Diamond Certified Company Report

Elite Pro Home Cleaning

Diamond Certified Company Report

Elite Pro Home Cleaning

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 173 VERIFIED CUSTOMERS i

Genie K.

VERIFIED Elite Pro Home Cleaning CUSTOMER

1 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're very professional and very thorough, they explain what they're going to do and then do exactly what they say they will.

When the owner came beforehand, we liked that he took inventory of our house, told us how they would do the work, and asked what we needed and wanted. When the cleaners came, they were very professional, courteous, and accommodating as far as moving from room to room. We're so happy with them, we can hardly stand it.

Lyn R.

VERIFIED Elite Pro Home Cleaning CUSTOMER

2 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel safe with them and they're very trustworthy. If they find a penny, they put it on the dresser.

They can clean my shower door like nobody's business. I don't know how they do it. They're fabulous.

Patricia E.

VERIFIED Elite Pro Home Cleaning CUSTOMER

3 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were thorough, trustworthy, and they did what they said they were going do.

I like that they were able to clean my home when I needed them to, on really short notice.

Read All 173 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Josh and Jennifer Young, Owners

Elite Pro Home Cleaning provides a complete range of cleaning services for residential and commercial clients in San Mateo and Santa Clara Counties. The company uses Green Seal Certified chemicals and environmentally-friendly materials such as microfiber dusting cloths to clean all types of homes and offices. It offers weekly, bi-weekly, monthly and one-time cleanings for its customers’ convenience.

Josh and Jennifer Young credit much of Elite Pro Home Cleaning’s success to the reliability and satisfaction it offers to every customer. “Customers trust us, and that trust is reinforced by the consistent quality of our work,” says Jennifer. “To ensure quality, we train our cleaners to systematically clean each client’s home or office.”

Customers are given peace of mind knowing that Elite Pro Home Cleaning is licensed, bonded, insured, and all employees are covered with workers’ compensation insurance. “We know our customers’ homes are their most precious assets, so they don’t want to take any chances when hiring a company to be inside their homes,” says Josh.

Established in 2003, Elite Pro Home Cleaning takes pride in building win-win, long-term relationships with both customers and employees. “Our company longevity and customer loyalty are true testaments to the service we provide,” says Josh.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Elite Pro Home Cleaning

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County

SERVICES PERFORMED

Residential & Commercial Cleaning including Corporate Housing
School Janitorial Cleaning
One-Time Only Seasonal Deep Cleaning
Move-in/Move-out Cleaning
Window Cleaning
Power Washing
Gutter Cleaning
Solar Panel Washing

BRANDS Supported
  • Panasonic

  • Hoover

  • Waxie-Green

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Elite Pro Home Cleaning

Elite Pro Home Cleaning takes a detail-oriented approach to cleaning.

Company Profile

Elite Pro Home Cleaning provides a complete range of cleaning services for residential and commercial clients in San Mateo and Santa Clara Counties. The company uses Green Seal Certified chemicals and environmentally-friendly materials such as microfiber dusting cloths to clean all types of homes and offices. It offers weekly, bi-weekly, monthly and one-time cleanings for its customers’ convenience.

Josh and Jennifer Young credit much of Elite Pro Home Cleaning’s success to the reliability and satisfaction it offers to every customer. “Customers trust us, and that trust is reinforced by the consistent quality of our work,” says Jennifer. “To ensure quality, we train our cleaners to systematically clean each client’s home or office.”

Customers are given peace of mind knowing that Elite Pro Home Cleaning is licensed, bonded, insured, and all employees are covered with workers’ compensation insurance. “We know our customers’ homes are their most precious assets, so they don’t want to take any chances when hiring a company to be inside their homes,” says Josh.

Established in 2003, Elite Pro Home Cleaning takes pride in building win-win, long-term relationships with both customers and employees. “Our company longevity and customer loyalty are true testaments to the service we provide,” says Josh.

