Diamond Certified Company Report

Able Glass Company

Diamond Certified Company Report

Able Glass Company

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 323 VERIFIED CUSTOMERS i

Bogdan D.

VERIFIED Able Glass Company CUSTOMER

1 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job for my project.

I actually liked everything, how they work, the prices, the fact that when they gave me the initial estimate, they were very close to what the final cost actually was. I had a very good experience.

Jennifer P.

VERIFIED Able Glass Company CUSTOMER

2 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to do business with and very responsive.

They were responsive and had fair prices. They were good all the way around, from the quote to the completion of the work.

Bob R.

VERIFIED Able Glass Company CUSTOMER

3 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

Eric was incredible. He coordinated everything and every person we dealt with was fantastic. All the people he recommended for additional work were perfect. They kept me out of a couple bad decisions too.

Overall, the process with them was fantastic from design quotes to project coordination, the follow-up, everything. The whole process was fantastic. I really liked the quality of their people. The people they sent to us were just top notch. We just did a complete remodel and it was one of two processes that I actually enjoyed, where I didn't have to pull teeth and people showed up when they were supposed to.

Read All 323 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Eric Holder, Owner

Able Glass Company provides and installs a variety of products for residential clients in Santa Clara and San Mateo Counties. The company’s main focus is window and patio door replacement, but it also offers custom screens, tub and shower enclosures, table tops, mirrors, skylights, and more. Its Santa Clara showroom carries both retrofit and new construction windows from several well-known manufacturers.

Second-generation owner Eric Holder has been involved with Able Glass Company since he was 12 years old. He eventually bought the business from his father, who founded the company in 1969. Mr. Holder says he’s proud to continue the traditions of his family-run business with each successive job. “Our efforts have also been noticed by the media—the San Jose Mercury News has given us seven consecutive Best Window & Door Installer awards (2010-2016) and inducted us into their Hall of Fame category.”

 

Able Glass Company also offers free in-home estimates and conducts comprehensive home evaluations to determine what products will best fit clients’ homes.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Able Glass Company

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County

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SERVICES PERFORMED

Replacement Windows
Custom Screens
Mirrors
Mirror Doors
Table Tops
Tub & Shower Enclosures
Patio & French Doors
Broken Window Repairs
Free In-Home Estimates

BRANDS Supported
  • Milgard

  • Monte Verde

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Able Glass Company

Company Profile

Able Glass Company provides and installs a variety of products for residential clients in Santa Clara and San Mateo Counties. The company’s main focus is window and patio door replacement, but it also offers custom screens, tub and shower enclosures, table tops, mirrors, skylights, and more. Its Santa Clara showroom carries both retrofit and new construction windows from several well-known manufacturers.

Second-generation owner Eric Holder has been involved with Able Glass Company since he was 12 years old. He eventually bought the business from his father, who founded the company in 1969. Mr. Holder says he’s proud to continue the traditions of his family-run business with each successive job. “Our efforts have also been noticed by the media—the San Jose Mercury News has given us seven consecutive Best Window & Door Installer awards (2010-2016) and inducted us into their Hall of Fame category.”

 

Able Glass Company also offers free in-home estimates and conducts comprehensive home evaluations to determine what products will best fit clients’ homes.

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Company Philosophy

"Our goal is to attain complete customer satisfaction by providing the best possible products and services. We've been in business for more than 48 years, so our customers have the added assurance of knowing we'll meet our goals every time."

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Comparative Summary

“Back when I was a kid, there was a handshake. That’s just how things were done,” says Eric Holder, owner of Able Glass Company.

Holder credits his father, from whom he bought the business over 22 years ago, with teaching him that “When you give your word on something, your word is as good as any document you’re signing.”

Mr. Holder feels uniquely qualified to serve his Santa Clara County and San Mateo County clientele, having grown up in Sunnyvale and having worked in the industry since age 12. The four-man operation he purchased from his father at age 21 is now a company with a staff of 25.

Able Glass specializes in patio door and window replacement, both retrofit and new construction. It carries quality products from manufacturers such as Jeld-Wen, Milgard, Ply-Gem and Simonton. Able Glass and Window’s glazing department specializes in tub and shower enclosures, custom tabletops, mirrors, broken windows, wardrobe mirror doors and much more.

