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Diamond Certified Company Report

Ace’s Garage Door Repair & Installation

Diamond Certified Company Report

Ace’s Garage Door Repair & Installation

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 170 VERIFIED CUSTOMERS i

Clara P.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

1 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they gave me confidence in their workmanship. If I need to make a referral or have work done, I'd use them again.

The product was what they told me it would be. I was so pleased with the product itself, for the first few days I would stay in the garage and just push the button. It was so much better than my old one.

Heather M.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

2 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

Muhammad was prompt, knowledgeable, friendly, and it seemed like he knew what he was doing.

He fixed our problem quickly, and he did a good job.

Elizabeth E.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

3 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they assessed the problem, and they gave us very good recommendations.

I thought that they were professional and upfront.

Read All 170 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ace’s Garage Door Repair & Installation provides a complete range of garage door services for residential clients in Santa Clara, San Mateo, Alameda, Contra Costa, Solano, Marin and Sacramento Counties. In addition to installing and repairing all types of wood, steel, and aluminum garage doors, the company sells a variety of accessories and decorative hardware that allow customers to enhance the appearances of their doors.

Owner M. Salem says Ace’s Garage Door Repair & Installation is able to offer such a high level of quality because it focuses solely on residential properties instead of splitting its time between homes and commercial buildings. “We have a lot of experience dealing with garage door problems that are specific to homeowners. When we fix a door, the customer is truly happy because we’re helping them secure the safety of their home.”

Ace’s Garage Door Repair & Installation uses high-quality, American-made parts on every door, which Mr. Salem says goes a long way toward ensuring quality and longevity. “A lot of companies use oil-tempered or galvanized springs, which tend to wear out after years of use and exposure to weather, but our springs are designed to last. It’s a small choice, but it makes a big difference.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Ace’s Garage Door Repair & Installation

COMPANY CONTACT
Service AREA

San Mateo County
Alameda County
Contra Costa County
Solano County
Marin County
Sacramento County

SERVICES PERFORMED

Garage Door Repair & Installation
Garage Door Opener Service
Wood, Steel & Aluminum Doors
Garage Door Accessories & Decorative Hardware

BRANDS Supported
  • Genie

  • LiftMaster

  • Martin

  • Linear

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Ace’s Garage Door Repair & Installation

An Ace’s Garage Door Repair & Installation technician works on a client’s garage door.

Company Profile

Ace’s Garage Door Repair & Installation provides a complete range of garage door services for residential clients in Santa Clara, San Mateo, Alameda, Contra Costa, Solano, Marin and Sacramento Counties. In addition to installing and repairing all types of wood, steel, and aluminum garage doors, the company sells a variety of accessories and decorative hardware that allow customers to enhance the appearances of their doors.

Owner M. Salem says Ace’s Garage Door Repair & Installation is able to offer such a high level of quality because it focuses solely on residential properties instead of splitting its time between homes and commercial buildings. “We have a lot of experience dealing with garage door problems that are specific to homeowners. When we fix a door, the customer is truly happy because we’re helping them secure the safety of their home.”

Ace’s Garage Door Repair & Installation uses high-quality, American-made parts on every door, which Mr. Salem says goes a long way toward ensuring quality and longevity. “A lot of companies use oil-tempered or galvanized springs, which tend to wear out after years of use and exposure to weather, but our springs are designed to last. It’s a small choice, but it makes a big difference.”

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Company Philosophy

”Our number one goal is to make sure our customers are happy, so we do whatever it takes to make that happen. We're committed to helping every customer keep their personal belongings safe and maintain their home for many years.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door companies that have earned the prestigious Diamond Certified award. For Ace’s Garage Door Repair & Installation, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every client with fast service and high-quality work at a reasonable price. “Our customers are the reason we’re here, so we always make sure they’re happy with every aspect of our work,” affirms owner Muhammad Salem. “We’re committed to helping them in any way we can, and they recognize and appreciate that.”

Ace’s Garage Door Repair & Installation has been providing garage door services for residential clients in San Mateo, Alameda, Contra Costa, Solano, Marin and Sacramento Counties since 2009. The company installs and repairs all types of wood, steel, and aluminum garage doors, and it also sells decorative hardware and accessories so its customers can enhance the appearances of their doors.

