Diamond Certified Company Report

Collie Autoworks

Diamond Certified Company Report

Collie Autoworks

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i

Ruth Y.

VERIFIED Collie Autoworks CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fabulous. I have recommended them to other people. If you have the type of car they work on, you should really go there. I have a very good Mercedes, and it is 26 years old. I feel they're very honest, and they don't have high charges. They are very pleasant and so helpful. It's nice to be able to go somewhere where they don't treat you like you're an idiot.

I love everything about the kind of service they give.

Stephanie B.

VERIFIED Collie Autoworks CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy, and I believe their charges are in line with what they should be, especially compared to others.

Their prices are fair. They are polite. They also provide me with a ride home, which I really like.

Orlando D.

VERIFIED Collie Autoworks CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them. That's the most important thing. They've treated me very well and taken good care of me.

They have good customer service. The owner is great, as well as all of the people who work there. They provide personal service. I know I'm in good hands.

Read All 300 Survey Responses at Ratings View
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Diamond certified company PROFILE

Darren and Denise Collie, Owners

Collie Autoworks is a San Rafael-based, family-owned and operated shop that services and repairs Mercedes-Benz, BMW, Volkswagen, and Audi vehicles. The company’s services include routine maintenance, computer diagnostics, brake work, and major repairs such as transmission and engine replacements. Additionally, its factory- and dealership-trained mechanics use workshop manuals and original equipment manufacturer (OEM) parts to service customers’ vehicles.

Owner Darren Collie is a Master Certified Mercedes-Benz technician who spent seven years working for dealerships before establishing Collie Autoworks as an independent shop with his wife, Denise. Mr. Collie runs the company’s technical department and Mrs. Collie uses her years of advertising and marketing experience to manage the office.

Collie Autoworks’ state-of-the-art shop features a Mercedes-Benz Star Diagnosis System, which is the factory-designated system for all Mercedes-Benz dealerships. The Collies say their company is known for being clean and professional and offering prompt, friendly service. They guarantee they’ll beat any advertised dealership price or written estimate for repairs or service. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Collie Autoworks

Locations

Marin County
San Rafael
Novato
Mill Valley
San Anselmo
Larkspur
Corte Madera
Tiburon
Sausalito
Fairfax
Ross

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SERVICES PERFORMED

Specializing in Mercedes-Benz Service and Repair

BRANDS Supported
  • Mercedes-Benz

  • Audi

  • Volkswagen

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Collie Autoworks

Company Profile

Collie Autoworks is a San Rafael-based, family-owned and operated shop that services and repairs Mercedes-Benz, BMW, Volkswagen, and Audi vehicles. The company’s services include routine maintenance, computer diagnostics, brake work, and major repairs such as transmission and engine replacements. Additionally, its factory- and dealership-trained mechanics use workshop manuals and original equipment manufacturer (OEM) parts to service customers’ vehicles.

Owner Darren Collie is a Master Certified Mercedes-Benz technician who spent seven years working for dealerships before establishing Collie Autoworks as an independent shop with his wife, Denise. Mr. Collie runs the company’s technical department and Mrs. Collie uses her years of advertising and marketing experience to manage the office.

Collie Autoworks’ state-of-the-art shop features a Mercedes-Benz Star Diagnosis System, which is the factory-designated system for all Mercedes-Benz dealerships. The Collies say their company is known for being clean and professional and offering prompt, friendly service. They guarantee they’ll beat any advertised dealership price or written estimate for repairs or service. 

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Company Philosophy

"Just as our customers take pride in their vehicles, we take pride in our work. Our primary goal is to keep our customers happy by providing outstanding service at competitive prices."

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Comparative Summary

Collie Autoworks is a family-owned Mercedes-Benz repair shop located in San Rafael. Owners Darren and Denise Collie say their company offers the same expertise and high-quality repairs as a dealership, but at a lower cost. “When people take their Mercedes-Benzes to a dealership for repairs, the high overhead costs are invariably passed on to them,” says Mrs. Collie. “We offer the same services at lower prices.”

Collie Autoworks has numerous long-term customers, and the Collies know many of them by name. “When they bring in their cars, they actually have the opportunity to chat with our technicians about their repairs,” says Mrs. Collie. “It’s rare for a dealership to offer such a personalized level of service.”

Collie Autoworks owns the same factory diagnostic scan tools used by Mercedes-Benz dealerships–hundreds of thousands of dollars worth, according to Mrs. Collie. Additionally, its factory- and dealership-trained mechanics use workshop manuals and original equipment manufacturer (OEM) parts to service and restore Mercedes Gelandewagens (G-Wagons) to their factory specifications. All work is backed by the shop’s 12-year/12,000 mile warranty on parts and labor.

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Industry Info

Performing factory-recommended services on your Mercedes-Benz is worth the effort. Putting off maintenance will just compound your problems, says Denise Collie, co-owner of Collie Autoworks, a Mercedes-Benz repair shop in San Rafael. “Follow the factory maintenances. Don’t just change the oil; have the car inspected on a regular basis.”

Mrs. Collie suggests you choose a repair shop that employs ASE Master-certified technicians. It should also have credentials from Mercedes-Benz as an authorized service technician, since the auto manufacturer has a strict and comprehensive training program for its mechanics.

Also, says Mrs. Collie, ask the shop service manager if the facility has authorized access to the latest Mercedes-Benz computer software downloads. “This is extremely important, since the software that runs and monitors most systems on modern Mercedes Benzes is updated regularly.”