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Company Philosophy

"Our mission is to continually raise the bar in the home cleaning industry, and we accomplish that by providing the highest levels of quality in both cleaning and customer service. We proudly stand by our work–if a client isn't happy with their cleaning job, we'll do everything we can to make it right."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Elite Pro Home Cleaning, the key to achieving and maintaining high levels of customer satisfaction is simple: emphasize clear communication and responsive service on every job, regardless of the size. “We feel it’s crucial to keep an open line of communication with our customers and welcome any feedback they may have,” says co-owner Jennifer Young. “By being responsive to their individual needs, we’re able to ensure their satisfaction and foster long-term relationships.”

Elite Pro Home Cleaning has been providing residential and commercial cleaning services for clients in San Mateo and Santa Clara Counties since 2003. The company offers weekly, bi-weekly, monthly and one-time cleanings for its customers’ convenience, and its services include everything from general kitchen, bathroom and living area cleanings to detail-oriented work like hand wiping baseboards and edging carpet.

Unlike less experienced house cleaning companies that take a “one size fits all” approach to cleaning, Elite Pro Home Cleaning takes a systematic approach that ensures consistency and accuracy. “Our employees follow a specific system to maximize efficiency and maintain quality,” confirms co-owner Josh Young. “By following the same system every time, we’re able to produce high-quality results, and if we do miss something, our customers can call us and we’ll come take care of it at no charge.”

To further differentiate itself from its competition, Elite Pro Home Cleaning uses Green Seal Certified chemicals made by Ecolab and environmentally-friendly materials such as microfiber dusting cloths on every job. “Using Green, nontoxic cleaning products and materials is the best way to ensure our customers’ homes and offices are safe and allergen-free,” says Mr. Young. “Our goal is to continually raise the bar in the home cleaning industry, and Green cleaning is an important part of that.”

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Industry Info

If you hire a professional house cleaner, don’t be surprised if your initial services are “priced up.” When a cleaning company “prices up” its services, it essentially means a client’s first two cleanings cost more than the company’s regular service fee. According to Josh Young, co-owner of Elite Pro Home Cleaning in Redwood City, this is because initial cleanings consist of bringing homes up to maintenance level, which entails a more thorough, focused cleaning than is needed for normal service. “Bringing a home up to maintenance level allows a company to perform subsequent cleanings with greater efficiency,” he says.

While this may seem reasonable to someone who is hiring a cleaning service for the first time, people who’ve recently switched from another cleaning company may not think their home requires extra cleaning. However, as Mr. Young explains, even if a homeowner has received prior service from another company, a rigorous initial cleaning may still be needed. “Different companies have different approaches to maintenance,” he says. “Even if a house has been professionally cleaned for years, a different cleaning team may come in and find things that were neglected or done improperly.”

To tip or not to tip?
A common point of confusion for homeowners is whether it’s appropriate to give tips to their house cleaners. According to Elite Pro Home Cleaning co-owner Jennifer Young, homeowners should treat house cleaning like any other service. “If you go to a restaurant, you usually tip your waiter, and this is no different,” she says. “The price of a home cleaning service doesn’t include any kind of gratuity, so homeowners are encouraged to tip their house cleaners. However, it’s entirely up to them whether they choose to do so.”

Whether you make it a habit to tip regularly or not, Mrs. Young says some form of additional compensation is especially encouraged during the holiday season. “The holidays are a very big time for cleaners. Many of their clients will even leave them cards or gifts.” For those who don’t regularly tip their house cleaners, the holiday season offers an opportunity to show appreciation for a year’s worth of work. “Even if you don’t tip on every clean, you can tip at the end of the year and it will be equally appreciated.”

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Frequently Asked Questions

Q: Do you provide weekend service?

A: Our typical schedule is Monday through Friday, but we make ourselves available for one-time weekend cleanings if you have an emergency or special occasion. We do charge more for weekend service—typically an extra $10 per hour.

Q: Why are you more expensive than some other cleaning companies?

