Diamond Certified Company Report

A & J Fencing

Diamond Certified Company Report

A & J Fencing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 293 VERIFIED CUSTOMERS i

Susan R.

VERIFIED A & J Fencing CUSTOMER

1 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality, workmanship, product, and materials, they are also very helpful.

I liked the helpful staff. They provided excellent quality work and products.

Martha W.

VERIFIED A & J Fencing CUSTOMER

2 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person who came and gave the estimate was very helpful. They came out promptly for the estimate. They were very helpful and friendly, not condescending during the whole estimate process, as some people can be. The people who came to do the actual fencing came out on time, did a great job, and cleaned up well.

I like the whole estimate process and explaining the options was really good. I liked the price. I also liked that everybody was on time. I thought the job was quite well done. I was very pleased with it.

Candace P.

VERIFIED A & J Fencing CUSTOMER

3 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided very good, upfront information on the types of fences, and they worked with me to include special things that I wanted.

They responded quickly and brought pictures of the different fences they could build. They got the job done.

Read All 293 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Justin Lena is president of A & J Fencing.

A & J Fencing provides custom construction services for clients in Contra Costa and Solano Counties. The company specializes in redwood decking, Ipe decking, ornamental iron fencing, automatic gates, patio covers, retaining walls and fencing. It’s also known for its Green business practices, which include recycling all used wood material.

Vice President Jim Bogert is committed to providing the highest quality service and craftsmanship for his clients. “We treat our customers like family,” he says. “Since we live and work in the areas we service, we’re confident to stake our name and reputation on every job.”

A & J Fencing mills its own redwood in-house, which allows it to personally select the best possible wood for its customers’ projects. “We want to set the industry standard for redwood fencing and custom deck building,” says Mr. Bogert. “Composite decking and railing products are great alternatives—they’re low-maintenance, safe, durable, and designed to increase the value and beauty of homes, businesses, and resorts.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON A & J Fencing

Service AREA

Contra Costa County
Solano County

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SERVICES PERFORMED

Redwood Decking
Patio Covers
Ipe Decking
Automatic Gates
Retaining Walls
Redwood Fencing
Iron Railings
Ornamental Iron Fencing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON A & J Fencing

A picture frame board-on-board fence

Company Profile

A & J Fencing provides custom construction services for clients in Contra Costa and Solano Counties. The company specializes in redwood decking, Ipe decking, ornamental iron fencing, automatic gates, patio covers, retaining walls and fencing. It’s also known for its Green business practices, which include recycling all used wood material.

Vice President Jim Bogert is committed to providing the highest quality service and craftsmanship for his clients. “We treat our customers like family,” he says. “Since we live and work in the areas we service, we’re confident to stake our name and reputation on every job.”

A & J Fencing mills its own redwood in-house, which allows it to personally select the best possible wood for its customers’ projects. “We want to set the industry standard for redwood fencing and custom deck building,” says Mr. Bogert. “Composite decking and railing products are great alternatives—they’re low-maintenance, safe, durable, and designed to increase the value and beauty of homes, businesses, and resorts.”

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Company Philosophy

“We approach every job as an opportunity to grow our business through positive customer experiences. To that end, we ensure every customer is completely happy with our products. Ultimately, the enjoyment of their outdoor space is testament to the quality of our efforts.”

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Comparative Summary

A & J Fencing is well known in Contra Costa County for its custom-designed and built redwood fences and gates. The company uses high quality, thick redwood that’s pressure treated for longevity and durability. It also uses hot-dipped, galvanized nails that prevent the wood from cracking.

In addition to fences and gates, A & J Fencing specializes in retaining walls (both redwood and concrete), patio covers and decks. As with its fences, only the finest materials are used in the construction of its decks. For customers looking for a carefree alternative to wood, the company offers Trex decking. Made from 50 percent recycled plastics and 50 percent reclaimed wood, Trex simulates the look and feel of wood but is environmentally friendly and practically maintenance-free.

