Diamond Certified Company Report

Edge Roofing

Diamond Certified Company Report

Edge Roofing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 29 VERIFIED CUSTOMERS i

John V.

VERIFIED Edge Roofing CUSTOMER

1 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already told all the neighbors.

All the people are very professional in doing the job.

Karla S.

VERIFIED Edge Roofing CUSTOMER

2 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them they could use me as a reference anytime.

They were clean, neat and got the job done in the time they said they would.

Michael K.

VERIFIED Edge Roofing CUSTOMER

3 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with and they did a good job.

They did a great job, we didn't have any issues.

Read All 29 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

William Young, Owner

Edge Roofing provides roof installation and repair services for residential and commercial clients throughout the Bay Area. The company has the training and equipment to work on a wide range of roof types, from asphalt and wood shingle to TPO and modified bitumen, and it’s also qualified to perform roof inspections, install seamless aluminum gutters, and more.

Owner William Young says Edge Roofing’s customer-oriented approach to roofing work has played an important role in its success. “We love forming relationships with our clients and making it easy for them to improve their homes and businesses. Once we determine what they want, we utilize our experience to streamline the entire process and deliver high-quality results.”

Edge Roofing prioritizes quality control in every aspect of its operations, from training its crew members to maintain clean jobsites to providing the hands-on expertise of Mr. Young himself. “Even if I’m not walking the job all day, I have someone who’s in control of important items who reports back to me,” he explains. “We pride ourselves on our dedication to safety and quality on all of our projects.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Edge Roofing

COMPANY CONTACT
Service AREA

Bay Area

SERVICES PERFORMED

Roof Installation & Repair
Roof Inspections
Seamless Gutter Installation
Emergency Repairs

BRANDS Supported
  • CertainTeed

  • Owens Corning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Edge Roofing

A recent residential project by Edge Roofing

Company Profile

Edge Roofing provides roof installation and repair services for residential and commercial clients throughout the Bay Area. The company has the training and equipment to work on a wide range of roof types, from asphalt and wood shingle to TPO and modified bitumen, and it’s also qualified to perform roof inspections, install seamless aluminum gutters, and more.

Owner William Young says Edge Roofing’s customer-oriented approach to roofing work has played an important role in its success. “We love forming relationships with our clients and making it easy for them to improve their homes and businesses. Once we determine what they want, we utilize our experience to streamline the entire process and deliver high-quality results.”

Edge Roofing prioritizes quality control in every aspect of its operations, from training its crew members to maintain clean jobsites to providing the hands-on expertise of Mr. Young himself. “Even if I’m not walking the job all day, I have someone who’s in control of important items who reports back to me,” he explains. “We pride ourselves on our dedication to safety and quality on all of our projects.”

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Company Philosophy

“Our goal is to make sure each client has the best possible experience, so we focus on providing them with high levels of service that exceed their expectations every step of the way. We promise cleanliness, punctuality and professionalism on each job, and we always keep our promises.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For Edge Roofing, the key to keeping clients happy is simple: always deliver on its promises. “Building relationships with clients is the most important part of our job, so it’s crucial that we always do what we say we’re going to do,” says owner William Young. “By prioritizing cleanliness and being punctual and professional, we can ensure an overall experience that leaves each client satisfied.”

Edge Roofing has been installing and repairing roofs for residential and commercial clients throughout the Bay Area since 2003. In addition to working on a wide range of roof types (including wood shingle, asphalt, modified bitumen and TPO), the company has the training and equipment to perform roof inspections, install seamless aluminum gutters, and more.

Unlike roofing companies that hire inexperienced technicians in an effort to reduce their operating costs, Edge Roofing maintains a staff of highly trained professionals who are qualified to perform all types of roofing work. “We understand that quality results start with quality employees,” says Mr. Young. “Our clients often tell us how friendly and accommodating our technicians are. They go the extra mile because they’re happy where they work and they want to deliver for our customers.”

Another distinguishing attribute of Edge Roofing is its emphasis on quality control and craftsmanship in every aspect of its work. “I personally visit every jobsite, and I also have one or two employees who make sure everything is being done according to our high standards,” says Mr. Young. “We also believe in communicating with our clients throughout their projects. If they have any questions or concerns, they know we’ll be there to take care of them.”

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Industry Info

Keep trees and foliage away from your roof for a longer-lasting, better-looking product.
A new roof should look great and protect your house for many years. So, who knew something as lightweight and common as leaves could cause roof failure? According to William Young, owner of Edge Roofing in San Mateo, the best thing homeowners can do to care for their roofs is care for nearby trees. “A lot of homeowners neglect this, but you should have a landscape professional maintain trees near your roof at least twice a year.”

While it might be difficult to immediately discern a difference, Mr. Young says having trees too close to your home can reduce the lifespan of your roof. “Clogged gutters and foliage hanging on your roof cause moisture, so if your roof gets damp and never really dries out because it doesn’t get much sunlight, that can lead to a lot of problems.”

