Diamond Certified Company Report

Discover Plumbing & Rooter

Diamond Certified Company Report

Discover Plumbing & Rooter

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 69 VERIFIED CUSTOMERS i

Antonio L.

VERIFIED Discover Plumbing & Rooter CUSTOMER

1 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are good plumbers.

They are reliable. If they say they will be here, they are here.

Eric P.

VERIFIED Discover Plumbing & Rooter CUSTOMER

2 of 69

Quality 9
9 10
Loyalty Yes
CRITIQUE

I thought they were reliable and professional. They were a lot of help.

They had all of the right equipment for a more difficult repair.

Dave M.

VERIFIED Discover Plumbing & Rooter CUSTOMER

3 of 69

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. I would highly recommend them.

They were timely and they solved the problem quickly.

Read All 69 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Discover Plumbing & Rooter offers a wide range of plumbing services to residential and commercial clients in San Mateo County and San Francisco. The company has the training and equipment to handle everything from complete sewer line replacements to basic fixture repairs and installations, and its technicians are available 24/7 for the convenience of its customers.

Owner Faren Reyes credits much of Discover Plumbing & Rooter’s success to its customer-oriented business practices. “We take care of our clients and give them the best possible value for their money,” he says. “A lot of plumbers will charge just for a diagnostic visit, but we always give free estimates and only perform repairs that improve our customers’ plumbing systems for the long term.”

Discover Plumbing & Rooter provides its plumbers with constant training so they can stay up-to-date with the industry’s latest technology and procedures. “We have what it takes to make sure everything is done correctly the first time,” affirms Mr. Reyes. “Our experience and knowledge allow us to work at the highest level throughout each step of the plumbing process.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Discover Plumbing & Rooter

COMPANY CONTACT
Service AREA

San Mateo County
San Francisco

SERVICES PERFORMED

Sewer Line Replacement
Plumbing Installations & Repairs
Gas Line Repair & Maintenance
Traditional & Tankless Water Heater Maintenance & Repair

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Discover Plumbing & Rooter

Company Profile

Discover Plumbing & Rooter offers a wide range of plumbing services to residential and commercial clients in San Mateo County and San Francisco. The company has the training and equipment to handle everything from complete sewer line replacements to basic fixture repairs and installations, and its technicians are available 24/7 for the convenience of its customers.

Owner Faren Reyes credits much of Discover Plumbing & Rooter’s success to its customer-oriented business practices. “We take care of our clients and give them the best possible value for their money,” he says. “A lot of plumbers will charge just for a diagnostic visit, but we always give free estimates and only perform repairs that improve our customers’ plumbing systems for the long term.”

Discover Plumbing & Rooter provides its plumbers with constant training so they can stay up-to-date with the industry’s latest technology and procedures. “We have what it takes to make sure everything is done correctly the first time,” affirms Mr. Reyes. “Our experience and knowledge allow us to work at the highest level throughout each step of the plumbing process.”

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Company Philosophy

“We want our clients to be completely happy with our services and think of us whenever they need a plumber, and the best way to achieve those goals is to be friendly and professional in everything that we do. We’re always there for our customers when they need us the most.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Discover Plumbing & Rooter, the key to keeping customers happy is simple: treat them and their plumbing systems with the utmost care and respect. “We take care of our clients like they’re friends or family members,” confirms owner Faren Reyes. “We understand how important their plumbing systems are to their homes or buildings, so we make sure to provide quality work that lasts.”

Discover Plumbing & Rooter has been offering plumbing services to residential and commercial clients in San Mateo County and San Francisco since 2018. The company has the in-house capabilities to handle everything from sewer line replacements to basic fixture repairs and installations, and its technicians are available 24/7 for its customers’ convenience.

Unlike less experienced plumbing companies that try to overcharge their customers for unnecessary parts or services, Discover Plumbing & Rooter only performs work that’s required to return plumbing systems to their peak operating potential. “We want to establish a long-term relationship with every client, so we’re always honest with them about the work that they need,” says Mr. Reyes. “If they’re not happy with their job, they won’t call us back and our reputation will suffer, so we focus on providing them with great experiences.”

Ultimately, Mr. Reyes sees Discover Plumbing & Rooter’s company-wide dedication to customer satisfaction as its most important attribute. “From offering free estimates to wearing personal protective equipment to performing a final check at the end of each job, everything we do is designed to ensure high-quality results,” he explains. “Our clients know we’ll do everything in our power to complete their jobs correctly the first time.”

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Industry Info

A quality plumbing company can help you avoid small problems that can add up to big expenses.

Almost every house has dripping faucets, running toilets and small leaks, but even though these minor issues aren’t uncommon, many people don’t understand that ignoring them can lead to expensive problems.

“High water bills can come from something you don’t see,” explains Faren Reyes, owner of Discover Plumbing & Rooter in San Francisco. “For example, you might not even know that your toilet has a small leak, so your high water bill could be easily fixed by something as basic as a new flapper.”

