Diamond Certified Company Report

Bay Area Drainage, Inc.

Diamond Certified Company Report

Bay Area Drainage, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 273 VERIFIED CUSTOMERS i

Elijah L.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

1 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did everything they said they would do and more. They put everything back in place, including one of the fence posts that went down, and they put it right back up when the process was over. I was very pleased.

I thought they were well organized. Wayne originally came out, looked at the job, and about a week later the crew came out.

Julie R.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

2 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're very good, they clean up nicely, they use good materials, and they are willing to answer questions any time. They are flexible overall and good to work with.

They had a good crew that did a quality job and that cleaned up after themselves.

Nathan C.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

3 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They follow up with you. I had an issue that I thought was their fault a year later, and because they followed up, we found out that it was not on their end.

They stand behind their word.

Read All 273 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Bay Area Drainage, Inc. provides drainage systems for residential and commercial clients in parts of Contra Costa and Alameda Counties. The company also builds retaining walls and installs sump pumps, synthetic
lawns, and pavestone driveways and walkways. Each drainage system is retrofitted to its surrounding landscape and carefully excavated around existing features.

Owner Wayne Ortland says Bay Area Drainage is known for its meticulous attention to detail. “I stop by every jobsite at least once a day, and I’m involved in each individual project.” A site superintendent oversees work on every job, and when projects are completed, the company removes all leftover materials and performs a comprehensive cleanup.

Bay Area Drainage’s specialty is installing French drain systems, which can be tied to downspout systems, sump pumps and area drains. The company takes a minimally invasive approach to installing French drains by tunneling beneath plants to reduce disruption to root systems. “French drains eliminate the negative effects of moisture,” says Mr. Ortland, “including mold, mildew, damaged floors and conditions in which termites can thrive.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bay Area Drainage, Inc.

COMPANY CONTACT
Service AREA

Parts of Contra Costa County
Alameda County

SERVICES PERFORMED

Drainage Systems
Downspout Systems
Pavestone Driveways/Walkways
Retaining Walls
Sub Drains/Sump
Demolition
Pool Removal
Synthetic Lawns

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bay Area Drainage, Inc.

A recent residential project by Bay Area Drainage

Company Profile

Bay Area Drainage, Inc. provides drainage systems for residential and commercial clients in parts of Contra Costa and Alameda Counties. The company also builds retaining walls and installs sump pumps, synthetic
lawns, and pavestone driveways and walkways. Each drainage system is retrofitted to its surrounding landscape and carefully excavated around existing features.

Owner Wayne Ortland says Bay Area Drainage is known for its meticulous attention to detail. “I stop by every jobsite at least once a day, and I’m involved in each individual project.” A site superintendent oversees work on every job, and when projects are completed, the company removes all leftover materials and performs a comprehensive cleanup.

Bay Area Drainage’s specialty is installing French drain systems, which can be tied to downspout systems, sump pumps and area drains. The company takes a minimally invasive approach to installing French drains by tunneling beneath plants to reduce disruption to root systems. “French drains eliminate the negative effects of moisture,” says Mr. Ortland, “including mold, mildew, damaged floors and conditions in which termites can thrive.”

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Company Philosophy

“We recognize that customer service is every bit as important as doing quality work. We work directly with our customers on every phase of their projects, from initial estimates to final walkthroughs. Our hands-on approach ensures everything is done correctly the first time. We're so confident in our work that we offer an unlimited lifetime warranty.”

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Comparative Summary

For Bay Area Drainage, Inc., a “hands-on” owner and a team of seasoned professionals add up to consistent customer satisfaction–year after year.

“Probably 60 percent of our customers call us again for various projects, simply because they’re happy with what we’ve done in the past,” says Wayne Ortland, owner of Bay Area Drainage. “Often they’ll call us back for projects such as a driveway or retaining wall.”

Attention to detail is something Bay Area Drainage, Inc. takes very seriously. “I stop by every job site at least once a day, and I’m involved in each individual project as if I was working on my own home,” says Mr. Ortland. In addition to visits from the owner, each project has a site superintendent on the job all day to oversee the work in progress.

Bay Area Drainage, Inc. is known for its skilled and courteous crews. They understand living with construction can be a challenge for most homeowners, so they do everything they can to minimize the impact. “Our crews are trained to be very courteous to the homeowner. They clean up at the end of every day and leave your home looking as if there’s no ongoing construction,” says Mr. Ortland. “The driveways are swept and the sidewalks cleaned, so when you come home from work, the yard doesn’t look like a work zone.” And when a big project is completed, all leftover materials are removed before a complete and thorough final cleanup is performed.

At Bay Area Drainage, Inc., quality workmanship, reliability and trustworthiness are top priorities. “We show up when we say we’re going to, and we’re there every day until the project is finished,” says Mr. Ortland. “We stick to our timelines, and the workmanship our guys demonstrate is far better than most.” Good benefits and job satisfaction are two of the reasons labor turnover is low. “My guys have been with me for a minimum of three years, and some of them have been with me for as long as 10 years. We offer full medical benefits and give them what they need.” There have never been any security issues with personnel. “I’d trust them in my own home,” says Mr. Ortland.

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Industry Info

When screening drainage contractors, it’s crucial to check licenses and certifications. Wayne Ortland, owner of Bay Area Drainage, advises to ask for references and get testimonials when searching for any kind of contractor specializing in drainage systems. Make sure the company has a history of dependability and guaranteed workmanship. “I do believe that being Diamond Certified is very important,” says Mr. Ortland, “because when you’re using a Diamond Certified contractor, you know they’re on a different level than the others.