Along with clogged gutters and moisture-welcoming foliage, unkempt trees can cause other issues:

• Unmaintained trees can drop limbs, causing roof damage like broken shingles and holes. This can let water seep under shingles and into the home, causing mold and water damage.
• Branches that touch the roof can rub against the shingles, causing wear and tear.
• Pine needles, leaves, bark and other tree debris can gather on lower or tight sections of your roof, such as against dormers or in crevices. This can allow water to pool, weeds to grow and shingle damage to occur.
• Rodents and other pests can gain access to the roof by using nearby branches. Once there, they can chew into the roofing or build nests that damage the surface of the structure.
• Branches near rooflines can drop leaves that become lodged in gutters. This can cause rainwater to back up and spill over the gutters and along your roofline or into your home.

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Frequently Asked Questions

Q: How much does it cost to install a new roof?
A: It depends on the size of your home and the materials you prefer. Once we determine those factors, we can give you an estimate.

Q: How long will it take to complete my roofing project?
A: Depending on the size of the roof, we can usually complete a reroofing job on an average home within three days.

Q: How quickly can you get to my job?
A: We can usually get to most reroofing projects within three weeks, but that depends on weather and logistics. If you have an active leak or another emergency, we can send someone right away.

Q: What is your cleanup process?
A: We clean up the jobsite at the end of every day. We start cleaning at 3pm and devote an hour to removing debris and checking the perimeter of the property. We also put down tarps before we work and make sure there are no nails on the ground.

Q: What’s the best thing I can do to care for my roof?
A: Keep all trees and foliage cut away from your house. A lot of homeowners neglect this, but you should have a landscape professional maintain trees near your roof at least twice a year. Clogged gutters and foliage hanging on your roof cause moisture, which can create a lot of problems if your roof stays damp and doesn’t get a lot of sunlight.

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SELECTED PHOTOS FROM Edge Roofing

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM William Young

Expert CONTRIBUTOR PROFILE
  • William Young is owner of Edge Roofing, a Diamond Certified company. He can be reached at (415) 529-6796 or by email.

William Young: A Competitive Edge

By James Florence, Diamond Certified Resource Reporter

SAN MATEO — As a general contractor, William Young had considered getting into roofing for a long time, but he knew if he did, he’d need to find a competitive edge. “More and more, I was coming across projects that required roof work, so going into roofing just made sense,” he says. “Eventually, in 2006, I got my C30 license to specialize in roofing. However, in order to be successful, I knew I’d need a great team of installers, so I sought out roofers throughout the Bay Area who had good reputations. Edge Roofing was built on the knowledge and experience of myself and my team.”

When asked his favorite part of his job, William gives a twofold answer. “First, I love seeing my clients happy. Second, I love watching the aesthetic transformation that a roof undergoes in just a matter of days. A roof has such a major visual impact, so it’s very satisfying to see that before-and-after progression.”

A lifetime resident of San Mateo, William spends his time outside of work on a variety of pastimes. “I’m an avid fisherman,” he details. “I have a boat and enjoy fishing for bass and crappies. I try to get out on the water at least once or twice a month. I also like to stay fit by going to the gym several times during the week.” In addition to his personal hobbies, William enjoys spending quality time with his wife, son and daughter. “We go camping a couple of times each year at places like Clear Lake and Lake Camanche. Camping was a mainstay for me growing up, so it has become a real family tradition at this point.”

In his life and career, William espouses the importance of relationships. “To me, forging relationships is vital, whether it’s in my personal life or in the professional sphere,” he affirms. “When you have good relationships with people, it makes communication easier and results in a better experience. This is especially important when it comes to customer satisfaction. Clients want to be kept in the loop, have their questions answered and get help picking out materials. That’s why I’ve always made it a point to focus on the relational aspect and create a smooth, enjoyable experience for the customer.”

When asked the first thing he’d do if he were to retire tomorrow, William says he’d go fishing. “Maybe I’d take a bigger fishing trip than I usually do. I’ve heard about some lakes in the South that have great fishing, so it would be fun to take a trip down there and see what I catch.”

Ask Me Anything!

Q: What was your first job?

A: I worked at the San Mateo Fairgrounds during the summers when I was a teenager, doing groundskeeping and setting up for shows and events.

Q: What’s your favorite movie?

A: It’s a tie between “Jaws” and “Top Gun.”

Q: What’s your favorite sports team?

A: The San Francisco 49ers.

Q: If you could travel anywhere in the world, where would you go?

A: New York City.

Q: What’s your favorite holiday?

A: Thanksgiving, because it’s a joyful time of coming together and sharing food, with no real financial obligations attached.

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Expert articles
  • Why Roof Gutters Are a Worthwhile Investment

    SAN MATEO — Roof gutters are responsible for diverting water off of the roof and away from the home. Throughout the San Francisco Peninsula, there are a lot of older homes that don’t have gutters. While these homes may have been missing gutters for a long time, it’s important to understand the gradual toll this state of affairs can have on their structural stability.

    When a home doesn’t have gutters, rainwater runs off the roofline straight onto the ground below. As the water collects, it creates what is essentially a trench around the home. This water can seep down to the home’s foundation and undermine its stability. Later, when the soil around the home dries up in warm weather, the resulting conditions leave the foundation susceptible to problems like sinking and cracking.

