Diamond Certified Company Report

Bell Brother’s Heating & Air

Diamond Certified Company Report

Bell Brother’s Heating & Air

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 103 VERIFIED CUSTOMERS i

Jose J.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

1 of 103

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to another property manager, as I was really kept in the loop.

They took care of the situation when it came to keeping the tenant in the loop, and they provided me with good quotes.

Satia S.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

2 of 103

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were very professional, and they did the work in a timely fashion.

They were very friendly, and they stuck to the plan.

Monica K.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

3 of 103

Quality 9
9 10
Loyalty Yes
CRITIQUE

Nothing

They did their job, and they were quick.

Read All 103 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Kenny Bell (L) and Jerry Bell are owners of Bell Brother's Heating & Air.

Bell Brother’s Heating and Air was founded in 1991 in Elk Grove, CA by brothers Kenny and Jerry Bell. After more than 25 years in the HVAC business, Bell Brother’s has expanded to not only specialize in heating and air services, but windows, plumbing, ductwork and insulation as well.

With more than $5 million in Home Energy Upgrade rebates earned for its customers, Bell Brother’s has established itself as a leader in California’s Home Energy Upgrade Program for utility companies SMUD and PG&E. Today, the company has 140 trucks on the road and more than 200 employees who serve the Greater Sacramento Area and parts of the seven surrounding counties.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bell Brother’s Heating & Air

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
Alameda County
Contra Costa County

SERVICES PERFORMED

Residential Air Conditioning and Heating, Including Maintenance, Repair and Equipment Replacement; Ductwork; Zoning; Air Filtration; Indoor Air Quality System Installation; Insulation; ThermaShield Radiant Barrier Installation; Water Heaters; Tankless Water Heaters; Water Filtration Systems; Water Conditioning Systems; Plumbing Maintenance, Repair and Replacement; Sewer Replacement; Drain Clearing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bell Brother’s Heating & Air

Company Profile

Bell Brother’s Heating and Air was founded in 1991 in Elk Grove, CA by brothers Kenny and Jerry Bell. After more than 25 years in the HVAC business, Bell Brother’s has expanded to not only specialize in heating and air services, but windows, plumbing, ductwork and insulation as well.

With more than $5 million in Home Energy Upgrade rebates earned for its customers, Bell Brother’s has established itself as a leader in California’s Home Energy Upgrade Program for utility companies SMUD and PG&E. Today, the company has 140 trucks on the road and more than 200 employees who serve the Greater Sacramento Area and parts of the seven surrounding counties.

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Company Philosophy

“Our number one goal is to make each customer a lifetime customer, so we work hard to make sure they’re 100 percent satisfied with every aspect of our work. We’re here to provide them with great HVAC and plumbing service at a great value, and if they ever have an issue, we’ll do whatever it takes to make it right.”

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Comparative Summary

In 1982, Jerry and Kenny Bell attended HVAC school in Phoenix, Arizona, where they learned the basics of heating and air. After graduating at the top of their class, they went to work in the trades and learned the HVAC business. In 1985, they were given the opportunity to go into the pizza business. They opened a pizza parlor in their hometown and worked for local HVAC contractors at the same time. In 1991, they began Bell Brother’s Heating & Air. With one old pizza delivery truck converted into a service truck, they placed an ad in the phone book. They made pizza and waited for the phone to ring, hoping for a service call. When one came in, they would change their shirts and service their customers. In 1995, the HVAC portion moved into its own building and hired its first employees. Their goal was to become the premier heating and cooling service company in the area.

After more than 25 years in business, Bell Brother’s Heating & Air has expanded to not only specialize in heating and air services, but windows, plumbing, ductwork and insulation as well. With more than $5 million in Home Energy Upgrade rebates earned for its customers, the company has established itself as a leader in California’s Home Energy Upgrade Program for utility companies SMUD and PG&E. Today, Bell Brother’s has 140 trucks on the road and more than 200 employees who serve the Greater Sacramento Area and parts of the seven surrounding counties.

Read moreRead Less
Industry Info

If you’re trying to improve your indoor air quality, look into HEPA technology.

If you suffer from allergies, asthma, irritating or painful skin conditions, or other symptoms commonly associated with poor indoor air quality, an in-home HEPA filtration system can make life easier for you and your family.

