Diamond Certified Company Report

Best Construction

Diamond Certified Company Report

Best Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 17 VERIFIED CUSTOMERS i

Joel L.

VERIFIED Best Construction CUSTOMER

1 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great to work with, and they are not how a typical contractor would be, in that they delivered everything they promised.

Great communication, honesty, and they were true to their word. I am happy with the end product.

Sabin L.

VERIFIED Best Construction CUSTOMER

2 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to other friends of mine.

I really liked the quality of the work. They finished everything on time, and there were no surprises. Their manager was very honest. He told me what I could expect and what kind of issues could come up. He gave me very good warnings about what might come up when the wall was opened up. I have worked with other companies since then, and I didn't have the same experience.

John L.

VERIFIED Best Construction CUSTOMER

3 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They explained what they were doing very well, which is important. They explained why they were doing things as well.

I have a real fondness for Sergiu. He has been a good friend to us over the years. I feel like I can trust him, and he is a man of integrity.

Read All 17 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sergiu Deac, President

Best Construction provides a wide range of design/build construction services for residential and commercial clients in Santa Clara and San Mateo Counties. The company has the in-house capabilities to handle every step of its customers’ remodeling and addition projects (including painting, electrical, plumbing and tile work), and it’s available 24/7 to handle fire and water damage restoration.

President Sergiu Deac credits much of Best Construction’s success to its communication skills and customer-oriented business approach. “We really enjoy working with people, so we take the time to communicate with our clients about the specifics of their jobs so we can achieve their goals,” he says. “From the design phase to the finishing touches, everything we do adheres to the highest levels of quality.”

Best Construction stays up-to-date with the construction industry’s latest technological and procedural advancements, which Mr. Deac says is important for providing the best possible service. “This industry is constantly evolving, but by keeping up with trends and drawing upon our years of experience, we’re able to stay on top of our clients’ projects from beginning to end. They really appreciate how seamless we’re able to make the entire process.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Best Construction

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
Sunnyvale
Santa Clara
Mountain View
Palo Alto
Cupertino
Los Altos
Gilroy.

SERVICES PERFORMED

Design/Build Construction
Additions
Kitchen & Bathroom Remodeling
Interior & Exterior Painting
Commercial Maintenance & Repairs

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Best Construction

Company Profile

Best Construction provides a wide range of design/build construction services for residential and commercial clients in Santa Clara and San Mateo Counties. The company has the in-house capabilities to handle every step of its customers’ remodeling and addition projects (including painting, electrical, plumbing and tile work), and it’s available 24/7 to handle fire and water damage restoration.

President Sergiu Deac credits much of Best Construction’s success to its communication skills and customer-oriented business approach. “We really enjoy working with people, so we take the time to communicate with our clients about the specifics of their jobs so we can achieve their goals,” he says. “From the design phase to the finishing touches, everything we do adheres to the highest levels of quality.”

Best Construction stays up-to-date with the construction industry’s latest technological and procedural advancements, which Mr. Deac says is important for providing the best possible service. “This industry is constantly evolving, but by keeping up with trends and drawing upon our years of experience, we’re able to stay on top of our clients’ projects from beginning to end. They really appreciate how seamless we’re able to make the entire process.”

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Company Philosophy

"Our clients are very important to us, so we're always honest with them and do whatever it takes to ensure their satisfaction. Ultimately, our goals are simple: provide high-quality work and excellent customer service while striving to improve ourselves with each successive job."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling and addition contractors that have earned the prestigious Diamond Certified award. For Best Construction, the most effective approach to customer satisfaction involves applying its core values to every job and providing services that align with those values. “Quality and workmanship are two of the most important values a company can have,” says President Sergiu Deac. “By holding those values together with honesty and integrity, we’re able to bring our personal ethics to the table and help our clients get exactly what they want.”

Best Construction has been providing design/build construction services for residential and commercial clients in Santa Clara and San Mateo Counties since 2004. The company has the training and equipment to handle every step of the remodeling and addition process (including painting, plumbing, tile and electrical work), and its technicians are available 24/7 to provide fire and water damage restoration services.

