Diamond Certified Company Report

ATCO Pest Control

Diamond Certified Company Report

ATCO Pest Control

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 215 VERIFIED CUSTOMERS i

Crystal T.

VERIFIED ATCO Pest Control CUSTOMER

1 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time, and they pay attention to our needs. They also use non-chemical pesticides, and I like that.

They call to remind me that a service needs to be performed.

Janet P.

VERIFIED ATCO Pest Control CUSTOMER

2 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am still using them. They have great observation skills, and they give great recommendations.

All of the guys are so friendly and helpful. They also follow up.

Kevin C.

VERIFIED ATCO Pest Control CUSTOMER

3 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional.

They did what they said they were going to do when they said they would do it.

Read All 215 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Richard Estrada, President

ATCO Pest Control uses a variety of advanced control methods to eradicate, trap, remove, and deter pests for residential and commercial clients in Marin, Sonoma, San Francisco, and Contra Costa Counties. The family-owned and operated company takes a preventative approach to handling ant, bed bug, rodent, spider, and tree and landscape insect infestations. It specializes in non-chemical pest control methods (vacuum, steam, trapping and thermal eradication) and also uses natural pesticides.

President Richard Estrada has more than 18 years of experience in the pest control industry. 
Mr. Estrada says he uses his expertise to offer effective, long-term solutions for ridding homes and businesses of unwanted pests. “We adapt our procedures to meet the particular needs of each client, and we take all their concerns into account before doing any work.”

ATCO Pest Control is proud to be certified by EcoWise, a program that distinguishes pest control practitioners who employ common sense techniques without using harmful pesticides. Additionally, several of its technicians have received certification by Domus Institute as “Bed Bug Experts.” The company also provides tree protection services–it’s trained to treat and prevent Sudden Oak Death, and it uses an injection process called Direct Inject to eliminate fungus-related problems and arboreal pests such as oak moths and tent caterpillars.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON ATCO Pest Control

COMPANY CONTACT
Service AREA

Marin County
Sonoma County
San Francisco
San Rafael
Novato
Santa Rosa
Rohnert Park
Sunset District
Mission District.

SERVICES PERFORMED

Complete Pest Control Services:
Ants
Bed Bugs
Rodents
Spiders
Tree & Landscape Insects
Termite Services (Call for Details)

DIAMOND CERTIFIED RESEARCHED ARTICLES ON ATCO Pest Control

Company Profile

ATCO Pest Control uses a variety of advanced control methods to eradicate, trap, remove, and deter pests for residential and commercial clients in Marin, Sonoma, San Francisco, and Contra Costa Counties. The family-owned and operated company takes a preventative approach to handling ant, bed bug, rodent, spider, and tree and landscape insect infestations. It specializes in non-chemical pest control methods (vacuum, steam, trapping and thermal eradication) and also uses natural pesticides.

President Richard Estrada has more than 18 years of experience in the pest control industry. 
Mr. Estrada says he uses his expertise to offer effective, long-term solutions for ridding homes and businesses of unwanted pests. “We adapt our procedures to meet the particular needs of each client, and we take all their concerns into account before doing any work.”

ATCO Pest Control is proud to be certified by EcoWise, a program that distinguishes pest control practitioners who employ common sense techniques without using harmful pesticides. Additionally, several of its technicians have received certification by Domus Institute as “Bed Bug Experts.” The company also provides tree protection services–it’s trained to treat and prevent Sudden Oak Death, and it uses an injection process called Direct Inject to eliminate fungus-related problems and arboreal pests such as oak moths and tent caterpillars.

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Company Philosophy

"We strive to provide long-term solutions for pest problems, not just quick fixes. We thoroughly assess each situation to develop the most sensible and efficient approach, and we discuss the recommended procedures and options upfront. Our ultimate goal is to find the fastest, most effective ways to resolve our clients' pest dilemmas."

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Comparative Summary

ATCO Pest Control eradicates, traps, removes and deters indoor and outdoor pests for residential and commercial clients in Marin, Sonoma, San Francisco and Contra Costa Counties. “We handle most insects, including ants, termites, cockroaches and pantry pests,” says President Richard Estrada. “We also do spiders, rats, mice, gophers and moles. Basically, we treat anything that infests the inside of a home. We’ll even remove fungus and pigeons.”

