Diamond Certified Company Report

Abbey Carpets by Fashion Floors

Diamond Certified Company Report

Abbey Carpets by Fashion Floors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Art B.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I appreciated how knowledgeable they were. They helped me pick something that was close to my budget.

They weren't trying to push product to me. They picked the right product for me.

Julie G.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service people were extremely knowledgeable, friendly and helpful.

The sales people in the store, they were really on top of my demands. What I needed had to be very precise with all measurements and they did a great job.

Shirley K.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very helpful, very knowledgeable

They were willing to give advice and consultation. That was before I made my decision to buy.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Steven Siegfried, Owner

Abbey Carpets by Fashion Floors offers a wide variety of carpet; ceramic tile; and hardwood, vinyl, and laminate flooring products at its Antioch facility. As an affiliate of Abbey Carpet & Floor, the company has access to products made by industry leaders like Shaw, Mohawk and American Showcase, and it also has the training and equipment to install flooring for residential and commercial clients throughout Contra Costa County.

Owner Steven Siegfried says Abbey Carpets by Fashion Floors’ no-pressure sales approach has allowed the company to build a loyal clientele base. “We’re very open with our customers—we don’t push any decisions on them, and we answer their questions honestly so they can find the best products for their needs. Ultimately, we want to provide them with exactly what they have in mind.”

Abbey Carpets by Fashion Floors’ salespeople and installers have extensive knowledge about the company’s products and installation methods. “Everyone here has experience either being an installer or working hand-in-hand with installations, so we know how to get the job done correctly,” affirms Mr. Siegfried. “We aren’t just trained out of a book—we have firsthand knowledge of what it takes to achieve the best results.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Abbey Carpets by Fashion Floors

COMPANY CONTACT
Locations

Contra Costa County

Get Directions
SERVICES PERFORMED

Carpet
Hardwood, Vinyl & Laminate Flooring Installation
Ceramic Tile

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Abbey Carpets by Fashion Floors

Company Profile

Abbey Carpets by Fashion Floors offers a wide variety of carpet; ceramic tile; and hardwood, vinyl, and laminate flooring products at its Antioch facility. As an affiliate of Abbey Carpet & Floor, the company has access to products made by industry leaders like Shaw, Mohawk and American Showcase, and it also has the training and equipment to install flooring for residential and commercial clients throughout Contra Costa County.

Owner Steven Siegfried says Abbey Carpets by Fashion Floors’ no-pressure sales approach has allowed the company to build a loyal clientele base. “We’re very open with our customers—we don’t push any decisions on them, and we answer their questions honestly so they can find the best products for their needs. Ultimately, we want to provide them with exactly what they have in mind.”

Abbey Carpets by Fashion Floors’ salespeople and installers have extensive knowledge about the company’s products and installation methods. “Everyone here has experience either being an installer or working hand-in-hand with installations, so we know how to get the job done correctly,” affirms Mr. Siegfried. “We aren’t just trained out of a book—we have firsthand knowledge of what it takes to achieve the best results.”

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Company Philosophy

“Our customers are very important to us, so we take the time to clearly explain their options and answer their questions so they can make informed decisions. We want them to know we're always on their side, and we'll do whatever it takes to make sure they're happy with their flooring.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring showrooms that have earned the prestigious Diamond Certified award. For Abbey Carpets by Fashion Floors, the best way to ensure customer satisfaction is to focus all its efforts on helping its clientele find the right products for their homes and businesses. “We want our customers to know that we’re on their side and ready to answer their questions,” says owner Steven Siegfried. “They find our honest approach refreshing–it sets us apart from other flooring stores and helps them feel more confident in their decisions.”

Abbey Carpets by Fashion Floors has been offering carpet; ceramic tile; and hardwood, vinyl, and laminate flooring products at its Antioch facility since 1981. The company’s affiliation with Abbey Carpet & Floor gives it access to products made by industry leaders like Shaw, American Showcase and Mohawk, and it also has the capabilities to install flooring for residential and commercial clients throughout Contra Costa County.