Unlike less experienced construction firms that only focus on one aspect of building or remodeling, Best Construction utilizes its design/build capabilities to handle every project from beginning to end. “Since we’re the single source for a wide variety of services, we’re able to provide better experiences for our clients,” says Mr. Deac. “We make every phase of every project as stress-free as possible, and we’re able to offer very competitive prices because we control the entire job.”

Ultimately, Mr. Deac sees Best Construction’s passion for working with its clients as its most important attribute. “We absolutely love what we do, and it shows in how we treat our clients,” he affirms. “A good example of that is how we go shopping with them–we help them make a list, introduce them to vendors and guide them toward the right decisions. We don’t send our clients to buy countertops or sinks by themselves; we act as their personal shoppers to ensure they have positive experiences.”

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Industry Info

When it comes to a remodeling project, more knowledge can ensure a better experience and investment. Many homeowners mistakenly believe that having a budget and some basic ideas is all it takes to start a remodeling project, but it’s not long before they discover that the process involves more planning, forethought and attention to detail than they anticipated. To make sure this doesn’t happen to you, consider the following tips:

Account for the entire cost of the job, including additional expenses. Homeowners who only look at price when choosing contractors can end up paying much more over the course of their projects than necessary. “People who go for the smallest bids often hire contractors who try to handle every phase of their projects in-house, but if a company doesn’t have the labor power to coordinate those aspects, the process can take much longer than expected,” explains Sergiu Deac, president of Best Construction in San Jose. “Also, a lengthy permitting process can waste valuable weeks or months, so working with a contractor who is clear about the time it will take to obtain permits is important, too.”

If you plan incorrectly, you may be out of your home for six months instead of three, and if you don’t factor in the expenses of living elsewhere while you’re paying to remodel your home, it can add a considerable amount to the total cost of the project. On the other hand, if you work with a full-service contractor, you’ll pay more upfront, but you’ll likely have a much smoother and faster experience, which can save money in the long term.

Look for good warranties. All licensed contractors are required to guarantee their work for one year, but you should look for a company that protects you for even longer. Ask about warranties, including length and whether they’re prorated (diminish in value over time) or expire on a specific day. Find out what each warranty covers, how to redeem it and who’s responsible for repairs or replacements. It’s also smart to ask for materials that are covered by manufacturers’ warranties—they may be more expensive at the outset, but the added assurance is often worth the cost.

Factor in long-term value. Chances are you won’t live in your home forever, so it’s smart to consider the real estate value of your project. “Your contractor should educate you in terms of real estate value,” confirms Mr. Deac. “For example, you should understand the benefits of remodeling a kitchen versus a living room or adding a bathroom instead of a powder room. A good contractor will explain the advantages of these choices and show you how to get the biggest resale value.”

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Frequently Asked Questions

Q: How long will it take to complete my job?

A: It depends on the complexity of the project and how long the permitting process takes. Different cities take longer than others—San Jose, for example, is extremely busy, so the process of submitting a permit and getting it approved can take up to three months, whereas other areas take much less time. Once we know the scope of your project, we can give you a good idea of how long it will take to complete.

Q: Will you handle the permitting process?

A: Absolutely.

Q: Can you provide design services?

A: Yes, and we can also work with your architect if you’d prefer.

Q: Will you use subcontractors on my job?

A: We handle about 90 percent of the work with our own employees. The only time we use subcontractors is if we need an expert in a specific field.

Q: Will you protect my home against excess construction dust?

A: Absolutely. We always use plastic to separate rooms, and we can even build a temporary wall that will be tented off from the rest of your home to keep out construction dust.

Q: Can I live in my home while it’s being remodeled?

A: That depends on the size, scope and length of the job. There are some liability and safety issues, so we need to make sure you’ll be safe, but if we’re doing something like a kitchen remodel and you want to stay at home, you’ll likely be able to do so. We can even set up a temporary kitchen for you.

Q: Do you provide free estimates?

A: Yes. That’s a good way to start planning your project. Many people don’t have a clear picture of what a remodeling or addition project entails—they might not know how much they’ll have to budget or the amount of time it will take to complete the job. During our free consultations, we educate our clients about how the process works and give them an idea of pricing based on their square footage and project goals.

Q: Can you help me choose the best way to improve my home’s real estate value?

