Diamond Certified Company Report

Burkell Plumbing, Inc.

Diamond Certified Company Report

Burkell Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 320 VERIFIED CUSTOMERS i

H. R. G.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

1 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would have to say that they're timely, responsive, and knowledgeable. They always do good work for me, and I'm always satisfied with their performance on the job.

They come on time, they have a reasonable price, and they always stick to the timeline they first give me in terms of how long the job is going to take.

M. S. H.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

2 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can handle very large jobs.

The best thing would be the ease of scheduling an appointment with them.

P. P.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

3 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have done business with them for like 35 years and I would recommend them.

Their service is easy to deal with.

Read All 320 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jake Newman, Owner

Burkell Plumbing, Inc. has been in Sausalito for more than 60 years. The company installs and services all brands of furnaces, air conditioners and boilers; specializes in air filtration; and works with heat pumps, combination boilers, and radiant heat systems for domestic heating purposes. It’s also a Certified Green Plumber and is up-to-date on all the new energy-efficient plumbing and heating options that are available.

Owner Jake Newman has been with Burkell Plumbing for 39 years. He serves on the Board of Directors for the Redwood Empire and State of California PHCC Associations. Jake is proud of his experienced technicians, most of whom have been with the company for more than 20 years and have passed their knowledge and commitment to superior work on to the next generation of heating and plumbing technicians. Mark Ganderton has been installing and repairing boilers and radiant heat systems for more than 30 years; Rolf Genther specializes in 95 percent energy-efficient water heaters and hot water return systems; Jeff Smith leads the way in updating the plumbing systems in older homes; Chris Fricke manages the plumbing side of things; Jake (Jr.) manages the HVAC side of the business; and Michael, Montgomery, and Kevin focus on furnace and air filtration.

Burkell Plumbing requires ongoing training and education for its employees on all the new products and codes in California and the Bay Area.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Burkell Plumbing, Inc.

COMPANY CONTACT
Service AREA

Marin County
San Francisco

SERVICES PERFORMED

Air Conditioning
Radiant Heating
Solar Hot Water
Water Filtration
Heating
Plumbing
Air Filtration
Backflow Testing
Sewer Video/Line Locating
Tankless Water Heaters

BRANDS Supported
  • Kohler

  • TOTO

  • Bradford White

  • Rinnai

  • American Standard

  • Takagi

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Burkell Plumbing, Inc.

Company Profile

Burkell Plumbing, Inc. has been in Sausalito for more than 60 years. The company installs and services all brands of furnaces, air conditioners and boilers; specializes in air filtration; and works with heat pumps, combination boilers, and radiant heat systems for domestic heating purposes. It’s also a Certified Green Plumber and is up-to-date on all the new energy-efficient plumbing and heating options that are available.

Owner Jake Newman has been with Burkell Plumbing for 39 years. He serves on the Board of Directors for the Redwood Empire and State of California PHCC Associations. Jake is proud of his experienced technicians, most of whom have been with the company for more than 20 years and have passed their knowledge and commitment to superior work on to the next generation of heating and plumbing technicians. Mark Ganderton has been installing and repairing boilers and radiant heat systems for more than 30 years; Rolf Genther specializes in 95 percent energy-efficient water heaters and hot water return systems; Jeff Smith leads the way in updating the plumbing systems in older homes; Chris Fricke manages the plumbing side of things; Jake (Jr.) manages the HVAC side of the business; and Michael, Montgomery, and Kevin focus on furnace and air filtration.

Burkell Plumbing requires ongoing training and education for its employees on all the new products and codes in California and the Bay Area.

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Company Philosophy

“We are extremely proud to maintain our longstanding tradition of providing high-quality work and excellent customer service. We think of the people we serve as more than just customers, and we are grateful to have the opportunity to handle all their plumbing and HVAC needs.”

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Comparative Summary

Heating and air conditioning companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Burkell Plumbing utilizes its employees’ vast amounts of experience to stay successful and stand out in its industry. “We have four plumbers who’ve worked here for more than 15 years and two HVAC technicians who’ve been here more than 10 years,” says co-owner Jake Newman. “In the plumbing and heating fields, we probably have the most experienced technicians in Marin County.”