Unlike flooring companies that use high-pressure sales tactics, Abbey Carpets by Fashion Floors maintains a no-pressure environment that promotes open and honest discussions between salespeople and customers. “We never push our customers into decisions we want them to make–we leave everything up to them and focus on giving them good guidance and advice,” affirms Mr. Siegfried. “They’re free to shop without feeling pressured, and they really appreciate that.”

Another distinguishing feature of Abbey Carpets by Fashion Floors is its “mill-direct” pricing, which allows it to pass significant savings to its customers. “We also list our prices in the showroom so there’s never any confusion,” adds Mr. Siegfried. “This industry can have a lot of ‘smoke and mirrors,’ but that’s what we focus on beating. For example, the price listed on our carpets doesn’t just include the product–it also includes the pad, installation, and pull-up and haul-off of the old carpet and pad.”

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Industry Info

When purchasing a new flooring product, make sure you do your homework before visiting a showroom. The first thing to consider when purchasing new flooring is the area in which it will be installed. Determine how much traffic the area gets, if it’s in direct sunlight, if you need a special type of flooring (non-slip for areas near doors, easy-to-clean flooring for kitchens, flooring that holds up well in wet or damp conditions for bathrooms) and whether you have any preferences for colors or materials.

If you’re unsure how much wear and tear your flooring will experience, it’s better to overestimate than underestimate. Entryways, hallways, kitchens and common areas are good places to splurge on flooring that’s engineered to withstand a lot of traffic. Keep in mind that factory finishes may cost more, but they tend to last longer and come with better warranties than unfinished products, so they’re often better choices for high-traffic areas.

After you determine this information, find a showroom that allows you to borrow or purchase samples. Put the samples where you plan to install the new flooring and spend a few days viewing them at different times and in different lighting. Once you’ve narrowed your choices, measure your room’s square footage and plan to purchase 10 percent more flooring than you need to allow for damaged goods, installation mistakes, and waste. Some people also like to purchase extra flooring for future repairs.

Don’t be in a rush to install your new flooring. If possible, give laminates and wood one to three days to acclimate to your home’s temperature and humidity level before you install—it’ll result in less settling and a better overall installation.

To ensure your new floor properly adjusts to your home, make sure you treat it gently. If you need to raise the temperature in a newly re-floored room shortly after the installation, do so slowly over a few days to give the carpet, tile or laminate a chance to adjust. Install felt pads under furniture feet and put down area rugs or runners in high-traffic areas. Research the manufacturer’s recommendations for cleaning and follow its directives to properly maintain your flooring.

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Frequently Asked Questions

Q: Once I order my flooring, how soon can it be installed?

A: Once you find a product you like, we’ll schedule a measurement visit as soon as possible. After that, we can usually complete the installation within a week.

Q: Who will install my new flooring?

A: We have our own installers who’ve been with us for more than 15 years. We trust them to do a quality job.

Q: Are your prices competitive?

A: Yes. We list the price of every product in our showroom so our customers can see the value. Some flooring companies advertise certain prices and don’t stick to them, but with us, the price you see is the final price you pay. In fact, our carpet prices include the carpet, pad, installation, and pull-up and haul-off of the old carpet and pad.

Q: Will you give me a tour of your showroom?

A: Of course. We’ll take the time to learn what you’re looking for, show you various options and talk about the process so you know what to expect.

Q: Do you guarantee your products?

A: We provide several types of warranties. First, every product comes with a manufacturer’s warranty and an installation warranty. California law says all flooring stores have to offer a one-year warranty, but we back our products with lifetime warranties. We also offer Abbey Carpets’ ‘60-Day No-Quibble Warranty,’ which means if you’re not happy with your carpet within 60 days of the installation, we’ll replace it at no cost.