    If you own a home that doesn’t have roof gutters, you may have been dissuaded from installing them due to the cost involved. However, in light of the aforementioned issues, the cost of installing gutters is far less expensive than the cost of repairing foundation damage that results from not having them. That’s why you should consider investing in gutters to ensure water is properly diverted away from your home.

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Expert video tip
  • Video: The True Cost of Missing Gutters

    Complete Video Transcription:

    SAN MATEO — Host, Sarah Rutan: If your roof doesn’t have a proper gutter system, you may be surprised to learn how it can impact your home. Today we’re in San Mateo with Diamond Certified Expert Contributor William Young of Edge Roofing to learn more.

    Diamond Certified Expert Contributor, William Young: Yes. The importance of gutters is to properly divert water off of your roof and away from your home. Oftentimes, here along the Peninsula and in San Mateo I see a lot of roofs without gutters. And what happens is, water runs off of your roofline onto the ground, and it makes kind of a trench around your home. And it actually diverts water close to your foundation, which causes undermining of your foundation. And then in the spring and summer months, the dirt dries up, and it allows for the foundation to sink, crack. So, ultimately, the cost of installing gutters on your roof now is far less expensive than costly foundation repairs later down the line. In conclusion, I think people spend so much on their roof, they don’t want to go the extra mile to do the gutters. And that’s a big mistake.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Edge Roofing WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Edge Roofing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 29 VERIFIED CUSTOMERS i
Edge Roofing : Average 9.0 out of 10 based on 29 unique customer surveys of customer satisfaction.

John V.

VERIFIED Edge Roofing CUSTOMER

1 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already told all the neighbors.

All the people are very professional in doing the job.

Michael K.

VERIFIED Edge Roofing CUSTOMER

2 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with and they did a good job.

They did a great job, we didn't have any issues.

Karla S.

VERIFIED Edge Roofing CUSTOMER

3 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them they could use me as a reference anytime.

They were clean, neat and got the job done in the time they said they would.

Anna D.

VERIFIED Edge Roofing CUSTOMER

4 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I didn't have any problems.

Karen J.

VERIFIED Edge Roofing CUSTOMER

5 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would have liked a little more information, a little more straightforwardness.

They cleaned up everything and they were very professional.

James R.

VERIFIED Edge Roofing CUSTOMER

6 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They did good work.

The customer service

Dolores A.

VERIFIED Edge Roofing CUSTOMER

7 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

The roof was good and we are happy with it.

They came out fast, did a great job and cleaned up.

Chris L.

VERIFIED Edge Roofing CUSTOMER

8 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

We thought they did fine.

They were quick and affordable.

Wallace H.

VERIFIED Edge Roofing CUSTOMER

9 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the work was done just fine. They were very hard workers and got the job done.

They were very reliable in doing what they said.

Georgette B.

VERIFIED Edge Roofing CUSTOMER

10 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very neat, clean and quick.

The workers were very courteous of my home.

Lynne S.

VERIFIED Edge Roofing CUSTOMER

11 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very satisfied with their work.

They were able to do the work and answer all our questions perfectly.

Dorothy A.

VERIFIED Edge Roofing CUSTOMER

12 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were polite, efficient, and I did not have any issues with them.

I don't know. I have never had a roof put on before so I have nothing to compare it to. I have had contractors here before that were messy. I did not have any issues with Edge Roofing.

Mike B.

VERIFIED Edge Roofing CUSTOMER

13 of 29

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to hire them.

The Forman was very informative.

Suzanne C.

VERIFIED Edge Roofing CUSTOMER

14 of 29

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are quick and thorough. The reason I didn't give a "10", they left one thing on top of our sun room and it is still there.

They are efficient.

Fatemhe H.

VERIFIED Edge Roofing CUSTOMER

15 of 29

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would recommend them. They are professional, hard working and very polite.

They're professional and accurate. Their timing is good. They are very courteous.

John S.

VERIFIED Edge Roofing CUSTOMER

16 of 29

Quality 9
9 10
Loyalty Yes
CRITIQUE

The guys were quick, they got the job done, and it looks great.

It was just easy to use them and they knew what we needed right when we called.

Cindy M.

VERIFIED Edge Roofing CUSTOMER

17 of 29

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were on time, simple to work with, and it was easy to use them.

They were on time and did things in a timely fashion.

Paul D.

VERIFIED Edge Roofing CUSTOMER

18 of 29

Quality 9
9 10
Loyalty Yes
CRITIQUE

Excellent working crew and very experienced, the boss came out and looked at the job twice. His crew was really good.

The work ethic of the team, I had a difficult roof and they had it done in five days.

Jesse W.

VERIFIED Edge Roofing CUSTOMER

19 of 29

Quality 9
9 10
Loyalty Yes
CRITIQUE

I am pleased with the way it turned out.

The way they explained everything, and they worked well together.

Steve H.

VERIFIED Edge Roofing CUSTOMER

20 of 29

Quality 9
9 10
Loyalty No
CRITIQUE

The crew was terrific.

They were neat and clean.

Read All 29 Survey Responses at Ratings View