In addition, screens can be ordered and replaced.

Able Glass is vigilant about keeping on schedule, rarely failing to finish a job before promised. The overwhelming majority of installations and repairs can be completed before day’s end, so customers need not worry about being inconvenienced or their homes being exposed to the elements.

Mr. Holder sits on a number of advisory councils for window manufacturers and has completed coursework on energy efficiency in the industry.

Unlike companies that try to keep prices low by hiring uninsured subcontractors, Able Glass uses only its own installers. Each one is properly licensed, bonded and insured. Many have been with the company for years.

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Industry Info

Experience can’t be bought, only earned. In the window and glass industry, says Eric Holder, there is little substitute for experience.

Mr. Holder, owner of Able Glass Company, shares a technique for quickly discovering how long a glass company has been around: The contractor license number. Companies with lower numbers date back the longest—and have probably left behind a verifiable track record of good work and satisfied customers.

A few tips on finding a good window contractor— and avoiding problems:
• Beware of contractors who won’t provide references, who require cash, or who insist on up-front payment.
• Get multiple estimates in writing. Ask each vendor to separate labor costs from parts so you know what you’re paying for.
• Watch out for contractors who “just happen” to have materials left over from a previous job.
• Call a building planner or inspector to verify that the quote you got is in the right price range.
• If you know anyone who has had similar work done, compare your quote to what they paid.
• If a contractor asks you to pull the required building permits rather than doing it themselves, they might not have a proper license.

Perhaps most important, don’t allow yourself to be pressured into a decision. Beware of quotes that are contingent on your “acting now.” Reputable contractors are perfectly content to quote the job and then back off and, if you so choose, letting you evaluate other offers.

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Frequently Asked Questions

Q: I’m worried about my windows being removed one day and not replaced until the next. Will my home be exposed?

A: It’s highly unlikely. We don’t remove a window unless we know we can have it in and secured before we leave for the day.

Q: Will my house be a mess?

A: No. We’re meticulous about cleanliness and follow-up. If you’d like to talk to former customers, we’re happy to submit references.

Q: Do you use your own installers?

A: Yes. That’s important. We control the entire process from beginning to end.

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SELECTED PHOTOS FROM Able Glass Company

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Eric Holder

Expert CONTRIBUTOR PROFILE
  • Eric Holder is a lifetime veteran of the window industry and owner of Able Glass Company, a Diamond Certified company since 2002. He can be reached at (408) 256-3998 or by email.

Eric Holder: A Clear Perspective

By James Florence, Diamond Certified Program Reporter

SANTA CLARA — With a family background in the glass and window business, Eric Holder always had a clear view of where his career path would ultimately lead him. “My father worked for this company back in the 1950s and eventually bought out the original owners, so I’ve been around it all my life,” he affirms. “After high school, I went to college and majored in business. By the time I graduated, my dad was at a point where he was ready to retire, so at the age of 21, I took over ownership of the company.”

Today, as owner of Able Glass Company, Eric says his favorite part of his job is taking care of customers. “I get the most enjoyment from achieving customer satisfaction. When a customer calls and is hysterical about a broken or leaking window, it’s very gratifying when we’re able to go out there, take care of the issue and leave them happy.”

Born and raised in the Bay Area, Eric resides today in San Jose with his wife, Shandi, and their three sons, Austin, Dylan and Evan. In addition to the Bay Area’s temperate weather, Eric says he appreciates the diversity of the landscape. “There’s an incredible variety of things to do here, especially since we’re so close to everything. Whether you want to go to the beach, the mountains or the city, you’re just a short drive away.”

Outside of work, Eric takes every opportunity to get outdoors and spend time with his family. “We love going to the beach, and we enjoy going fishing when we can,” he says. “Also, the boys are active in sports, so most weekends we’re attending their baseball or soccer games.” In addition to his sons’ sporting events, Eric likes keeping up with local professional sports teams. “I support all of our local teams, but I attend San Jose Sharks games the most, since they’re right here in town.”

