Question 1

Do I need to schedule an appointment in advance?

Accepted Answer

Not unless you need mechanical work, tire service or an oil change. For everything else, we work on a first-come, first-served basis.

Question 2

Can you provide tires that meet my specific needs?

Accepted Answer

Absolutely. We offer a wide selection of tires, so we can help you find something that fits your needs and is within your budget.

Question 3

How long will it take to complete my job?

Accepted Answer

We have a large crew, so we’re good at juggling times and fairly accurate with our estimates. Our goal is to get every customer in and out within an hour or two, but it depends on how busy we are.

Question 4

Can you perform manufacturer-scheduled maintenance?

Accepted Answer

Yes. A lot of people think they have to return to their dealerships for those services in order to keep their warranties intact, but in reality, you merely have to provide proof that these services have been performed by a professional.

Question 5

Do you offer a shuttle service?

Accepted Answer

Yes, our shuttle service is available for local drop-offs and pick-ups starting at 8:30am each day.

Question 6

Is your warranty good at any Big O Tires location?

Accepted Answer

Yes, and it’s also good at every Big O sister company location. Altogether, when you buy tires from us, you have more than 1,000 locations that will honor your warranty.

Big O Tires - Pleasanton

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