Diamond Certified Company Report

Allstar Plumbing

Diamond Certified Company Report

Allstar Plumbing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Wolf J.

VERIFIED Allstar Plumbing CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go to them. Allstar Plumbing is great.

It was professional, quick, and efficient.

Lynne W.

VERIFIED Allstar Plumbing CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy and I told other people about him as well.

He cleaned up after, he was polite, and it was a good experience.

Joe B.

VERIFIED Allstar Plumbing CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are quick, honest, extremely tidy, and they don't ever have to fix anything twice.

They are reliable and they always get the job done right the first time. Honestly, I use them 6 to 10 times a month on my rental properties and in my own home, because I simply don't trust anyone else at the level I trust them.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sergio Alvarez, Manager

Allstar Plumbing provides a complete range of plumbing services for residential and commercial clients in Santa Clara, San Mateo, and Alameda Counties. In addition to installing, maintaining and repairing all types of plumbing, the company has the training and equipment to work on sewer lines, repair and replace water heaters, install copper piping, and much more.

Field Supervisor Steve Schafer says much of Allstar Plumbing’s success can be attributed to its “customer first” business approach. “We strive to give our customers the best possible value, and that includes keeping their homes clean and bringing potential problems to their attention, providing them with solutions that will avoid costly repairs in the future. We put our clients’ needs first and draw upon our years of experience to ensure their satisfaction.”

Allstar Plumbing sends a fully stocked truck to every jobsite, which Mr. Schafer says is important for ensuring quick, efficient work. “Our trucks carry more than 400 different parts, which saves our customers time and money because we don’t have to run to the store for common items. Ultimately, we want them to think of us as a one-stop solution for all their plumbing needs.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Allstar Plumbing

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County
Alameda County

SERVICES PERFORMED

Plumbing Service, Maintenance & Repair
Sewer/Drain Service, Installation & Repair
Water Heater Repair & Replacement
Copper Repiping

BRANDS Supported
  • American Standard

  • Rheem

  • Takagi

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Allstar Plumbing

One of Allstar Plumbing’s service trucks

Company Profile

Allstar Plumbing provides a complete range of plumbing services for residential and commercial clients in Santa Clara, San Mateo, and Alameda Counties. In addition to installing, maintaining and repairing all types of plumbing, the company has the training and equipment to work on sewer lines, repair and replace water heaters, install copper piping, and much more.

Field Supervisor Steve Schafer says much of Allstar Plumbing’s success can be attributed to its “customer first” business approach. “We strive to give our customers the best possible value, and that includes keeping their homes clean and bringing potential problems to their attention, providing them with solutions that will avoid costly repairs in the future. We put our clients’ needs first and draw upon our years of experience to ensure their satisfaction.”

Allstar Plumbing sends a fully stocked truck to every jobsite, which Mr. Schafer says is important for ensuring quick, efficient work. “Our trucks carry more than 400 different parts, which saves our customers time and money because we don’t have to run to the store for common items. Ultimately, we want them to think of us as a one-stop solution for all their plumbing needs.”

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Company Philosophy

“Our goal on each job is to create a customer for life, and the best way to accomplish that is to provide excellent work and top-notch customer service at a great value. From the first phone call to our comprehensive follow-up, we adhere to the highest levels of professionalism and workmanship in everything we do.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Allstar Plumbing, keeping clients happy comes down to a three-tiered approach: using top-grade materials, offering long warranties, and employing a team of expert plumbers who show up on time and take care of customers’ homes. “Our goal on every job is to create a happy, satisfied customer for life,” says Field Supervisor Steve Schafer. “At the end of the day, we want our clients to think of us as a one-stop solution for their plumbing needs.”

Allstar Plumbing has been providing plumbing services for residential and commercial clients in Santa Clara, San Mateo, and Alameda Counties since 1996. In addition to installing, maintaining and repairing plumbing fixtures, the company has the in-house capabilities to work on sewer lines, install copper piping, repair and replace water heaters, and more.

Unlike less experienced plumbing companies that take on too many projects and provide their clients with unrealistic service windows as a result, Allstar Plumbing works with its customers’ schedules whenever possible and stays in contact with them so they know what to expect. “When we set an appointment within a one- to two-hour window, we’ll call right before we come over, and if someone needs us to come out right away, we can usually get a plumber to them within 60 minutes,” explains Mr. Schafer. “We want to be available for our customers at times and prices that work for their lives, even if it’s a weekend or holiday.”

