections and testing. The homeowner doesn’t have to be involved.

Q: Are you licensed?

A: Yes, we have general contractor’s “A” and “B” licenses, an engineering “A” license and a HAZMAT license in both California and Nevada.

Q: What insurance do you carry?

A: We have $2 million in general liability insurance, workers’ compensation insurance and $2 million in errors and omissions insurance that covers the registered engineers who do our design work. Liability insurance doesn’t cover design work, so that last one is very important.

Q: Do you do seismic retrofitting?

A: Yes, and you can even get an assessment from a registered engineer. Most retrofitting firms are only contractors.

Q: Do you do landslide repairs?

A: Yes. We have at least three grading crews working in the summer. We own all our own equipment, so it’s always available. Sometimes landslides are complicated and require a specialist civil engineer to do borings and determine the makeup of the soil and depth of the slide plane. Once we complete that soil investigation, we can prepare our plans and cost estimates.

Q: Do you correct drainage problems?

A: Yes. It’s not a simple question of getting water out of a crawl space. We’ll send an engineer to do an assessment of the site—not just an exterior inspection but a complete assessment of the crawl space to determine the source of the problem and the extent of any damage—so we can apply the correct, cost-effective fix.

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SELECTED PHOTOS FROM Engineered Soil Repairs, Inc.

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Engineered Soil Repairs, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.esrweb.com
Diamond Certified RATINGS ON Engineered Soil Repairs, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 471 VERIFIED CUSTOMERS i
Engineered Soil Repairs, Inc. : Average 9.0 out of 10 based on 471 unique customer surveys of customer satisfaction.

Denise D.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

1 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always very responsive and walked me through the repairs when necessary. They are always nice and courteous.

They do good work. I think their field guys are really, really nice.

Alan K.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

2 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

You're in good hands with responsible, ethical and cost effective people.

I like their ability to take care of an entire design build project.

Peter S.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

3 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a great company. They did what they said they would do, and they did it in a timely fashion. The work was done under budget, and they kept me informed during the process.

They were very professional, on time, under budget, and kept me informed.

Brad C.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

4 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job for us, and it really helped the drainage in our yard.

I would say it was a really positive experience.

Stacey L.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

5 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would give them a twenty if I could. They were just phenomenal. They did an awesome job, and I have recommended them to friends and neighbors. They were on time, cleaned up, and I felt like I was in good hands.

John was just great. I couldn't be in my home when the repairs were going on. They always put the alarm on, and I always felt protected.

Charles A.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

6 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them, because they were very good.

I really liked the engineer.

Steve C.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

7 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their excellence in getting the job done

The overall package stood out for me.

Arthur B.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

8 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very competent, and they really knew what they were doing. I was very satisfied.

Everything was great.

Adam C.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

9 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good, but a little bit on the high side.

They were very friendly, and they stuck to their original price.

Charlotte D.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

10 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already referred a neighbor to them. I usually always use Diamond Certified Companies.

They did exactly what they said they would do, when they said they would do it. They were right on schedule.

Dan K.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

11 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommended them to my father, so there you go.

They are very professional.

Mr. W.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

12 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were extremely competent and very reliable.

They did what they said they would do

Gayle Q.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

13 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job.

Just their professionalism and the follow through after the job was completed

Mr. H.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

14 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a competent job in a timely fashion.

They showed up when they said they would and completed the job on time.

Russ M.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

15 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are licensed.

They knew what they were doing.

Jean M.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

16 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

I cannot praise them enough. It was like a ballet watching them work. They anticipated each other's work. They were just fabulous.

The crew was fabulous, the best I've seen. I can't praise the crew enough. They were wonderful. Their work was precise. Anything I wanted to know, they told me everything and answered all of my questions. The foreman in charge of the job was wonderful. They were so helpful. I can't say enough. They were never in a hurry. Their whole attitude was absolutely marvelous. The way the crew got along together was really inspiring. It was so obvious that they wanted to make the homeowner happy. I would highly recommend them.

Jennifer C.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

17 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and very easy to work with. They answered all of my questions, and they were very receptive and quick to respond.

They were very thorough and did a good job fixing my problem.

Mr. B.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

18 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They did the work.

Vicki R.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

19 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

The plus side is that they're very good and efficient. The downside is that it might take a while to get a response.

I like their quality of work, and I feel confident in their experience.

Mr. N.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

20 of 471

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best contractor that I've ever worked with.

They assessed the problem. They let me know what should be done. They committed and kept to the timeline. The quality of work was superb.

Read All 471 Survey Responses at Ratings View