Diamond Certified Company Report

Bayside Mechanical, Inc.

Diamond Certified Company Report

Bayside Mechanical, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 174 VERIFIED CUSTOMERS i

C.D.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

1 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do an excellent job. I would recommend them without reservation.

They get the job done, and they are thorough. They are a company of their word.

B.M.B.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

2 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable.

They're very efficient. It's always a positive experience when we work with Mazen.

C.B.I.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

3 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using Bayside Mechanical for a few years now, and I think they're the best. The quality of everything they've done for me has always been the best of the best.

They 100% know what they're doing, and they get the job done quickly.

Read All 174 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Bayside Mechanical, Inc. provides sheet metal work and heating, ventilating, and air conditioning (HVAC) installation services for residential and commercial clients throughout the Bay Area. The company can design, install, service, repair and upgrade all types of HVAC systems, and it also offers duct cleaning, testing and replacement services. It’s available 24/7 for emergency services and repairs, and its technicians use radio dispatch systems to ensure their response times are as fast as possible.

Owner Mazen Tawasha says Bayside Mechanical offers the personal feel of a family-oriented business and the expert knowledge and service of an experienced corporation. “We’re known for our innovative approach to HVAC service, but we also strive to be recognized for our world-class customer care.”

Bayside Mechanical offers several Green solutions designed to optimize its clients’ energy-efficiency—it can replace current HVAC equipment with smaller units and help homeowners who make system upgrades apply for federal tax credits of up to $1,500. Mr. Tawasha explains that those credits also cover 30 percent of the labor and materials involved in a new installation. To learn more or to see examples of past projects, he invites potential clients to visit www.baysideinc.com.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bayside Mechanical, Inc.

COMPANY CONTACT
Service AREA

Bay Area

SERVICES PERFORMED

Heating
Air Conditioning

BRANDS Supported
  • Lennox

  • Mitsubishi

  • Amana

  • Bryant

  • Carrier

  • Ares

  • First Air

  • Goodman

  • Sterling

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bayside Mechanical, Inc.

Company Profile

Bayside Mechanical, Inc. provides sheet metal work and heating, ventilating, and air conditioning (HVAC) installation services for residential and commercial clients throughout the Bay Area. The company can design, install, service, repair and upgrade all types of HVAC systems, and it also offers duct cleaning, testing and replacement services. It’s available 24/7 for emergency services and repairs, and its technicians use radio dispatch systems to ensure their response times are as fast as possible.

Owner Mazen Tawasha says Bayside Mechanical offers the personal feel of a family-oriented business and the expert knowledge and service of an experienced corporation. “We’re known for our innovative approach to HVAC service, but we also strive to be recognized for our world-class customer care.”

Bayside Mechanical offers several Green solutions designed to optimize its clients’ energy-efficiency—it can replace current HVAC equipment with smaller units and help homeowners who make system upgrades apply for federal tax credits of up to $1,500. Mr. Tawasha explains that those credits also cover 30 percent of the labor and materials involved in a new installation. To learn more or to see examples of past projects, he invites potential clients to visit www.baysideinc.com.

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Company Philosophy

"We're committed to providing unique, professional experiences by delivering fast, honest, reliable service to our customers. We continue to build our business and reputation by anticipating their wishes, meeting their needs and exceeding their expectations. Our ultimate goal is to achieve 100 percent customer satisfaction–nothing else will do."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Bayside Mechanical, Inc., customer satisfaction begins and ends with providing the best possible service throughout every phase of a job, from the initial service call to the detailed follow-up. “Our service approach remains the same regardless of the size of the project,” says owner Mazen Tawasha. “If a customer has a complaint or if something hasn’t been done right, we’ll send someone out to fix it right away.”

Bayside Mechanical has been designing, installing, servicing, repairing and upgrading HVAC (heating, ventilating and air conditioning) systems and equipment throughout the Bay Area since 2004. The company serves both residential and commercial customers, and its experienced mechanics are trained to service all types of HVAC systems from top manufacturers such as Carrier, Trane and Goodman. For the convenience of its clients, it also offers 24-hour emergency service.

Unlike many HVAC firms, Bayside Mechanical keeps certified mechanical engineers on staff, which allows it to offer one-stop HVAC services that would otherwise be unavailable to its clients. “We handle the designs, drawings, installations and repairs, so our customers don’t have to go anywhere else for mechanical work,” explains Mr. Tawasha. “Since we do everything in-house, we can handle virtually any service problem. Most companies can install a furnace or perform duct work, but if a problem occurs on the job, they don’t have the expertise to deal with it. We do.”

