Diamond Certified Company Report

Baltodano’s Drywall

Diamond Certified Company Report

Baltodano’s Drywall

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 20 VERIFIED CUSTOMERS i

G. A. H. I.

VERIFIED Baltodano’s Drywall CUSTOMER

1 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

The workers are really nice. They provide everything regarding drywall, really great company.

The price and quality were the best.

Sharon C.

VERIFIED Baltodano’s Drywall CUSTOMER

2 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and fast with the job.

They were true to their word and did what they said they would do.

Sharon T.

VERIFIED Baltodano’s Drywall CUSTOMER

3 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was high quality. They were complete and on schedule as planned. Essentially I had no issues.

It was finished on time and extremely well done.

Read All 20 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Luis Baltodano, Owner

Baltodano’s Drywall installs drywall for all types of new construction and remodeling projects in the East Bay, San Francisco, and Marin County. The company has the training and equipment to handle every phase of the drywall process, and it also has special expertise with hand-texturing—an old-world technique that allows its technicians to create custom patterns that add depth and uniqueness to walls.

Owner Luis Baltodano says Baltodano’s Drywall’s dedication to jobsite cleanliness is one of its most important attributes. “A lot of drywall companies don’t even train their technicians to clean up after themselves because it’s inherently messy work, but we really emphasize being clean and neat on the jobsite. Our customers appreciate that because it shows we truly care about their homes and businesses.”

Baltodano’s Drywall offers free consultations so its customers have a chance to discuss their ideas and make sure they’ll work for their particular projects. “We like to collaborate with our clients as much as possible so they get exactly what they want for their new walls,” says Mr. Baltodano. “Our number one goal is to ensure they’re satisfied with the results of our work.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Baltodano’s Drywall

COMPANY CONTACT
Service AREA

The East Bay
San Francisco
Marin County

SERVICES PERFORMED

Drywall Installations
Hand Texturing
New Construction & Remodeling Projects

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Baltodano’s Drywall

A recent drywall installation project by Baltodano’s Drywall

Company Profile

Baltodano’s Drywall installs drywall for all types of new construction and remodeling projects in the East Bay, San Francisco, and Marin County. The company has the training and equipment to handle every phase of the drywall process, and it also has special expertise with hand-texturing—an old-world technique that allows its technicians to create custom patterns that add depth and uniqueness to walls.

Owner Luis Baltodano says Baltodano’s Drywall’s dedication to jobsite cleanliness is one of its most important attributes. “A lot of drywall companies don’t even train their technicians to clean up after themselves because it’s inherently messy work, but we really emphasize being clean and neat on the jobsite. Our customers appreciate that because it shows we truly care about their homes and businesses.”

Baltodano’s Drywall offers free consultations so its customers have a chance to discuss their ideas and make sure they’ll work for their particular projects. “We like to collaborate with our clients as much as possible so they get exactly what they want for their new walls,” says Mr. Baltodano. “Our number one goal is to ensure they’re satisfied with the results of our work.”

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Company Philosophy

"Our customers' needs always come first, so we treat their homes the way we'd want our own homes to be treated and do whatever it takes to make them happy. We utilize our superior craftsmanship, clear communication, and honest business practices to make the drywall process easy and enjoyable for every client."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for drywall contractors that have earned the prestigious Diamond Certified award. For Baltodano’s Drywall, the key to achieving and maintaining high levels of customer satisfaction is simple: do the job correctly the first time, every time. “We don’t like spending time redoing things we’ve already done–we lose money and it’s an inconvenience for our clients,” says owner Luis Baltodano. “That’s why we use high-quality products and take as much time as necessary to ensure the long-lasting integrity of our work.”

Baltodano’s Drywall has been installing drywall for all types of new construction and remodeling projects in the East Bay, San Francisco, and Marin County since 2012. The company has the in-house capabilities to handle every phase of the drywall process, and its technicians also have special expertise with hand-texturing–an old-world technique that’s used to create custom patterns in walls.

