Diamond Certified Company Report

B. Henry’s Quality Electric Inc.

Diamond Certified Company Report

B. Henry’s Quality Electric Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 412 VERIFIED CUSTOMERS i

Kristen W.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

1 of 412

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would have to recommend them. He is knowledgeable and goes above and beyond what he agrees to do and what we have paid him for. I think they will always be our go-to electrical people.

Just what I said

Rebecca B.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

2 of 412

Quality 10
10 10
Loyalty Yes
CRITIQUE

That his company is honest, and he will get the job done.

They cleaned up after themselves, and everyone was very polite and respectful.

Dennis D.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

3 of 412

Quality 10
10 10
Loyalty Yes
CRITIQUE

Bill is reliable and knows what he is doing.

His reliability

Read All 412 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Bill Henry is owner of B. Henry’s Quality Electric Inc.

B.Henry’s Quality Electric Inc. provides a full range of electrical contracting services for commercial, industrial and residential clients in Sonoma, Marin, and San Francisco Counties. The company’s primary focus is performing electrical wiring on commercial remodeling and new construc- tion projects, but it also has the in-house capabilities to handle networking and data communications, conduit and surface mount work, LED lighting, solar system installations, and more.

Owner Bill Henry, who has 40 years of experience as an electrician, credits much of B. Henry’s Quality Electric’s success to its customer-oriented approach to electrical work. “We personalize each application to what the client wants,” he says. “Instead of just telling them what they need, we customize their project as much as possible.”

B. Henry’s Quality Electric is known for its comprehensive approach to quality control, which includes providing every job with the hands-on expertise of Mr. Henry himself. “I’m involved with every project, whether it’s working directly onsite or overseeing it from start to finish,” he affirms. “Nothing gets to the client before I approve it, even if it’s something as small as a little bit of routing.” B. Henry’s Quality Electric recently won “Best Electrician” in the Press Democrat’s Best of Sonoma County 2018 awards and the “2019 Petaluma People’s Choice” award from the Argus-Courier.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON B. Henry’s Quality Electric Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
San Francisco

SERVICES PERFORMED

Design, Installation, Service, Maintenance and Repair of All Residential, Commercial, and Industrial Electrical and Telecommunication Systems
Solar System Installation
Jobs of All Sizes

DIAMOND CERTIFIED RESEARCHED ARTICLES ON B. Henry’s Quality Electric Inc.

Owner Bill Henry installs an LED can light on a customer’s ceiling.

Company Profile

B.Henry’s Quality Electric Inc. provides a full range of electrical contracting services for commercial, industrial and residential clients in Sonoma, Marin, and San Francisco Counties. The company’s primary focus is performing electrical wiring on commercial remodeling and new construc- tion projects, but it also has the in-house capabilities to handle networking and data communications, conduit and surface mount work, LED lighting, solar system installations, and more.

Owner Bill Henry, who has 40 years of experience as an electrician, credits much of B. Henry’s Quality Electric’s success to its customer-oriented approach to electrical work. “We personalize each application to what the client wants,” he says. “Instead of just telling them what they need, we customize their project as much as possible.”

B. Henry’s Quality Electric is known for its comprehensive approach to quality control, which includes providing every job with the hands-on expertise of Mr. Henry himself. “I’m involved with every project, whether it’s working directly onsite or overseeing it from start to finish,” he affirms. “Nothing gets to the client before I approve it, even if it’s something as small as a little bit of routing.” B. Henry’s Quality Electric recently won “Best Electrician” in the Press Democrat’s Best of Sonoma County 2018 awards and the “2019 Petaluma People’s Choice” award from the Argus-Courier.

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Company Philosophy

“Our goal is simple: make sure our clients are happy and satisfied when we leave their projects. We take the time to make sure they understand exactly what's being done, which makes them confident in our abilities and more comfortable with the entire process.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for electrical contractors that have earned the prestigious Diamond Certified award. For B. Henry’s Quality Electric Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: personalize every job to meet the specific needs of the client. “Before any project begins, we break down every option so the customer understands exactly what’s needed,” says owner Bill Henry. “That way, they have a say in the work from the initial stages to the final outcome.”

B. Henry’s Quality Electric has been providing electrical contracting services for commercial, industrial, and residential clients in Sonoma, Napa, Marin, and San Francisco Counties since 2009. The company primarily focuses on handling the electrical wiring on commercial remodeling and new construction projects, but it’s also qualified to perform conduit and surface mount work, install LED lighting, set up data communications, and more.

Unlike electrical contractors that limit their services to the residential field, B. Henry’s Quality Electric is known for its ability to design and install electrical systems for everything from high-tech companies and office buildings to warehouses, restaurants and showrooms. “We have the experience to solve any problems with a building’s existing electrical work in order to get our clients the designs they want,” says Mr. Henry. “From interior lighting design to complicated storefronts with multiple types of lighting and electrical hookups, we’ve done it all.”

To further differentiate itself from its competition, B. Henry’s Quality Electric provides every project with the hands-on expertise of Mr. Henry himself. “Being involved with each job allows me to ensure high levels of quality control, whether I’m working directly onsite or overseeing the work from start to finish,” he says. “Nothing gets to our clients before I approve it, even if it’s something minor like routing.”

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Industry Info

If you need new lighting in your home or business, consider the benefits of LED technology. Light-emitting diode (LED) lighting is an electronic light source that’s flexible, instant, uniform and environmentally-friendly. LED lights use much less energy than traditional bulbs, they don’t contain toxins such as mercury and lead, and they last years longer than traditional bulbs—all of which make them an ideal choice for homes and businesses alike.

