Diamond Certified Company Report

Culligan Water of Sonoma County

Diamond Certified Company Report

Culligan Water of Sonoma County

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 468 VERIFIED CUSTOMERS i

Ella K.

VERIFIED Culligan Water of Sonoma County CUSTOMER

1 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've tried a lot of different options, but I think this is the best system that I could have ever purchased. If I ever leave this house, I'll have the same one installed by Culligan in my new place.

It tastes wonderful. We aren't able to use it right now due to damage in our house, so we have been buying bottled water. The other day my son turned to me and said that the bottled stuff doesn't taste as good as Culligan's, and I agree. We are loyal Culligan fans.

Diane S.

VERIFIED Culligan Water of Sonoma County CUSTOMER

2 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

I prefer them over other water companies.

They did a good job troubleshooting. They did what they were supposed to do, so I'm satisfied.

Bobby K.

VERIFIED Culligan Water of Sonoma County CUSTOMER

3 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is more pure than tap water.

The purity of the water

Read All 468 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jim Fisher, President

Since 1945, Culligan Water of Sonoma County has been providing a wide range of water treatment services for residential and commercial clients throughout Sonoma County. The company’s technicians are Culligan-trained and certified to repair, service and maintain all major brands of water softeners, water purifiers, water filters and drinking water systems. Its nationwide network of more than 800 dealers allows it to quickly access products that meet customers’ specific water needs, including reverse osmosis units and filtered showerheads.

Jim and Barry Fisher are third-generation owners of Culligan Water of Sonoma County, and they say they’re proud to continue the company’s longstanding reputation for providing Sonoma County communities with high-quality water products and services. “We have both a national name and a local footprint, and our extensive experience makes us knowledgeable about most water problems people are likely to face.”

Culligan Water of Sonoma County also delivers bottled water to homes and businesses, and it can install filtration systems on existing water supplies for environmentally-conscious customers.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Culligan Water of Sonoma County

COMPANY CONTACT
Service AREA

Sonoma County
Lake County
Mendocino County
Windsor
Santa Rosa
Healdsburg
Cloverdale
Sebastopol
Cotati
Guerneville

Get Directions
SERVICES PERFORMED

Water Treatment Systems
Well Water and Problem Water
Drinking Water Systems and Bottled Water
Filters, Softeners, Custom Water Treatment Solutions
Reverse Osmosis
Deionization
UV Systems
Ozone Systems

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Culligan Water of Sonoma County

Company Profile

Since 1945, Culligan Water of Sonoma County has been providing a wide range of water treatment services for residential and commercial clients throughout Sonoma County. The company’s technicians are Culligan-trained and certified to repair, service and maintain all major brands of water softeners, water purifiers, water filters and drinking water systems. Its nationwide network of more than 800 dealers allows it to quickly access products that meet customers’ specific water needs, including reverse osmosis units and filtered showerheads.

Jim and Barry Fisher are third-generation owners of Culligan Water of Sonoma County, and they say they’re proud to continue the company’s longstanding reputation for providing Sonoma County communities with high-quality water products and services. “We have both a national name and a local footprint, and our extensive experience makes us knowledgeable about most water problems people are likely to face.”

Culligan Water of Sonoma County also delivers bottled water to homes and businesses, and it can install filtration systems on existing water supplies for environmentally-conscious customers.

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Company Philosophy

"Our mission is to deliver high-quality water treatment products that will benefit every part of our customers' lives. We adhere to strict procedures and policies to ensure we maintain a high level of customer satisfaction. If a client is ever dissatisfied with our products or services, we'll do everything we can to make them happy."

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Comparative Summary

Water treatment companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. For Culligan Water of Sonoma County, standing out in the water treatment industry is part of everyday operations–as a locally owned franchise of national brand Culligan, the company enjoys the benefits of its parent company’s 75 years of national and international success. “Having a nationally recognized name with a local footprint definitely sets us apart,” confirms President Jack Fisher. “We have the experience, knowledge and products to handle any water problems people are likely to face.”

Culligan Water of Sonoma County is proud to be part of one of the United States’ most recognizable water treatment brands, but Mr. Fisher is quick to point out that his company has its own rich history in Northern California. “We’ve been doing this for more than 60 years, and we have our own showroom where people can come see our products and speak with us firsthand,” he explains. “When a customer calls us, they’re not connected to some calling center across the country or overseas. Everyone who works here–from sales to billing to customer service–is a full-time, Santa Rosa-based employee.”