Another distinguishing attribute of Burkell Plumbing is the emphasis it places on employee training. The company’s HVAC specialists receive yearly training to stay up-to-date on the latest advancements in electronic equipment and air filtration and solar systems, and its plumbing technicians receive regular training upgrades on tankless water heaters, boiler systems, radiant heat systems and more. “Our employees are all factory-trained,” says Mr. Newman. “They’re constantly being updated on new products and techniques.”

Unlike many companies in the HVAC and plumbing industries, Burkell Plumbing implements a variety of Green business practices designed to minimize its impact on the environment and save its customers money on their energy bills. In addition to recycling all the materials it removes from homes and businesses, the company installs high-end brands of forced air furnaces, tankless water heaters and other systems known for their energy efficiency, craftsmanship and durability. It’s also a proud member of Green Plumbers USA, an organization that trains plumbers to deliver conservation products and services to consumers and assist them in monitoring their water and energy consumption.

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Industry Info

Just like other types of machinery, heating and air conditioning systems require regular attention to stay efficient. Maintaining your heating/air conditioning system is important not only for keeping it running properly, but for avoiding costly repairs in the future. Jake Newman, owner of Burkell Plumbing, Inc. in Sausalito, says homeowners should schedule yearly maintenance tune-ups by qualified HVAC technicians who will clean or replace air filters, check and clean their units, and look for system cycle irregularities. “For example, some people don’t look at their furnaces for years. They don’t realize an improperly maintained furnace can overheat, which can cause all the components to fail and eventually ruin it. When a furnace is maintained as it should be, it’s quieter and runs much better.”

Remember, all major HVAC problems should be handled by a qualified contractor, but there are some simple steps you can take to ensure your system works as efficiently as possible. Here are some general tips for maintaining your heating/air conditioning system:

• Check thermostat settings to ensure the system keeps you comfortable when you’re home and saves energy while you’re away.
• Tighten all electrical connections and measure voltage and current on motors. Faulty electrical connections can cause unsafe system operation and reduce the life of major components.
• Lubricate all moving parts. Parts that lack lubrication can cause motor friction and increase the amount of electricity the system uses.
• Check and inspect the condensate drain in your central air conditioner, furnace and/or heat pump (when in cooling mode). A plugged drain can cause water damage in the house and affect indoor humidity levels.
• Check system controls to ensure proper and safe operation. Check the starting cycle of the equipment to ensure the system starts, operates and shuts off properly.

Cooling systems
• Clean evaporator and condenser air conditioning coils. Dirty coils reduce the system’s ability to cool your home and cause it to run longer, increasing energy costs and reducing the life of the equipment.
• Check your central air conditioner’s refrigerant level and adjust if necessary. Too much or too little refrigerant will make the system less efficient.
• Clean and adjust blower components to provide proper system airflow for greater comfort levels. Airflow problems can reduce your system’s efficiency by up to 15 percent.

Heating systems
• Check all gas connections (gas pressure, burner combustion and heat exchanger). Improperly operating gas connections are a fire hazard and can contribute to health problems. A dirty burner or cracked heat exchanger causes improper burner operation. Either can cause the equipment to operate less safely and efficiently.

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Frequently Asked Questions

Q: Can you provide same-day service?

A: We can provide same-day service about 90 percent of the time. We always do our best to take care of our customers as quickly as possible.

Q: When you schedule my service call, can you give me an accurate idea of when you’ll arrive?

A: Yes. We respect our customers’ time, so we give them a two-hour window.

Q: How much will my HVAC project cost?

A: It depends on the scope of the job. Basically, we do a one-hour minimum first call; if it’s going to take longer than that, we’ll give you an estimate of what the complete job will cost based on time and materials.

Q: Do you recycle?

A: Yes, we recycle everything that we remove from a home or business.

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SELECTED PHOTOS FROM Burkell Plumbing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jake Newman Jr.

Expert CONTRIBUTOR PROFILE
  • Jake Newman Jr. is HVAC Service Manager of Burkell Plumbing, Inc., a Diamond Certified company. He can be reached at (415) 690-7905 or by email.

