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Diamond Certified Company Report

Danville Hardwood Company Incorporated

Diamond Certified Company Report

Danville Hardwood Company Incorporated

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Joe L.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I deal with Dan directly. He is the one who always comes out to work with me flipping houses, great guy.

On the spot service, I buy and sell houses, and I have used them about four times now.

Wilson W.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a problem with flooding and it was a difficult floor problem. They came out and took care of the entire situation without question.

They are prompt, responsible, and the staff is very friendly.

Abbey O.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had good customer service.

They are not pushy in any way. They did not use an aggressive approach with me like most companies do. They actually let me take home more samples than usual to help with my decision, because I could not make up my mind.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dan Yorke, President

Danville Hardwood Company Incorporated offers a wide variety of hardwood flooring products at its Danville showroom, all of which include original markings, distinctive graining and inherent characteristics that allow customers to bring a piece of nature inside. The company also refinishes, cleans, and recoats hardwood floors for residential and commercial clients throughout Contra Costa County and the East Bay, and it provides in-home consultations for customers who are unsure how certain flooring products will look inside their homes.

President Dan Yorke credits much of Danville Hardwood Company Incorporated’s success to its highly experienced employees, all of whom are knowledgeable about the latest industry trends and products. “We’re not a big box store, so our salespeople can focus entirely on hardwood floors,” he explains. “They know all the different product lines, and they work with our customers to help them understand the differences between certain types of wood.”

Danville Hardwood Company Incorporated’s installers are trained and experienced in every type of hardwood installation, and they  can also create borders and inserts that allow people to further customize their homes. “We offer complete service from start to finish,” says Dan. “From our sales staff to our installers, everyone is focused on helping our customers get top-quality floors.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Danville Hardwood Company Incorporated

COMPANY CONTACT
Locations

Contra Costa County

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SERVICES PERFORMED

Hardwood Floor Sales
Hardwood Floor Refinishing, Cleaning & Recoating
In-Home Consultations
Pre-Finished Flooring
Engineered Flooring

BRANDS Supported
  • Lauzon

  • Summit

  • Mirage Hardwood

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Danville Hardwood Company Incorporated

Danville Hardwood Company Incorporated offers a variety of products at its Danville showroom.

Company Profile

Danville Hardwood Company Incorporated offers a wide variety of hardwood flooring products at its Danville showroom, all of which include original markings, distinctive graining and inherent characteristics that allow customers to bring a piece of nature inside. The company also refinishes, cleans, and recoats hardwood floors for residential and commercial clients throughout Contra Costa County and the East Bay, and it provides in-home consultations for customers who are unsure how certain flooring products will look inside their homes.

President Dan Yorke credits much of Danville Hardwood Company Incorporated’s success to its highly experienced employees, all of whom are knowledgeable about the latest industry trends and products. “We’re not a big box store, so our salespeople can focus entirely on hardwood floors,” he explains. “They know all the different product lines, and they work with our customers to help them understand the differences between certain types of wood.”

Danville Hardwood Company Incorporated’s installers are trained and experienced in every type of hardwood installation, and they  can also create borders and inserts that allow people to further customize their homes. “We offer complete service from start to finish,” says Dan. “From our sales staff to our installers, everyone is focused on helping our customers get top-quality floors.”

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Company Philosophy

“We pride ourselves on our integrity, and we're always honest with our customers about which products will work best for their particular situations. At the end of the day, we're not just here to make a sale–we're here to help our customers in a low-pressure environment and ensure they make the right decisions.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood flooring companies that have earned the prestigious Diamond Certified award. For Danville Hardwood Company Incorporated, the key to achieving and maintaining high levels of customer satisfaction is simple: employ its expert industry knowledge to help its clients make educated flooring choices. “When it comes to providing flooring advice, we’re much more knowledgeable than most home improvement stores,” says owner Dan Yorke. “Drawing upon our years of experience, we work closely with each customer to find the product that will work best for their particular needs.”