Culligan Water of Sonoma County’s primary line of business is delivering bottled water to local homes and businesses, but the company also installs water filtration systems that remove particulates like iron and chlorine. “We can condition water to remove hardness and mineral scaling, which in turn produces spot-free wash water,” adds Mr. Fisher. “Not many companies can claim the same range of services.”

Another distinguishing feature of Culligan Water of Sonoma County is its implementation of environmentally-friendly business practices. To reduce its customers’ dependence on disposable water bottles, the company installs filtration systems on existing water supplies, which reduce both carbon footprints and costs for high-volume users like businesses and large households. “Instead of bottles, our customers can have clean-looking machines that are no larger than bottled water coolers,” says Mr. Fisher. “We’re very serious about our commitment to the environment.”

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Industry Info

Before purchasing a water filtration system, have a professional determine your water needs. Having your water tested by a professional is the best to way to establish your home’s specific water requirements. A water expert will verify a number of things before recommending a system, such as water pressure, water hardness and your average water use. “It’s always a good idea to hire a local firm to test your water,” says Jim Fisher, president of Culligan Water of Sonoma County in Santa Rosa. “Not only does dealing locally mean better service, but the company will be knowledgeable about local water conditions and aware of the common water problems in your area. A firm without a local presence won’t know any of that.”

Here are some general tips to consider when shopping for a home water filtration system:

Look for certifications. Water filtration systems that have been certified by the Water Quality Association or the National Sanitation Foundation (NSF) have been meticulously tested to meet strict health and safety standards.

Find systems endorsed by local health departments. Besides the NSF’s certification, several systems are supported by local and state health departments, giving extra assurance of their filtration capabilities.

Make sure you have the right filters. If tests show your water has more than one pollution problem, for example, make sure you receive filters that are designed to eliminate multiple contaminants. It’s not absolutely necessary to replace filters every month, so ask how often you’ll have to change them and how much each replacement filter costs.

Understand the system’s features. In some systems, the filtered water flows directly from the tap to your glass, while others require a storage tank. Tanks are good for storing water that can be used in case of an emergency, but dispensing may be slower than other systems. Understanding the advantages and disadvantages of the system can help you make a final decision.

Don’t settle for the least expensive solution. A higher-priced unit may serve your needs better by being more efficient and reducing operating costs. Before you buy, get a detailed estimate of equipment, installation and average operating costs.

Be aware of financing options. Water conditioning equipment may qualify for financing under FHA Title 1 or private lending agreements. Check with your local bank or finance company for more information. Your local water dealer may also offer special financing options.

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Frequently Asked Questions

Q: Why should I choose filtered water when I can get it from the tap?

A: There are many reasons. Many of our customers have unsafe water supplies that are contaminated with things like bacteria, mercury, lead and arsenic. Others have aesthetic issues with their water—it smells funny, it doesn’t taste right or it leaves spots on their dishes.

Q: Is a water filtration system affordable?

A: Yes. Not only do we have a variety of filtration systems to keep costs down, but by treating water, you can often reduce the long-term maintenance costs for your home or business. By eliminating mineral scaling, for example, you can save on tile, shower door and faucet replacements. Scaling can also dramatically reduce the efficiency of water heaters, costing you more on your gas and electric bills. In many cases, such savings can offset the initial cost of the water system.

Q: Do your water treatment systems add salt to the water?

A: Some do, but we have salt-free water softening options if that’s a problem.

Q: I like bottled water, but I want to reduce my carbon footprint. What should I do?

A: We can install a filtration system that will provide clean, fresh water without the carbon footprint created by delivery trucks.

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SELECTED PHOTOS FROM Culligan Water of Sonoma County

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jim Fisher

Expert CONTRIBUTOR PROFILE
  • Jim Fisher is a third-generation water treatment professional and president of Culligan Water of Sonoma County, a Diamond Certified company since 2002. He can be reached at (707) 706-3947 or by email.

Jim Fisher: Thicker Than Water

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — It’s often said that blood is thicker than water, but in Jim Fisher’s case, the two are more or less inseparable. “My grandfather started the Sonoma County franchise of Culligan Water in 1945, so I’m the third generation of my family to run it,” he explains. “My grandfather was always a big influence on me—I was named after him, and growing up, I loved him and thought he was the greatest. I started working at his store as a teenager, which is where I really got exposed to the business and grew to like it. I had a dream of becoming a pro golfer, but by age 18, it was pretty obvious that wasn’t going to happen, so I decided to stick with the family business.”