Another distinctive feature of Bayside Mechanical is its dedication to environmentally-friendly business practices. The company is certified by Bay Area organization Build it Green; offers a wide variety of high efficiency, Energy Star-rated HVAC systems; and replaces large systems with smaller models to lower energy bills. “We can also help homeowners who make system upgrades apply for federal tax credits of up to $1,500,” adds Mr. Tawasha. “Those credits cover 30 percent of the labor and materials involved in a new installation.”

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Industry Info

A load calculation will ensure your HVAC system is the right size to fulfill your energy needs. In order to determine exactly how big or small your home’s heating or air conditioning system should be, your HVAC contractor needs to calculate the system’s heating and cooling capacity in relation to indoor comfort. The result is called the “load” of the home. A home’s load is partly dependent upon its square footage, but a true load calculation goes beyond that to include the building’s construction; orientation to the sun; R-value (a measurement of thermal resistance) of the insulation; number, size and placement of rooms, windows and doors; thermal efficiency of windows and doors; number and arrangement of floors; and climate.

Residential load calculations make use of mathematical formulas that take all these variables into consideration. Determining the load by using non-mathematical methods almost always leads to installing an oversized system, which results in increased initial costs, monthly utility bills and maintenance. It can also shorten the lifespan of the equipment by making it cycle on and off too frequently.

Who does the load calculation?
Your HVAC contractor should be able to perform a load calculation—the process has been computerized in recent years, so it’s not as time-consuming as it was in the past. If the contractor says it isn’t necessary, you may want to look elsewhere. In some areas, local utility companies will perform load calculations.

Why is it important to have a correctly sized HVAC system?
Having an improperly sized heating or cooling system can lead to multiple problems. Your cooling load consists of two parts: the temperature of the air (the sensible load) and the moisture or humidity in the air (the latent load). An oversized cooling system cools down the temperature very quickly, but it doesn’t run long enough to remove sufficient moisture from the air. Many people turn down the thermostat to make the air conditioner run longer, which increases utility costs. In some cases, the insufficient moisture removal resulting from oversized cooling equipment can lead to mold growth and other types of moisture-related damage.

A correctly sized cooling system runs long enough to “wring” moisture out of the air. This will allow you to be comfortable at a slightly higher thermostat setting and save you money on your utility bills. It’ll also take care of “mugginess” without making you feel too cold.

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Frequently Asked Questions

Q: Is a permit required for HVAC work? Can you help me get a permit?

A: In most cases, a permit is required for HVAC work. We’ll obtain the permit for you.

Q: Can you improve the efficiency of my ductwork and reduce the number of leaks?

A: Yes. We’ll inspect all the joints and sealant, repair them and replace the insulation as necessary.

Q: Is improving the efficiency of an HVAC system really worth the cost?

A: It definitely saves money over the long run and is better for the environment. Of course, there’s a greater upfront cost for a high-efficiency system. We can help price out the system that’s right for you by striking the right balance between upfront cost and long-term savings.

Q: How long have your employees been with you?

A: On average, each employee has been with us for three to four years.

Q: Do you provide any financing?

A: Yes. Through our partnership with CitiFinancial Retail Services, we’re able to provide a variety of flexible financing options for Carrier products and systems. That way, you can invest in your home’s comfort or respond to an unexpected heating and cooling need without breaking your monthly budget. Plus, you won’t use up your existing funding sources, like a home equity line of credit, bank account or credit card.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Vincent Casale

Expert CONTRIBUTOR PROFILE
  • Vincent Casale is an estimator at Bayside Mechanical, Inc., a Diamond Certified company since 2010. He can be reached at (650) 578-9080 or by email.

Vincent Casale: Winds of Change

By James Florence, Diamond Certified Resource Reporter

SAN MATEO — After several years working on the corporate end of the construction industry, Vincent Casale was looking for a change of pace. As it happened, change came in the form of an entirely new livelihood. “After about 15 years in corporate sales and construction management, I wanted to get out of that world and work on a smaller scale,” he remembers. “One day, while I was on a jobsite, I met the owner of Bayside Mechanical. We got to talking, and the next thing you know, he brought me on. My prior experience in construction helped me as I became acquainted with a new industry, and things ended up working out very well.”