Danville Hardwood Company Incorporated has been offering hardwood flooring products at its Danville showroom since 1988. In addition to carrying maple, unfinished and prefinished traditional oak, bamboo, Brazilian cherry, and rosewood flooring, the company refinishes, cleans, and recoats hardwood floors for residential and commercial clients throughout Contra Costa County and the East Bay. “We also provide in-home consultations for people who aren’t sure how certain flooring products will look inside their homes,” adds Mr. Yorke.

Unlike less experienced hardwood flooring companies that don’t have physical addresses and limit the range of their clientele base as a result, Danville Hardwood Company Incorporated maintains a centrally located showroom that provides both quality flooring products and consumer confidence. “Many flooring contractors work out of their homes or garages, so the fact that our customers know where to find us gives them an important sense of security,” explains Mr. Yorke. “We’ve been in Danville for many years, and we’re very proud to be a part of the local community.”

Another distinguishing attribute of Danville Hardwood Company Incorporated is the combined expertise of its veteran installers. “The quality of our installations is second to none,” says Mr. Yorke. “Our installers are very knowledgeable about different products and techniques, and they can handle just about any problem related to hardwood flooring.”

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Industry Info

If you have your hardwood floor refinished on a regular basis, make sure you’re aware of upcoming industry changes. Environmental regulation has led to changes in several industries, and the hardwood flooring business is no exception. Most notably, oil-based hardwood floor finishes are being phased out and replaced by low-VOC, water-based finishes. According to Dan Yorke, owner of Danville Hardwood Company Incorporated, once oil-based finishes become completely phased out, homeowners throughout the Bay Area will likely be affected. “Oil-based finishes can only be used for five more years in Northern California,” he explains. “Since a lot of older, top-nail floors require oil-based finishes, flooring companies are probably going to be replacing a lot more floors in the coming years.”

Mr. Yorke says that despite the safe, environmentally-friendly character of water-based finishes, they may not be compatible with certain styles of hardwood flooring. “Even if a floor has had oil-based finishes in the past, you can still put a water-based finish on it. However, when it comes to older, top-nail floors, water-based finishes are far from ideal. Since it’s a thinner floor that doesn’t have a tongue-and-groove configuration, it has a lot more movement in it. Whereas the elasticity of an oil-based product corresponds well to this characteristic, a water-based finish is a comparatively brittle product and will crack if there’s any movement in the floor. Also, these older floors have hundreds of nails in them, which can get rusted out by the water present in a water-based finish.”

Regardless of its finish, your floor will quickly lose its luster if it’s exposed to water for long periods of time. More serious damage is also possible, including warping, so make sure you wipe up spills as soon as possible with a soft, dry cloth. Start at the edges of the spill and work your way toward the center. Don’t ever mop a sealed or waxed floor, even if the mop is only slightly damp.

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Frequently Asked Questions

Q: How long will it take to install my new floor?

A: Depending on the size of the job, the installation can take anywhere from one day (for a single room) to two weeks (for an entire house).

Q: Can you help me choose the right flooring product?

A: Certainly. We’ll take the time to determine your needs and help you find a product that you’ll be satisfied with for the long term.

Q: Should I choose a certain type of floor if I have children or pets?

A: Yes. Certain floors are more durable than others and cover scratches and surface damage better. Maple, for example, is a very hard flooring product that doesn’t contain grain, which means it will show everything. We can help you select a product that meets both your aesthetic and functional needs.

Q: Do engineered flooring products have any benefits over natural products?

A: Yes. Engineered flooring products are easier to install and also tend to be more stable than natural products. In the past, engineered products were primarily short, rotary peeled planks, which led to problems like warping and cupping. However, these issues have since been corrected, and engineered products are now available in longer lengths and offer greater long-term stability.

Q: Does hardwood floor refinishing always emit an odor?

A: It depends on the finish. Oil-based finishes do have an odor to them, while newer, water-based finishes tend to dry very quickly and have almost no odor. The type of finish we use depends on the application and the kind of flooring you have.