Because the company isn’t part of a larger corporation or franchise, it isn’t locked into strict procedures and methodologies or intent on getting customers to sign long-term contracts. “We can adapt our procedures to meet the individual needs of each customer,” says Mr. Estrada. “If a homeowner has a particular concern, we take that into account.”

ATCO Pest Control is EcoWise-certified and trained in preventative-based pest control methods. “When we look at a pest problem, we don’t just consider what chemicals should be applied, but also what can be done to permanently eradicate and prevent future infestations,” says Mr. Estrada. The company also specializes in less invasive and non-chemical methods of pest control, including vacuum and steam. When chemical pesticides are required, it prefers to use organic materials and products.

ATCO Pest Control is proud of its 2009 California Integrated Pest Management (IPM) Innovator Award, which cited the company’s work in using innovative strategies to control the long-standing cockroach problem in the historic, Frank Lloyd Wright-designed Marin County Civic Center.

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Industry Info

To keep your home pest-free, it’s important to take preventive measures. “Simply inspecting a house’s exterior on a regular basis will prevent a lot of infestation problems,” says Richard Estrada, president of ATCO Pest Control in Novato. “Walk around and identify any openings that rodents or insects could use to get inside, and make sure no trees or bushes touch the house or allow pests to access the roof.”

Often, simple fixes will avert most pest problems, and prevention is easier and less expensive than eradicating an infestation once it has occurred. Consider the following preventive tips:

• Use fences and implement traps, lights and noisemakers as the first line of defense in keeping pests out of your home.
• Permanently seal small entrance holes with caulking or steel wool to prevent rodents and insects from entering your home.
• Ensure doors and windows are tightly sealed and screened. This will also help with your energy bill.
• Store all dry goods (including pet food) in tightly sealed containers. Store fruit in hanging baskets.
• Make sure decks, porches and crawlspaces have good ventilation to prevent mildew and termites.
• Make sure your home is cleaned regularly. Discard food scraps in well-sealed garbage cans or dispose of them using composting methods. Keep clutter to a minimum.

If you’re ecologically conscious, choose a pest control company that uses environmentally-friendly products and methods. “Hire a firm that understands how to control and eradicate pests from a Green standpoint,” says Mr. Estrada. “Look for a company that uses a minimal amount of chemical pesticides and implements non-chemical pest control methods, like vacuum and steam.”

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Frequently Asked Questions

Q: Do you use Green pesticides?

A: Yes. We’re big believers in integrated pest management (IPM). We use a wide variety of techniques and materials and apply them to particular situations, from vacuum and steam to organic pesticides. Basically, we use any environmentally-safe products or methods that will get rid of pests and keep them from coming back.

Q: Does orange oil really control termites?

A: In certain cases, yes. Orange oil is effective against dry-wood termites, but only if the problem isn’t severe. It doesn’t work on subterranean termites, which are common in the Bay Area. If orange oil is the right solution for your problem, we’ll recommend it. If not, we’ll recommend a different approach. Our inspectors aren’t paid on commission—they’re not trying to sell you anything when they inspect your house.

Q: Should I be worried about my pets after a treatment?

A: No. We use EcoExempt materials, which are food-grade products that are approved for use in kitchens or elsewhere where food is prepared. EcoExempt is perfectly safe for pets.

Q: Do you offer tree protection services?

A: Yes. We’re proud to be certified in the latest advancements for treating and preventing Sudden Oak Death. We’re also adept at spraying dormant fruit trees and treating a variety of arboreal pests, including California oak moths, oak worms and tent caterpillars.

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SELECTED PHOTOS FROM ATCO Pest Control

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Richard Estrada

Expert CONTRIBUTOR PROFILE
  • Richard Estrada is 19-year veteran of the pest control industry and owner of ATCO Pest Control, a Diamond Certified company since 2009. He can be reached at (415) 669-4994 or by email.

Richard Estrada: Getting the Bugs Out

By James Florence, Diamond Certified Resource Reporter

NOVATO – When Richard Estrada first started working in the pest control industry, he was at a crossroads: burned out, overtired and looking for change. “I was delivering produce for a company based in San Francisco, which meant a lot of very early mornings,” he recalls. “I had just become a father a couple years earlier, and I found I wasn’t able to spend as much time with my son as I wanted because I was always trying to catch up on sleep.”

