Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
February 2012
We declare that Valley Comfort Heating and Air HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1838
(707) 927-1023
336 West College Ave
Santa Rosa, CA 95401
A Valley Comfort Heating and Air technician works on a customer’s air conditioning unit.

Valley Comfort Heating and Air provides and installs HVAC systems, repairs heaters and air conditioners, and cleans and designs ductwork for residential and commercial clients throughout Sonoma County. The family-owned and operated company is a factory-authorized dealer for industry leader Bryant, but it’s qualified to work on all types of HVAC equipment.

Owner Bryan Simning is a Napa Valley native who now lives in Santa Rosa with his children. Mr. Simning established Valley Comfort Heating and Air to take a more personalized approach to interacting with customers and helping them with their indoor comfort needs. “Our clients know they can call us for high-quality HVAC repairs, but they also call for advice because they know we enjoy helping people and will give them an honest answer,” he says.

As an authorized Bryant dealer, Valley Comfort Heating and Air is able to offer warranties and guarantees that exceed industry standards. “We offer a year-long ‘test drive’ for all Bryant products,” explains Mr. Simning. “If a customer is unhappy with their installation for any reason, we’ll refund their full investment and remove the equipment at no charge. We want every customer to be absolutely happy with their new system.”

Company Philosophy

“We’re committed to upholding the highest level of service and installation in the HVAC industry. We want our customers to be fully aware of every option before they make a decision, so we give them all the information they need and answer their questions honestly.”

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol

Residential & Commercial
Sales, Installation & Repairs
Heaters & Air Conditioning
Air Pumps
Ductwork Cleaning & Design
Control Systems
Free Estimates

Bryant
Bryant

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Valley Comfort Heating and Air, the key to achieving and maintaining high levels of customer satisfaction is its ability to provide one of the most powerful incentives in the HVAC industry...

Frequently Asked Questions

Q: Why do you primarily install Bryant HVAC systems?
A: "Bryant is one of the top five heating and air conditioning manufacturers in the United States, and they produce very reliable and durable products. Focusing on Bryant makes us experts on those particular systems and allows us to carry a full...
Q: Do I really need to have my air ducts cleaned?
A: "Yes. Duct cleaning is essential for maintaining the air quality in your home or business. In general, we recommend having your ducts cleaned every time you have your HVAC system serviced. If you have asthma or allergies, you should have your...
Q: Are your technicians professional and reliable?
A: "Absolutely. Each of our technicians is factory-trained and North American Technician Excellence (NATE)-certified, so you can be certain they’ll provide the necessary expertise to ensure your comfort. "

Map

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Industry Info

When buying a heating system for your home, make sure you get the right size.
According to Bryan Simning, owner of Valley Comfort Heating and Air in Santa Rosa, one of the biggest mistakes homeowners make when purchasing heating systems is oversizing them. “Most people think bigger is better, but that’s simply not...
Findings based on statistically reliable research from 199 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 199

Diamond Certified Qualification

Based on 199 customer surveys, we declare
Valley Comfort Heating and Air
has passed all rating steps and has earned
The Diamond Certified Award
No. 1838
Continuously qualified since February 2012.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

L.I. Verified Customer Name
"They met the time constraints that they said they would do."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Valley Comfort Heating and Air
336 West College Ave
Santa Rosa, CA 95401
(707) 927-1023
DCID7075394533

Mon – Fri: 7am – 6pm

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol

Bryan Simning, Owner
18
6
NATE Certified Technician
887868
Liability Insurance, Workers' Compensation
Better Business Bureau
2008
Residential & Commercial, Sales, Installation & Repairs, Heaters & Air Conditioning, Air Pumps, Ductwork Cleaning & Design, Control Systems, Free Estimates
Bryant
Commercial, Residential
1-Year "Test Drive" Satisfaction Guarantee or Your Money Back
GE Financing

Photo & Video Gallery

Survey Responses For

Valley Comfort Heating and Air

Valley Comfort Heating and Air: Average 9 out of 10 based on 199 unique customer surveys of customer satisfaction.
L.I. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, and they did great work."

"They met the time constraints that they said they would do."

Susan S. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional. I like the fact that they put the booties on when they come in the house. They're very considerate. They know their job, and I've recommended them."

"I like Bryan, and I like the fact that they return our phone calls."

Brian J. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick and efficient."

"I like that they're very personable and very honest. They were great."

Carol B. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always prompt, really courteous, and always efficient."

"They know what they are doing."

Carol L. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They were efficient, and they did their job."

"They were efficient, they came on time, and they completed the work."

Jayden S. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are just reliable."

"I can depend on them. If I have a problem, they come out and give me an honest opinion about what is going on."

Addison J. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, reliable, and economic."

"Their customer service, I liked their reliability, and the quality of their workmanship."

Chris B. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Give them a shot."

"They made an appointment, they showed up when they were supposed to, and they gave me a decent price."

Chris L. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would just recommend them."

"They showed up, and they fixed the problem."

Debbie D. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very reliable, they showed up on time, and they did a great job."

"I was referred to them by a really trustworthy contractor."

Elizabeth D. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would absolutely use them, and they have fabulous customer service."

"Very friendly and accommodating"

Elizabeth H. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came out very quickly, they were early, and they did a good job."

"This is the second time I have used them, and I have always been very satisfied."

Gene H. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable, they show up when they say they will show up, they do what they say they will do, and they are very professional."

"They were reliable. I was very satisfied with what they did. When I have a problem, I can call them up, and they will take care of it."

Gene M. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They did a good job."

Jackie K. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That customer service is priority with them"

"They did whatever it took to rectify the situation, and I can't speak highly enough about their customer service."

Jeanne M. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very competent and polite workmen, and their follow-through was very good. They just did an excellent job."

"Just the way they go about taking care of the projects."

Kelly M. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very thorough. They had to come out a couple of times, because it was an inconsistent problem, but they always came out and got it going."

"They were quick, and they were on time. They were reasonably priced."

Marie T. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a new heater installed, and they did a wonderful job. I have had no problems."

"They are very professional."

Mark I. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are responsive and honest."

"They take care of the issues I need taken care of."

Michael H. Verified Valley Comfort Heating and Air Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good."

"They were prompt, and they did a professional job."