Jake Newman Jr.: The Next Generation

By James Florence, Diamond Certified Resource Reporter

SAUSALITO — As a second-generation participant in his family’s plumbing and heating business, Jake Newman Jr. was destined to follow in his father’s footsteps. “My dad has been with Burkell Plumbing for almost 40 years and became the owner when I was in my early 20s,” he explains. “I’d started helping out with the business a couple of years prior, doing things like cleaning the shop, delivering parts and helping with paperwork in the office. When I turned 21, I enrolled in an HVAC certification program at Specialty A/C Institute in Benicia, where, in addition to classroom education, I received hands-on training in their warehouse. After graduating, I returned to Burkell Plumbing, and I’ve spent the last few years managing the HVAC side of the business.”

Today, Jake says his favorite part about being an HVAC service manager is helping people in his community by keeping them comfortable in their homes. “I also like being out and about every day. No two days are the same, which keeps things interesting.”

A resident of Marin County, Jake expresses his appreciation for the area’s aesthetically pleasing character. “Besides having a lot of great people, Marin County has some of the most beautiful scenery around. Between Mt. Tam overlooking us and the ocean surrounding us, it’s a very picturesque setting.”

Outside of work, Jake partakes in a variety of pastimes that vary from season to season. “In summer, I like being outdoors, whether hiking on Mt. Tam or going to the beach or a local lake for some fun in the sun,” he details. “In winter, I like going to Reno or Tahoe to see the snow, or just staying in and relaxing by the fire.”

In regard to his professional career, Jake believes good leadership requires a subtle balance. “I follow in my dad’s footsteps a lot—not just in how he lives his life but how he runs his company. He has created a work environment that’s fun and laid-back, but at the same time we’re very serious about maintaining a high standard of quality work and service. I think our employees respond well to that balance. It enables them to enjoy their jobs but also keeps them focused on doing their best. When a business’ staff is both happy in their work and devoted to a high standard of quality, that’s a recipe for success.”

When asked the first thing he’d do if he were to retire tomorrow, Jake says he’d head to a tropical locale. “First, I’d sleep in. Then I’d probably take a vacation to someplace hot, sandy and happening. Miami, Bali, Mexico, the Bahamas…any of those would work just fine.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The Golden State Warriors, the San Francisco Giants and the San Francisco 49ers.

Q: What kinds of music do you like?
A: Hip-hop, R&B, and even a little country and alternative—I like it all.

Q: Are you an early bird or a night owl?
A: I’m a little of each. Usually, I can’t go to sleep before 11pm, but I have a natural body clock that wakes me up before 7am.

Q: What’s your favorite snack?
A: Corn dogs, pizza bites, egg rolls—anything I can eat without silverware.

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Expert articles
  • How to Troubleshoot Your Thermostat

    SAUSALITO — If your thermostat stops working, there are a couple of things you should check before calling a professional. The first is simple: make sure it has batteries. Locate the battery compartment either by taking the thermostat off the wall or removing its face or cover. While you’re checking for batteries, you should also check to see if there’s any corrosion on the battery contacts. If there is, clean it off using a cotton swab and white vinegar.

    If the batteries are in place, you’ll need to take another step to diagnose the situation. After removing the thermostat from the wall, take a gator clip or piece of insulated wire and insert the ends into the R and W terminals on the wall-mounted wiring panel. This is a technique used by HVAC technicians to “jumpstart” a furnace when the thermostat is malfunctioning. If you’re able to turn on the heat this way, you know your problem is either a malfunctioning thermostat or just dead batteries. If you don’t get a response, the problem may be with the internal components of the furnace.

    If the problem appears to be internal, you should call an HVAC technician to look into it. However, if all you needed was to replace the thermostat’s batteries, you just saved yourself the cost of a service call.

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Expert video tip
  • Video: Troubleshooting Your Thermostat

    Complete Video Transcription:

    SAUSALITO — Host, Sarah Rutan: If your thermostat stops working, there’s one way to tell whether it’s an easy fix or a more in-depth problem. Today we’re in Sausalito with Diamond Certified Expert Contributor Jake Newman Jr. of Burkell Plumbing to learn more.

