Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
February 2011
We declare that Water Heaters Masters, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1740
(916) 229-6519
(925) 435-1896

Water Heaters Masters sends a fully stocked service truck to every job.

Water Heaters Masters, Inc. installs, replaces, and repairs residential and commercial water heaters for clients in Solano, Contra Costa, Alameda, Santa Clara, and Sacramento Counties. In addition to its standard water heater installation and maintenance capabilities, the company installs and services tankless and vertex water heaters. For the convenience of its clients, it carries a large inventory of water heater and plumbing parts on its work trucks.

Owner Matthew Hechim says he utilizes his 25-plus years of construction and plumbing experience to better serve each of his clients. “I like spending time with customers and explaining the solutions to their water heater and plumbing problems. Also, it leaves a good impression with customers when they see I’m both the owner and the face of the company. They know I’ll be there for them if they ever need me.”

Water Heaters Masters primarily installs water heaters (standard, high-efficiency and tankless models) made by leading manufacturers such as Bradford White, A.O. Smith and Noritz. “We always recommend quality name brands and higher-end models,” confirms Mr. Hechim. “These products are built better, last longer and are generally more reliable than lower-quality water heaters like the ones found at big box stores.” 

Company Philosophy

“As a family-owned business, we believe in excellent customer service. We’re true professionals who offer quality services seven days a week. We promise quick, clean, professional work at a fair price, and the right answers to our clients’ questions.”

Serving Contra Costa, Alameda, Solano and Sacramento Counties

Water Heater Installations and Repairs
Related Plumbing for Residential and Commercial Tankless, High-Efficiency, and Standard Water Heaters

A. O. Smith
Bradford White
Bradford White
Rinnai and more
Takagi
Takagi

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing/water heater companies that have earned the prestigious Diamond Certified award. For Water Heaters Masters, Inc., achieving a high level of customer satisfaction is a direct result of the focused, detail-oriented approach it takes on every job, regardless of the size. “We...

Frequently Asked Questions

Q: How long should my water heater last?
A: "A quality water heater should last 20 to 25 years. You can compare that to a low-end heater, which will last about eight to 10 years. It’s almost always worthwhile to spend a few more dollars and get double the life."
Q: Can a tankless water heater provide enough hot water for a three or four bedroom house?
A: "Yes. Tankless water heaters provide the same amount of water as standard water heaters. The only difference is they don’t turn on and off all day to keep the water hot, so they save energy and lower utility bills. When people have bad experi...
Q: With a tankless water heater, is there a delay in getting hot water from the tap?
A: "There’s a slight delay, but it’s usually only four or five seconds—not much more than a standard water heater. And we can set the system up with a timer so there’s no delay."

Industry Info

Take simple maintenance steps to extend the life of your water heater.
By periodically inspecting and maintaining your water heater, not only will you keep it operating at its peak potential, you’ll also prevent costly repairs/premature replacement and substantially reduce your energy costs. Heavy-duty repairs should...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Water Heaters Masters, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1740
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bernard B. Verified Customer Name
"They're quick and made no mistakes. They did the job right. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Water Heaters Masters, Inc.
(916) 229-6519
(925) 435-1896
(510) 221-6201
(707) 654-4712
DCID9253634965

Mon – Fri: 7am – 5pm
Sat – Sun: 8am – 5pm

Serving Contra Costa, Alameda, Solano and Sacramento Counties

Matthew Hechim, Owner
25
10
888593
Liability Insurance, Workers' Compensation
Better Business Bureau, Plumbing-Heating-Cooling Contractors Association (PHCC)
2006
Water Heater Installations and Repairs; Related Plumbing for Residential and Commercial Tankless, High-Efficiency, and Standard Water Heaters
A. O. Smith, Bradford White, Rinnai and more, Takagi
1,500
Commercial, Residential
1-Year Warranty on Parts and Labor, 6- to 12-Year Manufacturers' Warranties Available

Photo & Video Gallery

Survey Responses For

Water Heaters Masters, Inc.

Water Heaters Masters, Inc.: Average 9.4 out of 10 based on 200 unique customer surveys of customer satisfaction.
Bernard B. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was happy with the service."

"They're quick and made no mistakes. They did the job right. "

Christine L. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they are professional and do the work on time. They did a very good job."

"I like their customer service. Everything was good."

David R. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that the workmanship was very good, and the price was competitive. They came in a timely manner."

"Their price was competitive, they came out quickly, and they did a good job. The kid they sent out, I can't remember his name, seemed very methodical and contentious. He took his time and didn't rush. He knew what he was doing. I was impressed. "

Jane R. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were honest."

"I thought they were very upfront and on time."

Dennis H. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They got the job done quickly, on short notice, and on a weekend. To my untrained eye, it looked like they did an excellent and professional installation."

"I think under the circumstances, I would have to say getting the job done on short notice."

Eric S. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reasonably priced and excellent service"

"Quick service"

James Y. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service was professional, and the water heater works well."

"I don't know."

Jason B. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Give them a try."

"I can't remember his name, but they guy who came out was very knowledgeable, respectful and nice."

Jose M. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great, reliable water heater repair company."

"They were very quick and got the job done right."

Josh S. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were here in a timely manner with a competitive price."

"The fact that they came out on a weekend."

Karen T. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful. We were kind of desperate, and they sent someone right out. I would highly recommend them."

"They knew what they were doing."

Linda J. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came right out when I called them. "

"They did the job and fixed the leak."

Margaret R. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very reasonable, honest, and professional."

"They talked to me about everything they were doing, and I really liked that. It was very good."

Mark H. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They put in my water heater, and it works."

"They were quick when I really needed them."

Rachelle W. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They go the extra mile."

"They took care of me late in the afternoon on a Saturday."

Tim L. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"Quality and speed"

Vicky T. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time."

"They did the job perfectly. We didn't have to tell them what to do, because they knew what they were doing."

Alani C. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that the cost was very reasonable, that it's a family-owned business, and they were very professional. They were very quick to respond and I was very happy with their service."

"I like that my water heater was fixed and no longer has any problems. They were very professional and did a great job."

Ann A. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The gentleman who answered the phone was so compassionate and suggested I contact the manufacturer to see if my water heater was still under warranty. The manufacturer was not at all helpful, so I called Water Heaters Masters back right away and asked them to come back and do the work. I had a house full of guests and no hot water. It was a nightmare. Water Heater Masters were here within 45 minutes of my call. They were awesome. "

"I liked the politeness, professionalism, ease of getting things done, and the price. "

Ann C. Verified Water Heaters Masters, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional."

"I liked their professionalism and knowledge of the kind of work I needed done and the state code regarding this type of work. Their knowledge ensured I wasn't needing more work than I was asking for or that they were doing less than was needed. "