Diamond Certified Company Report

Davis Roofing Group

Diamond Certified Company Report

Davis Roofing Group

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 77 VERIFIED CUSTOMERS i

Carla M.

VERIFIED Davis Roofing Group CUSTOMER

1 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are immediate with their response and complete the job quickly. They're in and out, and they offer a warranty for their work. I have used them twice.

The owner is really nice. When he noticed stuff, he always took care of it. Even if it was something little, he would just take care of it instead of trying to make more work out of it and that's really nice because it's rare that you can find people like that still out there.

Rudy L.

VERIFIED Davis Roofing Group CUSTOMER

2 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, and I would recommend them.

They are really good at how fast they get in touch with you and the time it takes them to get the actual job done.

Lewis R.

VERIFIED Davis Roofing Group CUSTOMER

3 of 77

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They weren't the cheapest, but they weren't the most expensive either. They were efficient, easy to work with, and I liked them very much.

Read All 77 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Davis Roofing Group provides a wide range of roofing services for residential and commercial clients throughout the greater Sacramento Valley. The family-owned and operated company handles everything from reroofing, repairs and roof maintenance to debris removal and gutter cleaning.

Treasurer/Secretary Cintra Davis says Davis Roofing Group’s emphasis on communication has been an important aspect of its success. “Whenever we take on a roofing project, we keep in contact with the client throughout the entire process so they know what to expect. When they see the final product, they’re not surprised because they’ve been included in every decision, which customers really appreciate.”

Davis Roofing Group prioritizes quality control during each phase of the roofing process, which Mrs. Davis says is the key to ensuring positive results. “Michael [Davis, president] is a perfectionist, so if he’s not satisfied with a certain portion of our work, he’ll make sure it’s correct before moving on. At the end of the day, we want every client to get exactly what they envisioned.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Davis Roofing Group

COMPANY CONTACT
Service AREA

Greater Sacramento Valley

SERVICES PERFORMED

Residential Reroofing & Repair
New Roof Installations
Roof Maintenance & Inspections
Debris Removal & Gutter Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Davis Roofing Group

Davis Roofing Group installed this tile roof.

Company Profile

Davis Roofing Group provides a wide range of roofing services for residential and commercial clients throughout the greater Sacramento Valley. The family-owned and operated company handles everything from reroofing, repairs and roof maintenance to debris removal and gutter cleaning.

Treasurer/Secretary Cintra Davis says Davis Roofing Group’s emphasis on communication has been an important aspect of its success. “Whenever we take on a roofing project, we keep in contact with the client throughout the entire process so they know what to expect. When they see the final product, they’re not surprised because they’ve been included in every decision, which customers really appreciate.”

Davis Roofing Group prioritizes quality control during each phase of the roofing process, which Mrs. Davis says is the key to ensuring positive results. “Michael [Davis, president] is a perfectionist, so if he’s not satisfied with a certain portion of our work, he’ll make sure it’s correct before moving on. At the end of the day, we want every client to get exactly what they envisioned.”

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Company Philosophy

“Our ultimate goal is to make our clients happy, so we focus on providing excellent customer service and high-quality work that gives them the best value for their money. Our cost-effective roofing solutions enable our clients to keep their homes and businesses safe and aesthetically pleasing for the long term.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For Davis Roofing Group, the key to keeping clients happy is simple: take a personalized approach to every project, regardless of the extent of the work. “Customer satisfaction is very important to us, so we remain professional throughout the entire roofing process,” says Treasurer/Secretary Cintra Davis. “Our clients aren’t just numbers to us—they’re people who truly care about their homes and businesses, so we take the time to make sure they’re completely satisfied with our work.”

Davis Roofing Group has been providing roofing services for residential and commercial clients throughout Sacramento County since 2017. The family-owned and operated company has the training and equipment to handle everything from reroofing, repairs and maintenance to debris removal and gutter cleaning.

Unlike roofing companies whose owners delegate project management responsibilities to less experienced employees, Davis Roofing Group provides every job with the hands-on expertise of President Michael Davis. “Michael is a perfectionist, so he does a thorough walkthrough after each project to make sure everything has been done correctly,” explains Mrs. Davis. “We also have a foreman who grew up working with Michael and shares his detail-oriented mentality, which means our clients can always expect the best possible quality control.”

