West Coast Windows and Doors, Inc.

West Coast Windows and Doors, Inc.: Average 9.4 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Charlene L. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The installation service was excellent. The quality and value were great. Everything was great."

Angelo M. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job and they were out of here in good time."

Ann A. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service, we had windows that we had purchased from another place that I couldn't remember the name of. We had someone attempt to break in and they cracked the window. We contacted West Coast Windows and they did everything they could to find out what kind of window it was and where they could get it and replace it."

Annette B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the style of the window I picked. I had not seen another one like it. They were pretty much on time. The installers were very pleasant. There have been no leaks and no problems. I was very pleased."

Betty B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got it done quicker than I thought they would."

Judy U. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would give them an '11'. Everything was very good, the product and the installation. They stood behind them. I have recommended them to quite a few people. I really like the booklet he sends out that gives information about ratings and such. It really gives the consumer a heads-up."

Kathy K. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The installation went fairly easily."

Mary S. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The work was done when they said it would be done. It was done on time. They didn't leave a mess. They were able to blend it in. I had just had my house painted and they didn't mess it up."

Jen M. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The product and the installation."

Carl S. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would give them a '12'. I liked how easily they went in. We hardly even knew the installers were here. I talked to the gal next door, and she had windows put in too. We are both very satisfied."

Carolyn A. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the windows. They have certainly cut down on the draft and the heating bill."

Daria T. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The workers seemed to do a good job. They were very clean, very polite, and nice. We were very pleased with the windows and door."

Christine R. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The workers were very polite. The windows are beautiful."

Karen W. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just about everything, from first walking into the store, to the research, all the way to the installation, and I was treated very well by the owner and his wife."

Csilla B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did everything well. It was done in a timely manner. They were on schedule, reliable and they did quality work."

Lynne A. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I guess the quality of the work."

Dale J. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product and the demeanor of the installers, they were courteous and they went about their business. We also met the owner when he came out to do the estimate. He was very personable. They communicated well, always keeping in touch with us. Everything just seemed to click."

Jinnie T. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service people were really nice."

Millie R. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quick, reliable, and excellent follow-through."

Danya L. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were clean, efficient, and they had a good quality product."

David W. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came in, measured everything and the windows came in a lot faster than they were supposed to. It got done very quickly and it all works beautifully. It was a great experience."

Agnes R. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and they installed them quietly. The windows and doors work the way they are supposed to."

Dee H. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was very pleased. I would use them again. I had a stained glass window put in and it is gorgeous."

Randy L. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional and easy to deal with. They did everything right the first time. We liked the person who sold us the windows."

Joy P. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We liked the good installation crew."

Francine B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My windows look nice and they don't leak. Everyone compliments me on them."

Frank C. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their crews. I liked their promptness. They came on time and they were clean. They were wonderful. It was nice to have a crew I could communicate well with. I thought they were pretty good. Their price was right there with everybody's price. They did a good job for what I used them for. They were wonderful."

Dorothy G. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The efficiency and good work."

Gahl L. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was simple. We just called, placed our order and picked it up."

Fran P. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional and on time. They did a nice job and cleaned up afterwards. I had a little problem with a door latch, so they came back right away and took care of it. I've worked with a lot of contractors and they were a pretty good outfit."

Frances S. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the manager and the help was nice too."

Aileen W. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They met our expectations. They did everything they were supposed to do."

Alberta D. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the people who came out. They did a good job. The workmanship was excellent and they cleaned up after themselves."

Helen R. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable and personable. It was an excellent experience."

Carol M. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was installed properly. They cleaned up everything properly. They did a good job overall. I think they did a supreme job."

Jason T. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that it was operated like a small company. Their company had an attentive, personal feeling, and very competitive pricing. I was completely satisfied."

Dona H. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were prompt and they got the job done. They explained things to me. They had to explain things to me a few times, but they were patient. We didn't have to handle the paperwork for the permits. They took care of that for us."

Kathy N. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were just wonderful. Everyone was good, from the salespeople to the installers. We were very pleased the whole way through. They did a good job of cleaning up and there was no mess. When they were installing one of the windows, they pointed out a wiring problem. They kept us informed."

John T. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt the quality of the installation was good. They were attentive to questions that I had."

Lacy G. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had a good price. They came out, got the work done in the time they said they would get it done, and there were no issues."

Juan M. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product, I was happy with the quality of the product I purchased."

Karen V. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fact that they were very knowledgeable, and they had their own in-house installation crew."

Michelle M. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very efficient. We have a great product."

Kay J. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They installed my door in one day. They put in a new door frame and they painted what needed to be painted. It is a really pretty door. I liked that they installed it with three hinges. I think my old door should have had three hinges. I think they were perfect."

Larry R. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt that I was being dealt with honestly. Everything was done exactly the way I liked."

Neda T. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They take pride in their work. They are dedicated to doing an excellent job. They do a great job. They have great customer service."