    Diamond Certified Expert Contributor, Jake Newman Jr.: When dealing with your residential, at-home thermostat, if you are not getting a call for heat or getting any sort of response out of it, one, before you call your local technician, you might want to check to see if your thermostat has batteries in it – either in the back of the stat or sometimes along the wall where it’s mounted. If you can’t seem to get it to turn on, one easy thing: Make sure your batteries are good. Make sure there’s no buildup. And make sure it’s powered up.

    If you’re good with the batteries, you can always take a gator clip, like us technicians use to bypass and jump devices – or even an at-home piece of wire, kind of like the thermostats have. You can put this across the R and W terminals, which it makes a call for heat, without using the thermostat. If you get a response, then you know you have a bad thermostat or bad batteries. If you don’t, then it seems more internal with the furnace, and then you should call your local technician. Save a few bucks, though; check your batteries, check the system before you call us out to fix it.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Burkell Plumbing, Inc. WEBSITE AND EXTERNAL FEED
  • Burkell Plumbing, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.burkell.com
Diamond Certified RATINGS ON Burkell Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 320 VERIFIED CUSTOMERS i
Burkell Plumbing, Inc. : Average 9.0 out of 10 based on 320 unique customer surveys of customer satisfaction.

H. R. G.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

1 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would have to say that they're timely, responsive, and knowledgeable. They always do good work for me, and I'm always satisfied with their performance on the job.

They come on time, they have a reasonable price, and they always stick to the timeline they first give me in terms of how long the job is going to take.

M. S. H.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

2 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They can handle very large jobs.

The best thing would be the ease of scheduling an appointment with them.

P. P.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

3 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have done business with them for like 35 years and I would recommend them.

Their service is easy to deal with.

Agnes R.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

4 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They know what they're doing, they're efficient, and they get the job done in a timely manner.

They show up on time, they do the work quickly, and they clean up their mess when they're finished. I'm pleased with the way they handle everything.

April A.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

5 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent and quality work. They're competent, conscientious, and I trust them.

They come at the time they agree on, and they follow through on their commitments.

Barbara W.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

6 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable and they stand behind their work.

I think Mark, the man who usually comes out to do the work, does a very good job every single time he's here. There was one time when the toilet had some sort of an issue going on with it and Jake, the owner, came out to fix the problem immediately. The problem didn't occur because of Burkell Plumbing, but they insisted on coming out to honor their work when I called in. They care about the work they do, and the customers they have.

Caroline L.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

7 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say to absolutely use them.

They're friendly, competent, and knowledgeable. They deserve to be a '20' out of '10'.

Diane W.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

8 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable

They fixed the problem.

Christopher L.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

9 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a shot.

The fact that they showed up when they said they would, and they were pretty straightforward.

Claire B.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

10 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, on time, their prices are reasonable, and when they say they will give you an estimate, it is usually within the ballpark.

I can leave them at my house and go some place and not worry about anything. They have a good staff and they know the ins and outs.

Corky C.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

11 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and knowledgeable

It is a local, family-run business and they are on time.

Erik K.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

12 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job changing my water heater element.

The logo is a clover leaf.

Gail C.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

13 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them and the service is excellent.

Their quick response and great service. They always resolve the problem immediately.

Gail R.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

14 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to many people who have used them.

They are reliable and trustworthy.

Gerald C.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

15 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and very prompt

Very dependable and timely

Isabel M.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

16 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt that the gentleman who came by was very honest.

He was honest and trustworthy and I felt like I was in good hands.

Joyce S.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

17 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, they come on time, and they do the job.

They do the job.

Adrian N.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

18 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done and it was for a price that was a lot less than another major plumbing company.

It was done quickly and in a timely manner and without any problems.

Julia H.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

19 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is really friendly service and they always come through and fix the problem.

Excellent and reliable service

Nina K.

VERIFIED Burkell Plumbing, Inc. CUSTOMER

20 of 320

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent and reliable. They come right away.

They do a good job.

Read All 320 Survey Responses at Ratings View