Richard knew he wanted to transition to a job with regular daytime hours, but he wasn’t sure where to start looking, so when he got an invitation from a friend to try his hand in a totally new industry, he didn’t hesitate to accept. “A good friend of mine owned a pest control company, and he invited me to work with him for a day to see if it was something I’d like to do,” he explains. “As it turned out, I found it very interesting and decided to keep working for him. Sixteen years later, I’m president of ATCO Pest Control.”

Born in East Los Angeles and raised in Iowa, Richard moved to the Bay Area in 1989, where he still lives with his wife, Stella, and their two sons, Nathan and Marcus. After nearly 25 years, he says he still appreciates the natural beauty of the indigenous landscape. “We have the bay, the mountains and so much more. I couldn’t imagine living anywhere else at this point.” Richard and his family like to take advantage of all the area has to offer, engaging in a variety of outdoor activities such as biking, hiking and skiing. One pastime that Richard especially enjoys is golfing with his sons. “My boys and I go golfing quite often. It’s a great way for us to enjoy the beauty of creation and spend some time together.”

In his professional career, Richard says a crucial ingredient for success has been his personal associations. “When I went into business for myself, I knew it would be important to surround myself with people who were smarter than me when it came to business matters. Today, whether it’s industry colleagues or company employees, I continue to partner with people whom I can collaborate with and learn from.”

When asked the first thing he’d do if he could retire tomorrow, Richard says it wouldn’t be a likely scenario. “Quite honestly, I can’t see myself retiring. I enjoy what I do and love working alongside my team members. I might travel and play golf a little more often, but I could never see myself fully retired.”

Ask Me Anything!

Q: What were you most known for in high school?
A: My smile.

Q: Which super power would you choose, flight or invisibility?
A: Invisibility.

Q: If you were an insect, what would you be?
A: I think I would be an ant—they’re hard workers and they don’t need to be told what to do.

Q: Do you have any memorable job stories?
A: One time, I got a call about an ant problem at a client’s house. As we were in the kitchen looking at the infestation, the client brought my attention to an ant farm that was sitting on the countertop. We both had to laugh at the irony.

Q: What’s one movie that people would be surprised you’ve never seen?
A: “Arachnophobia.”

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Expert articles
  • How to Prevent and Remove Rodents

    NOVATO — When it comes to keeping your home free of pests, rodents are a primary concern. Here are a few tips on how to both prevent rodents from entering your home and remove them after the fact.

    Prevention
    The most basic way to prevent rodents from accessing your home is to identify and seal any exterior openings that may potentially serve as entrances. Walk around the perimeter of your house and look for cracks, gaps or breaches that are larger than your little finger. Additionally, inspect the condition of all basement screen vents to make sure they don’t provide any kind of access. When repairing damaged screens, be sure to use quarter-inch galvanized mesh, which is strong enough to deter rodents.

    Removal
    If rodents have already made their way inside your home, there are several ways to deal with them. While poison is a common treatment, it’s not recommended, as rodents that ingest the poison are then free to roam throughout your home before expiring, which makes carcass recovery a difficult task. In contrast, traps are a much more convenient method. When using traps, make sure you choose bait the rodents are attracted to, like nuts, fruits or vegetables. Using the right bait on the trigger will improve your chances of getting rid of these pests.

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Expert video tip
  • Video: Keeping Rodents Out Of Your Home

    Complete Video Transcription:

    NOVATO — Host, Sarah Rutan: If there are rodents disrupting your neighborhood, there are some ways you can keep rodents out of your home. Today, we’re in Novato with Diamond Certified Expert Contributor Richard Estrada of ATCO Pest Control to learn how.

    Diamond Certified Expert Contributor, Richard Estrada: The easiest thing you can do in keeping rodents out of your home is to identify all the openings around a home. If you take your pinky and just walk around the outside and identify all the openings that are the size of your pinky, seal them. You’ll be able to keep rodents out.

    The other thing is inspect all of your screen vents. They should be in good repair. If any of them are damaged, repair them. Also, when sealing openings, use quarter-inch galvanized screen. Rodents are not able to get through that size.

    In getting rid of rodents, we encourage you not to use poisons. Rats can eat poison and die anywhere. Instead, use traps. And the easiest are these snap traps. Make sure you choose bait that the rodents are attracted to; could be walnuts or acorns or even fruits or vegetables. Using them on the trigger will help you be successful in getting rid of rodents.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Experts Reports at experts.diamondcertified.org.

