Diamond Certified Company Report

Collie Autoworks

Diamond Certified Company Report

Collie Autoworks

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Ruth Y.

VERIFIED Collie Autoworks CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fabulous. I have recommended them to other people. If you have the type of car they work on, you should really go there. I have a very good Mercedes, and it is 26 years old. I feel they're very honest, and they don't have high charges. They are very pleasant and so helpful. It's nice to be able to go somewhere where they don't treat you like you're an idiot.

I love everything about the kind of service they give.

Stephanie B.

VERIFIED Collie Autoworks CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy, and I believe their charges are in line with what they should be, especially compared to others.

Their prices are fair. They are polite. They also provide me with a ride home, which I really like.

Orlando D.

VERIFIED Collie Autoworks CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them. That's the most important thing. They've treated me very well and taken good care of me.

They have good customer service. The owner is great, as well as all of the people who work there. They provide personal service. I know I'm in good hands.

Read All 325 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owners Darren and Denise Collie

Collie Autoworks is a San Rafael-based, family-owned and operated shop that services and repairs Mercedes-Benz and BMW vehicles. The company’s services include routine maintenance, computer diagnostics, brake work, and major repairs such as transmission and engine replacements. Additionally, its factory- and dealership-trained mechanics use workshop manuals and original equipment manufacturer (OEM) parts to service customers’ vehicles.

Owner Darren Collie is a Master Certified Mercedes-Benz technician who spent seven years working for dealerships before establishing Collie Autoworks as an independent shop with his wife, Denise. Mr. Collie runs the company’s technical department and Mrs. Collie uses her years of advertising and marketing experience to manage the office.

Collie Autoworks’ state-of-the-art shop features a Mercedes-Benz Star Diagnosis System, which is the factory-designated system for all Mercedes-Benz dealerships. The Collies say their company is known for being clean and professional and offering prompt, friendly service. They guarantee they’ll beat any advertised dealership price or written estimate for repairs or service.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Collie Autoworks

Locations

Marin County

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SERVICES PERFORMED

Specializing in Mercedes-Benz Service and Repair

BRANDS Supported
  • BMW

  • Mercedes-Benz

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Collie Autoworks

A customer’s Mercedes-Benz gets serviced in Collie Autoworks’ San Rafael shop.

Company Profile

Collie Autoworks is a San Rafael-based, family-owned and operated shop that services and repairs Mercedes-Benz and BMW vehicles. The company’s services include routine maintenance, computer diagnostics, brake work, and major repairs such as transmission and engine replacements. Additionally, its factory- and dealership-trained mechanics use workshop manuals and original equipment manufacturer (OEM) parts to service customers’ vehicles.

Owner Darren Collie is a Master Certified Mercedes-Benz technician who spent seven years working for dealerships before establishing Collie Autoworks as an independent shop with his wife, Denise. Mr. Collie runs the company’s technical department and Mrs. Collie uses her years of advertising and marketing experience to manage the office.

Collie Autoworks’ state-of-the-art shop features a Mercedes-Benz Star Diagnosis System, which is the factory-designated system for all Mercedes-Benz dealerships. The Collies say their company is known for being clean and professional and offering prompt, friendly service. They guarantee they’ll beat any advertised dealership price or written estimate for repairs or service.

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Company Philosophy

“Just as our customers take pride in their vehicles, we take pride in our work. Our primary goal is to keep our customers happy by providing outstanding service at competitive prices.”

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Comparative Summary

Collie Autoworks is a family-owned Mercedes-Benz repair shop located in San Rafael. Owners Darren and Denise Collie say their company offers the same expertise and high-quality repairs as a dealership, but at a lower cost. “When people take their Mercedes-Benzes to a dealership for repairs, the high overhead costs are invariably passed on to them,” says Mrs. Collie. “We offer the same services at lower prices.”

Collie Autoworks has numerous long-term customers, and the Collies know many of them by name. “When they bring in their cars, they actually have the opportunity to chat with our technicians about their repairs,” says Mrs. Collie. “It’s rare for a dealership to offer such a personalized level of service.”

Collie Autoworks owns the same factory diagnostic scan tools used by Mercedes-Benz dealerships–hundreds of thousands of dollars worth, according to Mrs. Collie. Additionally, its factory- and dealership-trained mechanics use workshop manuals and original equipment manufacturer (OEM) parts to service and restore Mercedes Gelandewagens (G-Wagons) to their factory specifications. All work is backed by the shop’s 12-year/12,000 mile warranty on parts and labor.

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Industry Info

Performing factory-recommended services on your Mercedes-Benz is worth the effort. Putting off maintenance will just compound your problems, says Denise Collie, co-owner of Collie Autoworks, a Mercedes-Benz repair shop in San Rafael. “Follow the factory maintenances. Don’t just change the oil; have the car inspected on a regular basis.”

Mrs. Collie suggests you choose a repair shop that employs ASE Master-certified technicians. It should also have credentials from Mercedes-Benz as an authorized service technician, since the auto manufacturer has a strict and comprehensive training program for its mechanics.

Also, says Mrs. Collie, ask the shop service manager if the facility has authorized access to the latest Mercedes-Benz computer software downloads. “This is extremely important, since the software that runs and monitors most systems on modern Mercedes Benzes is updated regularly.”

