Questions to Ask Collision Repair Shops and Their References

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When choosing an auto collision repair shop, it’s wise to ask plenty of questions.

Questions to Ask an Auto Body Repair Shop

After calling several local collision repair shops, it’s time to take the next step and interview your top choices in person. Confirm the details you covered on the phone and ask a few final questions before signing an estimate and turning over your vehicle. Here are a few questions to get you started:

  • How long will the repairs take to complete?
  • Will you coordinate with another auto body shop in the area if you can’t complete all of the repairs yourself? Does that affect any warranties?
  • What contact information do you have for me and what do you need in order to reach me with updates about my auto body repairs?
  • What can I do to make this process faster and easier?

Questions to Ask a Collision Repair Shop’s References

A quality auto body shop should be willing to give you a list of recent customers whom you can call. When calling references, ask general questions about their experience with the shop’s personnel as well as specific questions about the auto body repairs. Here are some sample questions that you may want to ask:

  • Were you satisfied with the performance of the shop?
  • What type of body repairs or auto paint services did they do for you?
  • Were you pleased with the turnaround time?
  • Did they work with you to get the auto body repairs done exactly as you wanted them?
  • Were you happy with the communication from the auto body shop?
  • Do you feel the price was fair for the repairs?
  • Did the auto body shop help you deal with your insurance company?
  • Did they provide a loaner car or shuttle service while your car was being repaired?
  • Would you go back to this body shop again?

Keep in mind that references provided by auto collision repair companies can be cherry-picked or even fake, so you’ll need to use your best judgment when researching them. To get greater assurance, consider hiring a Diamond Certified auto body repair company. All Diamond Certified companies have passed an in-depth rating process that most other companies can’t pass. Part of this process involves conducting telephone interviews of actual customers. References provided by a collision repair company are not equal in value to the large, random sample of customers surveyed during the Diamond Certified rating process. So, if you want quality, you’ll have confidence choosing a Diamond Certified company.