A: One reason is that we’re fully licensed, bonded and insured, and maintaining those credentials is expensive, especially in California. However, we believe it’s worth it to provide our customers with peace of mind. For example, since we have workers’ compensation insurance, our customers don’t have to worry about lawsuits from accidental injuries that may occur in their homes. Another reason we charge more is simply that we provide a higher quality service than many cleaners. Our price may be higher, but the value we provide is worth it.

Q: Do I need to provide any cleaning materials or equipment?

A: No, we bring all our own equipment and materials, including vacuums, mops, towels, and cleaning products.

Q: Will you use a cleaning product that I provide?

A: Yes, we’re happy to use any cleaning products that you prefer.

Q: Is there anything you won’t clean?

A: To ensure the safety of our employees, we don’t allow them to stand on anything while they’re cleaning, which is why they have extension poles to reach high places. We also don’t allow them to move heavy furniture, but if you want to move a couch or table yourself, they can vacuum underneath.

Q: How many workers do you assign to each job?

A: Typically we assign two workers to every job, but sometimes we’ll add a third person to the team.

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SELECTED PHOTOS FROM Elite Pro Home Cleaning

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jennifer Young

Expert CONTRIBUTOR PROFILE
  • Jennifer Young is owner of Elite Pro Home Cleaning, a Diamond Certified company since 2013. She can be reached at (650) 720-5986 or email.

Jennifer Young: A Natural Entrepreneur

By James Florence, Diamond Certified Resource Reporter

REDWOOD CITY — After years spent at the bottom rung of the corporate ladder, Jennifer Young realized that if she wanted to achieve professional success, she’d need to find her own way. “I think I’m just an entrepreneur by nature,” she says. “Working in the corporate world, I knew I had the potential for bigger and better things, but I found it very hard to move up and get the managerial experience I was looking for. Eventually, I decided to try to do something on my own.”

Rather than start a business from the ground up, Jennifer decided a better move would be to open a franchise of a larger business. “By opening a franchise, I knew I would receive the right guidance to help me get started and be successful.” After researching different franchise opportunities, Jennifer decided upon Elite Pro Home Cleaning. “Not only was there a low cost of entry, but I also saw house cleaning as something there would always be a need for and that couldn’t be replaced by technology.”

Since launching Elite Pro Home Cleaning in 2003, Jennifer says the experience has been both enlightening and rewarding. “I feel like I got my MBA in life experience,” she laughs. “It’s taught me how to do sales and marketing, as well as how to manage employees and deal with customers. With the knowledge and experience I’ve gained from starting this business, I’ve been able to start two additional businesses.”

A resident of Belmont (where she lives with her husband and business partner, Josh, and their boys, Jacob and Jayden), Jennifer says she appreciates its close proximity to her extended family. “My dad was born and raised in San Francisco, and although I grew up in Sacramento, we would often drive to the city to see family. Even while attending UC Davis, I always knew I’d end up back in the Bay Area, because I loved it so much.”

Outside of work, Jennifer stays busy with a variety of pastimes and activities. “For me, spending time with my family is number one, whether it’s just Josh and the kids or our extended families,” she says. “Josh and I are also big sports fans—we love the San Francisco Giants and even play fantasy football together.” Additionally, Jennifer has a passion for learning new things, particularly in relation to her entrepreneurial endeavors. “My kids will tell you, ‘Mommy just likes to work,’” she laughs. “I’m always reading new things and attending business or real estate seminars—it’s just fun for me!”

In her life and career, Jennifer attests to the rewards that come from patient perseverance. “Today we have a loyal customer base and a reliable staff, but it took a lot of time and effort to get to this point,” she explains. “There were times when I thought about quitting because it was so frustrating and challenging, but something inside me just kept pushing me forward. Over time, we continued to learn from our mistakes and find new ways to improve upon our methods, which led to greater success.”

When asked the first thing she’d do if she could retire tomorrow, Jennifer says she’d redirect her entrepreneurial efforts toward educating young people. “I would really like to develop an educational program that teaches kids how to manage their money. That’s something that isn’t taught in school, but I think it’s a fundamental component of success later in life. If we could teach kids to develop wise financial habits at a young age, it would help them avoid a lot of mistakes.”