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SELECTED PHOTOS FROM Abbey Carpets by Fashion Floors

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Steven Siegfried

Expert CONTRIBUTOR PROFILE
  • Steven Siegfried is a veteran of the flooring industry and owner of Abbey Carpets by Fashion Floors, a Diamond Certified company. He can be reached at (925) 233-6334 or by email.

Steven Siegfried: Serving Customers and Community

By Suzanne Carroll

ANTIOCH — Steven Siegfried didn’t always sell floors—in fact, he spent the first part of his career destroying them. “I worked for a termite control company and we’d often have to tear up floors to reach infestation sites,” he explains. “But whatever we tore up, we then had to repair or replace. Over the years, I learned a lot about flooring products and came to know the industry pretty well.” In 1981, Steven got the opportunity to take over a flooring store, which he renamed Fashion Floors.
Opportunity knocked again in 1989 when Steven received an offer to join the Abbey Carpet & Floor chain. Suddenly, Fashion Floors had the purchasing power of a national store but could still offer the customized service of a smaller shop. “We didn’t have to commit to just one flooring mill anymore—we had access to a huge range of hardwood, laminate, vinyl and carpet products,” says Steven. “Everyone in the Abbey family is very willing to share advice or information about the industry. When you’re a small mom-and-pop shop, everyone else is the competition, but now, we’re helping each other become better business owners.”
Today, Steven says his favorite part of his job is working one-on-one with his clients. “We’re with our customers every step of the way, from the showroom to the final installation.” As a business owner, Steven places a premium on respecting his clients’ decisions and treating them in a straightforward manner. “We never try to push our customers, and that’s something that makes people more comfortable. We want our clients to feel like they can come to us with any questions. We’ll give them the best advice we can, even if they don’t purchase floors from us.”
Customer relationships are important to Steven, who sees himself as a community builder in addition to a business owner. “I was president of our local chapter of the Rotary Club for several years, so community service is very important to me,” he affirms. A lifelong resident of the East Bay, Steven describes his area of Contra Costa County as close-knit. “A lot of the people who live here also work in town. We see each other in church or at each other’s stores. There’s a real sense of closeness, and I like that.”
In his spare time, Steven takes to the water. “I like to go whitewater rafting at South Fork near Coloma—my daughter and I used to be guides up there,” he says. “Also, when my wife, Sandy, and I want to relax, we’ll take our 1961 Trojan cruiser out on the delta, set up a barbeque and have a laid-back day.”
A father of three grown children and grandfather to four, Steven plans to devote more time to his grandkids once he retires, though he doesn’t imagine that day will come anytime soon. “When you’ve put your heart into your business like I have, it’s hard to pull yourself away,” he says.
Ask Me Anything!
Q: What’s your favorite sports team?
A: It used to be the Oakland Raiders, but now it’s the San Francisco Giants.

Q: Where would you most like to go on vacation?
A: I’d love to tour the different canals of Europe. I’ve also always wanted to see the Aurora Borealis.

Q: Are you an early bird or a night owl?
A: A night owl.

Q: What was your favorite childhood toy?
A: Slot cars. Back in those days, there used to be tracks where kids could take their slot cars to race.

Q: What kinds of music do you like?
A: I like smooth jazz, rock and roll oldies, and the Christian music I listened to when I was a kid.

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Expert articles
  • How to Choose Carpet That Resists Pet Stains

    ANTIOCH — Cleaning up after accidents is part of pet ownership. Some homeowners stick to hardwood floors and cheap, easily replaceable area rugs because they’re worried about potential stains or lingering odors. However, carpet products are becoming more sophisticated, and many are designed with pet owners in mind. Today, pets can exist alongside impeccable carpets.

    A pet-friendly carpet should resist stains, repel odors and come with a generous warranty, which indicates the manufacturer’s confidence in its product. Mohawk SmartStrand is a good example of this kind of carpet. It’s designed to resist moisture—the fibers of its threads are made from highly processed recycled plastic, which creates a resistant barrier. Because this carpet doesn’t absorb moisture, stains and odors don’t set in, and when accidents do occur, they’re much easier to clean. It also comes with a lifetime warranty.