In regard to his professional career, Eric believes in the importance of providing every customer with quality, attentive service. “It’s always been a pet peeve of mine to walk into a business and not be greeted or receive service, so I’m always thinking about my own business from that perspective,” he says. “I try to treat every customer with respect, get them the best value for their money and, most importantly, give them the end result they’re looking for. I just want them to be completely satisfied with everything.”

When asked the first thing he’d do if he could retire tomorrow, Eric says he’d take an extended vacation. “I would take my family on a trip and just get away for a while. Running a business keeps me very busy, so it’d be nice to go to Hawaii and just spend a week or two relaxing on the beach.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Holder’s Country Inn in San Jose. My cousin owns it, so I’m there quite a lot.

Q: What’s your favorite thing to do on a rainy day?
A: Watch a movie.

Q: What’s your favorite movie?
A: It’s a tie between “Scarface” and “The Godfather.”

Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite thing to eat for breakfast?
A: Bacon and poached eggs.

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Expert articles
  • Deciding Between New and Retrofit Windows

    SANTA CLARA — When replacing a window in your home, you have two basic options: installing a new construction window or doing a retrofit application. With a new construction installation, the existing window is removed (frame and all) and replaced with a new one. With a retrofit application, the new window is installed within the existing frame.

    Since the installation process on a retrofit is much quicker, it’s the more economical option. However, since retrofit windows are installed into existing frames, if those frames aren’t perfectly plumb or square, there’s greater potential for issues to arise after the fact. A new construction installation, on the other hand, enables a contractor to make sure every aspect of the installation is performed correctly. Ask your window contractor which installation option will work best for your home and budget.

    Read moreRead less
Expert video tip
  • Video: Comparing Window Frame Systems

    Complete Video Transcription:

    SANTA CLARA — Host, Sarah Rutan: If you’re planning to replace your home’s window frames, it’s helpful to know the full extent of your options. Today we’re in Santa Clara with Diamond Certified Expert Contributor Eric Holder of Able Glass and Window Company to learn more.

    Diamond Certified Expert Contributor, Eric Holder: Hello, today I want to talk to you about the two different types of window frame systems you can use inside your home. When you replace windows you have an option to a nail on frame window which is a new construction window, or a retrofit window. And, the main differences on a nail on frame widow, or new construction window, we are removing your existing trim or stucco to take the window out completely. And, that will ensure you to get a full size window.

    If you want to save on some labor costs the manufacturers will come up with a means to do a retrofit application. On a retrofit application, we leave your perimeter frame in and the new window will slide in slightly smaller and cover over your old frame. And, the installation process on that is much quicker, so therefore you save on labor costs.

    There are other options you can do with windows as far as coatings. There’s grids, there’s numerous things that your window contractor should be able to help you with in determining and which method would work best for you.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Able Glass Company WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.ableglass.com
Diamond Certified RATINGS ON Able Glass Company
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 323 VERIFIED CUSTOMERS i
Able Glass Company : Average 9.5 out of 10 based on 323 unique customer surveys of customer satisfaction.

Bogdan D.

VERIFIED Able Glass Company CUSTOMER

1 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job for my project.

I actually liked everything, how they work, the prices, the fact that when they gave me the initial estimate, they were very close to what the final cost actually was. I had a very good experience.

Jennifer P.

VERIFIED Able Glass Company CUSTOMER

2 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to do business with and very responsive.

They were responsive and had fair prices. They were good all the way around, from the quote to the completion of the work.

Bob R.

VERIFIED Able Glass Company CUSTOMER

3 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

Eric was incredible. He coordinated everything and every person we dealt with was fantastic. All the people he recommended for additional work were perfect. They kept me out of a couple bad decisions too.

Overall, the process with them was fantastic from design quotes to project coordination, the follow-up, everything. The whole process was fantastic. I really liked the quality of their people. The people they sent to us were just top notch. We just did a complete remodel and it was one of two processes that I actually enjoyed, where I didn't have to pull teeth and people showed up when they were supposed to.

Brian F.

VERIFIED Able Glass Company CUSTOMER

4 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. They understood what we were looking for and were able to provide that very fast and efficiently.

The quality of the interaction was outstanding. They have the ability to understand what we were looking for and to provide that.

Bruce R.