Ultimately, Mr. Schafer sees Allstar Plumbing’s dedication to providing the best possible value as its most important attribute. “The fact that we only use top-grade plumbing products means we’re not the cheapest company out there, but we give long warranties and do every job correctly the first time, so our customers get a great value. We’re consistent and fair, and we follow up after every job to make sure the client is completely satisfied with our work.”

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Industry Info
To find value in a plumbing company, make sure you synchronize its abilities with your needs.

Homeowners often struggle with choosing the right contractors to work on their homes. Prices, specialties, services and personalities differ, and it can be stressful to determine which company can best meet your needs. Steve Schafer, field supervisor at Allstar Plumbing in San Jose, sheds some light on why pricing varies among plumbing companies. “Larger companies often have higher rates than small companies because they have more overhead,” he explains. “Those companies aren’t able to compete with the prices of plumbers who are barely more than handymen or who have small shops.”

Contractors with brick-and-mortar offices may have to charge more for their services to maintain their facilities and employ office staff, but some customers feel more comfortable dealing with a company that has a physical location. Additionally, plumbers who are licensed, insured, bonded and enrolled in continuing education have to charge higher prices than unlicensed contractors or those that only maintain the bare minimum to legally stay in business. Likewise, companies with more than one plumber on staff may be able to offer faster service, more appointment availability and plumbers who specialize in certain aspects of the trade.

Still, Mr. Schafer warns that homeowners need to check the qualifications of any plumbing company they hire. “Just because a plumber works for someone who has a contractor’s license doesn’t mean that person knows what they’re doing,” he says. In fact, companies can hire anyone and allow them to work under the company license, regardless of whether that individual is licensed. That means the onus is on homeowners to vet each company’s business history, employee training and licensing protocol.

When hiring a plumber or other contractor, it’s important to consider your needs and expectations and interview candidates with those details in mind. This will help you coordinate your needs and their offerings of value, professional qualifications, scheduling, and overall service.

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Frequently Asked Questions
Q: How much will it cost to fix my plumbing issue?
A: “We need to see the problem before we can put a price on the job. We’ll send a qualified technician to your home, and once he determines what needs to be done, he’ll give you a free, no-obligation estimate. If you agree with the estimate, we can usually get started right away.”
 
Q: How quickly can you get to my job?
A: “We’re good at working with our clients’ schedules. We’ll set an appointment within a one- to two-hour window and call before we come over. If you want someone to come out right away, we can usually get a plumber to you within 60 minutes.”
 
Q: Will you have to leave my job to get parts or tools?
A: “No. We were the first company in our area to use box trucks instead of plumbing vans, which means we can carry all the necessary parts and tools with us. Our trucks carry more than 400 different parts, so we never have to run to the store for something simple, which saves our customers time and money.”
 
Q: Do you recommend copper or PEX for repiping?
A: “That depends on the job and your preference, but most people don’t save enough money by using PEX for it to be worth the potential problems, like the fact that it’s prone to leaking and damage. We prefer using Type L copper piping for replacement pipes.”
 
Q: Will you have to tear up my yard for a sewer line replacement?
A: “It depends on your property and other jobsite specifics. However, even if we have to excavate the entire sewer line, we’ll remove the lawn in sections and put it back when we’re done. The only problem is if the inspection is really far out from the repair, the lawn may start to die, but we’ll do our best to not let that happen. We can do trenchless sewer replacement if necessary, but it’s not always the best option. If there’s any back-grading or bellies in the existing line and we pull it in, it’ll follow those existing grades and bellies and you’ll fail your inspection. We can use an in-line camera to help avoid those problems, though.”
 
Q: Do you offer emergency services?
A: “Yes. Our office is open Monday through Friday from 7am to 10pm, but we take calls 24/7. We only take off Christmas and New Year’s Day, and there’s no additional charge for service calls on nights, weekends or holidays.”
 
Q: Do you offer any discounts?
A: “We give a 10 percent discount to senior citizens and military veterans. We also have a coupon page on our website that has different types of discounts.”
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SELECTED PHOTOS FROM Allstar Plumbing

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Steve Schafer

Expert CONTRIBUTOR PROFILE
  • Steve Schafer is a manager at Allstar Plumbing, a Diamond Certified company. He can be reached at (408) 290-9870 or by email.

Steve Schafer: A Helping Heart

By James Florence, Diamond Certified Resource Reporter

When Steve Schafer first got into plumbing, he was merely looking for a steady paycheck, but in the end, his career turned out to be more rewarding than he’d ever expected. “After being in construction for several years, I suddenly found myself out of work,” he remembers. “I heard that plumbers made pretty good money, so I applied for a job. After I got started, I found that I really enjoyed it. I especially liked the fact that I got to help people every day. I also enjoyed the problem-solving aspect. It wasn’t all leaky faucets—I really had to use my brain!”