    If you have pets, you don’t have to restrict their movements within the house or resign yourself to drab furnishings. Today, there are advanced carpet products that can remain both clean and stylish after accidents happen.

    Read moreRead less
Expert video tip
  • Video: Pet-Friendly Carpeting

    Complete Video Transcription:

    ANTIOCH — Host, Sarah Rutan: If you’re concerned about your pet soiling your new carpet, you’ll be glad to know there’s a product that can guard against this. Today we’re in Antioch with Diamond Certified Expert Contributor Steven Siegfried of Abbey Carpets by Fashion Floors to learn more.

    Diamond Certified Expert Contributor, Steven Siegfried: In this segment today, we’re going to talk about pet-friendly carpet. Mohawk SmartStrand has one of the best warranties, and one of the best carpets out there for pet-friendly carpet. It covers the three Ps: the pee, the puke, and the poop. On those particular warranties, they have a lifetime on staining that urine, and puke, and poop is not going to take and stain your carpet, and at the same time not create any odors that come back up through the carpets. Very, very cleanable.

    One of the nice things about that particular yarn is that when we turn in our Coke bottles, they chip them, they make fiber, and then they remake yarn out of them, so they’re very, very stain resistant. So, if you’re looking for carpets today that’s going to be pet friendly, then we recommend Mohawk SmartStrand. And you can come into our store, and we have a very right selection of it for you.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Abbey Carpets by Fashion Floors WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Abbey Carpets by Fashion Floors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Abbey Carpets by Fashion Floors : Average 9.4 out of 10 based on 150 unique customer surveys of customer satisfaction.

Art B.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I appreciated how knowledgeable they were. They helped me pick something that was close to my budget.

They weren't trying to push product to me. They picked the right product for me.

Julie G.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service people were extremely knowledgeable, friendly and helpful.

The sales people in the store, they were really on top of my demands. What I needed had to be very precise with all measurements and they did a great job.

Shirley K.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very helpful, very knowledgeable

They were willing to give advice and consultation. That was before I made my decision to buy.

Jessica B.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were helpful, fast, and efficient.

Their efficiency was great.

Fred F.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good and professional service

They got it done quickly. They came out and got it done quickly. It only took a few hours.

John H.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I loved the carpet. I heard about them through friends, and we've told our friends about them.

They were in and out. It took a whole day. They were very pleasant, the installers were great, and they are a local company. They were great. There were no problems.

Harry C.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job, and they're great.

It was okay.

Mary A.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, helpful, and not pushy. They are all of the things you would hope for in a local company.

Their honesty

Kent B.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good work, and they're right on the spot.

They're polite and clean up in record time.

Darci B.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality product

They did what they said they were going to do.

Deborah C.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always willing to work with you, even if you make a mistake.

They are friendly and have a helpful service.

Dena F.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Super helpful, very knowledgeable, and their prices are great. They're efficient and wonderful. Steve is amazing.

Working with Steve, he was all of the above.

Pat G.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, have been around for years, and they are all very knowledgeable. They go out of their way to help.

They're a knowledgeable, friendly, and family store. Their employees have been there for years, and they are very knowledgeable.

Cindy M.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, quick, and priced well.

I liked that they were local and that they came out and measured. They are good.

Steven N.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're local, friendly, and give customer care.

Their generosity

Teresa R.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very prompt, very knowledgeable, and very helpful in decision making

I think what I liked best was that they were very helpful and good at what they did.

Miguel S.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great opportunity to shop local and a good competitive price

The customer service was good. I was greeted and helped thoroughly throughout my order.

Cheryl S.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred people.

The personal service, the installers were personable, professional, and knew what they were doing.

Tina F.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality company, had good selection for our needs.

On time performance

Cathy A.

VERIFIED Abbey Carpets by Fashion Floors CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend or another consumer to give them a call.

They do good, thorough work for a reasonable cost.

Read All 150 Survey Responses at Ratings View