Bill Henry, owner of B. Henry’s Quality Electric Inc. in Petaluma, says today’s consumers are choosing LED lighting more frequently than ever. “People love LED lighting because it’s so flexible—it can be used under cabinets, in a yard, and even in commercial applications like storefronts and open signs. It’s also very efficient because it doesn’t place a heavy load on your electrical panel, and it’s a great choice for bathrooms and kitchens because the lighting is more natural than fluorescent lights.”

In addition to its practical benefits, Mr. Henry says LED lighting can be a safer choice for homeowners. “If you get exposed to an LED light, you won’t get a big shock because it has a smaller power load,” he explains. “That means it doesn’t blow circuits as often as traditional lighting, even if you have a lot of things plugged in at once.”

While low-voltage LED lighting is a good choice for anyone who wants to reduce both their carbon footprint and electrical bills, Mr. Henry says he often suggests LED lighting for homes and businesses that are close to meeting their maximum power loads. “An electrical contractor can calculate your current load and determine what new lights will add. Sometimes incandescent lighting won’t work because it’ll overload the system and blow the circuits, and LED lights are great options in those cases.”

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Frequently Asked Questions

Q: How much will my project cost to complete?

A: That depends on the type of project, but we try to tailor our services to help our customers as much as possible when it comes to pricing. We’ll give you an estimate for your specific job before any work begins.

Q: Who will be doing the actual electrical work?

A: Our owner, Bill Henry, is always onsite doing the work. He’ll talk to you, suggest the best solutions, and determine the safest and most efficient way to complete your job. You’ll get exactly what you want because you’ll be dealing directly with the company owner.

Q: How do you deal with data communications cabling?

A: First and foremost, we’re very particular about labeling cables, including disconnects, panels and commercial jobs. That way, you can look at all the separate parts and know where the lines are coming from without having to pull out the cables.

Q: Is my electrical panel big enough for all the electrical appliances I want to install?

A: We’ll have to look at your panel to determine if it’ll provide the power you need and if it has enough spaces. We may suggest upgrading your panel or other cost-effective solutions to meet your needs.

Q: How many computers can I plug into one outlet in my office?

A: That depends on the size of the computers, but it all goes back to how much your outlets and panel can take. We don’t recommend putting more than two or three computers on the same outlet. You should also avoid plugging computers and space heaters into the same outlets because that can overload the circuit.

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SELECTED PHOTOS FROM B. Henry’s Quality Electric Inc.

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Diamond Certified RATINGS ON B. Henry’s Quality Electric Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 412 VERIFIED CUSTOMERS i

Kristen W.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

1 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

I would have to recommend them. He is knowledgeable and goes above and beyond what he agrees to do and what we have paid him for. I think they will always be our go-to electrical people.

Just what I said

Mark L.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

2 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend him all of the time.

He knows what he is doing.

Kerry P.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

3 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

There are a ton of electricians out there, in my experience, Bill is one of the best.

He knows his stuff.

Kathy S.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

4 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend him. They helped us tremendously and they were quick with everything. They were so helpful and just very experienced.

Just that they needed to come out a couple of times for the same reason and they didn't mind. They were just really helpful. I just really highly recommend them.

Alec P.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

5 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

Highly recommend them, they are a really good outfit.

Bill knows what he is doing and is a friendly guy.

Cynthia P.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

6 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

Bill is a great guy. His work says it all. He is professional, knowledgeable, and very trustworthy. I would highly recommend him and his company.

They take care of their customer.

Kevin

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

7 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

I thought the price was good. They got all of the work done quickly and they have good customer service.

They respond to questions quickly, so it would be the customer service.

Samantha

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

8 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them.

He seems to do a really good job and they are really affordable. He is really fun to have around.

Jessica

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

9 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

Bill has always been responsive, super knowledgeable, and schedules us quickly on urgent electrical matters, which we appreciate.

That it is a sole service vendor, there was a pole knocked down and he was able to come out quickly.

Phil L.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

10 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

When they say they will do something, they do it.

They go the extra distance for the customer.

Kent D.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

11 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

Very efficient, knowledgeable, professional, and all at a reasonable cost

Honest feedback on my options

John A.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

12 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

It was easy to schedule and he came out in a reasonable amount of time. He got everything installed and it looks great.

It was just painless and easy to schedule. I got exactly what I wanted.

Amy J.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

13 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

It went very smoothly and we are very happy with the work that they did.

They were on time and they cleaned up. The work was done professionally, just everything.

Sue S.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

14 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

They were great. They went above and beyond.

He fit us into his schedule. He showed up on time and delivered on time.

Peter S.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

15 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

I have referred many friends to him, because he does good work.

He does well.

William B.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

16 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

Great company, honest people, and they do great work.

Very professional, clean work and always on time

Scott D.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

17 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

Just honest and competent in their work

They weren't trying to sell me something extra and they communicated in a clear way. They were honest.

Michael N.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

18 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are a fairly efficient team and they had a good price.

The work was done quickly.

Marc H.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

19 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job and that all I really would say.

The actual work, the quality

Josh S.

VERIFIED B. Henry’s Quality Electric Inc. CUSTOMER

20 of 412

Quality 10
10
Loyalty Yes
CRITIQUE

Just great service, he was honest and open.

Just what I said in that they told us what we needed and what was wrong, the way they went about it all.

Read All 412 Survey Responses at Ratings View

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