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SELECTED PHOTOS FROM Danville Hardwood Company Incorporated

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dan Yorke

Expert CONTRIBUTOR PROFILE
  • Dan Yorke is a 28-year veteran of the hardwood flooring industry and owner of Danville Hardwood Company Incorporated, a Diamond Certified company. He can be reached at (925) 838-1311 or by email.

Dan Yorke: A Hardwood Life

By James Florence, Diamond Certified Resource Reporter

DANVILLE — When Dan Yorke decided to expand his carpeting business to include hardwood flooring, he saw it as a lucrative opportunity to benefit from a growing trend. What he didn’t realize, however, is just how challenging the endeavor would prove to be. “I found out that working with hardwood is a lot more complicated than cleaning and installing carpet, which is what I originally planned to focus on when I opened my business,” he recounts. “It proved to be a pretty sharp learning curve, and it took us a few years to get a handle on it.”

Despite the rough initiation, Dan’s business gradually grew to excel at hardwood installation—so much so that he eventually sold the company’s carpeting division. Today, Dan says he’s proud that Danville Hardwood Company Incorporated continues to be one of the East Bay’s most trusted hardwood flooring contractors. “We really shine next to our competitors because many of them simply don’t know what they’re doing. With high-end homes in particular, people want to feel comfortable with a company’s level of knowledge and experience, which is why many local homeowners choose us.”

A longtime resident of Danville, Dan says he appreciates the close-knit character of his local community. “My wife, Laura, and I have many roots in Danville. We raised our three sons here, and I’ve personally served as president of the Danville Area Chamber of Commerce. After many years in business, our company has a lot of appreciation for the support our community continues to give us.”

Outside of work, Dan engages in a variety of hobbies, including salmon fishing and crabbing, gardening, and taking on home improvement projects. When he’s not in a boat or at home, he can often be found enjoying a meal at his favorite local restaurant, Pete’s Brass Rail. In addition to his everyday hobbies and pastimes, Dan likes taking trips to visit his three grown sons, Teddy, Ben and Sam.

When asked the first thing he’d do if he could retire tomorrow, Dan says he’d spend more time both at home and abroad. “I work an awful lot, so my wife and I don’t get out as much as we’d like. Even when I do travel, it’s usually for business. So, if I retired tomorrow, I’d spend more time pursuing some of the activities I enjoy, as well as see some more of the world.”

Ask Me Anything!

Q: What’s your favorite season and why?
A: Summer, because I love the heat.

Q: What’s your favorite kind of tree?
A: Hickory. It’s nice to look at, and the wood is very durable and versatile.

Q: What animal best characterizes you?
A: A Golden Retriever, because I’m loyal, loving and friendly.

Q: Would you rather live in the city or the country?
A: The country.

Q: What do you read most: fiction or non-fiction books?
A: Non-fiction books.

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Expert articles
  • A Simple Way to Maintain Your Hardwood Floors

    DANVILLE — While most homeowners understand the importance of refinishing their hardwood floors, some don’t realize that if they have their floors refinished too often, they’re actually doing more harm than good. By combining routine cleaning and periodic professional service, you can keep your hardwood floors looking and performing their best without the need for frequent refinishing.

    Besides cleaning your floor regularly with an appropriate cleaning product, a good way to maximize its longevity is to have it professionally serviced every five to 10 years. After using a “dirt dragon” to thoroughly clean the floor, a flooring specialist will apply a bonding agent and a coat of commercial finish. Not only will this help extend the life and luster of your floor, it can also save you money by prolonging the intervals between refinishing services.

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Expert video tip
  • Video: The Impact of Floorboard Length

    Complete Video Transcription:

    DANVILLE — Host, Sarah Rutan: When choosing a hardwood flooring product, one often-overlooked attribute to consider is board length. Today we’re in Danville with Diamond Certified Expert Contributor Dan Yorke of Danville Hardwood Company to learn more.