Not long after starting in the industry, Steve got hired at Allstar Plumbing, where he continues to work 20 years later as a manager. After more than two decades as a plumbing professional, Steve says his favorite part of his job is still the opportunity to help people. “I enjoy being able to come out and ‘save the day’ for our customers. It’s always rewarding to bail someone out of a tough situation, and that’s what we get to do every day.”

A resident of Willow Glen, Steve expresses his appreciation for the positive attributes of his locale. “The weather is beautiful here and it’s a really diverse area. Being a suburb of San Jose, it’s not quite the city and not quite the country, so it’s a nice mixture. Plus, there’s a lot of old plumbing to fix, so there’s job security.”

Outside of work, Steve engages in a variety of hobbies and pastimes. “I like watching movies, playing guitar and hanging out with my dog, Zoey,” he says. “I also enjoy fishing and getting out and exploring the Bay Area—there’s certainly a lot to see.” Additionally, Steve likes to stay in touch with his daughter, Tyler, who resides in Washington.

In his life and career, Steve says his passion for helping others goes beyond being on the clock. “Besides helping people in our work, some of the other Allstar employees and I are involved with charitable causes like Sacred Heart’s Pack a Back program and Operation ELF. We also hold fundraising events for various charity organizations—things like barbecues, car washes and poker tournaments. That way, we’re able to both help people with their plumbing problems and make a difference in the lives of those less fortunate in our community.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Henry’s World Famous Hi-Life in San Jose.

Q: Music or talk radio?
A: I like them both—it just depends on what mood I’m in.

Q: Do you collect anything?
A: Movies.

Q: What’s your favorite movie?
A: “Tombstone.”

Q: What do you like on your pizza?
A: Pepperoni and extra cheese.

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Expert articles
  • Caveats for Trenchless Sewer Replacement

    SAN JOSE — Trenchless technology has made the process of sewer line replacement much quicker and simpler than it once was. This is especially true of instances where a sewer line runs underneath a driveway or lawn, as the trenchless method spares homeowners the need to excavate the entire pipe. Instead, two holes are created (one of either side of the line) and a new, flexible polyethylene replacement line is pulled through the old pipe using a technique known as “pipe bursting.” This method has many benefits, but there are some limits to its application, so it’s important to know about these when planning your sewer replacement project.

    One consideration is whether there is adequate clearance for the work to be performed. At either end of the pipe, there needs to be enough room to place the machinery used to pull the new line through. Another consideration is whether or not the sewer line runs straight. If there are too many changes in the pipe’s direction, the pipe bursting machine may not be able to make it through those bends. Likewise, drastic changes in direction can be a problem—while a 45-degree turn may be feasible, a 90-degree turn is too severe.

    Another issue that can complicate things is if the existing pipe has one or more “bellies,” or areas of the line that slope backward, which can cause sewage to collect and create blockages. Since the new sewer line must be pulled through the old pipe, if there are any bellies, the same problems will persist. For this reason, trenchless replacement isn’t recommended if there are bellies in the line.

    To make sure the trenchless method is appropriate for your sewer line replacement project, it’s important to have a plumber assess the jobsite and perform a full video inspection of your line. This will allow the plumber to verify proper clearance, check for any bellies and confirm that trenchless replacement is a feasible solution for your sewer problem.

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Expert video tip
  • Video: Trenchless Sewer Replacement Caveats

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: Trenchless sewer replacement can be a great option if you have certain plumbing issues, but it’s not always a feasible solution. Today we’re in San Jose with Diamond Certified Expert Contributor Steve Schafer of Allstar Plumbing to learn more.

    Diamond Certified Expert Contributor, Steve Schafer: Trenchless sewer lines are something that is spoken of quite often these days and for a lot of reasons, it’s a good idea. If you need to – if your sewer line runs under a asphalt or a driveway or a nice area that – of vegetation or planter area – yeah – trenchless might be a good idea. There are some things that you need to be aware of, though. The first of which, is that two holes have to be dug and there has to be room to get at least 20’ of pipe in one end and the machine in the other. So, that is one thing that you are going to need to consider. The other thing, too, is that there are situations where trenchless might not be a good idea.

