Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
July 2010
We declare that West Valley Arborists, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1664
(408) 827-8933
200 Dillon Avenue, Suite D
Campbell , CA 95008

West Valley Arborists, Inc. is an urban tree care specialist that serves corporate, commercial and residential clients in Santa Clara County. Its many tree services include arborist reports, fine pruning and shaping, tree and stump removal, planting, fertilization, cabling and bracing, and consultation. The company also offers 24-hour emergency response for its customers’ convenience.

Owner Simon Tunnicliffe has been involved in the arboriculture industry for more than 20 years, starting in his native England and working with influential companies in France, Germany and Australia. “I began as a groundsman,” he says, “then worked my way to becoming a specialized climber, foreman, and operations and sales manager.” Simon moved to the United States in 1994 and founded West Valley Arborists in 2005.

West Valley Arborists operates under industry high standards set forth by the Tree Care Industry Association (TCIA) and International Society of Arboriculture (ISA). The company also specializes in removing overgrown or hazardous trees in difficult locations.

Company Philosophy

“We believe in giving people the best tree service possible, and we achieve that by staying committed to expertly completing every job, no matter how difficult. Our meticulous attention to detail allows us to exceed our clients’ highest expectations. Ultimately, we want to provide a quality service and give back to the environment through tree conservation and preservation.”

Serving the Greater Bay Area

24 Hour Emergency Tree Service
Arborist Reports
Corporate, Commercial & Residential Tree Planting
Fine Tree Pruning & Shaping
Tree Fertilization
Removal of Oversized & Hazardous Trees
Tree Cabling & Bracing
Tree Crane & Rigging Specialists
Consultation
Tree Stump Removal/Grinding

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For West Valley Arborists, Inc., achieving and maintaining high levels of customer satisfaction is entirely dependent on the performances of its technicians, all of whom have extensive training in tree safety...

Frequently Asked Questions

Q: How soon can you start my tree project?
A: "For routine work like pruning, we’re usually booked three to four weeks in advance. We can usually send someone to your property to provide an estimate in two to four days, and our crew will be able to start work a few weeks after that. We u...
Q: Will you keep my worksite clean?
A: "Yes. Tree service can be messy, especially when it comes to producing wood chips, but we’re a full-service company, which means we’ll leave your property cleaner than when we arrived."
Q: Do you offer 24/7 emergency services?
A: "Yes. If a tree falls and hits your home or blocks your driveway, for example, we’ll be there in a few hours to take care of the situation."

Map

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Industry Info

Before hiring a tree care company, make sure it’s qualified to provide ongoing service.
“Most species of trees need to be pruned every two years, so it’s important to find a company that you want to work with in a long-term capacity,” says Simon Tunnicliffe, an ISA-certified arborist and owner of West Valley Arborists, Inc. in Campbell...
Findings based on statistically reliable research from 198 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 198

Diamond Certified Qualification

Based on 198 customer surveys, we declare
West Valley Arborists, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1664
Continuously qualified since July 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Sharon J. Verified Customer Name
"I liked the workmanship and professional conduct."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

West Valley Arborists, Inc.
200 Dillon Avenue, Suite D
Campbell , CA 95008
(408) 827-8933
DCID4088661148

Mon – Fri: 7am – 5pm
After Hours: By Appointment

Serving the Greater Bay Area

Simon Tunnicliffe, Owner
23
7
International Society of Arboriculture (ISA) Certified Arborist, Tree Care Industry Association
892956
Liability Insurance, Workers' Compensation
ISA. Tree Care Industry Association (TCIA)
Campbell Chamber of Commerce Tree Service of the Year (2011)
2005
24-Hour Emergency Tree Service, Arborist Reports, Corporate, Commercial & Residential Tree Planting, Fine Tree Pruning & Shaping, Tree Fertilization, Removal of Oversized & Hazardous Trees, Tree Cabling & Bracing, Tree Crane & Rigging Specialists, Consultation, Tree Stump Removal/Grinding
450
Homeowner Associations and Business Parks, Residential and Commercial
Santa Clara Tree Service

Photo & Video Gallery

Survey Responses For

West Valley Arborists, Inc.

West Valley Arborists, Inc.: Average 9.1 out of 10 based on 198 unique customer surveys of customer satisfaction.
Sharon J. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was really satisfied with the service. They also kept the site safe, neat, and tidy."

"I liked the workmanship and professional conduct."

William R. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and they know what they are doing."

"They know what they are doing."

Richard N. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very capable and knowledgeable. I am very happy with the work and the job was done right."

"I liked the quality of the work."

Timothy B. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like Simon very much. He is very professional."

"Simon is very professional and he did the job well."

James C. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They should definitely hire them."

"They are very knowledgeable."

Grace C. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They got the job done."

"They were punctual and they did what they said they would."

Michael K. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient and provide good service and clean up after themselves. They are not the cheapest but the quality is good."

"They called me back quickly and gave me a quote."

Tom C. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service at a reasonable price"

"The owner, Simon, was direct and provided a reasonable estimate."

Phillip C. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to give them a try."

"They gave a good explanation of what needs to be done and why it should be done."

Robert S. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They know what they are doing and they did what they said they were going to do. They showed up and got the job done and were clean."

Thomas T. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. They were also nice and on time."

"They did a quality job."

Carrie L. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They are polite and they picked up after themselves."

"They were willing to answer all of my questions."

Kathleen W. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am satisfied with the work and I have recommended them."

"They do a great job and clean everything up when they are done."

Natalie K. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional. "

"They came on time and cleaned up after themselves."

Kathy R. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very knowledgeable, I would recommend them. "

"They are very knowledgeable about trees and cutting and the whole thing. They are very professional. After trying other companies that left me disappointed, I really liked West Valley Arborists. They know what they are doing."

Carrie B. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the work efficiently and cleaned up when they were done."

"They came out and gave an estimate. A date was set up and they showed up and got the job done. "

Brad B. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"They came out and we talked about what needed to get done and they got it done. They were efficient and helpful."

Benjamin L. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very high quality work and they have a good relationship with the city of Saratoga. They know what the city's requirements are."

"Simon is a really cool guy and very proactive."

Burt L. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick, clean and they knew trees from bushes, which I don't. They're very knowledgeable arborists. "

"They were quick to come to do the work and did it quickly once they arrived."

Diana F. Verified West Valley Arborists, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their professional performance and their determination to help me solve the problem"

"The workers were excellent and the owner was very professional and very knowledgeable. They did a really good job."