High-efficiency particulate air (HEPA) technology is designed to remove fine particles from the air. In fact, in order to qualify as a HEPA filter, an air filter must remove at least 99.97 percent of airborne particles that are 0.3 micrometers or larger. (Beware of filters that have qualifiers such as “HEPA-like,” “HEPA-style” and “99 percent HEPA”—they haven’t passed the same quality standards.) HEPA filtration is required by law in all California medical facilities, and it can also be found in many vacuum cleaners, airplanes, vehicles, and other filtered devices and buildings.

HEPA filtration is often more expensive than other types of filtration systems, but its high efficiency and quality make it a worthwhile investment, especially in medical situations and homes or businesses that have poor indoor air quality. Since HEPA filters can reduce the spread of illnesses, bacteria, viruses and allergens, many homeowners are pairing them with air duct cleaning to make their homes cleaner and more comfortable.

The key to air duct cleaning and HEPA filtration is hiring a certified company with the experience, skill, and equipment to do the job correctly. First, you need a professional to thoroughly clean your air duct system. The HEPA filtration needs to be installed as soon as the system is clean. Then, yearly maintenance procedures need to be performed to keep the HEPA filters working smoothly.

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Frequently Asked Questions

Q: Can you give me a price estimate over the phone?
A: We’re a flat-rate company, so we don’t offer quotes over the phone. After our technician provides you with a complete analysis, he will be able to determine what needs to be done and provide you with a firm estimate.

Q: Are your technicians trained and experienced?
A: Yes. Every installer, design consultant, and service technician at Bell Brother’s undergoes consistent year-round training to stay updated on the latest advancements in the HVAC and plumbing industries.

Q: Will I be able to identify your technicians when they come to my home?
A: Absolutely. Our technicians drive Bell Brother’s trucks and wear Bell Brother’s uniforms that include ID badges, so they’ll be easily identifiable. Prior to our technician’s arrival, one of our dispatchers will call and let you know the technician is on the way. They’ll also send you an email with your technician’s photo so you’re fully aware of who’s coming to your home.

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SELECTED PHOTOS FROM Bell Brother’s Heating & Air

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Diamond Certified RATINGS ON Bell Brother’s Heating & Air
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 103 VERIFIED CUSTOMERS i

Jose J.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

1 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them to another property manager, as I was really kept in the loop.

They took care of the situation when it came to keeping the tenant in the loop, and they provided me with good quotes.

Rick R.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

2 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They were expeditious, informative, and they did excellent work.

They got down to business.

Chris C.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

3 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

I think they do a good job. They are always able to get things done within the day.

They are quick and responsive. It makes my job easier.

Rachel C.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

4 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend that others use them.

They seem to know what they are doing.

Pablo S.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

5 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time and attentive.

They told me about my heater and gave me good information.

Wynn Y.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

6 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They are willing to work with you.

They seemed reasonable.

Jesal P.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

7 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They know their stuff. They are very knowledgeable and answered my questions.

The overall ease, It didn't feel rushed. He was patient. I was able to think about it and not rushed into it.

Valjean A.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

8 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

The person that came out was very professional and proficient.

They were very personable and gave me information without me having to ask them.

Mike B.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

9 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

Everything was good, but it is too expensive, especially the parts.

The guy was being honest with me. Other places told me I needed a new system, but he told me he could fix it.

Richelle R.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

10 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time and came quickly.

They were just quick to get here.

Marylin M.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

11 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

I would just recommend their service.

They were professional and knew what they were doing.

Robin M.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

12 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job.

No comment.

Dmitriy S.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

13 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

High quality and responsiveness, they have really good customer service.

Their professionalism was the best.

Nick B.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

14 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They were great.

The work got done at a reasonable price.

Zeyad A.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

15 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They are very responsive, and they got the job done without trying to up sell me anything.

The service tech was good.

Sue M.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

16 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they did a great job. I would recommend them.

They showed up, took a look, and immediately knew what to do. They fixed everything pretty quick.

Robert R.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

17 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They were fine. I would consider them among others.

They were quick and gave me an accurate price quote.

Manjit B.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

18 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

I think they were professional.

Susan S.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

19 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

They responded quickly, and they were organized and on time.

The overall response when I initially called was good.

Jack J.

VERIFIED Bell Brother’s Heating & Air CUSTOMER

20 of 103

Quality 10
10
Loyalty Yes
CRITIQUE

I think after what we had been through, all the problems they ran into, and that they were still able to get the job finished, deserves a "10", higher than a "10". I think they are amazing.

They were able to get a really difficult and technical job done within a good amount of time. They were able to identify the problems beforehand rather than just installing the unit wrong. That saved us a lot of money.

Read All 103 Survey Responses at Ratings View

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