A: Yes. We understand that every home is an investment, and an addition or remodel is a further investment. We’ll explain the benefits of remodeling a kitchen versus a living room or adding a bathroom instead of a powder room, and we’ll detail how those changes will affect your home’s real estate value.

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SELECTED PHOTOS FROM Best Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Sergiu Deac

Expert CONTRIBUTOR PROFILE
  • Sergiu Deac is a 13-year veteran of the construction industry and president of Best Construction, a Diamond Certified company since 2015. He can be reached at (408) 622-0588 or by email.

President

Sergiu Deac: Building Opportunity

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — After finding the opportunity he sought in the United States, Sergiu Deac continued to build upon that initial foundation and further his career. “In 2001, I left my home country of Romania and came to the U.S. to start a new life,” he recounts. “For me, the U.S. is a place where, even if you come with nothing, you can be successful if you work hard enough, so it seemed like a good environment in which to pursue my professional career.” Sergiu started out working for his cousin, a general contractor who taught him everything from kitchen and bathroom remodeling to custom home building. Eventually, he used the knowledge and experience he’d gained to start his own construction company.

Today, as owner of Best Construction, Sergiu says his favorite part of his job is building relationships with his clients. “I love working with people and seeing the happiness on their faces after we’ve completed their projects. I also enjoy seeing the finished product, and I take pride in the knowledge that I’m leaving behind a legacy with what I build.”

A resident of San Jose, Sergiu spends most of his time outside of work with his wife and business partner, Anamaria, and their two boys, Darius and Luca. “Our boys are the diamonds of our lives,” he says. “However, like most boys, they’re full of energy, which is why we do a lot of outdoor activities like hiking.” Sergiu also enjoys having fun with friends (many of whom are former clients), riding his motorcycle and going fishing.

In his life and career, Sergiu espouses the importance of honesty. “I think it’s important to be a man of your word, both personally and professionally,” he says. “A lot of people say things they don’t actually mean, especially in politics and the media, but for me, it’s critical to say what you mean and follow through with it. I think that has been a key part of my company’s success.”

When asked the first thing he’d do if he were to retire tomorrow, Sergiu says he’d see the world. “I don’t see myself being completely retired; I’ll probably work until the last day of my life because I enjoy what I do. However, if I had the time, I’d definitely travel more. In general, I don’t think humans travel enough—we’re so busy taking care of our families and trying to be successful that we forget there’s a whole world out there to explore.”

Ask Me Anything!

Q: If you could travel anywhere in the world, where would you go?
A: Any part of Asia, because I’ve never been there.

Q: Do you collect anything?
A: Experiences and relationships.

Q: What’s your favorite thing to do on a rainy day?
A: Hang out and relax with my family.

Q: What’s your favorite holiday?
A: Christmas.

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Expert articles
  • Code Compliance in Construction

    SAN JOSE — An important aspect of any building project is making sure things are done to code. The State of California has rigorous building code standards, both in regard to structural integrity and energy efficiency, so it requires careful diligence to stay in compliance with the law.

    Due to the stringency of California’s building code, it’s easy for do-it-yourselfers to miss important details. For example, many homeowners do their own shopping for finish materials like faucets and light fixtures, but if they aren’t familiar with code requirements (especially those outlined in the California Green Building Standards Code), they may end up getting materials that aren’t code-compliant. This can result in an expensive mistake when the city inspector informs them that their new fixtures have to be replaced.

    To avoid these kinds of issues, it’s important to partner with your contractor or designer to ensure code compliance at every level. By staying in line with building code requirements, you can ensure a smooth process and avoid costly mistakes.

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Expert video tip
  • Video: Building Code Compliance in Remodeling

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: When it comes to a home remodeling project, one critical aspect is staying compliant with building code standards. To learn more, we’re in San Jose with Anamaria Deac of Best Construction, speaking on behalf of Diamond Certified Expert Contributor Sergiu Deac.

    Anamaria Deac: When looking to build or remodel your home, make sure to stay up to code. Oftentimes, clients make their finish material shopping online. A few examples: faucets, light fixtures. But they don’t always meet industry code – more specifically, the California Green Building Standard code. Please partner with your contractor or designer to ensure compliance – and so, an overall smooth remodeling process.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Best Construction WEBSITE AND EXTERNAL FEED
  • Best Construction SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Best Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 17 VERIFIED CUSTOMERS i
Best Construction : Average 9.6 out of 10 based on 17 unique customer surveys of customer satisfaction.