Today, as president of Culligan Water of Sonoma County, Jim enjoys being involved in all aspects of the company. “I wear a lot of different hats,” he affirms. “When you’re not limited to one particular subset, it makes for a pretty broad brush of what your workday looks like, and that’s something I really like.”

A resident of Santa Rosa (where he lives with his wife, Suzanne), Jim expresses his appreciation for his longtime hometown. “I feel very fortunate to be living in the same town where I was born and raised. Some people can’t wait to get out of their hometowns, but I think most of my friends who have moved away would love to be able to come back here.”

Outside of work, Jim engages in a variety of active pastimes, including playing and watching sports. “I love golf—I’ve been playing all my life and it’s still my number one pastime,” he says. “I also love basketball. I’ve been a Golden State Warriors season ticket holder since the early 1980s, so I’ve been with them all the way from their lowest points to their recent ascension to glory.” Jim also enjoys vacationing at tropical locales. “I love any place that has a beach, whether it’s Mexico, the Caribbean or Hawaii.” Additionally, Jim likes keeping in touch with his two grown children, Jonathon and Christina.

In regard to his professional career, Jim espouses the importance of fairness. “I think we have great empathy for our customers—after all, without them, we wouldn’t exist,” he explains. “That’s why we strive to deal fairly with customers in all aspects, from our pricing to our contracts. If there’s ever an issue, the customer doesn’t have to twist our arm to get us to make it right.”

When asked the first thing he’d do if he were to retire tomorrow, Jim says he’d head to his favorite kind of destination. “I’d take a trip to Hawaii or some other tropical place. That’s definitely our go-to thing when traveling. You won’t find me at the glaciers in Alaska or in a cold region of Europe—I’ll always be where the weather is warm and there’s a sandy beach.”

Ask Me Anything!

Q: What kind of music do you like?
A: The classic rock I grew up listening to in the 1970s.

Q: What’s your earliest memory?
A: Spending time with my grandfather on his property. He was the kind of guy who, when you hung out with him, your day was just filled with good stuff.

Q: If you could travel anywhere in the world, where would you go?
A: Phuket, Thailand. I have a lifelong friend who has lived there for the past 30 years and I still haven’t visited him.

Q: What’s your favorite snack?
A: Animal crackers.

Q: What’s your favorite holiday?
A: The Fourth of July. For one, it takes place in summer, which is my favorite time of year. And since my son recently started his military service, it now has a bigger patriotic component for me as well.

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Expert articles
  • Water Filtration System Installation

    SANTA ROSA — There are plenty of things a handy homeowner can install independently, but when it comes to a new water filtration system, it’s best to rely on the expertise of a professional. A lot of do-it-yourselfers make the mistake of thinking a water filtration system is like any other home appliance, but it’s actually much more complicated than a refrigerator or washing machine.

    One common misconception about installation is that all it involves is hooking up a single water line. While it’s true that the filtration system is connected to the home’s main water line, the process of connecting it is rarely as simple as it sounds. In most homes, the line hook-up is situated to the left or right of the front door, which means connecting the system there is likely to create an eyesore. That’s why water filtration systems often need to be routed through the garage or around the back of the home, which complicates matters.

    Due to this and other factors, it’s a good idea to hire a water treatment professional to handle installation for you. Prior to installation, a professional will survey your home, inspect your plumbing system and make sure the equipment is sized properly. Additionally, they’ll analyze your home’s water and make sure your system has the appropriate filters. Furthermore, a full-service company can assist you with ongoing system maintenance. By expertly handling all aspects of installation and service, a water treatment professional can ensure optimum energy efficiency and water quality with your new filtration system.

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Expert video tip
  • Video: Installing a Water Filtration System

    Complete Video Transcription:

    SANTA ROSA — Host, Sarah Rutan: There are plenty of things a handy homeowner can install, but when it comes to a new water filtration system, it’s best to rely on a professional’s expertise. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Jim Fisher of Culligan Water of Sonoma County to learn more.

    Diamond Certified Expert Contributor, Jim Fisher: Many people are wondering, “Should I be doing something about my water quality? I’m not right now. Am I missing the boat somehow? Are there things I’m not aware of that would be impacting my family and friends that come over?” So, because of that, you’re looking into, perhaps, considering water treatment.