Ultimately, Mrs. Davis sees Davis Roofing Group’s professional, straightforward approach to roofing as its most important attribute. “We don’t like the ‘sales approach’ where you pressure a client to sign a contract right away—we prefer to get to know our customers on a personal level so they can see exactly why we’re the best choice,” she says. “They know we’ll always be available to return their phone calls and answer their questions, and that really makes a difference when it comes to their overall experience.”

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Industry Info

If you’re looking to install a new roof on your house, consider the benefits of a cool roof.

For the past decade, new and replacement roofs have been required to comply with updated environmentally-friendly standards (per Title 24 legislation). Fortunately, the roofing industry has kept in step with these changes and developed roofing materials that both comply with the law and surpass their predecessors in terms of aesthetics and functionality. A roof that’s constructed with these types of materials is called a “cool roof.”

“Cool roofs are now required in just about every city and county we work in,” says Cintra Davis, treasurer/secretary of Davis Roofing Group in Galt. “Anything we install has to be cool roof compliant with either cool roof shingles or a radiant barrier OSB.”

Cool roofs are characterized by a high level of performance in two aspects: solar reflectance and thermal emittance. Both the lightness of color and specific composition of the roofing materials account for their ability to simultaneously reflect light and deflect heat. In comparison with a traditional roof, which features dark shingles that absorb and retain heat rather than reflect and release it, a cool roof will typically remain 50 to 60 degrees cooler during hot weather.

This reduction of roof temperatures presents numerous benefits for both homeowners and the environment. For homeowners, it means a significant decrease in energy costs (due to less air conditioning usage) and maintenance costs, as cool roofing practices both increase a roof’s life expectancy and make for easier replacement. For the environment, it means less energy usage and a relief of the “urban heat island effect,” which is an incremental increase in air temperature caused by the collective heat retention of a community’s roofs.

Even though Title 24 requires all new and replacement roofs to comply with updated standards, some homeowners still don’t want to use these newer roofing materials because of aesthetic preferences. Fortunately, the legislation allows for alternative ways of meeting the regulation. In essence, the goal of Title 24 is to ensure homes achieve a Solar Reflective Index (SRI) rating of less than 16. Since the law is primarily looking for a number, as long as your home achieves the desired SRI, it doesn’t matter how you do it. To achieve a compliant SRI rating as economically as possible without converting to a cool roof, try improving your attic ventilation.

“One of the easiest ways to improve attic insulation is to install vents on the roof, but if you don’t like the way those look, you should consider a ‘vent-a-ridge,’ which goes along the entire ridge line of the home,” says Mrs. Davis. “Ridge cap shingles can be installed right on top, so hot air can escape from the attic but can’t enter.”

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Frequently Asked Questions

Q: Do you cover dry rot?
A: Yes, dry rot is written into our contracts.

Q: Is there really a difference between GAF shingles and Owens Corning shingles?
A: The shingles themselves are basically the same, but we use GAF shingles because they have a much better warranty. Owens Corning shingles typically come with a limited lifetime warranty, but GAF covers 100 percent of the labor and materials for a 25- to 30-year period.

Q: What kind of underlayment do you use?
A: We use GAF Tiger Paw or Deck-Armor underlayment. They’re synthetic products, so they act as moisture barriers and don’t disintegrate. They’re very thick and hard to tear, so they protect the roof if the actual roofing material isn’t there to cover it anymore.

Q: How does your GAF warranty work?
A: We register the warranty with GAF so they have something in hand when we finish the job. After your roofing project is complete, GAF will mail you the actual warranty certificate. The warranty is transferable, so if you sell your home within the 25-year warranty period, it just gets transferred to the new owner.

Q: How can I make sure my roof lasts as long as possible?
A: It’s all about maintenance. For example, having leaves and debris removed by a professional will prevent rot and other problems with your roof. Pooling water and trapped moisture caused by collected debris will eventually break down the shingles and roof tiles, which can cause irreparable damage.

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SELECTED PHOTOS FROM Davis Roofing Group

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Michael Davis

Expert CONTRIBUTOR PROFILE
  • Michael Davis is president of Davis Roofing Group, a Diamond Certified company. He can be reached at (916) 229-6192 or by email.

Michael Davis: A Long Way to the Top

By James Florence, Diamond Certified Resource Reporter

GALT — Michael Davis has been in the roofing trade since he was a teenager. Looking back, he credits his early initiation to a family friend in the industry. “My godfather owns a roofing company,” he recounts. “My dad and my brother both worked for him, so naturally I ended up there as well. I was 14 years old when I started and that’s where I received all my training. Basically, I fell in love with the trade and I’ve been involved ever since.”