    Diamond Certified Expert Contributor, Dan Yorke: One thing that is often overlooked in choosing a hardwood floor is the board lengths. A lot of the prefinished hardwood floors come as long as 48 inches, or only up to 48 inches. At Danville Hardwood Company, we have manufacturers that have random length to 12 foot long.

    When you see a house that has long boards in it, it makes such an impression when you walk in. People often don’t understand why they love this floor so much. They don’t realize it’s not so broken up. It’s a long stretch of hardwood. It’s a very nice look.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Cleaning and Recoating Wood Floors

    Complete Video Transcription:

    DANVILLE — Host, Sarah Rutan: To keep your hardwood floors looking their best, its important to refinish them on a routine basis. Today, we’re in Danville with Diamond Certified Expert Contributor Dan Yorke of Danville Hardwood Company to learn more.

    Diamond Certified Expert Contributor, Dan Yorke: A lot of customers don’t realize there is an option to refinishing a floor. If you maintain your floor properly and every five to ten years have a company come in and use a dirt dragon, which is a machine that thoroughly cleans the floor, apply a bonding agent and a coat of commercial finish. It prolongs the life of your floor and you get to save a lot of money. You don’t have to go through the sanding and refinishing. It only takes one day in most cases. It is a wonderful option that people should use to maintain their floors.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org

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Danville Hardwood Company Incorporated WEBSITE AND EXTERNAL FEED
  • Danville Hardwood Company Incorporated SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Danville Hardwood Company Incorporated
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
Danville Hardwood Company Incorporated : Average 9.3 out of 10 based on 200 unique customer surveys of customer satisfaction.

Joe L.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I deal with Dan directly. He is the one who always comes out to work with me flipping houses, great guy.

On the spot service, I buy and sell houses, and I have used them about four times now.

Abbey O.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had good customer service.

They are not pushy in any way. They did not use an aggressive approach with me like most companies do. They actually let me take home more samples than usual to help with my decision, because I could not make up my mind.

Wilson W.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a problem with flooding and it was a difficult floor problem. They came out and took care of the entire situation without question.

They are prompt, responsible, and the staff is very friendly.

T.B.S.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Knowledgeable staff, good quality products, and a wide range of products

I just appreciate the smaller, local business owners, their honesty, and their competitive pricing.

Ann B.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a good place. They are fast, to the point, and they have good quality wood. They answered my questions, and they were not rude.

They answered every question, and they cared.

Rae B.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are the best, it is quick and easy. It has been wonderful for 7 years now. If anything goes wrong, they will be right on it.

Everything was perfect. They showed up, I knew what I wanted, I chose it, and it was really pretty quick.

Robert D.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had good quality materials.

Just the overall experience was good.

Chuck E.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They back their work, whether it is 2-days to a year later.

They back their work.

Neale F.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend about them.

They have a very extensive selection of products on display, and they were very knowledgeable about their products.

TG F.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everybody is very experienced, and Dan is fantastic, such a professional, and very helpful. I couldn't ask for a better person to work with.

The knowledge

Bulldog F.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer them to them anytime.

I liked their selection, their service is good, they are very knowledgeable, and they answer my questions.

Pete N.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nice place, although they are kind of pricey.

They were a nice group of people.

Audrey O.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they have good products, and they are extremely knowledgeable and easy to work with.

They made me feel like I was important.

Caryn P.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did exactly what they said they would do.

They were very professional and friendly.

Weller P.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a great company, and they have been around for a long time. Dan Yorke stands behind his product.

Sales, service, and quality

Jen S.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were just incredible. They had great quality, they were very nice, and they were very fast.

The customer service and the quality of the product

Gordon S.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Better than anyone I have met

Responsive, reasonable, experienced, and competent

Captain V.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already have.

They were pretty helpful in explaining details and the specifics that I was looking for.

Kelly

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality products, and they are knowledgeable.

They were very helpful and knowledgeable about their product.

R.R.

VERIFIED Danville Hardwood Company Incorporated CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I use them as a buyer for us.

They answer the questions that the clients ask. Their point of service is great.

Read All 200 Survey Responses at Ratings View