Unlike garage door companies that hire inexperienced technicians and use outdated equipment in an effort to reduce their operating costs, Ace’s Garage Door Repair & Installation maintains a staff of highly skilled industry professionals and uses the best replacement parts available on the market. “Our commitment to quality allows us to offer lengthy warranties on all our work,” adds Mr. Salem. “Our replacement parts are guaranteed for five years, and our labor is guaranteed for one year.”

Another distinguishing attribute of Ace’s Garage Door Repair & Installation is its 24/7 availability, which Mr. Salem says is important for maintaining a loyal clientele base. “We work around the clock, and there aren’t many garage door companies that can say that. We also provide same-day service for customers who need immediate help, and we offer two- and four-hour windows so they don’t have to wait around all day.”

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Industry Info

Take simple steps to get years of service from your garage door and its opener. It’s said that a little prevention is worth a lot of repair, and that’s especially true when it comes to garage doors and their opening systems. Garage doors and automatic openers aren’t cheap, but they should last a long time with good maintenance and a little extra care.

The first thing to do is choose the right garage door for your home. “If you’re living in an area with a lot of moisture, I recommend an aluminum door,” says Muhammed Salem, owner of Ace’s Garage Door Repair & Installation in Santa Clara. “They’re rust-proof and light, and many manufacturers offer a lifetime warranty on parts. They’re a little more expensive than other types of garage doors, but they’re worth it in the long run. Wood doors are beautiful, but they can soak up water, warp, crack, and become rusty and damaged over time.”

Once you’ve chosen a quality door and had it professionally installed, remember to have it serviced regularly (usually once a year) to keep it functioning correctly and safely. That means having a garage door professional balance the door, service the opener motor, tighten the springs, and lube and oil the door and chain. “You can use silicon spray on the moving parts in between visits from a professional,” adds Mr. Salem. “Do it once every six months or whenever you notice squeaking or grinding noises.”

If you’re planning to work on your garage door yourself, there are a few things you should keep in mind. Garage doors can be dangerous, so let your family know when you’re working on yours so they don’t accidentally open or close it. Unplug the garage door opener, and never attempt to tighten, loosen, replace or repair springs yourself. Regularly inspect your springs, cables, rollers, pulley and other hardware for signs of wear or damage. If something looks loose or worn, call a professional.

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Frequently Asked Questions

Q: Why won’t my garage door open?

A: That’s difficult to say without seeing the door—it could be a spring, a damaged tier, something related to the motor or a problem with the door itself. Once we come to your house and look at the door, we’ll be able to determine the problem and explain what we’ll do to fix it.

Q: Why won’t my garage door close?

A: It could be anything from the pressure sensors in the motors to the cables getting tangled in the tube, so the best course of action is to have us come inspect the door in person instead of trying to diagnose it over the phone.

Q: How fast can you come out to my home?

A: Our turnaround time is the same day you call. We can also come out on weekends.

Q: Do you provide an appointment window?

A: We usually provide a four-hour window, but if you need a two-hour window, we can do that as well. We’ll also call you 30 minutes before we arrive.

Q: What kind of garage door parts do you use?

A: We use American-made parts and buy locally from companies like Northwest Door and Clopay.

Q: Do you perform garage door maintenance?

A: Yes. We can add tension to the springs, oil and lube the door and chain, and perform other maintenance that helps your garage door and its opener last longer.

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SELECTED PHOTOS FROM Ace’s Garage Door Repair & Installation

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Malek Tamimi

Expert CONTRIBUTOR PROFILE
  • Malek Tamimi is a technician with Ace’s Garage Door Repair & Installation, a Diamond Certified company since 2014. He can be reached at (510) 842-7970 or by email.

Malek Tamimi: Doing the Math

By James Florence, Diamond Certified Program Reporter

SANTA CLARA — Like most college students, Malek Tamimi lacked the credentials or experience to land anything other than a run-of-the-mill job. Fortunately, thanks to a family connection, he was given an opportunity to improve his occupational status. “I was working in a liquor store when my cousin, who owned a garage door business, offered to train me so I could work for him,” he recounts. “I was hesitant at first, but as I started to get acquainted with the trade, I found that I really enjoyed it. In particular, I liked being able to drive all over the Bay Area and interact with different people, which was a refreshing change after being stuck behind a counter all day.”