Unlike less experienced drywall contractors that pay little attention to jobsite cleanliness, Baltodano’s Drywall makes every effort to minimize the mess both during and after the job. “Most drywall companies are in such a hurry to get the job done that they don’t pay attention to the state of the worksite,” says Mr. Baltodano. “In contrast, we always take precautionary measures like putting down floor protection, and we try to keep things reasonably tidy throughout the workday.”

Another distinguishing attribute of Baltodano’s Drywall is its commitment to staying on the cutting edge of industry innovation. “Whenever a new product or piece of equipment comes out, we get it and take classes on how to use it properly so we can do the best possible work,” says Mr. Baltodano. “One of the more recent pieces of equipment we use is the latest HEPA sander, which is equipped with a high-filtration vacuum system that minimizes dust.”

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Industry Info

Before hiring a contractor to work on your drywall project, make sure they’re properly licensed. If you’re in need of drywall services, your first inclination may be to choose a company that offers the lowest price. However, according to Luis Baltodano, owner of Baltodano’s Drywall in Brentwood, this might not be such a good idea. “If a company is quoting a price that’s significantly lower than other drywall contractors, it should be a red flag, particularly when it comes to licensing,” he says. “Since maintaining proper licensing entails a substantial cost, an unlicensed contractor doesn’t have as much overhead, which means they can offer lower prices and underbid legitimate contractors.”

Mr. Baltodano also cautions homeowners about having drywall work performed by a professional in a related trade. For instance, even if a painting contractor is licensed in his particular field, that doesn’t mean he’s fit to handle your drywall needs. “Some painters advertise drywall work, but you should be aware that painting and drywall require two different licenses, not to mention distinct spheres of expertise. If your painter says he can provide both services, ask to see both licenses.”

Consider quality when choosing drywall materials.
Most consumers assume all drywall materials are the same, but as Mr. Baltodano explains, failing to differentiate quality can lead to second-rate results. “To ensure a good final product, you should use a high-quality drywall mud,” he advises. “With a low-quality mud, there’s a greater tendency for cracks to form and corners to break. You’ll see these cheap materials used a lot in tract homes, which is why they constantly need repairs. To avoid the extra hassle, I recommend skipping cheap materials and going with something high-quality.”

As drywall materials continue to develop and improve, Mr. Baltodano says it’s best to choose not only a quality material, but a current one as well. “The latest drywall material out right now is Plus 3 mud, which is really light and thin, so there’s less chance of breaks and cracks occurring while it’s being hung. Also, Plus 3 produces minimal dust, which reduces its impact on indoor air quality.”

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Frequently Asked Questions

Q: How long it will take to complete my project?

A: It depends on the extent of the work, but once we put together a price estimate, we’ll be able to give you a timeline.

Q: Can you give me an estimate on the spot?

A: We usually need to take measurements first so we can go back to our office and put the estimate together. We prefer to spend time crunching the numbers to ensure accuracy, especially if it’s a large project.

Q: Do you offer free consultations?

A: Yes, we offer free consultations so our customers have a chance to meet us and discuss their ideas for their projects.

Q: Do you work with plaster?

A: No, we strictly work with drywall.

Q: What is hand texturing?

A: Hand texturing is an old-world technique for adding texture to freshly applied drywall. Unlike sprayer-applied textures produced by machines, hand texturing enables craftsmen to create one-of-a-kind patterns.

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SELECTED PHOTOS FROM Baltodano’s Drywall

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Luis Baltodano

Expert CONTRIBUTOR PROFILE
  • Luis Baltodano is owner of Baltodano’s Drywall, a Diamond Certified company since 2015. He can be reached at (925) 233-6250 or by email.