Fix small problems for big results
Luckily, you can save money and resources by doing a thorough review of your home or business and either fixing plumbing problems yourself or calling a licensed plumber to do the work for you. Here’s what to look for:

  • Regularly inspect kitchens, bathrooms, laundry rooms, crawl spaces, and other areas with drains and faucets. Look for drips, leaks, slow draining, backflow issues and other present problems. Routinely checking gaskets for cracks or buildup, testing toilet flushing mechanisms and tank components, and verifying that caulking and seals are intact around sinks and showers can help you find and fix issues before they become problems.
  • Watch your water bill for unexpected spikes. If the amount of used water suddenly increases without reason, it can signal a leak somewhere in your plumbing system.
  • Perform regular maintenance or have a plumber do it for you. Draining your water heater once a year, removing sediment and buildup on faucets and drains, cleaning out easily clogged drains, and checking your air bleed-off system can help you prevent bigger problems.
  • Don’t ignore toilets or drains that regularly back up—it can be an early signal of a larger systemic clog or even tree roots that are obstructing pipes or lines.
  • Know what you can and can’t fix. Some repairs or replacements seem easy until you start the job. If you’re uncertain about doing even minor repairs yourself, call a professional. Having a list of needed repairs can cut the time and cost considerably.
  • Invest in quality plumbing materials whenever possible. While cheap materials and fixtures can save money at first, they’re often the first things to spring a leak or break, which can lead to expensive repairs.
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Frequently Asked Questions

Q: Do you offer free estimates?
A: Our estimates are always free for visible plumbing problems. If your estimate requires a camera inspection, that will be an additional charge.

Q: Do you charge hourly or by the job?
A: We charge by the job.

Q: Do you offer any discounts?
A: Yes, we offer a 10 percent discount to seniors and first-time customers.

Q: Do you guarantee your work?
A: Absolutely. We provide a 30-day warranty for small jobs and up to a 20-year warranty for larger jobs.

Q: Will your employees take health precautions while they’re working inside my home?
A: Yes. We wear masks and gloves, cover our shoes, use hand sanitizer, and disinfect our tools while we’re working.

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SELECTED PHOTOS FROM Discover Plumbing & Rooter

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Discover Plumbing & Rooter WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Discover Plumbing & Rooter
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 69 VERIFIED CUSTOMERS i

Antonio L.

VERIFIED Discover Plumbing & Rooter CUSTOMER

1 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are good plumbers.

They are reliable. If they say they will be here, they are here.

Danny

VERIFIED Discover Plumbing & Rooter CUSTOMER

2 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable and they get the job done.

They are very responsive every time I call.

Mr. O.

VERIFIED Discover Plumbing & Rooter CUSTOMER

3 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They have professional plumbing.

They do a good job.

Robert

VERIFIED Discover Plumbing & Rooter CUSTOMER

4 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They are a good outfit to use and they have equipment that a lot of other regular plumbers don't have.

They had equipment that my normal plumber didn't have.

Peter

VERIFIED Discover Plumbing & Rooter CUSTOMER

5 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They know what they are doing and they say what they are going to do.

Their reliability

Suzy

VERIFIED Discover Plumbing & Rooter CUSTOMER

6 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

We had several plumbers come out to assess a situation and they were the first ones to come up with a solution.

They were on time, clean, and professional.

Nicole

VERIFIED Discover Plumbing & Rooter CUSTOMER

7 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

He is helpful and always there.

Just always timely

Larry F.

VERIFIED Discover Plumbing & Rooter CUSTOMER

8 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

Quality workmanship, competitive pricing, and on time, they did a wonderful job. They are the plumbing company that we use for all of our property management plumbing issues.

Faren is phenomenal. All of his people are very good. They show up on time and they work on weekends and evenings. They also call you back. We have used them quite a bit for big jobs and small.

Susan S.

VERIFIED Discover Plumbing & Rooter CUSTOMER

9 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They are really reliable and professional. They were very honest about what needed to be done and got it done quickly.

They were able to do a more extensive repair that others couldn't do.

Alan B.

VERIFIED Discover Plumbing & Rooter CUSTOMER

10 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They are probably the best people I have dealt with for plumbing repairs in San Francisco over the past 20 years.

Fast response and skilled employees, they are highly professional and they have reasonable prices.

Steve M.

VERIFIED Discover Plumbing & Rooter CUSTOMER

11 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good at unclogging clogged drains.

They did a job that no one else has ever done.

Paul M.

VERIFIED Discover Plumbing & Rooter CUSTOMER

12 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

It was excellent.

They were able to fix a problem. I had a loud vibrating sound every time I turned on the hot water faucet and I feared it would be a big job. It turned out that it was just some washers that needed replacing in the faucet and I was only charged $175.

Oliver A.

VERIFIED Discover Plumbing & Rooter CUSTOMER

13 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

He has really good customer service and he is really experienced. When I call him, he always answers the phone.

It was a really good experience working with Faren.

Sebastian S.

VERIFIED Discover Plumbing & Rooter CUSTOMER

14 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

If you use them, you will not have the same problem twice.

Their reliability, and once they take over, there will be no surprises. They will take it to the end and there are no broken promises.

Frank

VERIFIED Discover Plumbing & Rooter CUSTOMER

15 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

I would definitely use them again.

Very, very knowledgeable

Austin F.

VERIFIED Discover Plumbing & Rooter CUSTOMER

16 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

I have only worked with Faren and he is phenomenal. I would recommend him to anybody.

Just their expertise in general, they know what is going on.

Susy R.

VERIFIED Discover Plumbing & Rooter CUSTOMER

17 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They are trustworthy. We have been doing business with him for at least 7 years.

Very professional and they clean up after themselves. They are trustworthy and they have good knowledge about plumbing.

Ruth M.

VERIFIED Discover Plumbing & Rooter CUSTOMER

18 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them and I have recommended them already.

They were very responsive in an emergency.

Alana Z.

VERIFIED Discover Plumbing & Rooter CUSTOMER

19 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional, very responsive and reasonable.

I just felt like they really wanted to do the best job possible and be as responsive as they could.

James M.

VERIFIED Discover Plumbing & Rooter CUSTOMER

20 of 69

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. I think they have knowledgeable plumbers and are able to problem solve quickly.

I would have to say their ability to diagnose issues quickly

Read All 69 Survey Responses at Ratings View

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