Joel L.

VERIFIED Best Construction CUSTOMER

1 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great to work with, and they are not how a typical contractor would be, in that they delivered everything they promised.

Great communication, honesty, and they were true to their word. I am happy with the end product.

John L.

VERIFIED Best Construction CUSTOMER

2 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They explained what they were doing very well, which is important. They explained why they were doing things as well.

I have a real fondness for Sergiu. He has been a good friend to us over the years. I feel like I can trust him, and he is a man of integrity.

Sabin L.

VERIFIED Best Construction CUSTOMER

3 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to other friends of mine.

I really liked the quality of the work. They finished everything on time, and there were no surprises. Their manager was very honest. He told me what I could expect and what kind of issues could come up. He gave me very good warnings about what might come up when the wall was opened up. I have worked with other companies since then, and I didn't have the same experience.

Elijah I.

VERIFIED Best Construction CUSTOMER

4 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very very good. They have a really great service for a great price. I love the customer service. It is a lot different than most companies. They care about their customers and the overall quality of their service.

I would say the customer support, and they care about the quality of the project.

Jim G.

VERIFIED Best Construction CUSTOMER

5 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're teriffic to work with. They listen to what you want and get you what you need. They did a really good job, superb quality.

Just their willingness to work

Tom F.

VERIFIED Best Construction CUSTOMER

6 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love their service. They have been amazing for us. I will never call anyone else for as long as we are in the Bay Area. I can't say enough about how happy I am with their service.

I would say the quality and personalization they provide for the project, I also love that they treat every job the same, no matter if it is big or small.

Maria S.

VERIFIED Best Construction CUSTOMER

7 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

Integrity, trustworthy experts, call them.

Trustworthiness and the quality of work

Addie W.

VERIFIED Best Construction CUSTOMER

8 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been very happy with them. They do excellent work. They treat you like family.

I have been very happy with them. I initially started out with a small project, and I was so happy with them that I kept adding on.

Arvi K.

VERIFIED Best Construction CUSTOMER

9 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and very customer focused. They are very disciplined in terms of time management, and they stick to their schedule. The quality of their work is very good.

Their focus on customer satisfaction and making sure the customer is happy

Jaspel K.

VERIFIED Best Construction CUSTOMER

10 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy.

They work with you to design what you want, and they will help you find the materials that fit your budget.

Maria S.

VERIFIED Best Construction CUSTOMER

11 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

Personable service

They have personable service.

Sharon M.

VERIFIED Best Construction CUSTOMER

12 of 17

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were at budget, they were on time, and they were extremely easy to work with.

Just the attitude and the personality of the owner

Jason H.

VERIFIED Best Construction CUSTOMER

13 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

They're extremely trustworthy. We've been using them for several years now, and we couldn't be happier with the outcome of every project they've completed for us.

I like their honesty and their commitment to excellence.

Christi E.

VERIFIED Best Construction CUSTOMER

14 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

Quality work, timeliness, and competitive prices

I would say quality work

O.J.

VERIFIED Best Construction CUSTOMER

15 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

They do a very quality job, and they are very professional. If there is anything else that needs to be done periodically, they do it for free. I had them do my bathroom and kitchen for me, and when some lights went out, they fixed them.

I like that they are dependable, on time, and very professional.

Ralph B.

VERIFIED Best Construction CUSTOMER

16 of 17

Quality 9
9 10
Loyalty Yes
CRITIQUE

I like Sergiu and his wife. They were really nice people, and they really worked to help me. Their style of building is different, as they quote labor hours to do things. It is different than working with a contractor. I liked working with them. I used them twice for two different renovations, and I am willing to use them again.

I got to work with the people and understand what they were looking for. I went with them to pick things out. I liked the style of working that he showed me. I was very happy with them.

Jason C.

VERIFIED Best Construction CUSTOMER

17 of 17

Quality 8
8 10
Loyalty Yes
CRITIQUE

Sergiu is pretty nice, and he is very responsible.

I like Sergiu's care for the client and the quality of his work.

Read All 17 Survey Responses at Ratings View