Luis Baltodano: Stepping Toward Success

By James Florence, Diamond Certified Resource Reporter

BRENTWOOD — When Luis Baltodano got his first job out of high school, he didn’t know he was taking his first step toward a long-term career. “After high school, I needed a job, so I just started calling around to different companies in the Bay Area,” he recounts. “Eventually, I found work with a small drywall company in the East Bay. I started as a laborer, worked my way up to being a taper and eventually became a journeyman drywall finisher. After working for a couple of different companies, I decided I was ready to do my own thing and started my own drywall business.”

Today, as owner of Baltodano’s Drywall, Luis cites multiple things he enjoys about his job. “I like helping clients with their projects and educating them about what we do. I also like being my own boss—it’s a big responsibility, but it’s very rewarding.”

Originally from Nicaragua, Luis came to the United States in 2000 and resides today in Antioch with his wife, Concepcion, and their two children. Outside of work, he spends most of his free time staying active. “I weight train daily at home and play soccer on the weekends,” he details. “I also like being involved in my kids’ sports activities. For example, my daughter does boxing, so I enjoy supporting her in that.” Additionally, Luis and his family enjoy going camping a few times each year.

In regard to his professional career, Luis espouses the importance of respecting clients and their homes through on-the-job cleanliness. “A lot of drywall companies don’t think about cleanliness, but it can make a big difference in terms of customer satisfaction,” he explains. “That’s why we make a point of keeping a clean worksite and take extra measures to protect each customer’s home and property. It all comes down to treating the customer’s house like it was our own.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: Real Madrid C.F.

Q: What’s your favorite local restaurant?
A: La Pinãta in Pittsburg.

Q: What’s your favorite TV show?
A: “The King of Queens.”

Q: What’s your favorite snack?
A: Nachos.

Q: What’s your favorite holiday?
A: The 4th of July, because we usually go camping that weekend.

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Expert articles
  • Tips for Drywall Repair

    BRENTWOOD — From relocated electrical outlets to damage caused while moving furniture, there are many scenarios that require drywall repair. If you’re planning to patch an area of drywall in your home, you’ll need to make sure you’re using the correct procedure—otherwise, the results could be compromised.

    One common mistake is failing to give drywall mud proper reinforcement. For example, when filling in the gap between an electrical outlet and the adjacent sheetrock, novices often think they only need to apply some drywall mud. However, it’s also important to apply some fiberglass tape in between coats of mud. This will give the repaired area an added measure of stability.

    Another important step when repairing drywall is to blend the patched area with the rest of the wall. Simply take a wet sponge or rag and smooth out the edges of the patch. A lot of drywall companies neglect to do this final step, but it’s crucial to ensure a pleasing end result.

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Expert video tip
  • Video: How to Fill a Gap with Drywall

    Complete Video Transcription:

    BRENTWOOD — Host, Sarah Rutan: To fill in the wall gap around a newly installed electrical outlet, you’ll need to know the proper technique. Today we’re in Brentwood with Diamond Certified Expert Contributor Luis Baltodano of Baltodano’s Drywall to see this technique demonstrated firsthand.

    Diamond Certified Expert Contributor, Luis Baltodano: Hi, today I’m going to give you a tip on how to fix a gap between your outlet and your drywall or sheetrock. So, we’re going to use some hand mud. Put it in the gap right there. And using fiberglass tape, place it there, put some more mud, hand mud. And then here we go. This needs another two more coats, and you will have it fixed no time.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Baltodano’s Drywall WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Baltodano’s Drywall
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 20 VERIFIED CUSTOMERS i
Baltodano’s Drywall : Average 9.3 out of 10 based on 20 unique customer surveys of customer satisfaction.

G. A. H. I.

VERIFIED Baltodano’s Drywall CUSTOMER

1 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

The workers are really nice. They provide everything regarding drywall, really great company.

The price and quality were the best.

Sharon C.

VERIFIED Baltodano’s Drywall CUSTOMER

2 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and fast with the job.

They were true to their word and did what they said they would do.

Sharon T.

VERIFIED Baltodano’s Drywall CUSTOMER

3 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was high quality. They were complete and on schedule as planned. Essentially I had no issues.

It was finished on time and extremely well done.