Ask Me Anything!

Q: Are you a dog person or a cat person?
A: Dog person. We have a yellow lab named Bailey.

Q: If you could immediately master a musical instrument, what would you choose?
A: The piano.

Q: Reality TV or documentaries?
A: Reality TV.

Q: What’s your favorite holiday?
A: Christmas—I love spending time with my family.

Q: What’s your favorite thing to eat for breakfast?
A: Fresh fruit.

Q: Do you collect anything?
A: Handbags and purses.

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Expert articles
  • Proactive Steps to Maintain Bathroom Cleanliness

    REDWOOD CITY — To ensure both general cleanliness and sanitation, a bathroom needs to be cleaned on an ongoing basis. In addition to routine cleanings, however, there are ongoing steps you can take to proactively maintain bathroom cleanliness.

    One area of the bathroom where ongoing cleaning is particularly important is the shower. Due to the continual presence of moisture, a shower provides an optimal environment for mold to grow. Fortunately, there are a couple of easy ways to minimize latent moisture. First, maximize ventilation: in addition to running the vent fan when bathing, keep the window open so excess steam can escape. A further proactive step is to keep a squeegee in the shower and use it to wipe excess moisture off shower walls after bathing.

    In addition to ongoing maintenance, you can take steps to facilitate greater efficiency with professional cleaning appointments. One helpful step is to clear off your bathroom counters prior to your housecleaner’s arrival. Put makeup, lotions and other items in a basket to ensure this area gets thoroughly cleaned.

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Expert video tip
  • Video: Easy Tips for a Cleaner Bathroom

    Complete Video Transcription:

    REDWOOD CITY — Host, Sarah Rutan: When it comes to bathroom cleanliness, there are ways to both reduce maintenance and improve cleaning efficiency. Today, we’re in Redwood City with Diamond Certified Expert Contributor Jennifer Young of Elite Pro Home Cleaning, to learn some easy tips to keep your bathroom cleaner.

    Diamond Certified Expert Contributor, Jennifer Young: A couple tips to help you get a better clean from your cleaning company is to maintain some of the things in your home. One of the big things is your shower. Oftentimes right after you take the shower the best thing to do is to use a squeegee. You can just keep the squeegee in your shower and the last person that showers just squeegee off all the excess water. By doing this, it helps to ensure that no pink mold actually grows in the shower.

    Additionally, make sure you have good ventilation in your bathroom. So, if you don’t necessarily have a bathroom fan, then make sure to open up your window so that the excess steam can get out and ventilate out. This will help to ensure that the steam doesn’t settle in and allow for additional growth of pink mold, which then could turn to black mold.

    Another great thing to do that would really help a cleaning company is the more surface area they have available to clean, the better the clean is going to be. So, oftentimes if you have your makeup or your lotions or hairspray sitting on the counter, it just makes it more difficult to get to all of the areas. So, I would suggest getting some great little baskets and filling your stuff, and not only does it help to organize your makeup or keep things in categories, but it makes it easy for the cleaners to go in and they can get more areas to clean.

    Additionally, you can also put them in your drawer right before the cleaners come and then that even makes their job that much easier and makes your clean that much better. So, hopefully, with these few tips you can use you’re going to get a better clean from your cleaning service.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Elite Pro Home Cleaning WEBSITE AND EXTERNAL FEED
  • Elite Pro Home Cleaning SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Elite Pro Home Cleaning
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 173 VERIFIED CUSTOMERS i
Elite Pro Home Cleaning : Average 8.4 out of 10 based on 173 unique customer surveys of customer satisfaction.

Genie K.

VERIFIED Elite Pro Home Cleaning CUSTOMER

1 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're very professional and very thorough, they explain what they're going to do and then do exactly what they say they will.

When the owner came beforehand, we liked that he took inventory of our house, told us how they would do the work, and asked what we needed and wanted. When the cleaners came, they were very professional, courteous, and accommodating as far as moving from room to room. We're so happy with them, we can hardly stand it.