“Unfortunately,” he continues, “in our industry, many contractors aren’t reliable or trustworthy. You need to check their license so you don’t hire a company with a questionable reputation—you don’t want to pay twice for a drainage job that wasn’t done correctly or was left unfinished.”

It’s important to hire someone who specializes in drainage systems, says Mr. Ortland. Some landscaping companies may claim to be drainage experts, but often they’re not. “I don’t know how many drainage systems I’ve seen that weren’t done correctly—they’re either not deep enough or the percentage of fall is incorrect. You really need to be careful with drainage because it’s buried. Being underground, it’s not going to be visible once it’s completed.”

It’s important to get a commitment from the contractor stating they’ll return to your home and fix any problem free of charge if the need arises. When considering this kind of work, a guarantee is an absolute necessity.

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Frequently Asked Questions

Q: How will I benefit from eliminating the moisture that’s underneath my home?

A: By installing a French drain, the negative effects of moisture are eliminated. These include—but aren’t limited to—mold, mildew, damaged floors and conditions in which termites can thrive. When it’s dry, your house feels more comfortable—it’s warmer in the winter and cooler in the summer.

Q: Is mold something to be concerned about?

A: Absolutely. When damp conditions under a home aren’t resolved, mold can develop in the floors and spread into the walls and elsewhere. This can adversely affect air quality and lead to health problems.

Q: Can you install a drainage system without damaging our shrubs and other plants?

A: Yes. We proceed in small increments so we can carefully remove plants when necessary and put them back at the end of the day. With larger plants, we tunnel under them whenever possible so we don’t harm their root systems. We do our best to minimize the impact on your landscaping.

Q: What kind of shape will the overall yard be in after you leave?

A: Again, we try not to damage any plants. We excavate carefully around all existing hardscape features, so we guarantee you’ll be completely happy with the site after we’re finished. But if any repairs are needed, we’ll gladly come out and do them. We like to follow up with our customers to make sure everything is working properly.

Q: What about a timeline?

A: We stick to our timelines. Once we start a project, we’re there every day until it’s done. We don’t lose crew members to another job. We won’t move on to the next project until yours is finished. That’s our commitment to our customers.

Q: Do you do other work besides installing drainage systems?

A: Yes. We act as a general contractor with crews who can do pavers and concrete work. But our absolute specialty is drainage problems and solutions.

Q: Do you do free consultations?

A: Yes, and we think you’ll be pleased with our pricing should you decide to hire us.

Q: Do you ever offer specials?

A: Yes. One example might be free demolition of walkways during a certain season. We’ll often send out flyers announcing such specials.

Q: Is your work guaranteed?

A: Yes. We guarantee our drainage systems will keep your home dry. If a customer ever notices standing water, we’ll come out and add extra drains (if needed) at no additional cost. As previously mentioned, we make it a point to check back with our customers to make sure everything is working to their satisfaction.

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SELECTED PHOTOS FROM Bay Area Drainage, Inc.

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Bay Area Drainage, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Bay Area Drainage, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 273 VERIFIED CUSTOMERS i
Bay Area Drainage, Inc. : Average 9.2 out of 10 based on 273 unique customer surveys of customer satisfaction.

Elijah L.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

1 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did everything they said they would do and more. They put everything back in place, including one of the fence posts that went down, and they put it right back up when the process was over. I was very pleased.

I thought they were well organized. Wayne originally came out, looked at the job, and about a week later the crew came out.

Julie R.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

2 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're very good, they clean up nicely, they use good materials, and they are willing to answer questions any time. They are flexible overall and good to work with.

They had a good crew that did a quality job and that cleaned up after themselves.

Nathan C.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

3 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They follow up with you. I had an issue that I thought was their fault a year later, and because they followed up, we found out that it was not on their end.

They stand behind their word.

Cheryl S.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

4 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They will work in a flood if needed. They are very dedicated to their work.

They are quick and responsive.

Kathy D.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

5 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been good.

I would say everything has been fine.

Mike G.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

6 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, there has to be a good reason to use them. They are expensive, but they get the job done.

They were really professional.

Sadie A.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

7 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, reliable, and prompt.

They are a local company.

Gary C.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

8 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

Under very difficult conditions during the massive rains a couple of years ago, they did a very extensive drainage mediation. They did it with very little lead time.

Very responsive and did great work that stood the test

Don D.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

9 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fantastic, on time, and on budget, just superb.

The quality of the work and the fact that they were done when they said they would be

Laurence P.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

10 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

Thorough service

Answered all of our questions

Paula K.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

11 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good company to use.

They came out and did the job. They were neat and fast.

Walter T.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

12 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very, very good work. I found them on the Nextdoor app, and they had good reviews.

They looked like they really knew what they are doing. They were neat and I liked them overall.

Eileen B.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

13 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to use them.

They did what they said they would do and cleaned up afterwards. I give a lot of credit for a company that tells you when they will start and finish and does exactly that.

Debbie G.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

14 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable and did a great job

Nothing stood out, it was so long ago.

Chris T.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

15 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't do anything without them.

I love the way they handled everything, very professional.

Dan M.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

16 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They did what they said they would do and went beyond my expectations.

Virginia S.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

17 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They cleaned up very well.

Jenny B.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

18 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

Wayne was really thorough, helpful, and wanted to do a good job. There was some miscommunication with the office staff, but it was remedied.

Very knowledgeable and experts in their field

Patricia B.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

19 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and they did a nice job. The French drains they put in work perfectly.

The workmanship and availability, they are very professional.

Edward D.

VERIFIED Bay Area Drainage, Inc. CUSTOMER

20 of 273

Quality 10
10 10
Loyalty Yes
CRITIQUE

Out of the various people that I talked to, they were the most competent.

What stands out is that it still works.

Read All 273 Survey Responses at Ratings View