Question 1

How quickly can you fix my car?

Accepted Answer

It depends on the damage, but when you bring in your car, we’ll determine a realistic time frame and do our best to stick to that. Sometimes there are unforeseen issues like backordered parts, but we’ll let you know about any delays so you know what to expect.

Question 2

Can you help me get a loaner car?

Accepted Answer

We don’t have any loaner cars, but we can help you arrange something with a rental company. We can also set up pick-ups and drop-offs for you.

Question 3

Do you use quality auto paint?

Accepted Answer

We use PPG auto paint, which is the top brand in the industry.

Question 4

Can you match my car’s paint color?

Accepted Answer

Yes, we do panel blending so you can’t tell the difference between the new paint and the existing paint. PPG has a lot of support for matching colors, so even if we have a hard time matching the paint, we can call them and they’ll help us get the color dialed in.

Question 5

Can you match faded car paint?

Accepted Answer

That’s hard to do because the shine of the paint is lost, so it won’t look exactly the same. We can match the new paint to the faded color, though. We can’t replicate old clear coat that isn’t as shiny, but we can polish the old panels to bring back their shine and help them match the new painted areas.

Question 6

Can you help me file an insurance claim?

Accepted Answer

As long as you make the initial call to get a claim number and explain what happened, we can handle everything else. We’ll submit photos, the estimate and all the other details so you get approved for a seamless repair.

Question 7

Do I have to take my car to the shop that my insurance company recommends?

Accepted Answer

No, you can take your car to any shop that you want. Your insurer might recommend some companies, but you have the right to choose.

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