More than two decades after beginning his career, Michael finally made the transition from employee to owner. “In 2017, my wife, Cintra, and I decided it was time to start our own business. I didn’t have much experience running a business, so I took some courses beforehand to educate myself and prepare for my new role. Three years later, it’s working out wonderfully. I consider starting this business one of my life’s greatest successes.”

Today, as owner of Davis Roofing Group, Michael says his favorite part of his job is the satisfaction of a job well done. “I like taking a project from start to finish and making the process as smooth as possible for the customer. When the job is complete, there’s a feeling of joy that comes from seeing them happy with the work we did.”

A resident of Galt (where he lives with Cintra and their three children), Michael spends much of his free time enjoying the outdoors. “We own six acres of property here in Galt, so we enjoy riding our dirt bikes and tending to our fruit trees, chickens, and ducks,” he details. “We also enjoy camping and other outdoor activities.”

When asked about the secret to his career success, Michael cites a strong sense of pride in his work. “I take a lot of pride in anything I do, whether I’m working around the house or installing a roof,” he explains. “When you take pride in what you do, I think that creates good energy, and people feed off that energy.” He also emphasizes the importance of honesty. “When I call a service provider about a problem I don’t know anything about, I expect them to be honest and very thorough with me. That’s exactly what I try to do for the customers we serve, and I think they appreciate it.”

When asked the first thing he’d do if he were to retire tomorrow, Michael says he’d hit the open road. “I’d buy an RV and travel the country. However, I don’t plan on ever fully retiring—I’ll probably always have my hands involved in the business. Ideally, there will be a time when I can walk away and leave it for my kids to run. It’s a family-run business, and I’d like to keep it that way.”

Ask Me Anything!

Q: What’s your favorite sports team?

A: The San Francisco 49ers.

Q: Are you a dog person or a cat person?

A: A dog person. We have four Labs.

Q: What’s your favorite TV show?

A: “Insane Pools.”

Q: What’s your favorite thing to do on a rainy day?

A: Stay in a warm house and eat soup and grilled cheese sandwiches.

Q: What’s your favorite snack?

A: Reese’s Peanut Butter Cups.

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Expert articles
  • Save Money by Maintaining Your Roof

    GALT — Roof maintenance is one of the best ways for homeowners to save money over time. After all, it’s a lot easier and less expensive to maintain a roof than it is to replace one. And when a roof isn’t properly maintained, it typically needs to be replaced a lot sooner than anticipated.

    Roof maintenance is important because most roofs have “trouble areas” that require ongoing attention. One of these areas is valleys—intersections where two sections of the roof slope down to meet each other. Debris tends to collect in valleys, and if it isn’t routinely cleared out, it can hinder the roof’s natural drainage and cause water to collect. Over time, this condition can lead to problems like rot and leaks.

    Another vulnerable aspect of a roof is pipe jacks—holes where plumbing and exhaust pipes come out the top of the roof. These pipes typically have rubber seals to protect against moisture intrusion, but over time, sunlight can damage them. When these seals are compromised, water may be able to get beneath the roof and compromise its integrity.

    When left undetected, the damage caused by these types of issues can cost a lot of money. That’s why it’s wise to have your roof inspected every two to three years. A professional roofer will be able to spot such issues and address them before they develop into bigger, more expensive ones.

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Expert video tip
  • Video: Save Money by Maintaining Your Roof

    Complete Video Transcription:

    GALT — Michael Davis: Our recommendation to all homeowners out there would be to maintenance your roof. It is a lot easier and cheaper to maintenance your roof than it is to replace the roof. Typical things that you’ll look for in roof maintenance is if you have a lot of valley build-up debris, where the two sides of a roof meet, valleys are vulnerable spots. Roof jacks are horrible spots. Once again, it’s a lot cheaper to maintenance a roof than it is to replace a roof, so we always recommend that you have your roof looked at every two to three years for roof maintenance. It is a lot less money to maintenance a roof than it is to replace a roof or do to extensive roof repairs.

    Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Davis Roofing Group
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 77 VERIFIED CUSTOMERS i

Carla M.

VERIFIED Davis Roofing Group CUSTOMER

1 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They are immediate with their response and complete the job quickly. They're in and out, and they offer a warranty for their work. I have used them twice.

The owner is really nice. When he noticed stuff, he always took care of it. Even if it was something little, he would just take care of it instead of trying to make more work out of it and that's really nice because it's rare that you can find people like that still out there.