A & J Fencing cares deeply about its relationships with customers. “They’re our number one priority,” confirms co-owner Kasi Lena. “From the start of a project, we’re there to answer any questions. We’re a family, and we treat our customers like family. We want to make sure they’re happy.”

From the first phone call until the finishing touches, A & J Fencing tries to make the customer experience as pleasant as possible. “After a client contacts us, we send out one of our estimators–usually within two days,” says Mrs. Lena. “A sales representative will follow up within a week to answer any questions or concerns they may have. When the project is scheduled, we give a courtesy reminder call the day before the crew arrives. When the job is complete, we make another call to confirm the homeowners are pleased with the results.”

During construction, a foreman is on the job throughout the day to oversee the crew’s progress and answer customers’ questions. Payment isn’t due until construction is complete and the customer expresses their satisfaction with the finished job.

Employee longevity is another source of pride for A & J Fencing. “Many of our workers have been with us since my husband, Justin, started the company in 2000,” says Mrs. Lena. “They’re insured, and each one of them has to pass a background check before they’re hired.”

A & J Fencing is also environmentally responsible. Rather than dumping old, wooden fencing into a landfill, the company hauls it away to be recycled into compost, mulch, sawdust, wood chips, and even fireplace logs. For new construction, A & J Fencing only uses pressure-treated wood from suppliers who maintain managed forests and harvest their wood in a responsible and sustainable manner.

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Industry Info

For any kind of outdoor construction project, look for someone who has the knowledge and expertise to design and build it right. One of the best ways for property owners to enhance the value of their home is to create beautiful outdoor living spaces. Just as you’d choose carefully when hiring someone to put an addition on your house or design your dream kitchen, it’s wise to use discernment when looking for the right outdoor contractor.

“Go to the company’s office and meet its staff,” suggests Justin Lena, president of A & J Fencing. He says family-owned companies are always a good choice. “A lot of big and small companies are family-owned and operated, so you know they’re going to last.”

Make sure the company is properly licensed and insured. Choose a contractor who always has people available to answer the questions that inevitably come up during a project. Communication is an important factor, and customers should be made to feel absolutely comfortable when it comes to questions and concerns.

Not all outdoor contractors offer the same kinds of services or products. Ask any potential candidates about their specialties and if they employ experienced crews who have the training and skills to handle complicated outdoor construction projects. The quality of the materials is something else to consider. All wood is not created equal. Ask to see samples of the fencing and decking materials, including maintenance-free wood alternatives if you feel they’d better suit your family’s lifestyle.

Inquire about the people who’ll be on the jobsite. Are the crew members employees of the company or subcontractors? Are they easily identifiable? “Make sure the company’s trucks clearly display their name and information,” says Mr. Lena. “Also, all onsite workers should be in a proper uniform.”

After you’ve done your research, choose a contractor you feel you can trust. If you narrow it down to a few candidates who are equally qualified, it may be time to get some bids—Mr. Lena suggests getting two or three.

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Frequently Asked Questions

Q: Are you licensed and insured?

A: Absolutely, and if a customer ever needs to see documentation, we’re more than happy to provide copies.

Q: What kind of warranty do you offer?

A: We offer a seven-year written warranty on all pressure-treated materials and a one-year written warranty on all gates and fence boards.

Q: Do you use subcontractors?

A: No. The people who will show up at your home are employees of our company. Some of them have been with us since we started in 2000.

Q: What time does your work crew normally arrive at the job in the morning?

A: Allowing for traffic, they’re scheduled to arrive between 8 and 10 am.

Q: I have a style in mind for a gate. Can you build it the way I want?

A: Absolutely. Show us your design and we’ll build it.

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SELECTED PHOTOS FROM A & J Fencing

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A & J Fencing WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON A & J Fencing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 293 VERIFIED CUSTOMERS i
A & J Fencing : Average 8.8 out of 10 based on 293 unique customer surveys of customer satisfaction.