    One of those is if you have too many changes in direction in your existing sewer line, the pipe bursting machine might not make it through those bends. Now, a 45 is okay usually. A 90° and maybe not. The other thing that you need to be aware of is that if your existing line has, what’s called a belly, then it’s not going to work and here’s why: a belly is where a part of the sewer line is actually backwards graded. It doesn’t slope down; it slopes backwards. And that will collect sewage and block – and create blockages and – and what not. Now, if you are to go ahead and pipe burst through that, the new pipe will follow the same pipe as the old pipe which means, now, your brand new sewer line will also have bellies that can create blockages.

    One of the way – one of the things that we want to do if we’re ever going to bid a trenchless sewer line is that we want to make sure we get a video camera down the line first, before we even talk about it. Then, once we’re done, we’re going to want to camera it again prior to the city inspection and make sure that all the seams are good and that there are bellies in the line. And that is actually required by the city inspectors. Almost every city in the Bay Area, the inspector wants to see a video shoot of the inside of the line to make sure that there are no bellies. Now, assuming that you don’t have any bellies and that you have room for the excavation for the two points – the beginning and the end point, then yes, trenchless might be a good option for you and it’s usually less expensive than, you know, digging the whole trench by, you know, by hand or with an excavator.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Allstar Plumbing WEBSITE AND EXTERNAL FEED
  • Allstar Plumbing SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.goallstar.com
Diamond Certified RATINGS ON Allstar Plumbing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Allstar Plumbing : Average 9.5 out of 10 based on 100 unique customer surveys of customer satisfaction.

Wolf J.

VERIFIED Allstar Plumbing CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go to them. Allstar Plumbing is great.

It was professional, quick, and efficient.

Joe B.

VERIFIED Allstar Plumbing CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are quick, honest, extremely tidy, and they don't ever have to fix anything twice.

They are reliable and they always get the job done right the first time. Honestly, I use them 6 to 10 times a month on my rental properties and in my own home, because I simply don't trust anyone else at the level I trust them.

Lynne W.

VERIFIED Allstar Plumbing CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy and I told other people about him as well.

He cleaned up after, he was polite, and it was a good experience.

Sally L.

VERIFIED Allstar Plumbing CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional both on the phone and in my house.

They are nice people.

Roger B.

VERIFIED Allstar Plumbing CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick, efficient, and they did a good job.

The problem was taken care of right away.

Vicky K.

VERIFIED Allstar Plumbing CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient and professional.

They do good work, their prices are in line, and I just feel comfortable with their workmanship.

Fred L.

VERIFIED Allstar Plumbing CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to know what they're doing and they always do a top-notch job.

I like that they came out and got the job done fairly quickly.

Nicole J.

VERIFIED Allstar Plumbing CUSTOMER

8 of 100

Quality 10
10 10
Loyalty No
CRITIQUE

They were fast and efficient. They were on time.

They were fast, efficient, and on time.

Robert G.

VERIFIED Allstar Plumbing CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

All the crew people, or whatever, were all very professional.

They were professional in their bidding process and did quality trimming.

Brian M.

VERIFIED Allstar Plumbing CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them I was very satisfied with them.

The quality was outstanding.

Lee R.

VERIFIED Allstar Plumbing CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job and they listened to what issues we were having so they could identify the problem faster.

I wanted to add a few minor things to the bathroom while they were and they were able to do that. This was in addition to the actual fix.

Kim W.

VERIFIED Allstar Plumbing CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good. They are punctual, they know their stuff and very friendly people.

I like that they don't "BS" and get the job done.

Tie W.

VERIFIED Allstar Plumbing CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The company seems pretty good. I trusted them in my home and they were easy to deal with.

They were on time and always worked around my schedule.

Allen C.

VERIFIED Allstar Plumbing CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and they can look at my driveway and see what a good job they did. They did it really fast and they just got it done.

I dealt with the owner and the main crew guy on the job. They were just very professional and good. I think they did a great job.

Ray P.

VERIFIED Allstar Plumbing CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great. They have good, fast service and Jeff is great.

I liked working with Jeff.

Clark F.

VERIFIED Allstar Plumbing CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They show up on time.

I liked their guys, they were very honest.

Marilin B.

VERIFIED Allstar Plumbing CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, they come out when they promise, and they are responsive.

They have competitive prices and they don’t fool around.

Eric K.

VERIFIED Allstar Plumbing CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, go call them first.

I just have every confidence in them, and their intelligence and their expertise.

Megan S.

VERIFIED Allstar Plumbing CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they did good work for me. I was very satisfied.

They got the job don expeditiously.

Elaine B.

VERIFIED Allstar Plumbing CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't really have any specifics to cite. They got the job done quickly.

They were timely, that was the best thing.

Read All 100 Survey Responses at Ratings View