Diamond Certified Company Report

Engineered Soil Repairs, Inc.

Diamond Certified Company Report

Engineered Soil Repairs, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 496 VERIFIED CUSTOMERS i

Denise D.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

1 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always very responsive and walked me through the repairs when necessary. They are always nice and courteous.

They do good work. I think their field guys are really, really nice.

Peter S.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

2 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a great company. They did what they said they would do, and they did it in a timely fashion. The work was done under budget, and they kept me informed during the process.

They were very professional, on time, under budget, and kept me informed.

Alan K.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

3 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

You're in good hands with responsible, ethical and cost effective people.

I like their ability to take care of an entire design build project.

Read All 496 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Engineered Soil Repairs, Inc. is a design/build construction company that provides solutions to soil-related problems, including landslide and creek bed repair; foundation underpinning, replacement and reinforcement; re-leveling; retaining walls; and drainage systems. Its clients include homeowners, property managers, attorneys, architects, and other engineers and contractors throughout most of Northern California.

Founded in 1992 by current owners Steve O’Connor, Bill Gibson, Mark Wilhite and Morgan Anderson, Engineered Soil Repairs has a complete staff of engineers that enables it to provide in-house engineering on all projects. This inclusive design/build approach allows clients to work with only one entity, which can significantly accelerate project time. The company can also prepare bids based on plans designed by others, and it’ll work with outside design professionals to develop cost-effective repairs.

Engineered Soil Repairs has completed more than 3,000 projects since its inception, ranging in cost from $1,500 to $7 million. It has a ready fleet of trucks and large equipment, including pickups, dump trucks, excavators, loaders, dozers and compactors.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Engineered Soil Repairs, Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Marin County
Monterey/San Benito County
Napa County
San Mateo County
San Francisco County
Santa Clara County
Santa Cruz County
Solano County
Sonoma County

SERVICES PERFORMED

Foundation Repairs
Retaining Walls
Landslide Repairs
Seawalls
Creek Bank Stabilization
Drainage and Earthquake Retrofitting

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Engineered Soil Repairs, Inc.

Telegraph Landing: Podium slab waterproofing and restoration of the common area brick patio and landscape areas

Company Profile

Engineered Soil Repairs, Inc. is a design/build construction company that provides solutions to soil-related problems, including landslide and creek bed repair; foundation underpinning, replacement and reinforcement; re-leveling; retaining walls; and drainage systems. Its clients include homeowners, property managers, attorneys, architects, and other engineers and contractors throughout most of Northern California.

Founded in 1992 by current owners Steve O’Connor, Bill Gibson, Mark Wilhite and Morgan Anderson, Engineered Soil Repairs has a complete staff of engineers that enables it to provide in-house engineering on all projects. This inclusive design/build approach allows clients to work with only one entity, which can significantly accelerate project time. The company can also prepare bids based on plans designed by others, and it’ll work with outside design professionals to develop cost-effective repairs.

Engineered Soil Repairs has completed more than 3,000 projects since its inception, ranging in cost from $1,500 to $7 million. It has a ready fleet of trucks and large equipment, including pickups, dump trucks, excavators, loaders, dozers and compactors.

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Company Philosophy

“Client satisfaction is our highest priority. Over the years, we’ve grown to where the majority of our current work is from previous client referrals. Therefore, it’s incredibly important that all our clients remain satisfied, from the start of a project to the finish. Our office and field staff are dedicated to providing the highest quality work on every project.”

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Comparative Summary

Foundation repair work is a specialized field that requires extensive engineering expertise–there are few firms to begin with, and even fewer that stay in business for many years. Walnut Creek’s Engineered Soil Repairs has been in the foundation repair business since 1992. It’s a one-stop shop for foundation work–all project plans and engineering are done in-house, and the firm manages all necessary permits and inspections, so clients deal with one firm instead of two or three.

Engineered Soil Repairs’ employees are experienced foundation workers who have been with the company for years. Each work crew is headed by a foreman, who manages the site, and a superintendent, who visits each site daily. The firm’s registered engineers are always available for questions or problems that arise during the course of work.