If you have another type of car and need parts replaced, Mercedes-Benz parts are often your best option, since they’re manufactured to strict tolerances. While OEM (original equipment manufacturer) parts are expensive, they’re designed to provide long service life and are compatible with other parts in terms of fit and operation.

Aftermarket parts for older Mercedes-Benzes are sometimes available at prices substantially lower than OEM parts. While there are many excellent aftermarket manufacturers, there are inferior parts as well. Some parts don’t carry warranties and may not provide comparable service life. If your budget allows, always insist on OEM parts, and ask to see the packing list or original packaging.

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Frequently Asked Questions

Q: How long will it take to repair my car?

A: If you drop your car off in the morning, and if parts are available, it’s usually done by the end of the day.

Q: Do you use factory parts?

A: Yes, we use original equipment manufacturer (OEM) parts, which are the same parts you’d find in a dealership.

Q: Do you service other types of cars?

A: We specialize in Mercedes-Benz, but also service other German vehicles such as BMW, Volkswagen and Audi. We do not service non-German automobiles.

Q: Do you offer loaner cars?

A: Yes.

Q: Can I drop-in for service?

A: No. We only accept appointments, and we usually book a few days in advance.

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Diamond Certified RATINGS ON Collie Autoworks
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 300 VERIFIED CUSTOMERS i
Collie Autoworks : Average 9.7 out of 10 based on 300 unique customer surveys of customer satisfaction.

Ruth Y.

VERIFIED Collie Autoworks CUSTOMER

1 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fabulous. I have recommended them to other people. If you have the type of car they work on, you should really go there. I have a very good Mercedes, and it is 26 years old. I feel they're very honest, and they don't have high charges. They are very pleasant and so helpful. It's nice to be able to go somewhere where they don't treat you like you're an idiot.

I love everything about the kind of service they give.

Stephanie B.

VERIFIED Collie Autoworks CUSTOMER

2 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy, and I believe their charges are in line with what they should be, especially compared to others.

Their prices are fair. They are polite. They also provide me with a ride home, which I really like.

Orlando D.

VERIFIED Collie Autoworks CUSTOMER

3 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them. That's the most important thing. They've treated me very well and taken good care of me.

They have good customer service. The owner is great, as well as all of the people who work there. They provide personal service. I know I'm in good hands.

Ricardo M.

VERIFIED Collie Autoworks CUSTOMER

4 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful and very straightforward.

Their work is pretty fast. They got the work done quickly, so I got my car back early.

Scott B.

VERIFIED Collie Autoworks CUSTOMER

5 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was incredibly skeptical at first, but they totally delivered.

They have integrity.

Laurie P.

VERIFIED Collie Autoworks CUSTOMER

6 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great place to bring your vehicle. They are trustworthy.

I like that they work on my Mercedes. They are very professional.

Marina B.

VERIFIED Collie Autoworks CUSTOMER

7 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good, quality work for a reasonable price.

Everything they say, like the timing of what's going on and the estimation of the cost, is usually accurate.

Sandy O.

VERIFIED Collie Autoworks CUSTOMER

8 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy, reasonable, and very knowledgeable.

They have very good customer service.

Peter M.

VERIFIED Collie Autoworks CUSTOMER

9 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

Take your Mercedes there. That's what they specialize in.

They do a good job.

Lionel H.

VERIFIED Collie Autoworks CUSTOMER

10 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great place to take your Mercedes. It's reliable. The expertise is on point.

They have good service. I've only been there once, but it was tremendous.

Randy P.

VERIFIED Collie Autoworks CUSTOMER

11 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They deal with Mercedes, and that's what I had. I was referred to them by a number of people. They were great. They loaned me a car when my car was in their shop for a week.

Isaias R.

VERIFIED Collie Autoworks CUSTOMER

12 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very friendly, and they get the job done on time.

They have good customer service, and they got the job done quickly. They explained everything about my car. Their knowledge is pretty good.

Anna S.

VERIFIED Collie Autoworks CUSTOMER

13 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work. I was satisfied.

They seem to be very honest and helpful. They have a good relationship with their customers.

David C.

VERIFIED Collie Autoworks CUSTOMER

14 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, knowledgeable, and easy to communicate with. I think they do a good job.

They are personal.

Ed A.

VERIFIED Collie Autoworks CUSTOMER

15 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. They're honest.

They do a good job. Also, when I've taken the car in for smaller things, and they discovered it was something minor, there was no charge.

Laura R.

VERIFIED Collie Autoworks CUSTOMER

16 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're wonderful. They're the best. I recommend them to everybody. I trust them completely.

They are responsive, straightforward, honest, and they do a thorough job.

Lila F.

VERIFIED Collie Autoworks CUSTOMER

17 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are experts in what they do, and they're easy to do business with.

They're professional. You get what you pay for. They are very pleasant to work with, and they do a good job.

Rick D.

VERIFIED Collie Autoworks CUSTOMER

18 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reputable, very good.

They are friendly, easy to work with, and flexible.

Ella K.

VERIFIED Collie Autoworks CUSTOMER

19 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're fantastic, because they're fair. They don't provide services that you don't need. They fix your car, and they do a really good job. I never have to go back to have anything redone.

They really take care of you. They're small, so it's very personal. They're very economical, and they have loaner cars.

Sharron M.

VERIFIED Collie Autoworks CUSTOMER

20 of 300

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and very committed. They tell you the truth. They're very honest.

I liked everything about them.

Read All 300 Survey Responses at Ratings View