VERIFIED Able Glass Company CUSTOMER

5 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

I'm a people person, so I want to connect with the owner. Eric came out and personally did my quote and worked with me. I didn't feel like I was just a face. And I got a good rate. I very much appreciated that and the good work he did.

Jonathan C.

VERIFIED Able Glass Company CUSTOMER

6 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

Extremely responsive and easy to work with

The owner was particularly good.

Ralph L.

VERIFIED Able Glass Company CUSTOMER

7 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

We got a recommendation from a friend to use them. We've already recommended them to some other friends of ours.

The final job is really great. We communicated through email, then visited their showroom, and they explained the options we had. It was all a good experience. They got the work done in a two day period. They left the house clean.

Tom K.

VERIFIED Able Glass Company CUSTOMER

8 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

It feels like you're dealing with a family-owned business, and you're dealing with really nice people.

It's comfortable doing business with them at a good price.

Kevin A.

VERIFIED Able Glass Company CUSTOMER

9 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love those guys. They are amazing. They were incredibly helpful. They have amazing customer service. They answered all my questions. We went through an incredibly in-depth remodel of a 108-year-old house. Able Glass was far and away the best people we worked with of the dozens of companies we used. It was a year long process remodeling this home. It took a year long. They were a notch far and away above everybody else in terms of awesomeness, as well as price. They offered great personal service. They were considerate of our family, lead paint and the babies.

I loved their personal interaction. It was person to person, not business to person. Everything from first talking to them through the whole process and all the work they did on the house, it could not have been better.

A. C. C.

VERIFIED Able Glass Company CUSTOMER

10 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very helpful and efficient.

They're very professional and on time. They do their work really well. Everything was good.

Mari C.

VERIFIED Able Glass Company CUSTOMER

11 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast and professional and the quality of their work was great.

I like their promptness, everything.

Frank S.

VERIFIED Able Glass Company CUSTOMER

12 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a giant Bay window that started leaking. The original installer had gone out of business. Able Glass Company came out and replaced the entire window, honoring the manufacturer’s warranty. You don't see customer service like that any more.

The work they did was not an easy job, but they got it done well, correctly, and carefully.

Patricia D.

VERIFIED Able Glass Company CUSTOMER

13 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't remember getting better service.

They were on time, they stuck to their word, and they understood my circumstances. They were able to accommodate my situation.

Jean M.

VERIFIED Able Glass Company CUSTOMER

14 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great office help, understanding and support, Zsazsa was fabulous and trustworthy. They did great work for me and they moved me up in the schedule. I called them from the airport and told them about my situation and within a few days, they had their best technicians out and they took care of it. I trusted them in my home without me around based on my conversations with them. Zsazsa told me that they were bonded and I felt really good with them and when I did come home, the window looked really good. They did a great job.

Their professionalism from the office staff to the gentleman who came out the day the window was broken and did the measuring.

Katherine C.

VERIFIED Able Glass Company CUSTOMER

15 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and they do a great job and I would highly recommend them.

They had quite a few workers here and they got things done in just a few days. They also did some stucco work that was excellent.

Kathy M.

VERIFIED Able Glass Company CUSTOMER

16 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality and the workmanship and the crew that Eric has is fabulous. I live in a small HOA community and concerns develop after the fact among some of the owners. Eric and his crew leader were nothing, but polite and professional in dealing with the other home owners directly.

Their products are great, which goes without saying. Their service and they continue after the job is complete and Eric continued excellent customer service and he diffused neighbor concerns long after his job was done.

Laszlo V.

VERIFIED Able Glass Company CUSTOMER

17 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very neat and they clean up after the job as they go. I didn't have any problems with them.

Probably that they are very neat and they don't leave garbage behind. They are very good.

Laura M.

VERIFIED Able Glass Company CUSTOMER

18 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have no idea.

They are efficient.

Mac M.

VERIFIED Able Glass Company CUSTOMER

19 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and use them.

They are straightforward.

Maria A.

VERIFIED Able Glass Company CUSTOMER

20 of 323

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely get an estimate from them.

I had one owner come and talk to me about what I needed. While the installation crew was installing the windows, the other owner came and checked on the work. They showed up on time, they finished before they said they would, the price was very reasonable, and they cleaned up.

Read All 323 Survey Responses at Ratings View