Susan R.

VERIFIED A & J Fencing CUSTOMER

1 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality, workmanship, product, and materials, they are also very helpful.

I liked the helpful staff. They provided excellent quality work and products.

Martha W.

VERIFIED A & J Fencing CUSTOMER

2 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person who came and gave the estimate was very helpful. They came out promptly for the estimate. They were very helpful and friendly, not condescending during the whole estimate process, as some people can be. The people who came to do the actual fencing came out on time, did a great job, and cleaned up well.

I like the whole estimate process and explaining the options was really good. I liked the price. I also liked that everybody was on time. I thought the job was quite well done. I was very pleased with it.

Candace P.

VERIFIED A & J Fencing CUSTOMER

3 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided very good, upfront information on the types of fences, and they worked with me to include special things that I wanted.

They responded quickly and brought pictures of the different fences they could build. They got the job done.

Russel C.

VERIFIED A & J Fencing CUSTOMER

4 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great company. they did everything I wanted.

They are fast, efficient, and friendly.

Harry N.

VERIFIED A & J Fencing CUSTOMER

5 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, I thought they were very good workers, hard workers, they put thought into the ground and how things would settle over time, job well done.

They were professional.

Denise E.

VERIFIED A & J Fencing CUSTOMER

6 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable, and quality work.

I would say all of it, quality was good, price was fair.

Mona K.

VERIFIED A & J Fencing CUSTOMER

7 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know, I guess they do good work, good value for the fence.

One thing was that they had said to prep in advance. We had to prepare the spaces around our old fence, because in our particular case its a rental house, there are nailed things to the fence, we had to disconnect those and prep the surrounding. Knowing we had to prep in advance was helpful.

Yvonne T.

VERIFIED A & J Fencing CUSTOMER

8 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ten on everything, best experience with them; customer service, work, everything. Perfect score.

The girls in the shop are loving and make you feel great. The girls are great at finances and giving the quote.

Greg S.

VERIFIED A & J Fencing CUSTOMER

9 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

Guy sent me an email, guy was cordial. For fence why not use them. It looks like a million bucks. They did a good job. A little sloppy.

Not bad, sales guy did his work. Sale price was great, was cheaper. Best pricing around when it comes to pricing.

Carole P.

VERIFIED A & J Fencing CUSTOMER

10 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are certainly welcome to come take a look at our fence they did a great job in a timely manner.

That we have a new fence.

Carole O.

VERIFIED A & J Fencing CUSTOMER

11 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, we have not had any issues.

They were on time and delivered what they promised.

Sandy S.

VERIFIED A & J Fencing CUSTOMER

12 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were quick, though thorough. All of their gated were solid.

Their quality was great.

Joann A.

VERIFIED A & J Fencing CUSTOMER

13 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do excellent work, they clean everything, and they make sure that the spray doesn't get all over everything.

They're prompt and follow-up.

Kim A.

VERIFIED A & J Fencing CUSTOMER

14 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are professional, do great work at a great price.

They came back after a few weeks to check on things, which was nice.

Amy G.

VERIFIED A & J Fencing CUSTOMER

15 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable and did excellent work.

The quality of the work.

Cassie M.

VERIFIED A & J Fencing CUSTOMER

16 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

How quick they were and they stuck to their timeline.

Diana T.

VERIFIED A & J Fencing CUSTOMER

17 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought the work was done nicely. They were very efficient.

I was surprised about their efficiency. They were done in no time.

Matt S.

VERIFIED A & J Fencing CUSTOMER

18 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm happy with them.

Customer service

Donna K.

VERIFIED A & J Fencing CUSTOMER

19 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should use them. I recommended them to my nextdoor neighbors.

I liked their sales representative and crew. Everyone was very professional.

Steve R.

VERIFIED A & J Fencing CUSTOMER

20 of 293

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a call.

I liked how well and efficiently they did their work.

Read All 293 Survey Responses at Ratings View