Lee P. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their price, and it was done very fast. I've had no problems with it in the last year and a half."

Linda K. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The windows and the service were very good. The people were also very pleasant. I really felt good about dealing with them. I would recommend them."

Lynne A. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the job right when they said they would and they finished on time. It's been pouring rain, but the windows they installed haven't leaked. I am really happy with them."

Marie G. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was a smooth process. They came when they were supposed to, did a very nice job in a timely fashion, and the workers were very polite."

Sarah H. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the low-heating bills we are receiving as a direct result of putting in new windows. I like the products they sell. They are fantastic. It's a fantastic company. All of their workers are trustworthy."

Martha P. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient and friendly. I'm at a loss for enough superlatives."

Martin L. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They answered my questions. The windows came in when they were supposed to. The service was good. Everything worked like it was supposed to. I buy a lot of things and this was a good experience."

Mary P. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and clean. The door slides open easily."

Matt C. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would have to say the ownership, they knew their product well. They were very intelligent and helpful."

Peri V. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do. They did it in a timely fashion and they were very nice. We got such great service."

Michael B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The price and the quality, and the fact that they were on time."

Diane K. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were wonderful. I recommend them to everyone I know. Their customer service is fantastic. They take the time to come out and show you things. They tell you what would work best for your house. If something is not right, they are right there. The quality is so good. They are the best."

Holly S. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were right on the ball. They did what they said they would do. They came in and it was done."

Marie K. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The crew was very nice. They were courteous, professional, and they did everything right."

Millard F. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they were prompt, professional, and courteous."

Nancy M. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are incredibly attentive, focused on detail, and very timely."

Pam Y. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They provided a good service. They answered all of my questions and concerns."

Patricia T. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The installers were quick, clean, and polite."

Alan H. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They gave me a good price and did what they said they would do, when they said they would do it."

Joan K. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came on time, installed them on time, and the quality was good."

Andy A. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It's great quality at a good price."

Bill W. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personal help from the woman who took the order, I knew what I wanted when I walked in and she was very helpful."

Brent B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were pretty quick. The installation and the construction went very smoothly."

Erin H. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the personalized service."

Dave D. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The windows are very high quality. The installers were quick and clean."

David C. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very prompt and quick to come out and do an estimate. Their crew was very professional. I think they did a great job."

Diane B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were responsive. They came out, got it done, and did a good job."

Augusta S. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, courteous, helpful and they did a good job."

Earl M. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did it all in one day."

Earl S. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, professional, and they did everything in a timely fashion."

Jacob G. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The customer service, they were responsive and easy to work with. They were willing to work with my schedule and they returned my phone calls."

Sue H. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very accommodating. They listened to what we needed. The installation guys were very tolerant of our strange schedules. When issues came up, they always took care of them."

Jillian V. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very polite. They installed the windows very nicely. The windows look great."

Diane S. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a good job for us. The quality of the product was good. The installation went well. I can't find anything to complain about, which is unusual."

Laurie N. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were responsive to problems. They were quick to rectify a potentially bad situation. I ended up being very satisfied with them."

Litia B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came when they said they were going to, they worked when they said they were going to work, and it got done in a timely manner. It was an excellent product and the workmanship was also excellent."

Lauri L. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their windows. I also like the guys who came and did the work. I liked the finished result. They did a great job."

Margaret D. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They tried to keep as much of the dust out as they could. They were courteous, pleasant, and on time."

Marissa G. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did what they promised in the time frame they promised."

Deborah B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The people were very professional. They had a good price. The workmen were very careful and they cleaned up after themselves."

Rose F. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did a fine job. They were prompt. We've used them twice so far."

Peggy K. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very pleasant to deal with."

Liz B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are very personable and friendly."

Janice H. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service, they were on time and they completed the project. They were very professional. They tried their best with the door, which wasn't a good product. The windows were excellent. I'm very happy with them. I would use them again for windows but not for doors."

Pat J. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very personable and pretty good at getting the job done."

Jon H. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Convenience, they are located in Concord and that is where I am as well. Their location is convenient for me."

Margaret P. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked Richard. He was very friendly. I liked their service. They came when they said they would come and it was good quality work."

Mark E. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality, the products they sell are of good quality."

Mary G. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality was excellent. The workers went the extra mile. I really felt taken care of by the installation staff. They were very respectful. I felt the price was reasonable. I felt good about the company. I am a real estate agent and I have referred them to clients."

Michael M. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"When we had a problem, they came back quickly."

Alex C. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They had good customer service. They worked with me and my client. Some things worked and some things didn't work with what my client was looking for. They worked with us until we got what we wanted. They had a lot of information and they also helped us with tax credit rebate information."

Hilda J. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They are very capable when it comes to installing windows. I like the selection of windows they sell."

John B. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The installation went great."

Lorraine S. Verified West Coast Windows and Doors, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They were pleasant."

West Coast Windows and Doors, Inc.

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West Coast Windows and Doors, Inc.