In addition to being a technician for Ace’s Garage Door Repair & Installation, Malek is working toward a college degree in mathematics, with a long-term goal of becoming a teacher. Fittingly, when asked his favorite part of his job, he says it’s the opportunity to educate his customers about their garage door systems. “I’ve found that a more educated customer tends to be a more satisfied customer, which is why I make an effort to explain things in great detail. That way, our customers are able to make more informed choices and know what they’re paying for, which makes them feel confident about their transactions.”

Originally from Palestine, Malek moved to the United States at the age of 18 to attend school, and today resides in San Leandro. Having experienced life on both coasts, he expresses his appreciation for the Bay Area’s amiable atmosphere. “When I first came to the U.S., I lived in California for two years before moving to New Jersey, which I didn’t like at all. The weather was terrible and people tended to have a more aggressive temperament. When I moved back to the Bay Area, it felt like I was returning home.”

Outside of work, Malek says the bulk of his time goes to studying and doing homework, but he also enjoys hobbies like music and sports. “I’ve always liked listening to music, and I recently started making my own recordings just for fun. I also like playing soccer and hanging out with friends.”

When asked the first thing he’d do if he could retire tomorrow, Malek says he would fully devote himself to his academic aspirations. “I would continue on the path I’m currently pursuing, which is to get my master’s degree in mathematics, start teaching and eventually get my PhD. It’s a long road to get to where I want to be, but it’s something I’m passionate about, so I’m committed to reaching my goals.”

Ask Me Anything!

Q: What’s your favorite book?
A: “The Prophet” by Kahlil Gibran. It’s a book about philosophy, life, money, people, good and evil…basically, it’s about everything.

Q: If you could time travel, would you go to the past or the future?
A: Neither. I’d rather stay in the present and plan for the future than go there directly. After all, if I went there, it wouldn’t be the future anymore.

Q: If you could travel anywhere in the world, where would you go?
A: Palestine, just because it’s my home.

Q: How do you like your eggs?
A: Scrambled.

Q: Who’s your favorite musician?
A: Abdel Halim Hafez—he’s one of the most popular Arabic musicians of all time.

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Expert articles
  • Four Possible Causes of a Malfunctioning Garage Door

    SANTA CLARA — If your garage door is malfunctioning, it’s likely due to one of four possible causes. The first two are issues you can fix yourself, whereas the second two require the assistance of a professional.

    1. Disengaged emergency release
    Marked by a conspicuous red cord, the emergency release lets you disconnect your garage door from its motor and operate it manually, which can come in handy during a power outage or if the motor is malfunctioning. In some instances, however, the emergency release may disengage without you knowing it, leading you to think there’s a problem. To rule out this possibility, pull the emergency release cord and run the motor until it reconnects to the door, then try the door opener again.

    2. Misaligned safety sensors
    Every garage door has a pair of safety sensors situated on either side of the doorway: one that transmits a signal and one that receives it. In order for this transmission to take place, these sensors need to be in alignment and the doorway must be clear of obstructions.

    When properly aligned, the light on the transmitting sensor will be solid; if it’s blinking, there’s either a blockage or the alignment is out. Clear any objects that could be blocking the signal (even something as small as a spider web). If that doesn’t work, try readjusting the position of the sensors until they’re in alignment.

    3. Loose cables
    In some instances, the garage door itself can become misaligned, which typically occurs when one of the cables goes off of the pulley or drum. You’ll need a professional to repair this problem.

    4. Broken spring
    Every garage door system has a pair of torsion springs, which do most of the heavy lifting when opening the door. If one of these springs breaks, your door may cease to lift all the way up, and it may not open at all. Torsion springs are dangerous to work with, so be sure to call a professional to handle the replacement.

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Expert video tip
  • Video: Troubleshooting Garage Door Issues

    Complete Video Transcription:

    SANTA CLARA — Host, Sarah Rutan: If your garage door isn’t functioning properly, there are a number of possible causes, some of which you can address yourself. Today we’re in Santa Clara with Diamond Certified Expert Contributor Malek Tamimi of Ace’s Garage Door Repair & Installation to learn more.