Diane B.

VERIFIED Davis Roofing Group CUSTOMER

2 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I used them for a job to do a patch repair on my roof. They were so good, I will hire them to do my new roof once I can move forward with that work.

They were very honest. They told me the underlay on my roof was still very good. If it were someone just out to make money,they probably would have said I needed a new roof right away, and I wouldn't have had a way to tell if it were the truth. Instead, they were very honest and told me my roof still had a good two to three years left before I should be looking into a replacement. It is already a 24 year old roof, but they really took the time to make sure the patch job was down as well as it could be.

Fredericka M.

VERIFIED Davis Roofing Group CUSTOMER

3 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They were timely, upfront, and there were no surprises.

All of the above, really, just that they were fast and honest.

Bob G.

VERIFIED Davis Roofing Group CUSTOMER

4 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They are honest, hardworking, and the guys who showed up for the job were clean, friendly, and personable.

The quality of their service is good.

Henry S.

VERIFIED Davis Roofing Group CUSTOMER

5 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They are a very honest company.

Their honesty, Michael is a very good guy. He's down-to-earth and not a salesman. We had three roofing companies out, and we liked him the best.

Tony V.

VERIFIED Davis Roofing Group CUSTOMER

6 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They fixed our roofing issue for us. They're good guys, and it is a reputable business.

They provide good quality work at affordable prices.

Chris C.

VERIFIED Davis Roofing Group CUSTOMER

7 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I would say to give them a call.

They were prompt, very professional, very nice, pleasant, and they did good work.

Russell J.

VERIFIED Davis Roofing Group CUSTOMER

8 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend that consumers use them.

They came out on time, got the work done, and they were very clean.

Cathy S.

VERIFIED Davis Roofing Group CUSTOMER

9 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I had them out to do a roof check for me. It was a small job, but they will be the only one I call to do my roof when it comes time to replace it. I told my sister about them, and they ended up doing her roof. She's very satisfied as well.

I called them up after looking up roofers on Google. I just needed to have the roof checked, since it's old, it's from 1998. I knew it was old, but I didn't think I needed a new roof yet. I had them come check for leaks, and they ended up fixing a couple of the shingles and smaller things to make sure the roof was still in good shape for us. Then Michael asked Randy if he served in Vietnam, and he did. Randy is a veteran so Michael told us there would be no charge. He didn't charge us for the work. That really surprised us, and we will be using them for the whole roof replacement now because that really showed great customer service.

Jerry A.

VERIFIED Davis Roofing Group CUSTOMER

10 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I'm a repeat customer, and they can be trusted.

They do quality work, and it always looks good.

Tony T.

VERIFIED Davis Roofing Group CUSTOMER

11 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They were great.

It was good work.

Margo Z.

VERIFIED Davis Roofing Group CUSTOMER

12 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I have already referred them to someone.

They are efficient, have good pricing, and they get back to you right away.

Bill K.

VERIFIED Davis Roofing Group CUSTOMER

13 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I have already told other people about them, and that's why they got even more business around here.

They were very good.

Rudy R.

VERIFIED Davis Roofing Group CUSTOMER

14 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I have already recommended them to others because they are great.

They're prompt, on time, they did what they said they would, and they even worked with me on the price. It was a good experience, all the way around.

Mel M.

VERIFIED Davis Roofing Group CUSTOMER

15 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They came and did a good job. I didn't have any problems.

They walked around the house with a magnet to get up all the nails. Michael did a really good job.

Dennis P.

VERIFIED Davis Roofing Group CUSTOMER

16 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

I have already recommended them. They know what they're doing, and they're very conscientious.

They work hard.

Steven D.

VERIFIED Davis Roofing Group CUSTOMER

17 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

They were good. It was a fine job.

Ehsan E.

VERIFIED Davis Roofing Group CUSTOMER

18 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They are very prompt, and they do what they promise.

Their customer service is very good, and they answered all of my questions.

Corrin N.

VERIFIED Davis Roofing Group CUSTOMER

19 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

They go above and beyond what a normal roofing company usually does.

They are pretty respectable. We have used them three to four times now.

Eric A.

VERIFIED Davis Roofing Group CUSTOMER

20 of 77

Quality 10
10
Loyalty Yes
CRITIQUE

To use them, they were awesome.

They have good prices and good people working there.

Read All 77 Survey Responses at Ratings View

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