You are the customer. If your goal is to choose an home energy auditors that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified home energy auditors. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated auto body collision center and is unparalleled in its accuracy, rigor and usefulness:
1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.
2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.
3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.
4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.
Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.
More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.
Tim Hassler: A Brotherly Opportunity
By James Florence, Diamond Certified Program Reporter
EL CERRITO — Tim Hassler used to have a fruitful career in the biotech industry, but when his brother suggested they join forces in the HVAC field, he knew it was a good opportunity. “I was working as a regional manager for a service company in the biotech field,” he recounts. “My brother, Mike, founded Hassler Heating & Air Conditioning in 1999 and the business was growing a lot, so we began talking about partnering up. Not only did it offer a chance for me to progress from management to ownership, I was also excited to get into an industry that focused on improving home performance.”
Today, as CFO of Hassler Heating & Air Conditioning, Tim says his past management experience comes into play in the company’s day-to-day operations. “Right now we’re up to five installation teams, so between scheduling, pulling permits and completing jobs in a timely manner, there are a lot of logistical challenges. Fortunately, that happens to be one of my strengths, so I enjoy coordinating things so our operations run smoothly and efficiently.” Tim also likes working alongside his two stepsons, Paul and Chris. “Paul is one of our energy auditors and Chris is a service technician. They’re not just family; they’re great employees as well.”
Originally from Truckee, Tim now resides in Marin County with his wife, Tamara, where he expresses his appreciation for the region’s natural beauty. “I’m a big hiker and runner, so I really enjoy all the nature trails and open spaces in this area. The Mt. Tamalpais Watershed and Point Reyes are great places to spend time, especially with family, so I feel really blessed to live here.”
In his professional life, Tim espouses the importance of keeping customers satisfied. “Our goal is to give our customers quality products and great service,” he affirms. “We go the extra mile to provide each customer with a good experience, and even though that sometimes affects our bottom line, it’s crucial to our long-term success.”
When asked the first thing he’d do if he were to retire tomorrow, Tim says he’d take a breather. “I’d probably take a nice, relaxing vacation and do some traveling. My brother and I both work six and sometimes seven days a week, so it’d be great to have a chance to slow down and just breathe. Right now, we’re trying to put systems in place and get the right personnel so we can do that.”
Ask Me Anything!
Q: If you could travel anywhere in the world, where would you go?
A: New Zealand.
Q: What are your favorite sports teams?
A: The Oakland A’s, the Oakland Raiders and, as a UC Berkeley graduate, the Cal Bears.
Q: Coffee or tea?
A: Definitely coffee.
Q: Ever read a book more than once?
A: “Hawaii” by James Michener.
Q: What was your favorite video game as a child?
A: It’s a tie between “Defender” and “Donkey Kong.”