    Diamond Certified Expert Contributor, Malek Tamimi: If your garage door’s not working, I’m going to tell you some of the most common issues. Four issues, the first two you can fix yourself. First one: the emergency release could be disengaged. And the way to engage it, you pull the cord up. One it’s up, you run the motor until it connects to the door.

    The second issue is your sensors. Now the second issue is your sensors. You have a sender and other side, is the receiver. Now once there’s something in the way of the sensors, the door won’t close because the motor thinks that there’s somebody in the way. Which is a safety issue. If there’s something in the way, move it. If there’s nothing in the way and the door still doesn’t shut, make sure the sensors are aligned with each other. If they are you’re fine.

    The third issue is your door. Sometimes the door crashes and it crashes because one of the cables goes off the pulley or the drum. If that happens, you have to call a professional. Just like me. Somebody who you trust.

    The last issue is a broken spring. [garage door closes] Now sometimes the springs break and the door doesn’t go all the way up. It goes two feet? Because the motor doesn’t have enough strength to pull the door up. If that happens you also have to call a professional. Just like me. Somebody who you can trust.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Ace’s Garage Door Repair & Installation WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.acegd.com
Diamond Certified RATINGS ON Ace’s Garage Door Repair & Installation
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 170 VERIFIED CUSTOMERS i
Ace’s Garage Door Repair & Installation : Average 8.6 out of 10 based on 170 unique customer surveys of customer satisfaction.

Clara P.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

1 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they gave me confidence in their workmanship. If I need to make a referral or have work done, I'd use them again.

The product was what they told me it would be. I was so pleased with the product itself, for the first few days I would stay in the garage and just push the button. It was so much better than my old one.

Heather M.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

2 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

Muhammad was prompt, knowledgeable, friendly, and it seemed like he knew what he was doing.

He fixed our problem quickly, and he did a good job.

Elizabeth E.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

3 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they assessed the problem, and they gave us very good recommendations.

I thought that they were professional and upfront.

Lucia B.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

4 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

They are very knowledgeable and fixed our garage door.

Leroy B.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

5 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and did a great job.

They did an outstanding job.

Arthur B.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

6 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

Superb vendor

Jeremy, the technician

Blanca C.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

7 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

Did a good job, it was done properly and professionally, but I feel we paid more than I would have paid if I didn't use my warranty company.

I can't think of anything. It was quite a long time ago.

Cecilia C.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

8 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing.

They were quick and I needed them to be.

Shelly D.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

9 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They answered my questions thoroughly.

They did a good and thorough job.

Callie G.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

10 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

The technician was informative, on time and got the job done quickly. It was through my home warranty and I've heard all the horror stories but this was not one of them.

The work was done on time.

Jerron J.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

11 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and helpful.

He was a good guy.

Chris M.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

12 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are local and super responsive. They were nice, clean and organized.

They are affordable.

Jeremy M.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

13 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was well done with no problems. Real nice guy, and when we had questions, he gave us all the answers.

They were on time. I would rate the technician that came out "101". He was very friendly and respectful.

Mathew M.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

14 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, professional and did a great job.

They took care of the issue the same day.

Xavier O.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

15 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very efficient and clean.

He was a friendly guy.

Thomas O.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

16 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very thorough and funny, a character. He was very quick, came all the way out to Bodega Bay and was on time.

He was a character, great personality. He told me a few things to do and it worked perfectly.

Lupe O.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

17 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had all the parts they needed and didn't have to go back and order them. The technicians were knowledgeable and both of those are a big plus.

They were courteous and fast. They got in and got the job done and left.

Markus P.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

18 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a long time ago, but they did the job. I would recommend them to others.

They did their job correctly. It works fine.

Josephine P.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

19 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

Call them. They are very good.

It was under warranty and they came right out and fixed the problem.

Fredrica P.

VERIFIED Ace’s Garage Door Repair & Installation CUSTOMER

20 of 170

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They did a good job.

Read All 170 Survey Responses at Ratings View