    And you could do that with some internet options. There’s a big box choice. And there’s also full service dealers that can help you out. There are water specialists. They do nothing but that. And because of it, they can analyze the water, they can survey your home and your plumbing, and make sure that the equipment is sized properly. The installation is the trickiest part, in many cases, and can be very complicated, and not a do-it-yourself item at all.

    Wrapping it up, a full-service water treatment specialist can help you through the entire process from the beginning with water analysis, selection of the equipment, continuing maintenance, service and repair. One company can provide all those steps for you and make it very clean and easy. And many people find that’s a big advantage.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Culligan Water of Sonoma County WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Culligan Water of Sonoma County
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 468 VERIFIED CUSTOMERS i
Culligan Water of Sonoma County : Average 8.8 out of 10 based on 468 unique customer surveys of customer satisfaction.

Ella K.

VERIFIED Culligan Water of Sonoma County CUSTOMER

1 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've tried a lot of different options, but I think this is the best system that I could have ever purchased. If I ever leave this house, I'll have the same one installed by Culligan in my new place.

It tastes wonderful. We aren't able to use it right now due to damage in our house, so we have been buying bottled water. The other day my son turned to me and said that the bottled stuff doesn't taste as good as Culligan's, and I agree. We are loyal Culligan fans.

Bobby K.

VERIFIED Culligan Water of Sonoma County CUSTOMER

2 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is more pure than tap water.

The purity of the water

Claire S.

VERIFIED Culligan Water of Sonoma County CUSTOMER

3 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable.

I like that they show up when expected. They service my second home, and since I'm not always there, it's very helpful to know I can rely on them.

Diane S.

VERIFIED Culligan Water of Sonoma County CUSTOMER

4 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

I prefer them over other water companies.

They did a good job troubleshooting. They did what they were supposed to do, so I'm satisfied.

DUI P.

VERIFIED Culligan Water of Sonoma County CUSTOMER

5 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they provide great customer service

They deliver the water on time.

Romelli B.

VERIFIED Culligan Water of Sonoma County CUSTOMER

6 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time, and the water tastes great.

Their reliability

James M.

VERIFIED Culligan Water of Sonoma County CUSTOMER

7 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good water

It cleans my water.

Sidnii W.

VERIFIED Culligan Water of Sonoma County CUSTOMER

8 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is good, and it is dependable.

It tastes good, and the service is good.

James S.

VERIFIED Culligan Water of Sonoma County CUSTOMER

9 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have bad water in West County, so Culligan Water is the way to go.

It does the job.

Don M.

VERIFIED Culligan Water of Sonoma County CUSTOMER

10 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient.

It works.

Dawnell B.

VERIFIED Culligan Water of Sonoma County CUSTOMER

11 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

It tastes good.

I am allergic to something in the water, and their filter filters it out, so it is absolutely fabulous.

Bree S.

VERIFIED Culligan Water of Sonoma County CUSTOMER

12 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tried other water companies, and they have the tastiest water, but I would say that the delivery is super expensive.

I would just say that there is no chlorine or mineral taste.

Nancy S.

VERIFIED Culligan Water of Sonoma County CUSTOMER

13 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

It doesn't taste like city water, which is nice.

I like the fact that it is more pure than city water.

Tom M.

VERIFIED Culligan Water of Sonoma County CUSTOMER

14 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have it, we like it, and we would recommend it.

It got the job done that we wanted, which was to get certain minerals out of the water.

Bob O.

VERIFIED Culligan Water of Sonoma County CUSTOMER

15 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

To call their technician service

I like my soft water.

Alfred K.

VERIFIED Culligan Water of Sonoma County CUSTOMER

16 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

We aren't going to advertise it, but it's fine if you need it.

It works. We had rusty water before using them and now it's gone.

Maria G.

VERIFIED Culligan Water of Sonoma County CUSTOMER

17 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

The system has worked for us.

We didn't compare them with other companies, but they seem fine.

Emily M.

VERIFIED Culligan Water of Sonoma County CUSTOMER

18 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest.

We like having the water softener, and the service is always reliable. Everything is just fine.

Denise B.

VERIFIED Culligan Water of Sonoma County CUSTOMER

19 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

That it's a lot better than our local water

That I don't have as many particles and bacteria in the water

Duke Y.

VERIFIED Culligan Water of Sonoma County CUSTOMER

20 of 468

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

I like their water system. I've been using them for many years off and on.

Read All 468 Survey Responses at Ratings View