Lyn R.

VERIFIED Elite Pro Home Cleaning CUSTOMER

2 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel safe with them and they're very trustworthy. If they find a penny, they put it on the dresser.

They can clean my shower door like nobody's business. I don't know how they do it. They're fabulous.

Patricia E.

VERIFIED Elite Pro Home Cleaning CUSTOMER

3 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were thorough, trustworthy, and they did what they said they were going do.

I like that they were able to clean my home when I needed them to, on really short notice.

Kim D.

VERIFIED Elite Pro Home Cleaning CUSTOMER

4 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job and they're very reliable and very friendly. On occasion when we need an extra cleaning, they are responsible and work with us to fit that in. We think they are outstanding. We highly recommend them to all our friends.

They do a great job, and they're reliable and trustworthy.

Patricia H.

VERIFIED Elite Pro Home Cleaning CUSTOMER

5 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love them. They very dependable, friendly, and I feel very comfortable with them in my home.

I feel very comfortable with them in my home.

Linda C.

VERIFIED Elite Pro Home Cleaning CUSTOMER

6 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

We use them, and we're happy with them.

I like that I don't have to do the cleaning.

Yvette L.

VERIFIED Elite Pro Home Cleaning CUSTOMER

7 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very responsive and honest about things that may need to be improved on my end. The quality of their work is good.

Their responsiveness

Carol G.

VERIFIED Elite Pro Home Cleaning CUSTOMER

8 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, always on time, thorough, and friendly.

They are very good at what they do.

Errol C.

VERIFIED Elite Pro Home Cleaning CUSTOMER

9 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable. I can leave the house without worrying about anything being taken, and they are conscientious.

I like that they are insured and bonded. They have broken a few things, but their owner has always replaced or fixed them.

Jean L.

VERIFIED Elite Pro Home Cleaning CUSTOMER

10 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and dependable. They do a very thorough cleaning.

They get my house clean. I am very satisfied with them.

Jason B.

VERIFIED Elite Pro Home Cleaning CUSTOMER

11 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, on time, and they do good quality work.

Friendly staff

Anna J.

VERIFIED Elite Pro Home Cleaning CUSTOMER

12 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ruth has great resources to clean the house.

The quality of the actual cleaning service

Patricia H.

VERIFIED Elite Pro Home Cleaning CUSTOMER

13 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable, friendly, trustworthy, and thorough

The dependability, they are perfect and I love them.

Joanne Y.

VERIFIED Elite Pro Home Cleaning CUSTOMER

14 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good company. They are reliable and they did a good job.

Their professionalism

Laura M.

VERIFIED Elite Pro Home Cleaning CUSTOMER

15 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough and committed to making sure it is quality.

They take pride in their work.

Tobias P.

VERIFIED Elite Pro Home Cleaning CUSTOMER

16 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are great and I have been working with them for years now. They do a really good job and they have good people. I am very happy with them.

They are just reliable and they do a great job. I am very happy with them.

Trulee K.

VERIFIED Elite Pro Home Cleaning CUSTOMER

17 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very thorough job and they are reasonably priced.

I think that they do a very thorough job.

Dieter W.

VERIFIED Elite Pro Home Cleaning CUSTOMER

18 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people that they do it right.

I liked that they did a good job of cleaning.

Peggy H.

VERIFIED Elite Pro Home Cleaning CUSTOMER

19 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work out well for me because I have a dog and they keep the house clean in spite of the dog.

I like that they make the carpet smell nice, do a good job on the floors, the hallways, the kitchen and the bathrooms. I have them come every two weeks and would have them come even more frequently if I did not have other expenses.

Donna A.

VERIFIED Elite Pro Home Cleaning CUSTOMER

20 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them an '11'. I have recommended them to my neighbors. They are trustworthy and professional, but not overly friendly.

I like the way they work. They also do the cleaning in the timeframe that fits my schedule, which is so important.

Read All 173 Survey Responses at Ratings View