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ATCO Pest Control WEBSITE AND EXTERNAL FEED
  • ATCO Pest Control SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON ATCO Pest Control
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 215 VERIFIED CUSTOMERS i
ATCO Pest Control : Average 8.9 out of 10 based on 215 unique customer surveys of customer satisfaction.

Crystal T.

VERIFIED ATCO Pest Control CUSTOMER

1 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time, and they pay attention to our needs. They also use non-chemical pesticides, and I like that.

They call to remind me that a service needs to be performed.

Janet P.

VERIFIED ATCO Pest Control CUSTOMER

2 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am still using them. They have great observation skills, and they give great recommendations.

All of the guys are so friendly and helpful. They also follow up.

Kevin C.

VERIFIED ATCO Pest Control CUSTOMER

3 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional.

They did what they said they were going to do when they said they would do it.

Ilene G.

VERIFIED ATCO Pest Control CUSTOMER

4 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and effective. The products that they use really gets the job done.

I have had some unusual problems with pests, and they handled all of them expertly. They were very professional and proactive.

Courtney B.

VERIFIED ATCO Pest Control CUSTOMER

5 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good at reminding us to schedule a spraying.

They are very accommodating.

Colleen B.

VERIFIED ATCO Pest Control CUSTOMER

6 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're thorough and very accommodating to my schedule. When I've had an emergency, they have made it a point to get someone out the same day. They've been doing my external spraying for 15 years, and they do it routinely. They maintain the rodent control by doing assessments and sealing things up. They are great and have been really responsive.

The best thing is that when I need them, they get here quickly.

Glenda S.

VERIFIED ATCO Pest Control CUSTOMER

7 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very effective, very reliable, professional, and they are nice. I have been using them for years.

They do their job, and they are a good company. The staff and the people who come out are nice.

Nathan A.

VERIFIED ATCO Pest Control CUSTOMER

8 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would certainly recommend them.

Their customer service, they are very good about taking care of whatever I need at my house.

Matthew J.

VERIFIED ATCO Pest Control CUSTOMER

9 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great company.

I like their communication and the way they schedule appointments.

Cynthia W.

VERIFIED ATCO Pest Control CUSTOMER

10 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional

Their promptness

Debbie N.

VERIFIED ATCO Pest Control CUSTOMER

11 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable, professional, and thorough.

I would say the professionalism.

Gina P.

VERIFIED ATCO Pest Control CUSTOMER

12 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great.

I like how communicative their technicians are. They always keep me in the loop. The technicians are all really nice.

Tom C.

VERIFIED ATCO Pest Control CUSTOMER

13 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a really good job and are thorough. They have a lot of experience.

They took care of our pest issue with rats and mice. We were pretty satisfied

Lynn B.

VERIFIED ATCO Pest Control CUSTOMER

14 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, personable, thorough, and efficient.

Integrity

Margret M.

VERIFIED ATCO Pest Control CUSTOMER

15 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They did the job that needed to be done.

Nancy R.

VERIFIED ATCO Pest Control CUSTOMER

16 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to know their job. They did a good job.

Killing rats

Pam P.

VERIFIED ATCO Pest Control CUSTOMER

17 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient, they make good recommendations, and they always follow through with what they say they will do for us. I've had to call them out a few times outside of our normal monthly plan, and they are very good about being available for us.

The reliability

Rose P.

VERIFIED ATCO Pest Control CUSTOMER

18 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a family-run business. They give excellent service. I highly recommend them.

They call on us to remind us of our appointments. They're reliable and consistent. They close up when they leave.

Susan G.

VERIFIED ATCO Pest Control CUSTOMER

19 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the person who came the first time, Kenny Devore, was so good, competent, and friendly, that I asked specifically for him back. He came back for me and I referred him to my neighbor who also used his services.

Kenny was so attentive to what my needs were and was very sensitive to my situation.

Timothy H.

VERIFIED ATCO Pest Control CUSTOMER

20 of 215

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm especially pleased with their office. They always let me know they are coming by calling the night before. If there is any problem, they are right there. They sent me a bill that was in error, and they straightened it out right away. Their service is excellent too.

What helps me is knowing that the exterminator is coming the next day at a specific time. They have all been good.

Read All 215 Survey Responses at Ratings View