Today, as estimator at Bayside Mechanical, Inc., Vincent says his favorite part of his job is making people feel more at home in their homes. “Working in the residential end of the business, I really feel like I’m helping people. For me, it’s not working on houses; it’s working on homes, which I think is an important distinction. I take a lot of pride in making my customers’ homes more comfortable and just improving the quality of their daily lives.”

Originally from Brooklyn, New York, Vincent came to the Bay Area soon after marrying his wife, Heather. “Heather is originally from here,” he explains. “We met while she was attending grad school in New York. She always said if we started a family, she’d like to live closer to her family, so as soon as we found out our first little one was on the way, we picked up and headed west.” Today, as a resident of Redwood City (where he lives with Heather and their three daughters, Isabella, Sophie and Emily), Vincent says his two favorite things about his adopted locale are the weather and traffic, both of which he considers moderate in comparison to those of his city of origin.

Vincent spends most of his time outside of work performing his role as a full-time family man. “I love being a father to my daughters and spending time with my family—they definitely keep me busy,” he laughs. He also enjoys cooking and following professional sports. “My family has a bunch of restaurants back east, so cooking has always been a big hobby of mine. I’m also a huge sports fan, and I follow all my New York teams.”

In regard to a personal philosophy, Vincent sums it up with one word: integrity. “In my mind, it’s not what you do in front of people that’s important—it’s what you do when no one is watching,” he explains. “That’s the true test of your character and how you develop trust and relationships with others. So, I’m always trying to instill the importance of integrity in those around me, whether it’s my kids at home or my crew out on the jobsite.”

When asked the first thing he’d do if he were to retire tomorrow, Vincent says he’d head to an exotic location to get some R&R. “I’d take a nice, long vacation. I’d love to go to Hawaii with my family for a few weeks and spend some time at the beach just kicking back and relaxing.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: Being from Brooklyn, my two favorite teams are the New York Jets and the New York Mets.

Q: Music or talk radio?
A: It depends on my mood. Usually, I listen to sports talk radio in the morning, but as my day gets going, I put on music.

Q: What kind of music do you like?
A: Classic rock.

Q: What’s your favorite kind of food?
A: Italian.

Q: What were you most known for in high school?
A: Playing baseball. I also had a lot of friends from different social groups, so I guess I was also known for getting along with everyone.

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Expert articles
  • DIY Air Duct Inspection

    SAN MATEO — A common problem homeowners experience with their HVAC systems is inadequate or uneven airflow. While an HVAC company can resolve your airflow issues, before calling a professional, it’s worthwhile to perform a quick visual inspection of your ductwork to see if you can determine what’s causing the issue.

    First, check connection points where the ductwork makes a 90-degree turn. When these transitions are made of flexible material, they can become crimped, which constricts airflow. To prevent this, consider replacing all soft, flexible junctions with rigid ones, which can be integrated with the rest of your flexible ductwork. This will rule out the chance for kinking or crimping, giving you 100 percent airflow through those turns.

    You should also look for leaks in your ductwork. Check all connection points and make sure there aren’t any visible gaps; you can also use your hand to feel for any air flowing out of these junctions. If you detect any air leaks, it’s important to have these resealed as soon as possible.

    Other things to check for are dips or “bellies” in your ducts, as well as any area of the ductwork that has been crushed or crimped. Sometimes, a technician from another trade will accidentally step on a part of the ductwork and cause a kink. If you have hard ductwork, this won’t pop back into shape, which will result in a permanent airflow issue. Check your ductwork for any crushed or otherwise damaged areas, and make sure the line is tight and straight, with straps in place every five feet.

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Expert video tip
  • Video: DIY Ductwork Inspection

    Complete Video Transcription:

    SAN MATEO — Host, Sarah Rutan: If you’re experiencing airflow issues in your home, take a few minutes to inspect your ductwork before calling a professional. Today we’re in San Mateo with Diamond Certified Expert Contributor Vincent Casale of Bayside Mechanical to learn more.

    Diamond Certified Expert Contributor, Vincent Casale: So, we get a lot of questions at Bayside Mechanical here about airflow issues and problems within the house in some rooms. If you feel that you have inadequate airflow into certain rooms of the house, you can do a quick visual inspection on your own before you call out the professionals. So, one of the first things you can check for in the ductwork is, if it’s in your crawlspace or in the attic, you can go right to where there’s some 90-degree turns. If you’re running flex duct, and you’re running the 90-degree turn, if you don’t run it properly, and you run it too tight, you can constrict the airflow. To avoid that, a good mechanical contractor’s going to use a hard 90. They’ll run the flex duct to one end, and then they’ll continue on here. That’s going eliminate any kinking and give you 100% airflow through your 90 degree. Those calculations you did prior are still going to hold up if you use your hard 90s.

