Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
February 2011
We declare that Water Heaters Masters, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1740
(916) 229-6519
(925) 435-1896

Water Heaters Masters sends a fully stocked service truck to every job.

Water Heaters Masters, Inc. installs, replaces, and repairs residential and commercial water heaters for clients in Solano, Contra Costa, Alameda, Santa Clara, and Sacramento Counties. In addition to its standard water heater installation and maintenance capabilities, the company installs and services tankless and vertex water heaters. For the convenience of its clients, it carries a large inventory of water heater and plumbing parts on its work trucks.

Owner Matthew Hechim says he utilizes his 25-plus years of construction and plumbing experience to better serve each of his clients. “I like spending time with customers and explaining the solutions to their water heater and plumbing problems. Also, it leaves a good impression with customers when they see I’m both the owner and the face of the company. They know I’ll be there for them if they ever need me.”

Water Heaters Masters primarily installs water heaters (standard, high-efficiency and tankless models) made by leading manufacturers such as Bradford White, A.O. Smith and Noritz. “We always recommend quality name brands and higher-end models,” confirms Mr. Hechim. “These products are built better, last longer and are generally more reliable than lower-quality water heaters like the ones found at big box stores.” 

Company Philosophy

“As a family-owned business, we believe in excellent customer service. We’re true professionals who offer quality services seven days a week. We promise quick, clean, professional work at a fair price, and the right answers to our clients’ questions.”

Serving Contra Costa, Alameda, Solano and Sacramento Counties

Water Heater Installations and Repairs
Related Plumbing for Residential and Commercial Tankless, High-Efficiency, and Standard Water Heaters

A. O. Smith
Bradford White
Bradford White
Rinnai and more
Takagi
Takagi

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing/water heater companies that have earned the prestigious Diamond Certified award. For Water Heaters Masters, Inc., achieving a high level of customer satisfaction is a direct result of the focused, detail-oriented approach it takes on every job, regardless of the size. “We...

Frequently Asked Questions

Q: How long should my water heater last?
A: "A quality water heater should last 20 to 25 years. You can compare that to a low-end heater, which will last about eight to 10 years. It’s almost always worthwhile to spend a few more dollars and get double the life."
Q: Can a tankless water heater provide enough hot water for a three or four bedroom house?
A: "Yes. Tankless water heaters provide the same amount of water as standard water heaters. The only difference is they don’t turn on and off all day to keep the water hot, so they save energy and lower utility bills. When people have bad experi...
Q: With a tankless water heater, is there a delay in getting hot water from the tap?
A: "There’s a slight delay, but it’s usually only four or five seconds—not much more than a standard water heater. And we can set the system up with a timer so there’s no delay."

Industry Info

Take simple maintenance steps to extend the life of your water heater.
By periodically inspecting and maintaining your water heater, not only will you keep it operating at its peak potential, you’ll also prevent costly repairs/premature replacement and substantially reduce your energy costs. Heavy-duty repairs should...
Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Water Heaters Masters, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1740
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kim C. Verified Customer Name
"They had the best customer service at the most affordable price."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Water Heaters Masters, Inc.
(916) 229-6519
(925) 435-1896
(510) 221-6201
(707) 654-4712
DCID9253634965

Mon – Fri: 7am – 5pm
Sat – Sun: 8am – 5pm

Serving Contra Costa, Alameda, Solano and Sacramento Counties

Matthew Hechim, Owner
25
10
888593
Liability Insurance, Workers' Compensation
Better Business Bureau, Plumbing-Heating-Cooling Contractors Association (PHCC)
2006
Water Heater Installations and Repairs; Related Plumbing for Residential and Commercial Tankless, High-Efficiency, and Standard Water Heaters
A. O. Smith, Bradford White, Rinnai and more, Takagi
1,500
Commercial, Residential
1-Year Warranty on Parts and Labor, 6- to 12-Year Manufacturers' Warranties Available

Photo & Video Gallery

Survey Responses For

Water Heaters Masters, Inc.

Water Heaters Masters, Inc.: Average 9.4 out of 10 based on 225 unique customer surveys of customer satisfaction.
Kim C. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. It was pretty seamless and very easy to work with them."

"They had the best customer service at the most affordable price."

Mike G. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's probably not the cheapest, but it was fast and easy."

"Just how prompt they were"

Julie H. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Just their name probably"

"They were easy to book an appointment with."

Don G. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, and I was very satisfied."

"They're punctual, they came on time, and they did the job."

Daniel K. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they have great customer service."

"The customer service, they kept to the schedule, and they had good information."

Christopher Z. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quick, reliable service, and straightforward pricing"

"He got the job done without replacing the water heater, and I was very happy about. He didn't try to upsell me on anything either. He got the job done for far less than I was expecting."

Mark H. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick and professional. "

"I would say the workers who came out"

Nancy R. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good, honest company with great people. "

"Everything really"

John I. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service person who came out was very diligent, honest, and very professional. I was very happy."

"The honesty of the workman that came out"

Suzanne M. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. They did a good job. He was on time, he cleaned up, and he did the job by himself, which shocked me. I live upstairs, so he had to go up and down the stairs by himself. I'd recommend them to anyone who needs them, and if someone asked, I'd put it on Facebook. "

"The price, it wasn't ridiculously expensive, and it was a lot cheaper than I thought it would be."

Bob C. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would give them a good review after seeing what they did with my water heater installation. I have no complaints even though I'm kind of picky."

"They came out the next day, and there was no runaround like other places where you have to pay for them to come out. They even came out around 4:00 PM to do the water heater for me, and they did a good job."

George G. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional job"

"They're fine."

Nat C. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was worth the call. They did a good job."

"They were able to get here on a short notice and repair the problem. When they needed to bring in other people, they did so, because they needed help to install a heavier water heater in a tight space. "

Dan S. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They just did a good job, and they were on time."

"They just did a good job, they were on time, and they got the work done quickly."

Bart T. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know. They are super professional at a good price. "

"I would say that they were overall a good experience."

Bill C. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company. They fixed my problem fast without any issues."

"The professionalism"

Julia M. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good. Yeah, he was a pretty nice guy."

"I would say overall, everything."

Harry M. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked them. They fixed my pilot light. It was a small, simple job. I will be calling them if I ever need to have anything else done."

"The fact that they fixed it"

Bernard B. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was happy with the service."

"They're quick and made no mistakes. They did the job right. "

Christine L. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they are professional and do the work on time. They did a very good job."

"I like their customer service. Everything was good."