Because Engineered Soil Repairs has in-house, registered engineers, clients can be assured their foundation work will be done correctly. The first step in a client engagement is an assessment by one of the firm’s engineers. This survey, which typically takes about 90 minutes, consists of determining the extent and cause of the client’s problem.

For example, a survey for a foundation problem is a complete assessment of the house to determine the unevenness of its floors and an inspection of its crawl space to determine the type and condition of the existing foundation. It’s a complete survey that results in a detailed written proposal and lump-sum cost of the work required. Once clients accept the proposal, engineers will develop the plans and prepare all the necessary submissions for relevant city and county agencies. Once permits are issued, the work is scheduled.

“Because we’ve been around since 1992, we’re well-known by industry professionals,” says co-owner Bill Gibson. “We get a lot of referral work from other professionals in the field. Most of our work comes from word-of-mouth reputation. People know our work, and everywhere a client turns, they hear we’re the company to hire.”

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Industry Info

Verifying licenses and insurance is an important first step in evaluating a potential foundation contractor, but it’s not enough. For example, a firm can hold an “A” engineering contractor’s license without having any registered engineers on staff. “You’re better off hiring a firm with registered engineers,” advises Bill Gibson, co-owner of Engineered Soil Repairs, Inc. in Walnut Creek. “Foundation repairs are complicated and should be handled by licensed engineers, not just an estimator who’s familiar with construction.”

Damaged foundations can often be repaired by reinforcing them with beams or underpinning them with piers. But sometimes, damage is such that the foundation must be replaced. Only an engineer can reliably make the assessment of exactly what must be done.

Mr. Gibson also notes that very few customers actually call references before hiring a contractor. Checking references is a vital step, he says. Beyond that, he advises asking other professional engineers for their opinions about various firms. Often, professional references may be reluctant to state anything negative about a firm, but you can usually tell by their tone of voice whether the recommendation is an enthusiastic one. Rather than asking an opinion about a particular firm, ask what firms they refer clients to. “That’s an excellent way to find the top two or three foundation repair firms in the area,” says Mr. Gibson.

Obtaining multiple bids is also a way to evaluate the quality of firms. Bids not only give you pricing information, but if one firm submits a bid that’s significantly different in price or scope of work, then something may be wrong. “You should always get a couple of bids,” says Mr. Gibson. “A good firm will be comfortable with where its prices stand in relation to the rest of the industry. A client should be comfortable when they make their choice.”

Onsite safety and security are also important. Check the firm’s policies on covering holes and replacing fences at the end of a day’s work. Also ask how long its employees have been with a firm. Firms with many new hires and a large turnover rate may be introducing untrustworthy people into your home.

While foundation work may involve complex engineering expertise, choosing a foundation contractor doesn’t have to. Key elements to look for are on-staff engineers who conduct the design and planning (not just construction estimators), verifiable licenses and insurance, references and solicited professional opinions about the firms, and the existence of multiple bids.

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Frequently Asked Questions

Q: Can I live in my house during repairs?

A: In almost all cases, yes. It may get a little noisy at times, but all the work is done from the exterior. Even the work under the house is accessed from outside. If we dig any holes, we cover them, and we put any fences back up at the end of the day. The house remains attached to the foundation and is always stable during construction, and the re-leveling process usually only takes half a day. During re-leveling, we use hydraulic or gear jacks to move the house, but it’s only about an eighth of an inch at a time.

Q: How soon can you start work?

A: Since we usually run eight or ten crews, our backlogs aren’t large. We can usually get to a job within two weeks of signing a contract. This is in contrast to small firms that run only one or two crews. There, the backlog can be several months.

Q: Is a permit required for foundation work?

A: Yes, but we can take care of that for you. We do all the engineering, plans, permits, and coordinate all the inspections and testing. The homeowner doesn’t have to be involved.

Q: Are you licensed?

A: Yes, we have general contractor’s “A” and “B” licenses, an engineering “A” license and a HAZMAT license in both California and Nevada.

Q: What insurance do you carry?

A: We have $2 million in general liability insurance, workers’ compensation insurance and $2 million in errors and omissions insurance that covers the registered engineers who do our design work. Liability insurance doesn’t cover design work, so that last one is very important.