Smret Y.

VERIFIED Baltodano’s Drywall CUSTOMER

4 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was very efficient, they did their work very nicely and neatly. Everything was put back. I was very happy.

I liked the promptness and the way they returned phone calls. They checked in with me. I was very satisfied.

Alberto

VERIFIED Baltodano’s Drywall CUSTOMER

5 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them about this company.

They are clean and professional. They answered all of my questions, and they tried to help me clear my things.

Brandon

VERIFIED Baltodano’s Drywall CUSTOMER

6 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, fair price, clean, and in and out

They showed up on time when they were supposed to, and they had excellent service. I had an emergency, and they came out the very next day.

Carlos

VERIFIED Baltodano’s Drywall CUSTOMER

7 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They kept a clean work space, and they were very professional.

They kept a clean work space, they always answered my calls, and they were professional. They were one of the best contractors I used.

D.H.

VERIFIED Baltodano’s Drywall CUSTOMER

8 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need drywall done, give them a call.

They did what they said they were going to do.

Gaby

VERIFIED Baltodano’s Drywall CUSTOMER

9 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

To call them for anything you need, I loved everything about their work.

Their work was really well done, and I loved everything about it.

Juan

VERIFIED Baltodano’s Drywall CUSTOMER

10 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. He is a very good guy to work with, and he is competent.

They were always on time, and the work quality was pretty good. He paid attention to detail.

Patt

VERIFIED Baltodano’s Drywall CUSTOMER

11 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best.

They were complete professionals, and they did a superb job at a reasonable price.

Walter

VERIFIED Baltodano’s Drywall CUSTOMER

12 of 20

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service, great communication, and great quality work

How Luis kept in touch with me to let me know how the work was going

O. C.

VERIFIED Baltodano’s Drywall CUSTOMER

13 of 20

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are a very good drywall company.

They were on time.

Jeff L.

VERIFIED Baltodano’s Drywall CUSTOMER

14 of 20

Quality 9
9 10
Loyalty Yes
CRITIQUE

They provide high quality work and they are very efficient, mainly the quality, no cutting corners with these guys.

The quickness, the amount of time when I called to the end of project

Darlas S.

VERIFIED Baltodano’s Drywall CUSTOMER

15 of 20

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were professional and efficient. They did the job at a reasonable cost and time.

They were punctual.

Dale W.

VERIFIED Baltodano’s Drywall CUSTOMER

16 of 20

Quality 9
9 10
Loyalty Yes
CRITIQUE

They are a little pricey, but they do good quality work.

They were able to schedule quickly and get the job done fast.

Jeremy S.

VERIFIED Baltodano’s Drywall CUSTOMER

17 of 20

Quality 8
8 10
Loyalty No
CRITIQUE

It's high end quality. The quality is really good. One thing, they need to make sure everything is written down. There was kind of a communication barrier. In my experience, as long as everything is clear the service is pretty amazing.

The crew was professional. They all really respected our home and all the construction going on. We were still living in the home and I have a family of five. The small jobs people that were brought in, we felt a lot of trust with them. I was under the gun and ended up having to fire a superintendent and was owner/builder for the rest of the project. He was the subcontractor.

W. M.

VERIFIED Baltodano’s Drywall CUSTOMER

18 of 20

Quality 8
8 10
Loyalty Yes
CRITIQUE

They are excellent and I would highly recommend them with no problem.

Their follow-up, they are very good.

T.V.

VERIFIED Baltodano’s Drywall CUSTOMER

19 of 20

Quality 8
8 10
Loyalty Yes
CRITIQUE

I am disappointed in them a bit, as Luis was not on the job site today.

When they were working, everyone was there, and they were getting the job done. He did well, and he is a good kid.

Elijah

VERIFIED Baltodano’s Drywall CUSTOMER

20 of 20

Quality 5
5 10
Loyalty No
CRITIQUE

I would say look to elsewhere.

The final product was good.

Read All 20 Survey Responses at Ratings View