If you have another type of car and need parts replaced, Mercedes-Benz parts are often your best option, since they’re manufactured to strict tolerances. While OEM (original equipment manufacturer) parts are expensive, they’re designed to provide long service life and are compatible with other parts in terms of fit and operation.

Aftermarket parts for older Mercedes-Benzes are sometimes available at prices substantially lower than OEM parts. While there are many excellent aftermarket manufacturers, there are inferior parts as well. Some parts don’t carry warranties and may not provide comparable service life. If your budget allows, always insist on OEM parts, and ask to see the packing list or original packaging.

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Frequently Asked Questions

Q: How long will it take to repair my car?

A: If you drop your car off in the morning, and if parts are available, it’s usually done by the end of the day.

Q: Do you use factory parts?

A: Yes, we use original equipment manufacturer (OEM) parts, which are the same parts you’d find in a dealership.

Q: Do you service other types of cars?

A: We specialize in Mercedes-Benz, but also service other German vehicles like BMWs. We do not service non-German automobiles.

Q: Do you offer loaner cars?

A: Yes.

Q: Can I drop-in for service?

A: No. We only accept appointments, and we usually book a few days in advance.

Q: How does your pricing compare to a dealership’s pricing?

A: We’re usually significantly less expensive than dealerships, and we’ll beat any advertised or written dealership estimate.

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Diamond Certified RATINGS ON Collie Autoworks
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i
Collie Autoworks : Average 9.6 out of 10 based on 325 unique customer surveys of customer satisfaction.

Ruth Y.

VERIFIED Collie Autoworks CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fabulous. I have recommended them to other people. If you have the type of car they work on, you should really go there. I have a very good Mercedes, and it is 26 years old. I feel they're very honest, and they don't have high charges. They are very pleasant and so helpful. It's nice to be able to go somewhere where they don't treat you like you're an idiot.

I love everything about the kind of service they give.

Stephanie B.

VERIFIED Collie Autoworks CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy, and I believe their charges are in line with what they should be, especially compared to others.

Their prices are fair. They are polite. They also provide me with a ride home, which I really like.

Orlando D.

VERIFIED Collie Autoworks CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them. That's the most important thing. They've treated me very well and taken good care of me.

They have good customer service. The owner is great, as well as all of the people who work there. They provide personal service. I know I'm in good hands.

Don B.

VERIFIED Collie Autoworks CUSTOMER

4 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and friendly.

They are good to work with.

Gwynn F.

VERIFIED Collie Autoworks CUSTOMER

5 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job. They are fair and don't gouge you on pricing. They are also good to their word and keep appointment times.

They are real people. You'll talk directly to the guy working on your car, and they are not trying to up-sell all the time.

Melisse H.

VERIFIED Collie Autoworks CUSTOMER

6 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were highly recommended to me and they were everything I expected them to be. I would recommend them to anybody.

Their customer service

Dale H.

VERIFIED Collie Autoworks CUSTOMER

7 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, honest, cooperative, and they always give me a ride if needed. The other day, I got a phone call from Mercedes of Marin and they said my car was due for service. I took it to Collie and asked them if it was and they said, "No, it's already been serviced and doesn't need another one yet", which shows they won't take advantage of you.

They are honest.

Jeremy H.

VERIFIED Collie Autoworks CUSTOMER

8 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a family-run shop with a customer-centric attitude.

They have the customer's interest in mind.

Jamie L.

VERIFIED Collie Autoworks CUSTOMER

9 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to friends.

Their attention to the work

Kimberly B.

VERIFIED Collie Autoworks CUSTOMER

10 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a good value with excellent customer service.

The fair value at a good price

Miryam G.

VERIFIED Collie Autoworks CUSTOMER

11 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a good place to go. You can trust them.

Their expertise, and that they are straightforward and nice.

Eve N.

VERIFIED Collie Autoworks CUSTOMER

12 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a try.

Great service, and they provide loaner cars if you need, plus they are very conveniently located to my house.

Dennis D.

VERIFIED Collie Autoworks CUSTOMER

13 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is the place to go.

That they can work on my vehicle, I have a Sprinter.

Henrick H.

VERIFIED Collie Autoworks CUSTOMER

14 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reasonably priced, the person who was my service manager was very knowledgeable and attentive, he gave me lots of time to answer my questions.

The location was great and they know the Mercedes brand.

Eric S.

VERIFIED Collie Autoworks CUSTOMER

15 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them.

They are extremely professional and competent.

Gurpreet S.

VERIFIED Collie Autoworks CUSTOMER

16 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly and have good, helpful workers.

Their good service

Charity M.

VERIFIED Collie Autoworks CUSTOMER

17 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always able to fix my car and it stays fixed. They really know Mercedes, they know their stuff. They are always really busy because they're so good, but they do care about their customers. I have called in the middle of my car breaking down and they can always get me in. They're really great.

They are really friendly and it has a family feel. They care about what they do.

Trish H.

VERIFIED Collie Autoworks CUSTOMER

18 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are privately owned, family run, and they stand by their word. They are very good people and have good mechanics.

Their integrity

Karen B.

VERIFIED Collie Autoworks CUSTOMER

19 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't usually post or use Yelp for anything, but I will always endorse Collie.

They are very genuine, good at what they do, and they care. They're helpful, honest, and fair.

Jenine S.

VERIFIED Collie Autoworks CUSTOMER

20 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are easy to use.

They're quick.

Read All 325 Survey Responses at Ratings View