Q: Do you do seismic retrofitting?

A: Yes, and you can even get an assessment from a registered engineer. Most retrofitting firms are only contractors.

Q: Do you do landslide repairs?

A: Yes. We have at least three grading crews working in the summer. We own all our own equipment, so it’s always available. Sometimes landslides are complicated and require a specialist civil engineer to do borings and determine the makeup of the soil and depth of the slide plane. Once we complete that soil investigation, we can prepare our plans and cost estimates.

Q: Do you correct drainage problems?

A: Yes. It’s not a simple question of getting water out of a crawl space. We’ll send an engineer to do an assessment of the site—not just an exterior inspection but a complete assessment of the crawl space to determine the source of the problem and the extent of any damage—so we can apply the correct, cost-effective fix.

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SELECTED PHOTOS FROM Engineered Soil Repairs, Inc.

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Engineered Soil Repairs, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.esrweb.com
Diamond Certified RATINGS ON Engineered Soil Repairs, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 496 VERIFIED CUSTOMERS i
Engineered Soil Repairs, Inc. : Average 9.1 out of 10 based on 496 unique customer surveys of customer satisfaction.

Denise D.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

1 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always very responsive and walked me through the repairs when necessary. They are always nice and courteous.

They do good work. I think their field guys are really, really nice.

Alan K.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

2 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

You're in good hands with responsible, ethical and cost effective people.

I like their ability to take care of an entire design build project.

Peter S.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

3 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a great company. They did what they said they would do, and they did it in a timely fashion. The work was done under budget, and they kept me informed during the process.

They were very professional, on time, under budget, and kept me informed.

Denise D.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

4 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them. They are very, very qualified. They know what they are doing and our boards are happy.

The guys I deal with

Dave B.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

5 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

Responsive, knowledgeable, and understanding of most technical scopes of work

Their knowledge

Aria H.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

6 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a real good experience with them.

Their responsiveness during the contract negotiations.

Robert B.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

7 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very good experience.

They have good communication. They were on the job every day and they got the job done on time.

Justin B.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

8 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work well with us.

They provided us with everything that we needed.

Mike C.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

9 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best engineering contractors and soil repair contractors in the Bay Area.

The quality of the work they do and they stand behind their work.

Sandra S.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

10 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their responsiveness, and the detailed explanations exceeded what the board was looking for.

The communication

Adam A.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

11 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They figure out a way to get the job done.

I guess their willingness to figure out creative ways to accomplish the task.

Stefanie N.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

12 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the gold standard in soil engineering.

They are easy to work with and they have good response time. Their explanations are very thorough and they provide the information that you request in a way that is easy to understand for non-engineers.

Linda

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

13 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

We use them all of the time as an expert witness.

Their quality of work

Sue P.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

14 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

Don't use anybody else.

Everything was good about them. Every person on their crew is highly trained and very knowledgeable.

Lou E.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

15 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They communicate well and all of the workers were very friendly and knowledgeable. They cleaned up well.

Cora M.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

16 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

If anybody else needs work done, we will send them there.

Just their workmanship, they really gave us a good idea of what needed to be done. They did it and they were even able to do some extra work when we requested it.

Karen B.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

17 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should call and see if they need any of their services.

How they came out, looked to see what I needed, and they explained why it would solve the problem. They executed the plan very well. They came out and did what they said they were going to do.

Ann A.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

18 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They took over a very messy project and they did an awesome job. They dealt with a very stressed out client extremely well, and when the crew started working, they were not just on time but early every single day.

Chris was awesome.

Brad C.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

19 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job for us, and it really helped the drainage in our yard.

I would say it was a really positive experience.

Stacey L.

VERIFIED Engineered Soil Repairs, Inc. CUSTOMER

20 of 496

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would give them a twenty if I could. They were just phenomenal. They did an awesome job, and I have recommended them to friends and neighbors. They were on time, cleaned up, and I felt like I was in good hands.

John was just great. I couldn't be in my home when the repairs were going on. They always put the alarm on, and I always felt protected.

Read All 496 Survey Responses at Ratings View