    Another thing you can check for are bellies in the duct work. Again, if it’s under the house or in the attic – most times, it’s under the house – you’ll see the bellies, where there’s actually some dips in there. Ductwork should be pulled tight, should be all in a straight line, and there should be straps every five feet. So you can check that, and that’s a pretty easy one to spot on your own. Another issue that sometimes pops up are leaks in the ductwork. You can have leaks where we’re branching off into other ducts. So check those connection points. Make sure you don’t see any visual gaps. And you can feel for any air flowing through there. If you feel any air coming out, you definitely have an issue there, and you need to get it resealed. This is one point you can check.

    Another point you can check would be at the register with the boot. So this is a floor register, this boot is basically under the floor, and your register’s sitting here. Check your connection point at the bottom; same ideas in the Y. One last thing you can check for is crushed ductwork. A lot of times, if people have other trades in the house, somebody can accidentally step on a piece of ductwork. And if it’s hard duct, it doesn’t pop back to form. So, if it’s hard duct and it’s stepped on, you see a footprint on it, somebody banged into it; there’s a good chance that that then needs to be replaced, as well.

    So, if you come across any of these issues, you can give a professional a call. and they’ll come out and take care of it for you.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Bayside Mechanical, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.baysideinc.com
Diamond Certified RATINGS ON Bayside Mechanical, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 174 VERIFIED CUSTOMERS i
Bayside Mechanical, Inc. : Average 8.7 out of 10 based on 174 unique customer surveys of customer satisfaction.

C.D.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

1 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do an excellent job. I would recommend them without reservation.

They get the job done, and they are thorough. They are a company of their word.

B.M.B.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

2 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable.

They're very efficient. It's always a positive experience when we work with Mazen.

C.B.I.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

3 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using Bayside Mechanical for a few years now, and I think they're the best. The quality of everything they've done for me has always been the best of the best.

They 100% know what they're doing, and they get the job done quickly.

R.R.G.C.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

4 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, they know what they're doing, and they won't BS you.

I like the way Mazen runs his business. I've been using Bayside Mechanical for many years. They show up on time, and they perform the work without any problems.

T.C.R.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

5 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm satisfied. They pay attention to details, and they are very knowledgeable.

They're detail-oriented.

T.M.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

6 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and competitive.

Their responsiveness

A. B. E.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

7 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and very knowledgeable.

Technically, they know what they are doing.

A. E. C.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

8 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient, organized, and they communicate very well. They are very prompt.

I feel they are very professional and very friendly. They are easy to approach to discuss things. They are very accommodating when there is an issue. I work very well with them.

B. W. P.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

9 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honestly, I don't know off the top of my head.

They came when they promised and they have good customer service. They are friendly and they know what they're doing.

B. M. C.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

10 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are all good, thorough workers.

I liked their prompt response and that they knew what they were doing.

C. E. O. C. I.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

11 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good people, they have good scheduling, and they have good quality in everything that they do.

They are knowledgeable and they do good quality work.

C. I.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

12 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a reliable and trustworthy contractor.

They have good communication skills and they are very transparent.

H. G.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

13 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and knowledgeable.

I like that they are knowledgeable.

K. P. M. C.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

14 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that I am satisfied with them.

I like the quality of the service, in terms of their start time, finish time, and their pricing. They should stay the size they are, avoid getting bigger, because at this size, their service is really good.

Robert R.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

15 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient, honest, and always on time.

I like the owner, Mazen. He's personable and he always goes the extra mile.

S. G.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

16 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are a very reputable contractor.

I like that they are very responsive.

T. M. H.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

17 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did some work for a water heater for a community I manage and they were very quick to come right out when I called, had the parts we needed, and had good customer service, in terms of communication.

I liked that their communication with me was excellent throughout the project.

T. V. S. M.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

18 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive, very informative as far as our specific needs, they always let me know what was going on, and they're very detail-oriented.

They were timely, they got the job done, and I didn't have to worry about them throughout the process.

Alan Z.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

19 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they should use Rami, he was my contact and was really good to work with.

Rami was very attentive and thorough, and the pricing was competitive.

Nick S.

VERIFIED Bayside Mechanical, Inc. CUSTOMER

20 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very honest, on time, an excellent company.

I like that they're very professional, clean, accurate, efficient, and that they know what they're doing.

Read All 174 Survey Responses at Ratings View